Palmersdene

Grange Road West, Jarrow NE32 3JA
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9.9 73 Reviews
  • Palmersdene, Jarrow
Palmersdene is located in the Jarrow community in Tyne and Wear. The care home continues to welcome new residents for friendly and quality residential and dementia care for up to 40 residents in single en-suite rooms.

Residents benefit from a comfortably furnished residence that is situated in close proximity to local amenities while enjoying its own well-kept grounds.

At Palmersdene, residents are offered a flexible choice of freshly-prepared and locally-sourced food in order to account for all dietary and medical requirements.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by Palmersdene

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Maureen Kane (Manager)
  • Admission Criteria
    • Please contact Palmersdene directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Last Refurbishment: 2005

Funding & Fees Guide for Palmersdene

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £998
    • Self-Funded Residential Dementia Care from £998
    • RESPITE Self-Funded Residential Care from £998
    • RESPITE Self-Funded Residential Dementia Care from £998

  • Our colleagues at Palmersdene will be happy to answer any questions you have regarding our fees and what is included in these.
  • (these prices are only a guideline, please contact Palmersdene to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Palmersdene.


  • Parking

  • Onsite parking is available, including disabled spaces.


Palmersdene Reviews (73)

Total of 73, showing 61-73
9.9

Palmersdene has a Review Score of 9.9 (9.870) out of 10, based on 27 reviews in the last 2 years. Over all time Palmersdene has 73 reviews.

Overall Experience

  • 65
  • 8
  • 0
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  • 0

Date Published

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Review from Eve M (Friend of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly atmosphere. Lovely food. The cleanliness is excellent. Very supportive and helpful staff. Security excellent, the door being assisted by staff. The rooms and bathrooms are very nice and very clean.

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Review from Dave W (Brother of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy that my sister is a resident here. Staff are very caring and considerate. Residents are treated carefully with their dignity being a prime consideration.

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Review from David A (Son of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such approachable, friendly but always professional staff.

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Review from Kevin C (Nephew of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are extremely happy with the care given to my uncle. The staff are professional in their duties but also show a great deal of empathy, friendship and understanding towards my uncle. The staff's manner and attitude are a credit to them and to Palmersdene.

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Review from Joseph A (Brother of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my sister on a weekly basis. I find that all of the staff at each visit which lasts about an hour caring and very hard working. Every resident is treated with the same dignity and care possible.
Every duty that the staff do is the same for all the residents. I chode Palmersdene from a number
of residential homes I am very pleased that I chose the right place.

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Review from R H (Son of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you come to the care home the management and staff are very friendly, helpful and make you welcome. The standards of their care are excellent for my mum. As a family we are over the moon that we picked Palmersdene care home in Jarrow for the care my mum is having and we would recommend it to everyone.

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Review from Moya (Daughter of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having my mam live at Palmersdene for the last few years, she is been well cared for by all of the staff. Every time I visit the staff are very welcoming and helpful.

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Review from Beryl O (Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy being here. It's like a happy family. The carers are all very nice and pleasant. My bedroom is very nice aswell. The meals are very good.

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Review from Bruce W (Husband of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Palmersdene is a kind, friendly care home where my wife is a resident. I have great respect for the staff who look after the residents with an altruistic nature and would have no hesitation in recommending them.

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Review from S G (Son of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well taken care of carefully and with dignity. My only reservation is a lack of activities rather than just sitting in a chair all day.
Otherwise, very satisfied with care and carers.

Reply from Maureen Kane, Home Manager at Palmersdene

Thank you for your feedback. Historically most of our activities have taken place in the afternoon, to allow more residents to be involved after their morning routine. However, we have also increased staff in the last week so more activities can take place during a morning as well as an afternoon. I will be happy to discuss our activities calendar with you during your next visit.


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Review from G K (Resident) assisted by family/friend published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Standard is very good and staff very helpful. Good at getting medical help when needed. Care home is nice and warm and comfortable, with nicely set tables for dinner. Could do with extra carers.

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Review from M S (Son of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a settling in period of adjustment, Mam seems settled now. We as a family are satisfied with all the aspects of the care package and accommodation.


Each visit by us, the staff are very pleasant, discreet and friendly.


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Review from Jeffrey C (Son of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring, always available to talk to.

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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Palmersdene is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Palmersdene is calculated as follows: ( (282 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 322 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Palmersdene is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Palmersdene directly for further details.


Awards / Recognitions (8)

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