The Lodge Residential Care Home

Farnham Road, South Shields NE34 0JR
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8.9 57 Reviews
  • The Lodge Residential Care Home, South Shields
At The Lodge Care Home in South Shields, residents are welcomed into a warm and supportive environment where their individual needs and dignity come first. Whether your loved one requires long-term or respite care, the team at The Lodge ensures that each resident receives personalised, respectful care. With a focus on independence and wellbeing, the home provides a safe and comfortable space for those requiring residential or dementia care, all while being conveniently located near Stanhope Road and Boldon Lane amenities.

The Lodge offers a homely atmosphere with bright, spacious lounges, beautifully maintained gardens, and private, single-occupancy rooms equipped with underfloor heating and ensuite facilities. Residents and their families are involved in key decisions about their care, promoting a collaborative approach alongside strong relationships with local GP practices and healthcare professionals.

From nutritious, home-cooked meals served in communal dining areas to the thoughtfully tailored activities led by a dedicated activities coordinator, The Lodge creates an environment where residents feel engaged and cared for. The large landscaped gardens, complete with patio seating, offer a serene space for residents and visitors to enjoy the outdoors, especially during the summer months.

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Care Provided by The Lodge Residential Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Beverley Allan (Home Manager)
  • Admission Criteria
    • LA and self funders
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for The Lodge Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact The Lodge Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome. Please ring the doorbell and a member of the care team will let you in.


  • Parking

  • Ample on site parking.


The Lodge Residential Care Home Reviews (57)

Total of 57, showing 1-20
8.9

The Lodge Residential Care Home has a Review Score of 8.9 (8.942) out of 10, based on 6 reviews in the last 2 years. Over all time The Lodge Residential Care Home has 57 reviews.

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Review from Janet E (Goddaughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to place my godmother in respite care pre-surgery due to falls at home. How lucky to find The Lodge Care Home had a room and within hours she was safe, an incredibly positive, professional and technically competent company with high standards. Genuinely caring staff who go 'over and above' all
expectations to make her comfortable and supported (and they provide fun!). The Lodge has a real buzz about the place and being December it is like a winter wonderland beautifully decorated. Never a dull moment with all the range of activities on offer. What a gem in the heart of South Shields.

Reply from Jackie Brook, Care Relationships at The Lodge Residential Care Home

Thank you so much for your wonderful feedback. We are thrilled to hear that your godmother had such a positive experience during her time at The Lodge Care Home. It's heartwarming to know that she felt safe, supported, and comfortable, and that our team's efforts to go "over and above" made a real difference. Creating a vibrant and welcoming environment is something we take great pride in, and we're delighted that you enjoyed the festive atmosphere and the variety of activities we offer. Your kind words about our staff and the care they provide mean a lot to us, and we will be sure to share them with the team. Thank you again for taking the time to share your experience- it's truly appreciated.


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Review from Ian R (Brother of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lodge is always a pleasure to visit.
Always welcoming.
Exceptionally clean.
Caring staff.
Lovely lounges and dining rooms.
The garden has great potential and could benefit from TLC and colour.

Reply from Jackie Brook, Care Relationships at The Lodge Residential Care Home

Thank you so much for your kind words about The Lodge Care Home. We're delighted to hear that you find your visits enjoyable and that our welcoming atmosphere, cleanliness, and dedicated staff have left a positive impression. We take great pride in ensuring our residents feel comfortable and cared for in a warm, inviting environment. We also appreciate your feedback regarding the garden. It's wonderful that you see its potential, and we'll certainly look into ways to add more colour and give it the extra TLC it deserves. Your observations are invaluable as we continue to improve our home for the residents and visitors alike. We look forward to welcoming you again soon!


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Review from Ian H (Son of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living in The Lodge for about a year now and she loves it and the staff. They are always friendly and attentive. The rooms are always clean and mum loves the food. I would recommend The Lodge if you or a loved one is in need of care in a warm and friendly environment.

Reply from Jackie Brook, Care Relationships at The Lodge Residential Care Home

Thank you for your glowing review of The Lodge! We're delighted to hear that your mum is happy and well-cared for by our friendly and attentive staff. We take pride in maintaining clean rooms and providing delicious meals. Your recommendation means a lot to us, and we'll continue to strive for excellence in providing a warm and friendly environment for all our residents. Thank you for choosing The Lodge!


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Review from C P (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at The Lodge for almost 2 years now. He thinks of the staff as his family. The home is very clean the staff are very friendly and nothing seems to phase them. My father is very well cared for. The staff from domestic, maintenance, carers, management and administration are all caring
and love the residents. I am extremely pleased with the care my father is given.

