Ashton Grange Care Home

St Luke's Road, Pallion, Sunderland SR4 6QU
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9.6 66 Reviews
  • Ashton Grange Care Home, Sunderland
Ashton Grange care home, located on the outskirts of Sunderland, provides bespoke and person-centred residential and residential dementia care.

Each member of the professional care team is there to help you or your loved one settle into life at the home and live life the way you choose. With a wealth of knowledge and experience in the care sector, the friendly Home Manager leads the team at Ashton Grange to deliver the kindest possible care to residents, supporting them to lead their best possible life.

The professional care team at Ashton Grange takes the time to learn about each person’s individual hobbies and interests, supporting residents to lead an active and fulfilling life. In addition to the range of activities available, taking an active role in the Sunderland community is highly encouraged, ensuring residents continue to feel a part of the wider community.

Boasting modern yet homely features, Ashton Grange is a real home-from-home. As well as being equipped to offer the highest quality care, bedrooms are cosy spaces where residents can enjoy their privacy. Living and dining areas offer the perfect space to socialise with residents or spend time with loved ones and the beautiful views of the local church make the garden at Ashton Grange a pleasure to spend time in. Residents may enjoy actively tending to the garden, or can sit back and socialise.

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Care Provided by Ashton Grange Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lesley Dawson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ashton Grange Care Home Reviews (66)

Total of 66, showing 21-40
9.6

Ashton Grange Care Home has a Review Score of 9.6 (9.638) out of 10, based on 11 reviews in the last 2 years. Over all time Ashton Grange Care Home has 66 reviews.

Overall Experience

  • 61
  • 4
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  • 1

Date Published

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55

Review from M W (Friend of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been to most care homes in Sunderland and this is one of the best. The place is excellent. The staff are second to none. I come here on a weekly basis.

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Review from Donna M (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are good company, I class as my friends, very helpful and kind. Bedroom A****, pleasant and pleased with. Residents all sociable and friendly, we are there for each other and help each other. Overall excellent.

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Review from Robert B (Son of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Dad came into the home he has transformed (for the better). He is well looked after, well fed and is far better off in this environment. Not only is he being well cared for but we, as a family, have peace of mind.

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Review from Ethel D (Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here. All the staff are very good. We get very nice food. Staff are excellent.

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Review from S C (Daughter of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to the residents of the home is of a very high standard. The staff are welcoming, very friendly and always available to help with whatever is asked of them. They are very professional in their approach and treat the resident with respect. They are extremely kind, compassionate and caring.
An excellent team to be proud of. I would advise anyone to place a loved one in their care if needed.

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Review from Doreen T (Daughter of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my mum's care. All staff are perfect. Mam loves all the carers and I know 100% they love her. She settled in no bother. Thank you.

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Review from Julie F (Daughter of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my mam has settled in her new home. Staff, etc. are really nice and pleasant. Nothing is a problem to them.

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Review from B S (Daughter of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for dad is excellent, the staff are very attentive and always check dad is alright. Dad's room is kept clean and tidy and the corridors are always being cleaned and hoovered. The food is to a high standard with regular snacks in between meals. Overall, I am very pleased we chose Ashton
Grange Care Home for dad to live.

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Review from Lilian V (Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good home. A very good place to live. Very good to live.

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Review from Donna M (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't be happier as a family with the love, care and support given to our mam within the home. All the staff from management down to cleaners are so lovely to my mam and us. Ashton Grange is a fantastic home.

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Review from Suzanne R (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to express my utmost appreciation to all at Ashton Grange for the care, kindness, attention and patience you have shown my dad. The support I have been given has totally overwhelmed me and I will be forever grateful. The home is outstandingly clean and comfortable and if my dad were able he would
say a huge big "THANK YOU".

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Review from Brian R (Husband of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife resided in Ashton Grange from September 2016 - January 2018. She settled in straight away. The staff made her feel at home as soon as she went through the door. Her needs were met and the kindness and attention from all the staff was "Top Draw" although she was immobile she was never just left
in her room. They made sure my wife had the company of the other residents. As a family, we also gained another family "The entire staff" it was sad that my wife required nursing care and had to leave. HC-One should be proud to have such a crew at Ashton Place.

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Review from Maureen L (Daughter-in-law of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been in this home for over 4 years and during this time, he has been well cared for by all the staff who are very friendly, not only to him but to all visitors to the home. My father-in-law enjoyed all his meals which I must say were well presented.

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Review from K S (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family has been very happy with the care my father received during his stay. At all times, staff were available to reassure us, nothing was too much trouble. The food and accommodation we couldn't fault, it was altogether a very positive experience under very sad circumstances (dementia).
Thank
you all so much.

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Review from Paul (Son of Resident) published on 12 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was a resident of Ashton Grange for just over three years until his passing last week (6th December 2017).


During his time in care, suffering from dementia, he received excellent care from the lovely staff at the home, giving us that much-needed reassurance that is so crucial when leaving

a loved ones care in another's hands.


Speaking for the family, we have no reservations whatsoever recommending Ashton Grange to those looking for a loving, caring environment for a loved one. From the beginning of my Dads care to the end, staff were always present, willing and more than able to meet his needs.


Thank you so much.


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Review from Arthur A (Friend of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Ashton Grange to see my friend who has recently moved into the home and what a wonderful welcome. The staff were smiling and very welcoming, the home was extremely clean, my friend seemed so happy as if he had lived there for years.


Staff and manager a credit to the care sector.


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Review from Sandra G (Daughter of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam came into Ashton Grange from hospital and has settled extremely well. The staff are excellent, nothing is a bother to them. They have a fantastic attitude and care for all residents, family and friends. I would recommend this care home to anyone who needs it. The home caters for all the needs of
the residents and the staff are trained to a very high standard. Cannot fault this home.

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Review from Lilian S (Wife of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband lived at Ashton Grange Care Home for two years. I can't fault the staff or home, all was excellent. He was cared for to such a high standard, treated with the greatest respect and dignity. The staff are such a credit to this home.

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Review from Susan S (Friend of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the care home open day, the home was buzzing with life. Residents were happy and well cared for. Visitors were included and the home was warm, friendly and clean. Exceptional day, the food was excellent and overall excellence to all.

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Review from D W (Daughter of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and myself are very happy with the care our mam is receiving. She is happy and has settled in well. Staff are all excellent and nothing is a problem to them.

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Current Review Score: 9.6 (9.638)

Overview of Review Score

The Review Score of 9.6 (9.638) out of 10 for Ashton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.638 for Ashton Grange Care Home is calculated as follows: ( (116 Excellents x 5) + (3 Goods x 4) + (11 Very Poors x 1) ) ÷ 130 Ratings = 4.638

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashton Grange Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Lesley

Lesley Dawson

Job Title: Home Manager

Joined: 2013

What does kindness mean to you?


“For me, kind care means ensuring that every resident is treated as an individual and striving to provide the best possible outcomes for an excellent quality of life.”


Lesley has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Having worked at Ashton Grange for a number of years, Lesley closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Ashton Grange.


When asked what she enjoys most about her role, Lesley remarked: “I get a huge sense of satisfaction from giving residents the best quality of life possible and seeing them smile every day.”


Outside of work, Lesley enjoys travelling abroad, playing bingo and socialising with friends and family.

If you would like to find out more information about Ashton Grange, Lesley has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.