Ashton Grange Care Home

St Luke's Road, Pallion, Sunderland SR4 6QU
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9.6 66 Reviews
  • Ashton Grange Care Home, Sunderland
Ashton Grange care home, located on the outskirts of Sunderland, provides bespoke and person-centred residential and residential dementia care.

Each member of the professional care team is there to help you or your loved one settle into life at the home and live life the way you choose. With a wealth of knowledge and experience in the care sector, the friendly Home Manager leads the team at Ashton Grange to deliver the kindest possible care to residents, supporting them to lead their best possible life.

The professional care team at Ashton Grange takes the time to learn about each person’s individual hobbies and interests, supporting residents to lead an active and fulfilling life. In addition to the range of activities available, taking an active role in the Sunderland community is highly encouraged, ensuring residents continue to feel a part of the wider community.

Boasting modern yet homely features, Ashton Grange is a real home-from-home. As well as being equipped to offer the highest quality care, bedrooms are cosy spaces where residents can enjoy their privacy. Living and dining areas offer the perfect space to socialise with residents or spend time with loved ones and the beautiful views of the local church make the garden at Ashton Grange a pleasure to spend time in. Residents may enjoy actively tending to the garden, or can sit back and socialise.

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Care Provided by Ashton Grange Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lesley Dawson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ashton Grange Care Home Reviews (66)

Total of 66, showing 1-20
9.6

Ashton Grange Care Home has a Review Score of 9.6 (9.638) out of 10, based on 11 reviews in the last 2 years. Over all time Ashton Grange Care Home has 66 reviews.

Overall Experience

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Review from Helen C (Relative of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot recommend Ashton Grange highly enough! From the moment we walked through the doors, it had a very warm, welcoming feel about it - a home from home. The staff are incredibly compassionate and attentive and go above and beyond to ensure every individual is comfortable and happy. The facilities
are spotless and very well-maintained. A lot of thought goes into all aspects of the care and service they provide. Knowing our loved one is in such capable and caring hands brings us great peace of mind. Having been transferred from another facility (a different company) following an extremely negative experience, we were blown away by Aston Grange - a shining example of how care homes should be!

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Review from Lynne W (Daughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring, approachable, informative, understanding, pleasant, responsive to queries, if they do not know the answer to a query they go out of their way to find the answer. Overall extremely caring and knowledgeable, and very supportive. 'Thank you' is such a simple thing to say, but 'thank
you, thank you' to all the staff at Ashton Grange.

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Review from Jack W (Grandson of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with, wonderful staff and management. It is very clean, all the residents are happy and the staff goes out of their way to help. The staff are very knowledgeable, food is excellent. My grandmother speaks so highly of the staff and the care she receives and always has a smile on her
face.

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Review from D D (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always refer to the staff at Ashton Grange as "angels in disguise." They all do an amazing job in the most challenging of circumstances. Nothing is too much bother for them.
My mother is still with us due to the exceptional care she receives. They also take an interest in me and are always welcoming,
despite their busy workload.

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Review from J G (Son of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found my mam's experience to be excellent, cannot fault anything, her room and facilities are lovely. The staff have been great with both my mam and all the family, great care and friendly. Plenty of activities to keep all the residents entertained which is lovely, helped my mam settle in. We have
been very lucky to find a lovely care home.

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Review from M B (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank this care home enough, they have cared for my mum so well, cleanliness is excellent meals good, joins in with activities. Staff are caring and respectful. A huge thank you.

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Review from T B (Nephew of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a visit to see my aunty and found the home was clean and tidy, and my aunt was well looked after.
I found the staff were very professional in their jobs. I always look forward to visiting this home as it is very down-to-earth, clean and tidy and very homely.

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Review from A L (Son of Resident) published on 2 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Today on the 23/12/23 I recently spoke to a senior carer where my father currently resides regarding a fall he had on the 9/12/23 and is currently waiting for an x-ray. Can I start by saying no one informed me of the fall or how bad it was, I only found out when I recently visited him and saw bruising
on his hand and arms. So I rang today for a progress report to see if he had the x-ray. Unfortunately he is still waiting and I was rudely told, and I quote 'its not our job we are just carers'. My father has been in since March 2023 and he's fallen twice, some of the senior staff and management lack professionalism and aptitude. I'm currently in the process to have my father removed to somewhere better. Given what I now know, I personally would avoid this care home like the plague.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ashton Grange Care Home

Thank you for taking the time to complete a care home review regarding Ashton Grange. We really appreciate your feedback, and we will share with the team. You stated you have some concerns regarding bruising to your father’s arm and hand, and the knowledge base of some of our team. Due to Data Protection, I am unable to reply via Carehome.co.uk. Please do not hesitate to discuss this further with the Home Manager directly, who be able to discuss our comprehensive training programme. HC-One also has a complaints process which is accessible from the Home Manager or HC-One’s website.


