Westoe Grange Care Home

4 Horsley Hill Road, South Shields NE33 3DY
Submit a Review
9.7 17 Reviews
  • Westoe Grange Care Home, South Shields
Westoe Grange Care Home is located in the heart of the historic Westoe Village in South Shields, offering a quiet refuge for its Residents. This facility provides exceptionally high-quality care within a cosy and energising home that enjoys a long-standing reputation within the local community.

Residents at Westoe Grange can enjoy a wide range of activities focused on helping them keep their minds engaged, socialise, and stay active. The home is conveniently located near shops, public transport hubs and the seafront, providing ample opportunities for Residents to enjoy days out with Friends and Family.

Westoe Grange staff are committed to providing compassionate care with dignity, staff are extensively trained to prioritise individualised care and support plans tailored to each Resident's preferences and requirements, ensuring their well-being and comfort.

At Westoe Grange, Residents are at the heart of everything they do, and they strive to be a community where every individual is welcomed, valued, and respected.

Show Westoe Grange Care Home on the Map

Care Provided by Westoe Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Carole Blackett (Registered Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1996
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Westoe Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,010
    • Self-Funded Residential Dementia Care from £1,090
    • RESPITE Self-Funded Residential Care from £1,010
    • RESPITE Self-Funded Residential Dementia Care from £1,090

  • Westoe Grange fees include:
    -   Care coverage 24 hour 7 days per week, tailored to the needs of the Resident.
    -   Furnished accommodation, bedding and towels.
    -   All meals and drinks.
    -   In-house laundry service.
    -   All activities organised to promote physical and mental wellbeing amongst Residents.
    -   Transportation to trips and days out activities.
    Additionally, Residents can request the following external services for an extra charge:
    -   Chiropody
    -   Hair Dressing
    -   Vision and/or hearing visits
    -   Dedicated dentist
    -   Newspaper delivery
    -   Landline telephone
    -   Subscription-based media/TV services
    -   Entry fees and sundries for trips and days out activities
    Please note that fees published are indicative only. Prices vary based on room sizes. Final fees to be charged are based on an assessment of the needs and preferences of every Prospective Resident at Westoe Grange.
  • (these prices are only a guideline, please contact Westoe Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Limited visitor parking is available to the rear of the home.


Westoe Grange Care Home Reviews (17)

9.7

Westoe Grange Care Home has a Review Score of 9.7 (9.669) out of 10, based on 9 reviews in the last 2 years. Over all time Westoe Grange Care Home has 17 reviews.

Overall Experience

  • 16
  • 1
  • 0
  • 0
  • 0

Date Published

17
2
4
9
8

Review from Michelle R (Daughter of Resident) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent a year at Westoe Grange Care Home. During this time, we found the staff genuinely cared for my mum and were respectful and kind at all times. The staff were professional and the levels of communication and information sharing/involvement of the family in all decisions was exemplary and
timely. Whenever my mum needed additional medical assessment, a nurse or doctor was called immediately and advice acted on. The staff formed a good relationship with Mum and learned about her and her personality traits and would often have a laugh with her. We found the manager was extremely knowledgeable and her attitude experience and skill was reassuring for the family. I would not hesitate to put a family member in this care home again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dionne D (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited ten residential care homes before Westoe Grange I was greatly relieved when I was greeted with the warm and caring homely feel that I knew my mam would like. The staff are warm and welcoming and have a genuine passion for the residents they care for. It has been the hardest decision to
move Mam away from the family home but the reception and professionalism encountered has made this process less painful. The staff are very aware that I expect to be fully informed of Mam's care at all times and we have quickly developed a very open and honest two-way relationship. Highly recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary C (Son-in-law of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be happier with the care provided. Staff are friendly, and professional and could not do anymore for their residents. Would not hesitate to recommend this home to other friends and family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D R (Daughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the wonderful care of Westoe Grange Care Home for the last few years. Her needs, at times, have been complex and sometimes challenging. The staff have managed her care in an exemplary manner being conscientious, compassionate and professional at all times - as well as keeping me
updated with any issues. This has been a huge comfort to me and my family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D F (Daughter of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very grateful to the manager for taking in my mother at very short notice, initially for respite care. The team acted immediately assessing her needs so she could be transferred directly from hospital. Staff were friendly and caring, mainly from the local area and the home kept us in regular
contact, letting us know if there were any issues. My mother's end-of-life care was given with compassion and sensitivity and we appreciated all that the staff at the home did for us.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you for sharing your experience at Westoe Grange. We understand that seeking care at short notice can be challenging, and we are glad to have been able to support your Mother's transition out of hospital. It is heartening to hear that you found our staff to be friendly and caring, and that you appreciated the regular communication from us. We're grateful for your kind words regarding the end-of-life care provided to your Mother. Compassion and sensitivity are at the core of what we do, and we're honored to have been able to support both your mother and your family during this time. We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Westoe Grange!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Friend of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A dear friend that I have Lasting Power of Attorney for, is in Westoe Grange. From the time she was admitted until now, I have not been able to fault them, they contact me the minute anything happens and the staff are always so pleasant. If I had to go into a home I would choose Westoe Grange.

Reply from Michelle Lovelace, Head Of Operations at Westoe Grange Care Home

We are very pleased to receive your feedback and to hear that you are happy with the service we provide. Thank you for taking the time to complete this review; it is much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon W (Wife of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in for respite for 3 weeks. I was really upset about putting him in and the staff were so understanding and comforting to me and my husband. I cannot fault the standard of care and all of my husband's needs have been met and nothing is a both to them. I have asked my husband if he
would be happy to come here again and he said he would. He has made some lovely bonds with the carer's and we would love to keep in touch with them. I thoroughly recommend Westoe Grange. 1st class care.

