Ashbourne Lodge Care Home has a Review Score of 10 (9.992) out of 10, based on 11 reviews in the last 2 years. Over all time Ashbourne Lodge Care Home has 107 reviews.
Review from Nicola B (Daughter-in-law of Resident) published on 28 October 2019
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Overall Experience
5.0 out of 5
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Review from John L (Son of Resident) published on 25 October 2019
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Overall Experience
5.0 out of 5
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Review from M H (Resident) published on 10 September 2019
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Overall Experience
5.0 out of 5
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Review from Lynn B (Relative of Resident) published on 23 July 2019
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Overall Experience
5.0 out of 5
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Review from J S (Son of Resident) published on 3 July 2019
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Overall Experience
4.0 out of 5
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Review from Graeme B (Son of Resident) published on 3 July 2019
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5.0 out of 5
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Review from Andrea R (Daughter of Resident) published on 31 May 2019
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Overall Experience
5.0 out of 5
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Review from J G R (Son-in-law of Resident) published on 31 May 2019
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Overall Experience
5.0 out of 5
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Review from Lynne H (Daughter of Resident) published on 6 February 2019
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Overall Experience
5.0 out of 5
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Review from Elizabeth W (Niece of Resident) published on 23 January 2019
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Overall Experience
5.0 out of 5
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Review from John Verner R (Nephew of Resident) published on 23 January 2019
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Overall Experience
5.0 out of 5
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Review from Pauline P (Daughter of Resident) published on 21 January 2019
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Overall Experience
5.0 out of 5
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Review from Nick F (Son of Resident) published on 2 January 2019
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Overall Experience
5.0 out of 5
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Review from Louise M (Daughter of Resident) published on 3 December 2018
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Overall Experience
5.0 out of 5
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Review from Graham G (Son of Resident) published on 29 November 2018
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Overall Experience
5.0 out of 5
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Review from R S (Daughter of Resident) published on 29 November 2018
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Overall Experience
5.0 out of 5
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Review from J C (Son of Resident) published on 20 November 2018
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Overall Experience
5.0 out of 5
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Review from Florence D (Daughter of Resident) published on 7 November 2018
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Overall Experience
4.0 out of 5
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Review from Anne L (Daughter of Resident) published on 25 October 2018
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Overall Experience
5.0 out of 5
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Review from Margaret F (Daughter of Resident) published on 25 October 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 10 (9.992) out of 10 for Ashbourne Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.992 for Ashbourne Lodge Care Home is calculated as follows: ( (131 Excellents x 5) + (1 Goods x 4) ) ÷ 132 Ratings = 4.992
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ashbourne Lodge Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Jun 2023
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Job Title: Home Manager
Joined: 2017
What does ‘kindness’ mean to you?
“I believe that kind care means being honest, listening and acting on requests.”
Punam has gained over ten years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Punam joined Ashbourne Lodge as Home Manager because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Ashbourne Lodge.
When asked what she enjoys most about her role, Punam remarked: “I get enormous satisfaction from seeing our Residents well looked after.”
Away from work, Punam enjoys listening to music and socialising with her family and friends.
If you would like to find out more information about Ashbourne Lodge, Punam has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
