The Lodge Residential Care Home

Farnham Road, South Shields NE34 0JR
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8.9 57 Reviews
  • The Lodge Residential Care Home, South Shields
At The Lodge Care Home in South Shields, residents are welcomed into a warm and supportive environment where their individual needs and dignity come first. Whether your loved one requires long-term or respite care, the team at The Lodge ensures that each resident receives personalised, respectful care. With a focus on independence and wellbeing, the home provides a safe and comfortable space for those requiring residential or dementia care, all while being conveniently located near Stanhope Road and Boldon Lane amenities.

The Lodge offers a homely atmosphere with bright, spacious lounges, beautifully maintained gardens, and private, single-occupancy rooms equipped with underfloor heating and ensuite facilities. Residents and their families are involved in key decisions about their care, promoting a collaborative approach alongside strong relationships with local GP practices and healthcare professionals.

From nutritious, home-cooked meals served in communal dining areas to the thoughtfully tailored activities led by a dedicated activities coordinator, The Lodge creates an environment where residents feel engaged and cared for. The large landscaped gardens, complete with patio seating, offer a serene space for residents and visitors to enjoy the outdoors, especially during the summer months.

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Care Provided by The Lodge Residential Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Beverley Allan (Home Manager)
  • Admission Criteria
    • LA and self funders
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for The Lodge Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact The Lodge Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome. Please ring the doorbell and a member of the care team will let you in.


  • Parking

  • Ample on site parking.


The Lodge Residential Care Home Reviews (57)

Total of 57, showing 21-40
8.9

The Lodge Residential Care Home has a Review Score of 8.9 (8.942) out of 10, based on 6 reviews in the last 2 years. Over all time The Lodge Residential Care Home has 57 reviews.

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Review from I H (Son of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been settled since he arrived in 2019. We have noticed a change for the better since the new owners took over in 2020. The decoration in the main rooms has been improved, making them more pleasant for the residents.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your father. Your kind words are greatly appreciated and I will of course ensure they are passed on to the team at The Lodge.


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Review from D C (Daughter of Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From first arriving at The Lodge Residential Care Home Mam has received love and care from the entire team and been her family when we have been unable to be with her. Lots of entertainment and activities for her to enjoy. Lovely team - always happy to help. Happy staff = happy home.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum and have her as part of The Lodge family. Your kind words are greatly appreciated and I will of course pass them on to Nanette and the colleagues at The Lodge.


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Review from Jen W (Wife of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my first experience with the care home sector and as of yet, I'm quite happy with the care and understanding my husband is currently receiving.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Many thanks for taking the time to review our home. It is indeed our pleasure to care for your husband and I am glad that he has settled in. Your kind words are really appreciated and I will ensure that your comments are passed on to Nanette and her team.


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Review from Joyce W (Daughter of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate to recommend the care home. My mam gets the best care. The staff know my mam's needs. They take the time to get to know the residents, their likes and dislikes etc in every area of their lives; hobbies, work past etc which is great because it means they can always have a chat with
the staff. Honestly, it's not easy Mam being in a home but I know she is in the best ever place.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. Thanks again for your kind words. I will, of course, pass them on to Nanette and her team at "The Lodge".


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Review from Lynne T (Daughter of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since removing my father from a previous care home because he was treated really bad and he was so unhappy there, he is a changed man since he went into the Lodge Residential Care Home. The staff are so loving and caring; I feel happy to leave him there and go home with peace of mind. My Dad is smiling
again thanks to the staff.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your Dad. Your kind words are greatly appreciated, and I will ensure that they are passed on to the manager and her dedicated and hardworking team at The Lodge.


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Review from Peter C (Husband of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her staff showed care and compassion when caring for my wife until her passing. We will be forever grateful for the time we were allowed to spend with my wife at the most difficult time. I would recommend this care home to anyone.

Reply from Shellene Armstrong, PA at The Lodge Residential Care Home

Many thanks for your feedback and review for The Lodge Care Home.


