Palmersdene

Grange Road West, Jarrow NE32 3JA
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9.9 73 Reviews
  • Palmersdene, Jarrow
Palmersdene is located in the Jarrow community in Tyne and Wear. The care home continues to welcome new residents for friendly and quality residential and dementia care for up to 40 residents in single en-suite rooms.

Residents benefit from a comfortably furnished residence that is situated in close proximity to local amenities while enjoying its own well-kept grounds.

At Palmersdene, residents are offered a flexible choice of freshly-prepared and locally-sourced food in order to account for all dietary and medical requirements.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by Palmersdene

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Maureen Kane (Manager)
  • Admission Criteria
    • Please contact Palmersdene directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Last Refurbishment: 2005

Funding & Fees Guide for Palmersdene

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £998
    • Self-Funded Residential Dementia Care from £998
    • RESPITE Self-Funded Residential Care from £998
    • RESPITE Self-Funded Residential Dementia Care from £998

  • Our colleagues at Palmersdene will be happy to answer any questions you have regarding our fees and what is included in these.
  • (these prices are only a guideline, please contact Palmersdene to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Palmersdene.


  • Parking

  • Onsite parking is available, including disabled spaces.


Palmersdene Reviews (73)

Total of 73, showing 21-40
9.9

Palmersdene has a Review Score of 9.9 (9.870) out of 10, based on 27 reviews in the last 2 years. Over all time Palmersdene has 73 reviews.

Overall Experience

  • 65
  • 8
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Date Published

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Review from Catherine P (Daughter of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mum has entered the home she has had excellent care. I no longer have to worry about her welfare knowing that she is being looked after in a safe environment. The staff are always around and you never ever see the upstairs without 1 member of staff or more. You are met with a smile and any
questions are always answered.

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Review from Rachel C (Daughter of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident in Palmersdene for just under two years and has settled very well. She interacts well with staff giving them smiles and hugs to reflect affections and establishing relationships. Staff are attentive and strive to cater for my mam's individual needs. They are very caring and
have taken the time to get to know my mam and her current interests. As a family, we are very happy with the care that Palmersdene provide. Thank you!

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Review from Peter H (Son of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother went into Palmersdene, I have found the care home to be really attentive to my mam's needs and very supportive, also when it comes to keeping me up to date. The management and staff are excellent and it's been a great choice for the care of my mam. I would recommend it to anyone.

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Review from H T (Son of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff cared for my Mothers for 2 years until she passed away, her treatment in the home was given with respect, dedication, and love. Thank you!

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Review from Janice L (Daughter of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Palmersdene for 2 years. Mam was very happy and loved by all. Mum was treated with love, respect and dignity until her passing, which was a lovely experience with family and staff.

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Review from Connie W (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff (be it office or care staff) are excellent. They go above and beyond caring for residents and their families. My mum was given great care lots of love and support. She felt like a family member, which for us was very reassuring. The home has a good atmosphere. The staff and home are
stars.

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Review from Irene E (Daughter of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just passed away in Palmersdene after being a resident for two years. She has received excellent care and the staff have treated her with great care, attention and respect and we cannot thank them enough, treating her like a family member. The manager and her team are very efficient and
we have had good communication with them all (especially during COVID).

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Review from Alexander O (Son of Resident) published on 4 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has resided at Palmersdene since October 2019, his care has been of an excellent standard throughout. My father has been under EOL care for the past 5 months, and the level of care, concern and liaison with us and the medical profession has been outstanding. The leadership at all levels sets
and displays high levels of care, professionalism and integrity. The full team are easily approachable and always follows through on actions and communications. The team - all members - with direct care and contact with my father are exceptional, and professional and show a real care and relationship with my father. Moving my father into Palmersdene improved his personal health substantially, which we hoped for. It also improved his mental and communicative state which was a real bonus. Huge thanks and respect to all of the team.

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Review from Susan O (Daughter-in-law of Resident) published on 4 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is at the end of his life. The care and attention he is receiving is amazing. The staff are VERY attentive and inform the family of every detail of his care. We as a family cannot praise them enough. Thank you all at Palmersdene.

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Review from Rosemary T (Daughter of Resident) published on 26 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been here for three years and the care and dedication have been exceptional. The staff are very friendly. He is very happy here. The home is just one big happy family. I know my dad is getting twenty-four-hour care which takes the stress away, knowing he is in good hands.

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Review from E H (Sister of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the review helpful. Found the staff very helpful if I needed to discuss any concerns.

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Review from Maria D (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has now been in Palmersdene for 9 months and the change in her is remarkable. A happy friendly place to live, the staff are friendly and approachable as is the management team. Well done team.

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Review from J C (Friend of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service for people living here, especially in this climate.

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Review from S G (Granddaughter of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home with fantastic facilities and staff, couldn't ask for more.

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Review from J C (Granddaughter of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous staff who care and nothing is a problem. Lovely food, my grandmother has put on lots of weight and always speaks highly of the staff.

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Review from Jo B (Daughter of Resident) published on 30 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my father joined Palmersdene, he has been made to feel very welcome. He has settled in so well. The staff are always helpful and friendly. Although he has had to isolate, staff are always willing to pop the portal in his room so we can FaceTime or do window visits.

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Review from Gill F (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my Mam gets. My mam has come on so much since coming to Palmersdene.

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Review from Andrew L (Son of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care Palmersdene have provided for my mother.
They are always very reassuring and honest when contacted.
Interaction seems to be key with the care they provide.
I would recommend Palmersdene to my family and friends.

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Review from Joanne S (Daughter of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is currently staying at Palmersdene on a short term basis with hopefully the possibility of him remaining there. The staff I have met so far are friendly, kind and knowledgeable and will also answer my thousands of questions. I feel the staff are empathetic, caring, meet all of my father's
needs as well as bringing out the best of his personality. It hasn’t been easy thinking of my father being anywhere other than his own home but I would not want him anywhere else and would wholeheartedly recommend this establishment to anyone. Thank you for welcoming my dad into your home and treating him with kindness and respect and allowing him to be himself.

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Review from Gillian C (Daughter of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Palmersdene Care Home for 3 months following a knee replacement. She has been happy with the care she has received and I have been impressed by the way the staff have helped her with her rehabilitation and made it possible for visits from physiotherapists and occupational therapist
during this difficult time. They have also kept me informed of these visits and my mum's progress.

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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Palmersdene is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Palmersdene is calculated as follows: ( (282 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 322 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Palmersdene is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Palmersdene directly for further details.


Awards / Recognitions (8)

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