The Lodge Residential Care Home

Farnham Road, South Shields NE34 0JR
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8.9 57 Reviews
  • The Lodge Residential Care Home, South Shields
At The Lodge Care Home in South Shields, residents are welcomed into a warm and supportive environment where their individual needs and dignity come first. Whether your loved one requires long-term or respite care, the team at The Lodge ensures that each resident receives personalised, respectful care. With a focus on independence and wellbeing, the home provides a safe and comfortable space for those requiring residential or dementia care, all while being conveniently located near Stanhope Road and Boldon Lane amenities.

The Lodge offers a homely atmosphere with bright, spacious lounges, beautifully maintained gardens, and private, single-occupancy rooms equipped with underfloor heating and ensuite facilities. Residents and their families are involved in key decisions about their care, promoting a collaborative approach alongside strong relationships with local GP practices and healthcare professionals.

From nutritious, home-cooked meals served in communal dining areas to the thoughtfully tailored activities led by a dedicated activities coordinator, The Lodge creates an environment where residents feel engaged and cared for. The large landscaped gardens, complete with patio seating, offer a serene space for residents and visitors to enjoy the outdoors, especially during the summer months.

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Care Provided by The Lodge Residential Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Beverley Allan (Home Manager)
  • Admission Criteria
    • LA and self funders
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for The Lodge Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact The Lodge Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome. Please ring the doorbell and a member of the care team will let you in.


  • Parking

  • Ample on site parking.


The Lodge Residential Care Home Reviews (57)

Total of 57, showing 41-57
8.9

The Lodge Residential Care Home has a Review Score of 8.9 (8.942) out of 10, based on 6 reviews in the last 2 years. Over all time The Lodge Residential Care Home has 57 reviews.

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Review from Jackie A (Daughter of Resident) published on 4 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent three and a half years at The Lodge Care Home, during this time he was always well settled and happy. My dad was well looked after and always treated with respect and dignity. I cannot thank the staff enough for looking after him unconditionally and for the respect that we were shown at
the end of my dad’s life, thank you all so much. I would not hesitate in recommending this care home.

Reply from Ronnie Cavanagh, Marketing at The Lodge Residential Care Home

Thank you Jackie for your kind comments about our Care team. We appreciate you taking the time to leave feedback for The Lodge Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Dad with dignity and the compassion he deserved during his time at our home. We hope that his time at The Lodge did see some friendships flourish with both the Care team and residents. Thank you again Jackie, if there is anything more we can do please do not hesitate to reach out.


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Review from Fred B (Son of Resident) published on 27 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and supportive staff. Staff also very friendly always feel welcome when we visit my mother.

Reply from Ronnie Cavanagh, Marketing at The Lodge Residential Care Home

Thank you, Fred, for your kind comments about your recent experience at The Lodge Residential Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Brenda H (Daughter of Resident) published on 23 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy here. She loves the care staff. If a do occasionally have any concerns I feel able to approach the manager and it is usually resolved very quickly. The home has an activity co-ordinator who goes above and beyond. My brother and sister are also very happy with the service.

Reply from Ronnie Cavanagh, Digital Marketing Executive at The Lodge Residential Care Home

Thank you, Brenda, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with The Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We look forward to seeing you again soon. Have a wonderful day.


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Review from Ross R (Friend of Resident) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fantastic care home. The staff are very friendly and welcoming. I believe there have been some negative comments about the home, but it seems to be making up for that. A friend of the family is a current resident and is receiving the best care possible. It is a difficult job to do and I take
my hat off to all of the dedicated staff who work so hard to improve the remaining years of the service users in their care.


I don’t get into the home often, but what I have seen and heard of the care delivered, has left me rather impressed. The staff deserve far more credit than they receive.


I wish all the very best to these amazing kind, hard-working individuals for all of their dedicated kindness and support.


Reply from Ronnie Cavanagh, Digital Marketing Executive at The Lodge Residential Care Home

Thank you, Ross, for taking the time to leave a review for us at The Lodge Residential Care Home. We're happy we could meet your expectations! Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again and have a wonderful day.


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Review from Judith F (Daughter of Resident) published on 1 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are extremely attentive, friendly and approachable. They have been very helpful to dad during his difficult settling in period. They have sown him kindness, patience and humour.

Reply from Ronnie Cavanagh, Digital Marketing Executive at The Lodge Residential Care Home

Thank you, Judith, for sharing your recent experience of The Lodge Residential Care Home. We really appreciate you taking the time to let us know how we are doing and we're happy you have found our staff to be so supportive during your experience here. Thanks again. Take care!


