Sycamore Care Centre - Boldon

New Road, Boldon Colliery NE35 9DR
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8.2 21 Reviews
  • Sycamore Care Centre - Boldon, Boldon Colliery
The Meadows Residential Care Home is a sixty-nine capacity facility that specialises in residential and dementia care, as well as having some places available for people with physical disabilities.

The home's services are regulated by the Care Quality Commission and aspires to meet all modern healthcare requirements, through the development of skilled staff and the use of innovative care technologies.

Professional carers respect the dignity of residents while looking to ensure that their care needs are regularly updated to any personal developments.

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Care Provided by Sycamore Care Centre - Boldon

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amy West (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (69)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Sycamore Care Centre - Boldon

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,054 – £1,054
    • Self-Funded Residential Dementia Care £1,092 – £1,092
    • RESPITE Self-Funded Residential Care £1,054 – £1,054
    • RESPITE Self-Funded Residential Dementia Care £1,092 – £1,092

  • Should your loved be requiring nursing care then please contact our admin team to discuss any of the fees.
  • (these prices are only a guideline, please contact Sycamore Care Centre - Boldon to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome - protected meal times are in operation


  • Parking

  • Free onsite parking


Sycamore Care Centre - Boldon Reviews (21)

Total of 21, showing 1-20
8.2

Sycamore Care Centre - Boldon has a Review Score of 8.2 (8.168) out of 10, based on 8 reviews in the last 2 years. Over all time Sycamore Care Centre - Boldon has 21 reviews.

Overall Experience

  • 16
  • 3
  • 1
  • 0
  • 1

Date Published

21
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Review from G G (Daughter of Resident) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank you on behalf of myself and my brother. I have already submitted a review earlier in the year but wanted to thank you for your support after our mum passed. I had a call asking how we were coping and a lovely gift of flowers plus staff representing the care home attended her funeral.
At a time of great sorrow you helped alleviate some of the grief with your thoughtfulness. The kindness and support you show the residents and relatives is something very special.

Reply from Amy west, Manager at Sycamore Care Centre - Boldon

Thank you so much for your kind and heartfelt words. It means so much to us that, during such a difficult time, we were able to offer you and your brother some comfort and support. Knowing that our small gestures made a positive difference brings us great comfort.We are truly honoured to have cared for your mum and to have been part of her journey. Your recognition of the kindness and compassion shown by our team is deeply appreciated. Supporting our residents and their families is at the heart of everything we do, and your message reaffirms how important that is.Please know that you and your family remain in our thoughts. Thank you again for taking the time to share your gratitude-it truly means the world to us.


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Review from Julie R (Daughter of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm, welcoming, and vibrant home with a genuine heart where loved ones are cared for and nurtured!
Nobody relishes the thought of a loved one requiring residential care. Faced with this issue we looked at almost 20 provisions before choosing Sycamore Care Centre Boldon. This proved an excellent
choice, one that I can fully recommend. Mum resided at Sycamore for 22 months during which Sycamore enriched her life due to positive care and regular, meaningful activities.
The staff at Sycamore proved second to none, demonstrating care, smiles, compassion, and genuine empathy for residents. This was combined with skill and resilience in day-to-day care. Mum developed positive relationships with fellow residents and staff alike as we as family members were also able to do. When issues arose, we could discuss them openly with staff and approachable management, enabling positive outcomes. When Mum unexpectedly passed away recently the kindness and support were simply overwhelming.

Reply from Andrea Taylor, Home Manager at Sycamore Care Centre - Boldon

Thank you for sharing such a heartfelt reflection on your experience at Sycamore Care Centre. It's evident that your mum received not only excellent care but also a genuine sense of community and warmth during her time there. The dedication and compassion of the staff truly make a difference, and it's wonderful to hear how they supported both your mum and your family through challenging times. Your recommendation speaks volumes about the quality of care provided at Sycamore. Wishing you and your family continued strength as you cherish the memories of your mum.


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Review from Claire B (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this home highly enough. My mother had extremely complex medical needs. The staff were exceptional in providing nursing care and compassion. The decor in the home is beautiful. The food was excellent (and she was very fussy). Nothing was a problem or too much trouble for the staff.
When my mother passed away, the kindness and support shown to us was exemplary. Thank you to you all.

Reply from Andrea Taylor, Home manager at Sycamore Care Centre - Boldon

Thank you for sharing your heartfelt experience with us. We are deeply touched by your kind words and are honoured to have been able to care for your mother. It is our mission to provide exceptional nursing care and compassion to all our residents and we are delighted to hear that we met your expectations. We take great pride in maintaining a beautiful and comfortable environment and our culinary team works hard to cater to individual tastes and preferences. We understand how important it is to create a supportive and loving atmosphere, especially during difficult times. Your appreciation means the world to our dedicated staff. Once again, thank you for your recommendation and for trusting us with your mother's care. It was a privilege to be a part of her journey and to support your family.


