Palmersdene

Grange Road West, Jarrow NE32 3JA
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9.9 73 Reviews
  • Palmersdene, Jarrow
Palmersdene is located in the Jarrow community in Tyne and Wear. The care home continues to welcome new residents for friendly and quality residential and dementia care for up to 40 residents in single en-suite rooms.

Residents benefit from a comfortably furnished residence that is situated in close proximity to local amenities while enjoying its own well-kept grounds.

At Palmersdene, residents are offered a flexible choice of freshly-prepared and locally-sourced food in order to account for all dietary and medical requirements.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by Palmersdene

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Maureen Kane (Manager)
  • Admission Criteria
    • Please contact Palmersdene directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Last Refurbishment: 2005

Funding & Fees Guide for Palmersdene

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £998
    • Self-Funded Residential Dementia Care from £998
    • RESPITE Self-Funded Residential Care from £998
    • RESPITE Self-Funded Residential Dementia Care from £998

  • Our colleagues at Palmersdene will be happy to answer any questions you have regarding our fees and what is included in these.
  • (these prices are only a guideline, please contact Palmersdene to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Palmersdene.


  • Parking

  • Onsite parking is available, including disabled spaces.


Palmersdene Reviews (73)

Total of 73, showing 1-20
9.9

Palmersdene has a Review Score of 9.9 (9.870) out of 10, based on 27 reviews in the last 2 years. Over all time Palmersdene has 73 reviews.

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Review from M D (Daughter of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My whole family could not be happier with my dad's care at Palmersdene. It was a very difficult decision for us to make to place dad in residential care but the compassion, attentiveness and professionalism of the staff have turned the process into something we wish we had done sooner as dad now has
the quality of life he truly deserves thanks to Palmersdene.

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Review from Linda D (Daughter of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care and pleasant, caring staff. Mam overall seems happy. No problems at all since arrival on 29.10.2024. Mam loves the food.

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Review from Peter Y (Son-in-law of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has improved greatly since being cared for at Palmersdene. He's settled in quickly and it's a real comfort knowing he's safe and well cared for at Palmersdene.

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Review from Angela Y (Daughter of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was anxious about Dad moving into a care home, but already within a few months, I am so relieved at how much he is thriving in Palmersdene. This is due to the caring, kind staff and the brilliant environment there. Dad has a beautiful room where he is safe and secure 24/7, which is such a comfort
to me and my family.

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Review from Doreen D (Daughter of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been in the care home for a few months and she settled very quickly. The staff are really lovely and are always nearby, they are kind, caring and do a brilliant job- thank you. The care home itself is very comfortable, clean and nicely decorated. Family are always made welcome and always contacted
if there are any issues. I'd like to say a big thank you for the Xmas party arranged for residents and family, great entertainment, food and games, the effort made was outstanding and much appreciated.

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Review from Dawn K (Daughter of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been at Palmersdene for 6 weeks and is now settling very well thanks to the excellent care and reassurance from the staff. There are always lots of staff around and the atmosphere is calm. Residents seem happy and Mam interacts well with the staff and residents. This care home is immaculate,
comfortable, and well-run. We are happy that Mam is safe and well cared for, and the staff will phone us if there are any problems. They are happy to answer any questions we have.

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Review from Alan C (Husband of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in this care home since May 2022, she has had good periods and bad periods, the bad periods have been when she has had to be admitted to hospital, the good periods have been when she goes back to Palmersdene because of the personal care she gets when she goes back to her room. The carers
get rotated so every carer knows all the residents so the residents relax as they all know each other. The care home is spotlessly clean and the cleaners know all the residents as well. My only worry is it does not have a nursing home facility so it could mean that my wife could have to change home if health issues get much worse and I don't want to think how she would cope after being in such a nice environment, hopefully that won't happen. If by chance there is an incident they contact me or my daughter by phone and keep you informed to put your mind at rest.

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Review from David D (Son of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home and the staff are absolutely brilliant with my Mum. They provide a fantastic level of personalised car for her. The food and services they provide are second to none. My Mum is in a far better physical and mental state of health since being with the home. The staff are in regular contact
with me if there are any issues with her. I'd like to take this opportunity to thank everyone at Palmersdene for what they do for my Mum.

