Cheviot Court

63 Horsley Hill Square, South Shields NE34 6RF
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Top 20 carehome certificate
9.9 47 Reviews
  • Cheviot Court, South Shields
The skilled team at Cheviot Court offers high-quality care and a warm welcome in a homely setting. Quality permanent and short-term residential care is provided for older people, including those who are living with dementia.

The team is passionate about enabling residents to live a fulfilling life doing the things they enjoy or trying something new. They spend time getting to know your loved one as an individual, understanding how they like to spend their time, the foods they enjoy and their aims for the future.

Residents can enjoy some down time in the landscaped gardens or shared spaces inside the home. The lifestyle team are always organising fun and interesting activities, including trips out to the North Sea coast in the warmer months.

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Care Provided by Cheviot Court

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Louise Damms (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (73)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cheviot Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,323
    • Self-Funded Residential Dementia Care from £1,413
    • RESPITE Self-Funded Residential Care from £1,373
    • RESPITE Self-Funded Residential Dementia Care from £1,463

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Cheviot Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Cheviot Court Reviews (47)

Total of 47, showing 21-40
9.9

Cheviot Court has a Review Score of 9.9 (9.882) out of 10, based on 14 reviews in the last 2 years. Over all time Cheviot Court has 47 reviews.

Overall Experience

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  • 4
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Date Published

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Review from Graham S (Son of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is very happy, well looked after and treated with care and dignity. Her room is pleasant and clean and she enjoys her food and entertainment when possible. Thank you to all the team.

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Review from Julie R (Daughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care for my mother. The staff are very caring, helpful and friendly.

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Review from Kevin B (Son of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been friendly, attentive and caring. My mom is well looked after. When visiting my mom, all the staff have been friendly. I'd recommend Cheviot Court.

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Review from Margaret F (Daughter of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been well looked after in Cheviot Court Care Home. Carers are excellent. I have been kept up to date with everything and I can ring the home with confidence to find out anything about my mam. Carers are very approachable and before Covid, activities were brilliant which I, myself, went to.

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Review from Lorrain N (Daughter of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with mam's care. Staff very helpful and willing. Care home always clean and tidy.

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Review from Karen W (Daughter of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very professional and caring. The home is clean and well maintained. The activities worker has plenty of activities arranged and the other staff all join in to entertain the residents.

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Review from Helen R (Daughter of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Cheviot Court are amazing! The care they provide is second to none. My mother resides on the top floor, and she is cared for as if she were their own. All of our family enjoy going into the home, and we are always met with a friendly smile and a chat. We feel our mother is very lucky to
live here. Thank you so much for looking after our mother so well - we know she is always in safe hands.

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Review from Y S (Niece of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my auntie who is a resident at Cheviot Court Care Home and have always found the staff to be very helpful and polite and friendly and my auntie is very happy living at Cheviot Court.

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Review from L B (Cousin of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting Cheviot Court Care Home I find the staff, office and carers all very helpful. My relative finds the staff very kind. Because of Covid, I have not been in the home but I know my relative has her own room with everything she needs. Her medical requirements are always dealt with. I know there
are activities too which is so good. The building and gardens too always look so nice.

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Review from Sylvia W (Cousin of Resident) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When full-time care became a necessity for my cousin we were very apprehensive about how well her needs would be met. From the initial meeting throughout a very difficult time of Covid-19, we found the care provided to be unfailingly compassionate and appropriately targeted to meet her complex needs.
The staff are always helpful, feedback on her daily routine showed she is being well cared for and is happy.
Since being able to take my cousin out, we can see how well she is in herself and how much detail as her personal appearance is given consideration. My cousin is happy, healthy and settled - it's great.
Due to pandemic - not able to comment on rooms, facilities and activities.

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Review from Julie S (Niece of Resident) published on 27 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family can only praise all the care and attention my uncle has received at Cheviot Court. A special thanks at this uncertain time for all residents and the carers and all staff for their amazing care. Keep well.

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Review from Anne L (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here so helpful and they will put themselves out to help. They are very caring and are always smiling.
The management cannot do enough to make my mams life as easy as possible. The facility is the best place to be.

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Review from P K (Daughter of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been a resident of Cheviot Court for 2 1/2 years. The whole staff team work together to ensure Mam is well looked after. They are caring and know their residents well. Friends and family are always welcomed and there is an interesting programme of activities and outings. Cheviot Court is modern,
clean and welcoming and is a friendly and safe place.

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Review from D W (Niece of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely warm, comfortable sitting areas. Residents are unable to concentrate on television programmes. Old-time music hall tunes could be played more. I have only once witnessed communal activity - passing and catching a soft ball or balloon. More stimulus like this needed. More help could be given to
help residents drink their morning tea - many asleep and don't realise their drinks are there. Carers spend a lot of time on computers.

Reply from Samantha Debenham, Personal Assistant at Cheviot Court

Thank you for taking the time to review Cheviot Court. We are delighted that you consider the overall care to be excellent. We have a lifestyle team who provide an engaging daily programme of activities, such as Knit and Natter, bingo, quizzes, seated exercise and live entertainment, as well as one to one time with residents. However, we always welcome new ideas. Carers use the computer to update residents care plans and notes each day, as required by legislation, and occasionally new carers who have to do computer learning.


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Review from Tracey D (Daughter of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a daughter, I need to know that my mother is safe, clean, well cared for, treated with kindness and dignity, listened to and respected. Cheviot Court provides all of the above and I, along with my family, can rest easy knowing she is in capable hands and that she feels safe and cared for. A wonderful
environment for my mother.

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Review from James F (Son of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in Cheviot Court, South Shields for 3 years, 8 months. She has thrived in this place compared to her life at home and in hospital. She is always clean, well dressed, has a good choice of food at mealtimes and has enjoyed numerous activities.

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Review from J J (Daughter of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam looked after well. We are happy.

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Review from Sheila J (Daughter of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and caring. They are always helpful and cheerful and there is lots of chatter and laughter. The home is always spotlessly clean and attractive and very welcoming. The staff know all the residents and their needs. I have recommended and praised Cheviot Court to a number of people.

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Review from Julie B (Daughter of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and nothing is a problem for them. All my Mam's care needs are met with both dignity and respect. Staff take time to speak and include my Mam in their day. I have no concerns about the care that my Mam is receiving as she is happy and settled since being in the home her health
has improved.

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Review from Marilyn C (Daughter of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I feel Cheviot Court care home is wonderful. The staff and facilities are amazing. Trips to the theatre and tea dances. Live music and shows. After visiting several care homes this is by far the best.

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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Cheviot Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Cheviot Court is calculated as follows: ( (155 Excellents x 5) + (13 Goods x 4) ) ÷ 168 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.959 Points relating to the number of positive Reviews for Cheviot Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6. 14 Positive Reviews ÷ 14.6 = 0.959

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (92)

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Meet the Team (1)

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Louise Damms

Job Title: Home Manager

Joined: 2010

I’ve worked at Cheviot Court since 2004, and became the home’s manager in 2010. I started as a domestic and worked my way up.
I really like that we’re one big family in this home – residents and colleagues alike. We look out for each other, and support each other – just like families do.
I’m proud of the hardworking team here at Cheviot Court. We aim to achieve the highest standards in all areas of the home’s life. I believe in supporting my team to do their best work and fulfil their potential, because, when they’re happy, residents are happy.
Residents at Cheviot Court have choice and freedom. They decide how they live their life and what they do each day. We aim to make everything resident-led.
It’s an effective approach. When I see residents enjoying an activity, chatting together over lunch, or happy at the end of the day, I know we’ve got it right.