Palmersdene

Grange Road West, Jarrow NE32 3JA
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9.9 73 Reviews
  • Palmersdene, Jarrow
Palmersdene is located in the Jarrow community in Tyne and Wear. The care home continues to welcome new residents for friendly and quality residential and dementia care for up to 40 residents in single en-suite rooms.

Residents benefit from a comfortably furnished residence that is situated in close proximity to local amenities while enjoying its own well-kept grounds.

At Palmersdene, residents are offered a flexible choice of freshly-prepared and locally-sourced food in order to account for all dietary and medical requirements.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by Palmersdene

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Maureen Kane (Manager)
  • Admission Criteria
    • Please contact Palmersdene directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Last Refurbishment: 2005

Funding & Fees Guide for Palmersdene

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £998
    • Self-Funded Residential Dementia Care from £998
    • RESPITE Self-Funded Residential Care from £998
    • RESPITE Self-Funded Residential Dementia Care from £998

  • Our colleagues at Palmersdene will be happy to answer any questions you have regarding our fees and what is included in these.
  • (these prices are only a guideline, please contact Palmersdene to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Palmersdene.


  • Parking

  • Onsite parking is available, including disabled spaces.


Palmersdene Reviews (73)

Total of 73, showing 41-60
9.9

Palmersdene has a Review Score of 9.9 (9.870) out of 10, based on 27 reviews in the last 2 years. Over all time Palmersdene has 73 reviews.

Overall Experience

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Date Published

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Review from Linda R (Daughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been residents at Palmersdene for a number of years until my mother died in December 2020. My dad still remains a resident. I think the procedures at Palmersdene are excellent and I cannot praise the staff enough. They are very caring and take time out to speak to the residents
when they can to make them feel more comfortable. I am always kept well informed of any changes. I feel very comfortable that my dad is in a caring and comfortable environment.

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Review from Stephen C (Brother of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for nearly ten years now and she says she is really happy. The last 13 months have been really trying but I have always felt confident that she will be safe with the care that she receives. I have been kept well informed of what has been going on and they have done everything
within the guidelines to allow us to see her.

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Review from Rosemary (Daughter of Resident) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam is very happy and safe in Palmersdene and that is all we aim for. I used to visit her almost every day and was kept informed of what she needed personally and in her room etc. Obviously, covid has affected many things. My only area of concern is communication. Hopefully, this is now being improved.
I am looking forward to being able to take her for a walk in the garden and look at the birds etc.

Reply from Maureen McCulloch, Manager at Palmersdene

Thank you for taking the time to review Palmersdene and we are pleased that your mum is happy and safe with us. Following our recent conversation, we are happy to discuss any aspect of our care at a mutually convenient time.


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Review from Denise W (Daughter of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lives in Palmersdene and has done for almost three years. She is very happy there despite the lockdown going on for so long. She refers to the staff as her friends and enjoys times spent with them. I am happy that I know my mother is safe and well cared for.

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Review from Rebecca F (Granddaughter of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not put into words how amazing the staff are at Palmersdene. My nanna has just gone in a few days ago and the difference already is amazing. My nanna looked terrible beforehand then when I went to see her, the staff at Palmersdene had got my nanna up and dressed; myself and my family were over
the moon to see her looking so well. When we found out my nanna needed care, I knew that was the place for her I wouldn’t have her anywhere else. Nothing is ever a bother no matter what you ask of them always putting my mind at rest.

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Review from P B (Daughter-in-law of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father-in-law passed away suddenly they dealt with his passing as if he were a relative. We cannot thank them enough for how they cared for him and the support they gave us. They continue that support to his wife that also lives there. In this difficult time we are having they are doing an incredible
job for all the residents that live there

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Review from S H (Daughter of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother became a resident at Palmersdene at the beginning of February 2020. She settled in really well as she was discharged from the hospital after she had a section under the mental health act. The staff treated my mother with care and consideration. Unfortunately, as COVID appeared, the home was
locked down. Mam's mental health deteriorated and the staff was challenged taking care of her. I know they have met my mother's challenges with professionalism and respect where possible. I have a very good relationship with the staff and I know they are doing all they are able during this time and remain COVID free.

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Review from Ann K (Niece of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly, cheerful and supportive, the residents receive an exceptional level of care, in a calm environment.
The home is spotlessly clean and very well maintained. The chef prepares good quality meals and excellent homemade cakes.
During the weeks of COVID lockdown regular
updates by phone or newsletters have been very reassuring. Visits are now possible through an outside open window, which is very much appreciated.
My heartfelt thanks to all the staff, my aunt could not be in a better place.

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Review from Paul R (Brother-in-law of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Palmersdene is a caring environment, providing sensitive support to those who struggle to care for themselves. Staff appear to be actively engaged in the decision making processes within the home, and work hard to ensure that Residents feel genuinely empowered.

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Review from Anthony (Son of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say a big thank you to everyone at Palmersdebe care home in Jarrow for their tremendous efforts to look after my father and other residents in these extremely difficult times for everyone. They have kept in contact with us regularly by social media making it possible to speak to
my father. I only gave praise for everyone concerned thank you so much and hope everyone continues to be safe and well.

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Review from A B (Son of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about the home and staff are outstanding. So very thoughtful, making my relatives stay comfortable and enjoyable.

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Review from L B (Daughter-in-law of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father-in-law joined Palmersdene he is a lot happier plus my husband feels so happy that he is getting 24hr care he requires.
I can't praise Palmersdene staff enough, so kind and considerate.

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Review from S C (Daughter of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Palmersdene care home is warm and welcoming from all the staff. They are caring and professional at there duties. We the visitors are always welcomed with smiles and nothing is too much for them. Mam is settling in and getting to know her surroundings. This is now mams forever home and seems happy to
be here.

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Review from D M (Son of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and welcoming when you arrive at the home. My parents are having the best care we could wish for, and they have settled in and are happy.

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Review from J M (Daughter-in-law of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place and very friendly staff.
My in-laws are getting the best care you could ask for.

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Review from J P (Son of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home/caring staff. Clean and well maintained. Good management staff.

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Review from Lynda M (Relative of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Palmersdene Care Home is a loving, caring, and friendly environment to place your relative in. You know they will be safe at all times.

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Review from L T (Niece of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cared for my Nana many years ago and treated her with the utmost care and dignity, now my Granda is here and things are no different, the staff are excellent and I am happy to see him so happy at this home.

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Review from J E (Friend of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found care home to be very caring. Good staff - Excellent.

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Review from Maureen L (Respite Resident) assisted by family/friend published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, covers all grounds.

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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Palmersdene is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Palmersdene is calculated as follows: ( (282 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 322 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Palmersdene is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Palmersdene directly for further details.


Awards / Recognitions (8)

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