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Review from Lyndsey W (Daughter of Resident) published on 1 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care that my mam receives and I am informed of any incidents that occur.
My mam is more mobile since residing at The Lodge and appears very happy when members of our family visit.
The staff appear to engage very well with the residents and are very loving and are not afraid to show
affection.

Reply from Ronnie Cavanagh, Digital Marketing Executive at The Lodge Residential Care Home

Thank you, Lyndsey, for sharing your recent experience of The Lodge Residential Care Home. We really appreciate you taking the time to let us know how we are doing, and we are so pleased to hear that your mam is happy at our home. Thanks again. We hope to see you again soon!


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Review from Patricia C (Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy.

Reply from Ronnie Cavanagh, Digital Marketing Executive at The Lodge Residential Care Home

Hello Patricia. Thank you for your positive review of The Lodge Care Home. We are pleased to hear that you are very happy and will pass your comments onto the team.


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Review from Robert R (Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at The Lodge Residential Care Home a number of times over the years in respite care and wouldn't go anywhere else. The activities manager looks after us great.

Reply from Ronnie Cavanagh, Digital Marketing Executive at The Lodge Residential Care Home

Thank you, Robert, for your comments about your recent experience at The Lodge Residential Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We will be sure to pass your kind words onto the team!


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Review from Ada L (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff at The Lodge give good care to my mum and others. My mum is settled and loves the staff. She has dementia. The home is up to a good standard, communication is good. Meals are good.

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Review from Janet M (Daughter of Resident) published on 4 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great staff, lovely home, staff do their best to keep patients entertained visits from entertainers, Bingo ect. Good facilities.

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Review from Alan M (Son of Resident) published on 4 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find The Lodge a first class care home. My mother has been here 2 years and is very happy. The staff have a great relationship with the guests and are always doing stimulating activities. The staff always address any concerns we have promptly and efficiently. The food is excellent and varied and she
is always well fed and hydrated.

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Review from Maureen C (Daughter of Resident) published on 2 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No problem, couldn't fault mams care. She is happy, well looked after. Lovely meals, place clean and tidy.

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Review from June E B (Granddaughter of Resident) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this home, it is really good. All the staff are great and the home is decorated lovely, one of the best i've seen.

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Review from Paul Y (Son of Resident) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very helpful, room is always clean and tidy. Seems to be plenty of activities going on. On the whole a very good care home.

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Review from June M (Sister of Resident) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Lodge care home is a good home. My brother is very well looked after. The staff are very friendly, and always work hard, very approachable. I would recommend The Lodge care home as a very good home.

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Review from M N (Daughter of Resident) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at The Lodge for two years now, he is very shy and reluctant to join in, however a carer has worked with my dad and gently encouraged him to sit with the other male residents for a chat and even been able to get him to have a couple of meals in the dining room, which for my dad is a
huge achievement.

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Review from Rose W (Daughter of Resident) published on 28 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't fault the care my mams received always warm and friendly and always ready to help and answer any questions we may have.

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Current Review Score: 8.9 (8.942)

Overview of Review Score

The Review Score of 8.9 (8.942) out of 10 for The Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for The Lodge Residential Care Home is calculated as follows: ( (55 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 68 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.177 Points relating to the number of positive Reviews for The Lodge Residential Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 6 Positive Reviews ÷ 10.4 = 0.577

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

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Nanette Swann

Job Title: Home Manager

Joined: 2020

At the age of 16 years I started my career as a cadet nurse at the Cumberland Infirmary Carlisle. I qualified as a nurse in 1977, then progressed in my studies to become an orthopaedic nurse in 1979. I spent many years working for the NHS until my second child was born in 1985.


I then transferred to the independent sector and worked as a nurse specialising in Dementia Care and Staff Training & Development.


I enrolled with Northumbria University and achieved my Certificate in education and a Degree in Teaching Training and Education. This provided a pathway for me to spend 15 years training Care Home Managers to the standards specified by Governing authorities.


In my capacity of Training Director for two National Care Home Companies, I travelled the Country and Managed Government Training contracts with a national team of 20 trainers and educators.


In 2011 I decided to spend a lot of missed quality time with my family and resigned from my post. Two years after I joined the Independent Sector to work local as a Care Home Manager. This I have been doing for the past 12 years and hope to continue for years to come