Ashton Grange Care Home

St Luke's Road, Pallion, Sunderland SR4 6QU
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9.6 66 Reviews
  • Ashton Grange Care Home, Sunderland
Ashton Grange care home, located on the outskirts of Sunderland, provides bespoke and person-centred residential and residential dementia care.

Each member of the professional care team is there to help you or your loved one settle into life at the home and live life the way you choose. With a wealth of knowledge and experience in the care sector, the friendly Home Manager leads the team at Ashton Grange to deliver the kindest possible care to residents, supporting them to lead their best possible life.

The professional care team at Ashton Grange takes the time to learn about each person’s individual hobbies and interests, supporting residents to lead an active and fulfilling life. In addition to the range of activities available, taking an active role in the Sunderland community is highly encouraged, ensuring residents continue to feel a part of the wider community.

Boasting modern yet homely features, Ashton Grange is a real home-from-home. As well as being equipped to offer the highest quality care, bedrooms are cosy spaces where residents can enjoy their privacy. Living and dining areas offer the perfect space to socialise with residents or spend time with loved ones and the beautiful views of the local church make the garden at Ashton Grange a pleasure to spend time in. Residents may enjoy actively tending to the garden, or can sit back and socialise.

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Care Provided by Ashton Grange Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lesley Dawson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ashton Grange Care Home Reviews (66)

Total of 66, showing 41-60
9.6

Ashton Grange Care Home has a Review Score of 9.6 (9.638) out of 10, based on 11 reviews in the last 2 years. Over all time Ashton Grange Care Home has 66 reviews.

Overall Experience

  • 61
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  • 1

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Review from Brenda R (Daughter of Resident) published on 24 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Australia so only had a short time to arrange my mother's care. I viewed several homes but knew immediately on entering that this would be my choice.
My mother was not happy to come into care but with the obvious care and encouragement from staff she now seems very happy and settled.


The

atmosphere in the home is refreshingly lighthearted and I feel very settled leaving my mother in their care.

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Review from Janet K (Niece of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think everyone who has to find a home for their loved one was worried in case it was not suitable.
From day one we had no worries, it is first class, clean and the staff really do care.
My aunt was very happy, well cared for and loved and in her words 'Thank God you found this place'
I would highly
recommend this care home.

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Review from Donna R (Daughter of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently arrived at Ashton Grange from the Isle of Wight. I never thought he would actually get here, as we were experiencing so many problems getting my dad back home to Sunderland.
The staff at Ashton Grange made it possible for my dad to be back home as they travelled a long way to
collect him.
Dad has settled in very well and the care he receives is amazing. The care home is a lovely friendly place and dad is very happy. The staff are wonderful and dad gets along with all of them. Amazing place and amazing staff.

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Review from S L (Wife of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with Aston Grange. Very clean, good food and find the staff very good and it is from the local area.

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Review from H M (Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review went very well, everything has not changed. Doing some help in the home by doing meals and giving them to residents. I also clean floor and kitchen and tidy lounge and empty the things like kitchen attire and place mats and set it back ready for the evening meal. We have just had home refurbishment
and decorated. It is beautiful everywhere, spotless and clean.

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Review from Elizabeth R (Friend of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted with the care and attention of the staff towards residents and visitors alike. The home is clean and well maintained. It is a credit to all involved keeping it to such a high standard. It is providing such a wonderful service to those who at their particular time of life and for
whatever reason need it most.

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Review from Pauline B (Relative of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was very happy at Ashton Grange Care Home. The staff were very friendly and helpful. My brother has special needs and is sometimes hard work, but the staff supported and befriended him. He was always saying how much he liked to visit our relative and felt included in different events five
star recommendation from us.

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Review from Joseph H (Husband of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent when your loved one needs looking after. The staff are lovely and supported me and my wife when we needed it. I would recommend this home to anyone. I would like to come and live here myself.

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Review from Sylvia U (Wife of Resident) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the home to very welcoming and my husband has been very settled since he came. The staff are very friendly and helpful and will answer any queries I may have. The food is good with a variety of choices. The security is excellent, the stairs are gated and the doors locked so the residents
are safe and cannot go out attended.
I feel satisfied that my husband is being well cared for.

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Review from Trish S (Daughter-in-law of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

the home is very welcoming. The staff are brilliant. You can visit anytime. It's lovely to know your family member or friend is safe and well looked after in the home.

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Review from Ann R (Daughter of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Ashton Grange for a year and the care she receives is excellent. Staff are respectful and very dignified. All staff are approachable and ensure that my mum is well cared for. Couldn't ask for anything better.

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Review from Keeley D (Daughter of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with this care home. All the staff are really nice and my Mum is looked after well. I have no issues and would highly recommend this care home. It has a pleasant environment and very welcoming.

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Review from Joyce D (Niece of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have visited many times and on each occasion, we have been made to feel welcome, comfortable and served refreshments. We believe our aunty was treated with the greatest of respect and care and her life was enhanced accordingly. We have the greatest of respect for the staff who showed us compassion
not only to our aunt but all the residents. Thank you very much.

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Review from M R (Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend lived in Ashton Grange for four years, during this time she was well looked after and very happy. I have experienced some lovely people here, she was thoroughly looked after by very competent staff! Thank you.

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Review from Diane M (Daughter of Resident) published on 19 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been a resident at Ashton Grange for the last few years. Sadly he passed away last weekend. I am comforted by the fact my Father had been cared for to the highest standard possible by kind and affectionate staff. I would like to Thank every member of staff at Ashton Grange Home for the
care you provided for Dad over the passed few Years. Trust me you really did make a difference to his life.

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Review from Margaret K (Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived in the home for six months, it is lovely and homely, food is good and staff can't do enough for me. I am very happy, my visitors come when they want which I like.

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Review from Ethel R (Wife of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well looked after by all the staff. Love the home. Its great and welcoming. Has no concerns at all. Clean home and would recommend home to anyone.

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Review from Brian C (Son of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father currently lives at Ashton Grange and the staff go the extra lengths to ensure his quality of life is at the heart of everything they do, manager and staff are so kind, caring and friendly.

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Review from Margaret M (Daughter of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came into care about eight months ago he has been well looked after, the staff is very helpful and happy and we can go to them whenever. They are always there for us as well as my dad.

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Review from Carol H (Daughter of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mam has been here, she is very happy and settled. The staff are all excellent with my mam, also with the family. Ashton Grange is clean, welcoming, the staff will do anything to help myself and my family. I would highly recommend this care home.

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Current Review Score: 9.6 (9.638)

Overview of Review Score

The Review Score of 9.6 (9.638) out of 10 for Ashton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.638 for Ashton Grange Care Home is calculated as follows: ( (116 Excellents x 5) + (3 Goods x 4) + (11 Very Poors x 1) ) ÷ 130 Ratings = 4.638

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashton Grange Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Lesley

Lesley Dawson

Job Title: Home Manager

Joined: 2013

What does kindness mean to you?


“For me, kind care means ensuring that every resident is treated as an individual and striving to provide the best possible outcomes for an excellent quality of life.”


Lesley has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Having worked at Ashton Grange for a number of years, Lesley closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Ashton Grange.


When asked what she enjoys most about her role, Lesley remarked: “I get a huge sense of satisfaction from giving residents the best quality of life possible and seeing them smile every day.”


Outside of work, Lesley enjoys travelling abroad, playing bingo and socialising with friends and family.

If you would like to find out more information about Ashton Grange, Lesley has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.