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Review from James G (Son of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashton Grange Care Home is an excellent care home, it is very clean, the staff are very friendly and helpful. My dad gets looked after, the staff check on him all the time.
10/10. Thanks.

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Review from Sandra K (Niece of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an amazing home the best I have been in. My aunt is extremely well cared for and loves it here. The staff are wonderful and caring and as for the smell much better than most private homes I've been in. The food is fantastic and the home and rooms are just spotless. It's a pleasure to have my
aunt in here wouldn't put her anywhere else. Well done on all your good work.

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Review from A W (Grandson of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited the home in March to see a relative who is receiving care. The care home has very high standards and the staff were very friendly and professional. Home cleanliness is excellent and residents are well looked after. Would recommend it to anyone looking for a suitable care home.

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Review from C O (Niece of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident in Ashton Grange for over two years. The care she receives is amazing, the staff are wonderful, kind, and friendly. The home is spotless and would like to thank them for keeping everyone safe.

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Review from Linda H (Daughter of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant home. Don't know what we would do without them. Fantastic.

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Review from Alan D (Son of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my mother has in this care home is fantastic. The staff are very caring. The home is also spotless and they keep you informed of all the changes in visiting etc. We are really happy she is being well looked after and it takes a lot off our minds to know she is being well looked
after. Thank you.

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Review from Sheila T (Daughter of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank the staff enough for the care provided to our Mam in her final years. The support they gave our family was excellent, we never had any concerns about her welfare here, the staff were caring and attentive to her needs, our gratitude to them all.

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Review from Kevin L (Friend of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff. My friend is so happy, she said the meals are excellent and loves her room. Staff go above and beyond. My friend always seems happy and the staff look after her very well, the staff have ensured that they have taken care of residents during coronavirus and always go that extra mile.

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Review from Katie H (Daughter of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Ashton Grange for just over two and a half years and in that time her health has improved significantly. The staff have to be praised for the excellent care they give her and especially during the recent challenges of the pandemic, where they have taken every precaution to keep everyone
safe and well. I never have to worry about Mum as I know that if anything was a concern, that staff would let us know immediately. The staff are all so helpful and go the extra mile.

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Review from T S (Son of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all staff members of Ashton Grange for all of the care that they provided over the years for my mother. The ongoing care and support made my mother's final years happy and comfortable and she passed away at Ashton Grange in a place she called home.
Staff were fantastic and fully
supportive at this difficult time. Thank you.

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Review from S A (Nephew of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my aunt I always find the staff very caring and kind. The home always has a nice atmosphere and is always very clean. I am always offered a drink and snack. My aunt always says she is happy and settled and that gives our family peace of mind. All the staff do an amazing job and should
be very proud of themselves.

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Review from Joan C (Daughter of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all care towards my mam. Very homely and staff go out of their way to see to her. I have found the care is first class also food.

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Current Review Score: 9.6 (9.638)

Overview of Review Score

The Review Score of 9.6 (9.638) out of 10 for Ashton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.638 for Ashton Grange Care Home is calculated as follows: ( (116 Excellents x 5) + (3 Goods x 4) + (11 Very Poors x 1) ) ÷ 130 Ratings = 4.638

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashton Grange Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Lesley

Lesley Dawson

Job Title: Home Manager

Joined: 2013

What does kindness mean to you?


“For me, kind care means ensuring that every resident is treated as an individual and striving to provide the best possible outcomes for an excellent quality of life.”


Lesley has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Having worked at Ashton Grange for a number of years, Lesley closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Ashton Grange.


When asked what she enjoys most about her role, Lesley remarked: “I get a huge sense of satisfaction from giving residents the best quality of life possible and seeing them smile every day.”


Outside of work, Lesley enjoys travelling abroad, playing bingo and socialising with friends and family.

If you would like to find out more information about Ashton Grange, Lesley has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


Frequently Asked Questions about Ashton Grange Care Home

What types of Care is Ashton Grange Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashton Grange Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Ashton Grange Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Ashton Grange Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashton Grange Care Home to the centre of Sunderland?

1.4 mile(s) as the crow flies, distance by road may be significantly further.