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Review from Lorraine A (Daughter of Resident) published on 3 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so thankful at how caring and professional all the staff were with my mam when she was in their care. They made things easier for us when my mam passed and gave us time and space to be with her until the end.

Reply from Nanette Swan, Home Manager at The Lodge Residential Care Home

All of us at The Lodge Care Home feel privileged to be able to care for you lovely mam. Please don't be a stranger and visit us anytime.


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Review from I S (Son of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attentive carers and staff, residents well looked after and entertained.

Reply from Angela Tilley, Home Administrator at The Lodge Residential Care Home

Thank you for your wonderful review. Everyone at The Lodge works together help keep residents happy and in good health, hopefully, we are making a difference to help all in our care have a good quality of life.


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Review from Mary M (Respite Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found my stay here very good. The care and compassion was excellent. I felt quite safe and comfortable with my care and my overall impression of the whole facility was that I was being looked after with the utmost compassion.

Reply from Angela Tilley, Home Administrator at The Lodge Residential Care Home

Many thanks for your review and feedback for The Lodge Care Home.


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Review from Denise R (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was initially anxious about placing my mother into a care home. After visiting The Lodge, I was straight away reassured that she would be well cared for. During these strange times, she has been extremely well looked after and I have had regular updates regarding her health and wellbeing. The members
of staff that I have spoken to, have proved to be dedicated, caring and sincere. They have gone above and beyond to help when needed. I would highly recommend The Lodge to anyone needing their help, and I have nothing but admiration for the manager and staff. Thank you.

Reply from Angela Tilley, Home Administrator at The Lodge Residential Care Home

Thank you for the kind review. We are always trying to enhance our residents' quality of life and help improve their health and well-being.


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Review from Barbara R (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at The Lodge for about 6 weeks in rehab. He was adamant he would never stay there permanently. Now thanks to the kindness, patience and care capacity of the staff he has decided to stay as a resident. He has gained weight due to the "fantastic food" (his words) and at 94 is happy
and alert once more. I cannot praise The Lodge and its staff enough. They are 1st Class.

Reply from Shellene Armstrong, PA at The Lodge Residential Care Home

Many thanks for your review and feedback for The Lodge Care Home.


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Review from S B (Son-in-law of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff go out of their way to help. When I phone, the staff answer the questions I ask about my father-in-law. When we visit, we are told how he is keeping. We have been told he is always singing. He is looking a lot better in the residential home. He is coming up to 97 years old.

Reply from Angela Tilley, Home Administrator at The Lodge Residential Care Home

Thank you for your very positive review. Everyone at The Lodge strives to enhance the well-being of all our residents and to enhance their quality of life.


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Review from Artey W (Son of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the care home has been taken over, the care my mother gets is spot on. All the staff are great at their job and always busy, but they find time if you need them. Also, when you walk in, it has a pleasant smell. Last time it did not smell very clean but the new company running it has it sorted.
So keep up the good work and well done.

Reply from Shellene Armstrong, P A at The Lodge Residential Care Home

Many thanks for the review and feedback for The Lodge Care Home.


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Review from Bill C (Son of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was thoroughly pleased with the care and attention that was provided for my mother whilst in the "Lodge Residential Care Home". The numerous members of staff that I had spoken to in one way or another proved to be dedicated and sincere in the work that they performed toward my mother, for which, I
am extremely grateful. Certain members of the staff were able to provide communication access for my mother to her relatives who live in the United States of America, and my mother really appreciated that towards the end of her life, as she would not have managed to carry that out on her own.
I would really recommend the "Lodge" to anyone thinking of using their facilities, and I have nothing but admiration for the way they execute their duties. Thanks!

Reply from Angela Tilley, Home Administrator at The Lodge Residential Care Home

Thank you for completing a review for The Lodge Care Home. We really appreciate you taking the time to let us know how we are doing and are happy to learn your experience is so positive. The care and wellbeing of our residents is our number one priority and it is rewarding to hear that you have been so pleased with the quality of your care. Your kind comments about our team mean a lot to us.