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Review from Sandra G (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Palmersdene Care Home 3 years ago to recover from a fall, but didn't want to leave! So, we packed up his home and we were lucky enough to get a permanent place for him. The staff are amazing, we feel as a family that the care he gets is the best and we are extremely thankful for
that.

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Review from Diane T (Friend of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home excellent staff and managers very happy.

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Review from Linda H (Daughter-in-law of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has settled well into Palmersdene. She seems happy, comfortable and content. She is quite obviously well cared for in all respects. The staff are all very friendly and have quickly got to know her. They provide relatives with lots of info about her wellbeing. We are very happy with
the standard of care she is receiving in Palmersdene.

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Review from J H (Sister of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service at Palmersdene.

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Review from Martin C (Son of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home look after my stepdad amazingly well and the staff are really friendly. The staff always make time for the residents and there are regular games or events to engage and to entertain the residents. The home is very clean, nicely decorated and the residents' rooms are a good size with their
own toilet facilities. Although I have never eaten there, the food looks very good and the residents all seem to enjoy their meals.

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Review from V M (Daughter of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is looked after wonderfully. The staff are lovely and always put Mam at the centre of the care she needs. Rooms are clean and spacious and the food is varied. I cannot fault Palmersdene Care Home and the lovely staff who work there.

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Review from John H (Son of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Palmersdene for about 4 weeks now. She has settled in much better than we had expected, in no small measure, due to the kindness and attention displayed by all of the staff. They appear to treat all the residents with respect which helps greatly. Mam seems quite happy and content
and, considering that she is naturally quiet and reserved, she has integrated well. Although the rooms are very obviously 'used' they are very clean and comfortable. Relatively speaking the costs are reasonable compared to a lot of the other homes we looked at and therefore I'd have to say that, although not cheap, Mam is probably getting value for money. The home seems to have all the facilities needed for Mam. She also seems to be eating reasonably well in spite of not normally having a big appetite. The management team have taken a personal interest in Mam's welfare and has engaged positively with me and other family members. Overall we are very happy with the current situation.

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Review from Janice P (Daughter of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy and well cared for in Palmersdene, it was a very difficult decision to put my mam into a care home. But all I can say is she is very happy and well cared for the staff are great with her and encourage her to join in activities and all the entertainment that goes on in Palmersdene.
I would highly recommend this care home.

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Review from Christine S (Niece of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Palmersdene for just over two years. During that time she has been lovingly cared for, looked after and made to feel welcome, giving our family peace of mind. The staff here are second to none and give each resident the love and support they need without question. They have also
helped us as a family with some very difficult decisions. A highly recommended facility. Our heartfelt thanks to you all.

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Review from Andrew C (Son of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say? The staff at Palmersdene are amazing, professional, kind, patient and caring. To know that my dad was looked after and safe was a great comfort. When it came to end-of-life care the staff went above and beyond to make sure my dad was comfortable.
I always felt welcome when I visited
and the atmosphere within the home was very positive and homely. Thank you so much for looking after my dad.

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Review from Lilian W (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Palmersdene for over a year. She is very settled and happy. The staff are very friendly and caring with all of the residents and their visitors. I am always updated promptly about any medical issues or needs. All of the staff go above and beyond to ensure the residents
have what they need and accommodate their families. There are lots of activities put on for the residents which my mam loves to take part in. I would highly recommend Palmersdene to others and cannot speak highly enough of it.

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Review from Michael M (Son of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made welcome by the staff who go out of their way to help the residents. They look after my mam well even though she can be stubborn at times. The staff are attentive and I've even joined in with a few quizzes at times. Food and drink seem plenty and varied.

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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Palmersdene is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Palmersdene is calculated as follows: ( (282 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 322 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Palmersdene is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Palmersdene directly for further details.


Awards / Recognitions (8)

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Frequently Asked Questions about Palmersdene

What types of Care is Palmersdene registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Palmersdene provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Palmersdene have?

There are 40 Single Rooms.

What are the Facilities & Services at Palmersdene?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Palmersdene to the centre of Jarrow?

0.4 mile(s) as the crow flies, distance by road may be significantly further.