Reply from Jackie Brook, Customer Relationships at The Lodge Residential Care Home

Thank you for your wonderful review. We're thrilled to hear that your father feels at home and well cared for at The Lodge. Our dedicated team appreciates your kind words, and we're honoured to be entrusted with his care


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Review from Ruth M (Niece of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally in awe of how amazing our visit to The Lodge was on Friday.
It was so clean (and didn’t smell of anything I’d have expected - it was all fresh and clean).
The residents’ doors all have names on and all staff we saw addressed everyone gently by name. All the staff were respectful and kind
to anyone we met as we were being shown to the room. Nothing was too much trouble for the staff- we asked for a vase and they went to find one yet they were clearly busy. The resident we were visiting was clearly well cared for.
Thank you to all of the staff.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to The Lodge family.


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Review from Susan T (Daughter of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak more highly of the genuine care and concern shown when my Dad was failing in health, particularly the lady who explained her concerns to me or brother and liaised with the GP to ensure end-of-life arrangements and medication was discussed and put in place. Dad died (quite surprisingly)
shortly within a few days without pain and surrounded by caring staff. Their support in his last days and to us was so caring. Dad enjoyed his time, treating his stay like a hotel. The strict Covid rules robbed us of precious years and his 80th birthday with only me being allowed in his room.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Dear Susan, many thanks for taking the time to review our home. It was our pleasure to care for your Dad and he is sadly missed. Your kind words are greatly appreciated and I will of course pass them on to The Lodge family.


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Review from Gail M (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff at The Lodge Residential Care Home very friendly and helpful. They looked after my mum with loving care. My mum was always happy to be in their care.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Many thanks for taking the time to review our home. It was always our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to The Lodge family.


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Review from David L (Son of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, since my mother entered The Lodge, my mother and my wife have been treated with dignity and respect. The management and her team have always been kind and respectful to my mother, who has given them a difficult time sometimes. I and my wife are kept informed of any new developments concerning
my mother, and any concerns are dealt with as quickly as possible.,

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Dear David, many thanks for taking the time to review our home. It is our pleasure to care for your mother. Your kind words are greatly appreciated, and I will, of course, pass them on to Nanette and The Lodge family.


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Review from P L (Daughter-in-law of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother-in-law entered The Lodge, she's been treated with care, support and consideration under very difficult circumstances as my mother-in-law has, at times, been very challenging, but their care and support have never wavered. The staff have also been kind and supportive to my husband and
myself. The place is well run and very clean with hardworking and very pleasant staff. I've nothing but praise for them for doing a very difficult job.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your mother-in-law. Your kind words are greatly appreciated, and I will, of course, pass them on to Nannette and The Lodge family.


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Review from Margaret S (Respite Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to The Lodge residential care home for short-term care after I came out of hospital with a broken ankle. I just stayed for just over two weeks and I can honestly say hand on heart, everyone in The Lodge could not do enough for you. You only had to press your call button and they would be with
you in next to no time. Always willing to help you with whatever you need help with. When entering The Lodge, my first impression was it looked like a first-class hotel. The decor was lovely, so bright and appealing. I have no hesitation but to recommend it. Yours sincerely.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Dear Margaret, many thanks for taking the time to review our home. It was our pleasure to care for you and of course, you are always welcome back. Your kind words are greatly appreciated and I will of course pass them on to Nanette and The Lodge Family.


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Review from Gillian P (Daughter of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only at The Lodge Residential Care Home for a short time. The care and support given not only to Mam but to myself and my husband were immeasurable. The manager and her staff were all amazing. As my home is in Australia, I obviously was worried about my mam's care ad failing health, but
the manager and her staff made me feel completely confident that Mam would be cared for. Sadly, Mam passed away, yet the staff have contacted me on several occasions since with offers of support.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Dear Gillian, many thanks for taking the time to review our home. It was our pleasure to care for your mum and she is sadly missed by all at The Lodge. Your kind words are greatly appreciated and I will of course pass them on to the manager and The Lodge family.


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Review from Bill H (Son of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my mother was 92 and quite independent, until recently, the change for her is/was traumatic. However, after three episodes of illness during the night it became obvious that independent living was beyond her abilities. The worries of nighttime accidents and illness were a constant problem for relatives.
The Lodge has treated Mam well and she is still in a period of adaption. The relief of the family from the constant care provided is a source of comfort.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Dear Bill, many thanks for taking the time to review our home. It is our pleasure to care for your Mum and are delighted she is settling in so well. Your kind words are greatly appreciated and I will of course pass them on to Nanette and the colleagues at The Lodge.