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Review from Tim B (Son of Resident) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to all the staff who are taking care of my mother. She tells me she appreciates what you all do for her and kindness, as I do. With all the restrictions due to the virus, being able to have weekly video calls on Zoom keeps all the family in touch. Thanks for taking the time to allow this to happen
as I know it is not easy when you all are busy attending to the residents.

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Review from Peter M (Son of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and all my family can’t thank the staff enough for all their care and love they have shown towards my mother.
Bless them all.
All my family will agree with me, it has been my mams second home.
Thank you all.

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Review from Brenda B (Resident) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive is to a very high standard. The food made by the chef is to a very high standard. I feel able to talk to staff and the manager if I have any worries and that I am allowed to have my meals with my friends.

Reply from Angela Tilley, Home Administrator at The Lodge Residential Care Home

Thank you for completing a review for The Lodge Care Home. We really appreciate you taking the time to let us know how we are doing and are happy to learn your experience is so positive. The care and wellbeing of our residents is our number one priority and it is rewarding to hear that you have been so pleased with the quality of your care. Your kind comments about our team mean a lot to us. Thank you once again for the wonderful feedback.


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Review from Edward F (Nephew of Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to lockdown we have not been able to go to The Lodge, but from what we saw before lockdown, we were very impressed.

Reply from Angela Tilley, Home Administrator at The Lodge Residential Care Home

Thank you for completing a review for The Lodge Care Home. We really appreciate you taking the time to let us know how we are doing. The care and wellbeing of our residents is our number one priority and it is rewarding to hear that you have been so pleased with the quality of our care. Your kind comments about our team mean a lot to us. Thank you once again for the wonderful feedback and we look forward to seeing you again soon.


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Review from Sarah B (Granddaughter of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am overjoyed with my recent visit to see my 99-year-old grandma. I travelled from Surrey only for lockdown to be imposed a couple of days after I arrived. The staff and manager were extremely accomodating and allowed for myself to stand outside to wave and see her for the first time in 6 months.
My grandma has only been at the home been for 3 months and she looked so happy and well cared for, totally at ease and happy to have the company of the staff and residents. It was great to see her in person. Thank you so much to everyone at The Lodge. My grandma is the happiest and brightest that she has been for a long time.

Reply from Angela Tilley, Home Administrator at The Lodge Residential Care Home

Thank you for completing a review, your comments help us to improve our service which in hand helps all our residents live a happy, enriched life.


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Review from M B (Daughter of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lodge is a friendly and homely place for residents stays. The staff are very professional and take the time to make sure the residents are comfortable, certain staff go beyond their jobs and will go out of their way to make sure residents are given the time to be heard and talked to and made to
feel wanted. Rooms need updating and painting.

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Current Review Score: 8.9 (8.942)

Overview of Review Score

The Review Score of 8.9 (8.942) out of 10 for The Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for The Lodge Residential Care Home is calculated as follows: ( (55 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 68 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.177 Points relating to the number of positive Reviews for The Lodge Residential Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 6 Positive Reviews ÷ 10.4 = 0.577

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

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Nanette Swann

Job Title: Home Manager

Joined: 2020

At the age of 16 years I started my career as a cadet nurse at the Cumberland Infirmary Carlisle. I qualified as a nurse in 1977, then progressed in my studies to become an orthopaedic nurse in 1979. I spent many years working for the NHS until my second child was born in 1985.


I then transferred to the independent sector and worked as a nurse specialising in Dementia Care and Staff Training & Development.


I enrolled with Northumbria University and achieved my Certificate in education and a Degree in Teaching Training and Education. This provided a pathway for me to spend 15 years training Care Home Managers to the standards specified by Governing authorities.


In my capacity of Training Director for two National Care Home Companies, I travelled the Country and Managed Government Training contracts with a national team of 20 trainers and educators.


In 2011 I decided to spend a lot of missed quality time with my family and resigned from my post. Two years after I joined the Independent Sector to work local as a Care Home Manager. This I have been doing for the past 12 years and hope to continue for years to come