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Review from Marjie B (Partner of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner's stay at Sycamore Care Centre was first class. All staff are fantastic, professional and very hard working, demonstrating lots of empathy and an abundance of social skills dealing with inpatients with very varying complex needs. They made my experience as a daily visitor much nicer knowing
everyone was so helpful, supportive, maintaining their focus on their job at hand whilst building a great rapport with me. The home itself is a lovely modern environment with plenty of lounges and large corridors. Daily entertainment was great too.

Reply from Andrea, Home Manager at Sycamore Care Centre - Boldon

Thank you, Marjie, for your lovely comments. Your compliment is what drives the staff to ensure they are doing their best at making a difference. It certainly makes a difference to the staff, knowing their hard work makes a difference. It is warming to know you both had a pleasant experience and it was a pleasure to accommodate not only your partner but to see you at ease when visiting. We continuously strive to deliver outstanding care at all times. Thank you again and take care.


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Review from Debbie W (Daughter of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had a short stay in the Sycamore Care Centre - Boldon before he passed away. The staff treated my dad with great dignity and respect while he was receiving end-of-life care.
The staff were always there with support and assistance at a very difficult time for my family.
Thank you.

Reply from Andrea, Manager at Sycamore Care Centre - Boldon

Thank you very much; we are very overwhelmed by the appreciation in your review. It certainly was our pleasure to care for your loved one. We send our condolences to you and your family, and if there is every anything we can do, we are here for you.


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Review from G A (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Poor atmosphere. The food is very poor, cheap and bland and very small portions, not balanced and no fresh fruit.
Some carers are very good but some have no training. Would not recommend.

Reply from Andrea Taylor, Manager at Sycamore Care Centre - Boldon

Thank you for taking the time to write a review of the home. I am saddened that you and your sister both feel the need to separately provide a negative review, despite your Mum putting on weight since admission and having a bespoke menu created specifically for her, which your family had input into. The food which is locally sought, freshly bought and cooked on site receives positive feedback from other people who use our service. We agree that our residents deserve good food which is why the menu is well balanced, and in addition to this there are snacks available 24 hours a day for all our residents which include fresh fruits. I really hope you find the ideal placement for your Mam, because she really does deserve that.


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Review from M B (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My mam was fast tracked to this care home from hospital in January 2023. The food they serve is really bad, very small portions and poor quality food. Very rarely any decent fruit or vegetables, older people need nutritional food and nice quality food with plenty of choice. My mam will hardly ever eat
the food, it causes her distress it is so bad. Older people should be given the best food.

Reply from Andrea, Manager at Sycamore Care Centre - Boldon

Thank you for taking the time to write a review of the home. I am saddened that you and your sister both feel the need to separately provide a negative review, despite your Mum putting on weight since admission and having a bespoke menu created specifically for her, which your family had input into. The food which is locally sought, freshly bought and cooked on-site receives positive feedback from other people who use our service. We agree that our residents deserve good food which is why the menu is well balanced, and in addition to this, there are snacks available 24 hours a day for all our residents which include fresh fruits. I really hope you find the ideal placement for your Mam, because she really does deserve that.


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Review from John S (Son of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff and management of Sycamore Care Centre - Boldon highly enough. They are an unselfish team of dedicated individuals who have one of the toughest roles in caring for aged guests - many at end of life. My mum has received 24-hour attention, and no matter what the call - it is
carried out with great consideration and respect. They seem to cope with every challenge with a smile and grace, from the manager all the way to the cleaning and maintenance personnel. I am totally impressed. The facility is more like a 4-star hotel than for care!

Reply from Amy West, Home manager at Sycamore Care Centre - Boldon

John, thank you for the wonderful review and for taking the time to write such lovely, heartfelt words. It is always empowering knowing that we are making a difference, especially when reviews like yours are written. It is our great pleasure to be caring for your mum, who is such a charming and wonderful lady. This will make a big difference to the team, knowing that all their hard work does not go unnoticed. Thank you again for taking the time.


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Review from J L (Daughter of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the management to the staff, my mother has been welcomed into the care home. Everyone has been so caring and approachable, and my mother seems so happy and content. She always has company and activities going on to keep her engaged, and I know she is safe and warm.

Reply from Amy West, manager at Sycamore Care Centre - Boldon

Thank you for the kind words and for taking the time to pass such comments and review the care that mam is receiving. I am happy you choose Sycamore and that you are overall happy with the care and support mam is receiving. We take pride in the care that we deliver, and it is certainly appreciated that you have taken the time to share your thoughts and views. I will cascade this information to the staff.


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Review from Michael T (Son of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at the Care Centre went above and beyond what was needed. The care and compassion shown to my late Father were humbling. I am glad he managed his last few weeks here as he was a person and not just a room number.
Thank you again for the dedication of all of the team.