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Review from Nadine H (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After rapid illness and a month in hospital my mother was admitted to The Lodge Residential Care Home for respite care. The staff were very welcoming and did their best to care for our mother, encouraging her to be more independent while also listening and responding to us regarding her needs. A very
caring attitude from all staff and management. The staff were always easy to talk to and were happy to contact the GP and other medical professionals, if we had any concerns. Our mam responded well to the staff and knew she was being looked after, even through serious bouts of confusion and other challenging behaviour she got the best possible attention and we always felt supported by the staff who only wanted the best for her. Mam has now moved on to other urgent care but we are grateful to the team at The Lodge Residential Care Home and thanked them for their continued support and kindness shown to us all.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Dear Nadine. Many thanks for taking the time to review our home. It was our pleasure to care for your mum and are glad that she is now getting the support she requires. Your kind words are greatly appreciated and I will, of course, pass them on to Nanette and the colleagues at The Lodge.


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Review from Jean W (Friend of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a friend in this home. She's really happy and content. It's good to see her like this.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Dear Jean, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated and I will, of course, pass them on to Nanette and the colleagues at The Lodge.


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Review from Denise B (Daughter-in-law of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the care provided for my mother-in-law. She is really happy and content and so relaxed. The home can't do enough for her. I will be telling my friends and family how she has been cared for.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Dear Denise, many thanks for taking the time to review our home It is our pleasure to care for your mother in law. Your kind words are greatly appreciated and I will of course pass them on to Nanette and the colleagues at The Lodge.


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Review from R B (Son of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Providing first-class care and support for my mother who has Alzheimer's. The home provides a clean and safe environment during this difficult time, due to ongoing covid in homes. Although visiting is restricted, the home keeps the family updated on how my mother is coping in the home.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. It is our pleasure to care for your mother and I will, of course, ensure that your kind words are passed on to Nanette and The Lodge team.


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Review from Blake R (Son-in-law of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I walked into The Lodge, I knew it was the right place to care for my beloved mother-in-law. So homely, clean and a well presented place. The facilities are incredible. Plenty of activities for residents. Staff are always on hand to assist residents and visitors. The manager and her staff
are outstanding with their skills and genuine care. Would definitely recommend The Lodge as a place to take care of your loved ones.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Dear Blake, Many thanks for taking the time to review our home. We are very proud of the colleagues at The Lodge and the care they provide. Your kind words are greatly appreciated and I will ensure that they are passed on to Nanette and The Lodge family.


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Review from Viv (Daughter-in-law of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been a resident in The Lodge for three months and is very happy. Standards and care are very high. The safety is excellent, and we, the family, are kept well informed of his condition. When we visit, we are given the warmest welcome and all the present Covid tests, etc. The staff
are very pleasant and friendly. We feel very confident that Dad is safe, happy, content and cared for; he loves the companionship, food and feeling of home.

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Review from William N (Son of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My very elderly mother has been treated with care and compassion and my mother is full of praise for all the staff who have looked after her so well. Thank you for your kindness.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Dear William, many thanks for taking the time to review our home. It is our privilege and pleasure to care for your mother. Your kinds words are greatly appreciated and I will ensure that they are passed on to Nanette and The Lodge Team.


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Review from Ed W (Son of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff. My father is very happy. He eats well, sleeps well and feels safe.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Dear Ed, Many thanks for taking the time to review our home, It is our privilege and pleasure to care for your father. Your kind words are greatly appreciated and I will, of course, pass them on to Nanette and the team at The Lodge.


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Current Review Score: 8.9 (8.942)

Overview of Review Score

The Review Score of 8.9 (8.942) out of 10 for The Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for The Lodge Residential Care Home is calculated as follows: ( (55 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 68 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.177 Points relating to the number of positive Reviews for The Lodge Residential Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 6 Positive Reviews ÷ 10.4 = 0.577

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

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Nanette Swann

Job Title: Home Manager

Joined: 2020

At the age of 16 years I started my career as a cadet nurse at the Cumberland Infirmary Carlisle. I qualified as a nurse in 1977, then progressed in my studies to become an orthopaedic nurse in 1979. I spent many years working for the NHS until my second child was born in 1985.


I then transferred to the independent sector and worked as a nurse specialising in Dementia Care and Staff Training & Development.


I enrolled with Northumbria University and achieved my Certificate in education and a Degree in Teaching Training and Education. This provided a pathway for me to spend 15 years training Care Home Managers to the standards specified by Governing authorities.


In my capacity of Training Director for two National Care Home Companies, I travelled the Country and Managed Government Training contracts with a national team of 20 trainers and educators.


In 2011 I decided to spend a lot of missed quality time with my family and resigned from my post. Two years after I joined the Independent Sector to work local as a Care Home Manager. This I have been doing for the past 12 years and hope to continue for years to come


Frequently Asked Questions about The Lodge Residential Care Home

What types of Care is The Lodge Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Lodge Residential Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Lodge Residential Care Home have?

There are 52 Single Rooms.

What are the Facilities & Services at The Lodge Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Lodge Residential Care Home to the centre of South Shields?

1.2 mile(s) as the crow flies, distance by road may be significantly further.