Reply from Michelle Lovelace, Head Of Operations at Westoe Grange Care Home

We are very pleased to receive your feedback and to hear that you are happy with the service we provide. Thank you for taking the time to complete this review; it is much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel T (Son of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away on 30 June 2023 at the age of 95, she had been a resident at Westoe for around 4 years. When she initially arrived she was in a very poor state of health with numerous issues ranging from heart to other organ infections. To say Westoe saved her life is an understatement! Despite
the diagnosis of Dementia, within a few months, Mum’s outlook was transformed and she quickly became a firm favourite with the staff. It was an absolute pleasure to visit and see the hard work, dedication and most amazingly the love all staff members put into their individual roles and responsibilities. My family will never forget them and it has given us so much pleasure to continue supporting the wonderful work they do. Thank you to the manager and the team. If ever there was an award for dedication to care work, the manager's team would get my vote every time. God bless you all and thank you.

Reply from Michelle Lovelace, Head Of Operations at Westoe Grange Care Home

We are very pleased to receive your feedback and to hear that you are happy with the service we provide. Thank you for taking the time to complete this review; it is much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dennis W (Son of Resident) published on 4 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a long hospital stay and no longer able to be independent my mother went into Westoe Grange Care Home. She settled into Westoe Grange in no time. The friendly caring staff are excellent, nothing is a bother and treat her with kindness and love and make her laugh. She is in a safe and secure environment
and is a much happier person, it’s the happiest we have seen her in a very long time. It’s such a comfort and gives peace of mind to family knowing she is in safe hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judy T (Niece of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has recently become a resident at the home. From the onset, all the staff have been very friendly and helpful both over the phone and in person, nothing seems like too much trouble. I live a 3-hour drive away and on a recent visit my aunt was so happy at the home, I've not seen her as happy
for many years, the staff clearly enjoyed her company and showed great care and compassion.
I have every confidence that all her needs will be met and she will be cared for with dignity and love, which will give me great peace of mind, as I am unable to visit as often as I would like due to living so far away.
I would recommend this care home to anyone who might need either long or short-term care or even respite care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D L (Daughter-in-law of Resident) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In these challenging times, it is hard for all concerned. It is frustrating not being able to visit. I fully understand, and, support the reasons for these short term shutdowns. The safety of all residents and staff is paramount. I thank you all for the care given to my mother, I know you have her best
interests at heart.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Celia H (Daughter-in-law of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been of an extremely high standard. Friendly staff who are always willing to help and advise. Residents are well turned out and there is a superb timetable of activities to suit all. Would highly recommend this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Henry K (Great-Nephew of Resident) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt is being cared for at Westoe Grange.
It is a great relief to us both that she is being well looked after, with such professional staff.
We are always kept well informed and communication has been great.
We didn’t think she would settle in so well and is even joining in with some of
the activities.
My aunt seems very happy and has got her smile back.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila M (Daughter of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for at Westoe Grange for six months. Staff have always appeared both kind and professional, even in sometimes very challenging circumstances. Their communication with me has been excellent, I feel I have been kept in the loop regarding Mam’s care at every step. I feel confident
that she is safe and well looked after, which is a huge relief to me. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stewart K (Son of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great support for my father's needs given and supported by all the staff of the home. Excellent communication to keep us informed of issues at the home and the specific needs of my dad. I cannot praise the staff enough for all their hard work day in and day out supporting and caring for our dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vicky B (Daughter of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past three years my father has been cared for at Westoe Grange, he suffered from dementia and has required full-time assistance to help him with everyday needs and welfare.
The care and consideration shown to him by the staff allowed him to be safe and comfortable. During Covid, they balanced
the needs of the residents' health with that of family wanting access, we felt informed and were facilitated with phone and video calls, and as soon as possible letting us in to visit safely.
In December my dad became ill and was hospitalised. It became apparent he was requiring palliative care, I contacted Westoe Grange and asked if they would assist, the answer was "of course, this is his home". The pressure was off from that moment, all of the arrangements were made and he returned to where he felt comfortable surrounded by people who cared for him, I have not got enough words to thank everyone there for the time they gave me and the peace and dignity they gave my dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Granddaughter of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my gran is well supported within Westoe Grange. The staff are always friendly and knowledgeable about my gran's care needs and always keep me updated. I would like to thank the staff for their care and compassion.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.669)

Overview of Review Score

The Review Score of 9.7 (9.669) out of 10 for Westoe Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Westoe Grange Care Home is calculated as follows: ( (83 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 104 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Westoe Grange Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 18 Mar 2025

For up to date information on bed vacancies, please contact us.


Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

No image found

Carole Blackett

Job Title: Registered Home Manager

Joined: 1997

Carole has worked in the care sector for over 30 years, joining Westoe Grange in 1997.


She became its Registered Manager in 2006 when she completed her level 5 Diploma in leadership (Health & Social Care)and registered with CQC.


Kirsty

Kirsty Cunningham

Job Title: Assitant Manager

Joined: 2019

Kirsty has over 20 years of experience in the private sector and has had several care roles before joining Ascot Care in 2019 and becoming Assistant Manager at Westoe Grange in 2021.


She is currently near completion of her level 5 Diploma in Leadership (Health & Social Care).


Frequently Asked Questions about Westoe Grange Care Home

What types of Care is Westoe Grange Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westoe Grange Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Westoe Grange Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Westoe Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westoe Grange Care Home to the centre of South Shields?

0.3 mile(s) as the crow flies, distance by road may be significantly further.