Reply from Amy West, Manager at Sycamore Care Centre - Boldon

Thank you for the lovely comment Michael. Our sincere condolences on the passing of your father. Our staff always strive to go above and beyond, it is nice to know we made such a difference and that our home was chosen as your father's place of care.


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Review from Graham H (Son of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, Sycamore Care Centre has everything that a family could wish for in relation to care for a loved one. All the necessary components, such as efficiency, cleanliness, dedication, attentiveness and compassion, are all of the highest standards. The Centre is managed in a way that has exceeded
all expectations, and the staff are all highly trained and present as genuine, caring and devoted people. As a family, we are so happy and relieved that Mam has agreed to spend her final years at Sycamore.

Reply from Amy West, Home Manager at Sycamore Care Centre - Boldon

Dear Graham, thank you for the kind words and for taking the time to pass such comments and review the care that mam is receiving. I am happy mam choose Sycamore and that you as a family are overall happy with the care and support mam is receiving. We take pride in the care that we deliver, and it is certainly appreciated that you have taken the time to share your thoughts and views. I will cascade this information to the staff.


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Review from M H (Son of Resident) published on 28 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased indeed. My mother is a new resident, and the quality of care she is receiving has been excellent up to now.
I have been particularly impressed by the professionalism and positive attitude of the staff.

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Review from Craig W (Son of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Sycamore Care Centre - Boldon to be a very good standard of care. Since my dad became an occupant of the home, I have found he is included with other residents in activities and is included with staff. His room is clean and tidy, he is fed well, and his general well-being is good. He is
kept clean and fresh.

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Review from Jill K (Niece of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care home.

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Review from Wendy R (Great-Niece of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and staff at Sycamore Care Centre have all been exceptional - much to my surprise my great aunt has settled in very well. She enjoys all the activities and has made lots of friends in a short period of time which is lovely to see.

Reply from Amy West, Manager at Sycamore Care Centre - Boldon

Thank you for your kind words; much appreciated. I am so glad to know that you are very happy with our service.


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Review from Julie E (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sycamore Care has been an absolute lifeline to my mam and stepdad. If It wasn't for Sycamore, my mam wouldn't be here today. I can't thank the company enough, for all members of staff, thank you so much.

Reply from Amy West, Manager at Sycamore Care Centre - Boldon

Thank you for your kind words; much appreciated. I am so glad to know that you are very happy with our service.


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Review from Ashley G (Son of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no areas of concern regarding the care and support my mum receives at Sycamore. I am comfortable and confident that the staff and management are caring for her needs. This is particularly important for me as I don't live locally. Many thanks.

Reply from Amy West, Manager at Sycamore Care Centre - Boldon

Thank you very much for your kind feedback. We are so happy to look after your mum. I will pass these lovely comments on to the care staff.


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Review from C C (Wife of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficiently and professionally managed. Nursing and care providers are supportive and helpful to family members, always finding the time to answer questions. All care workers are kind, compassionate and supportive to residents. They carry out their difficult jobs with patience and good humour, providing
a safe and caring environment.

Reply from Amy West, Manager at Sycamore Care Centre - Boldon

Thank you for taking the time to post such kind, positive feedback; much appreciated.


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Review from Tracey F (Resident) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at this home for two years. Since the present owners took over the overall care and love given to her was just amazing. The staff kept in touch throughout the pandemic with updates about visits etc but the best thing was knowing that my mum received genuine love from the staff.
Unfortunately, she passed away at the end of November but I know that everything was done to make her feel she was surrounded by love and genuine caring people.
The accommodation is the best I have seen and the staff are like earth angels. Special thanks go to one member of staff and I will be forever grateful to her.
If you have to put your loved ones into a care home this is the only place I would recommend - first class.

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Review from Lynn H (Daughter of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the exceptionally difficult time of Coivd-19, the staff have been fantastic. Although always great, they've had to be surrogate family to the residents too. Always professional yet caring and compassionate too, they've shown concern for us as family members too as well as looking after our relatives.

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Current Review Score: 8.2 (8.168)

Overview of Review Score

The Review Score of 8.2 (8.168) out of 10 for Sycamore Care Centre - Boldon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.133 for Sycamore Care Centre - Boldon is calculated as follows: ( (54 Excellents x 5) + (14 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (7 Very Poors x 1) ) ÷ 90 Ratings = 4.133

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.035 Points relating to the number of positive Reviews for Sycamore Care Centre - Boldon is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 6 Positive Reviews ÷ 13.8 = 0.435

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Frequently Asked Questions about Sycamore Care Centre - Boldon

What types of Care is Sycamore Care Centre - Boldon registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sycamore Care Centre - Boldon provide?

Palliative Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Sycamore Care Centre - Boldon have?

There are 69 Single Rooms.

What are the Facilities & Services at Sycamore Care Centre - Boldon?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sycamore Care Centre - Boldon to the centre of Boldon Colliery?

0.4 mile(s) as the crow flies, distance by road may be significantly further.