Ashbourne Lodge Care Home

The Cedars, Ashbrooke, Sunderland SR2 7TW
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Top 20 carehome certificate
10 107 Reviews
  • Ashbourne Lodge Care Home, Sunderland
At Ashbourne Lodge Care Home, is a welcoming and friendly setting situated in the lovely area of Ashbrooke. The welcoming patio in the landscaped garden sets the tone for this lovely home, which offers a selection of places to relax, dine, exercise, socialise and be creative with friends and family.

Offering personalised residential and residential dementia care, every member of the team at Ashbourne Lodge is on hand to support residents to lead a fulfilled life.

The dedicated and professional care team at Ashbourne Lodge get to know residents, allowing them to design a comprehensive and varied activity programme, supporting everyone to enjoy the things they love most, including getting out and about in the local community.

Meanwhile, the catering team at Ashbourne Lodge understand the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors. The popular dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends.

If you're looking for a homely setting where all your care needs will be covered, please reach out to the team. They'd love to show you around and answer any questions you have.

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Care Provided by Ashbourne Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Punam Randhawa (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ashbourne Lodge Care Home Reviews (107)

Total of 107, showing 61-80
10

Ashbourne Lodge Care Home has a Review Score of 10 (9.992) out of 10, based on 11 reviews in the last 2 years. Over all time Ashbourne Lodge Care Home has 107 reviews.

Overall Experience

  • 86
  • 18
  • 3
  • 0
  • 0

Date Published

107
2
5
11
96

Review from R D (Son of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think that overall, everything is ok. However, I have noticed when visiting mum at lunchtime, a vegetarian option never seems to be available.
The rooms are quite small and there are no chairs for visitors.

Reply from Clare Sheehan, Careline Advisor at Ashbourne Lodge Care Home

Thank you for taking the time to complete a review for the home. We have plenty of chairs available for visitors in the main lounge and dining rooms on each floor, we would be happy to take a chair in for relatives to use when visiting, please feel free to ask a member of staff on your arrival to the home. We add one chair to resident’s rooms to ensure that space is maximised, however, we are able to arrange for an additional chair to be added to the bedroom at the resident's request. We have a good choice of vegetarian options available for residents and we would be happy to discuss this with you and your mother and invite you to make an appointment with the home manager to look at the options available and to plan a better choice for her. Once again, thank you for taking the time to complete this review and please feel free to discuss any questions with the home manager.


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Review from Christine D (Daughter of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the staff very pleasant and friendly. They are very helpful when asked for help. The cleaning staff keep her room in excellent condition. Any problems and you first have to ask. The kitchen staff do a really good job. The food is varied and you have plenty to choose from. She gets really well
fed. Mam is quite happy here. I have no concerns, if I had any, I just go to management and it is sorted.

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Review from Jim B (Son of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is now into her third year at Ashbourne Lodge and staff have sensitively modified the nature and degree of care needed as her independence have increased. Care from all staff has been good with, in a smaller number of cases an outstanding level of commitment. Liaison and involvement of other agents
(district nurses, GP etc) has been prompt and effective.
The atmosphere around Ashbourne Lodge is always friendly and positive.
I am always made to feel welcome. It feels like a community with a very positive ethos.

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Review from Margaret C (Wife of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy that my husband is at Ashbourne Lodge - a caring and cheerful staff have helped him cope with infections and mobility problems and I am confident that he will be looked after to the best of their abilities at all times.

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Review from L R (Daughter of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are excellent. My mother is very well cared for and importantly is safe and secure. The staff are lovely and very caring. They keep everyone's spirits up. My mother is very lucky to live at Ashbourne Lodge.

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Review from D C (Son of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Ashbourne Lodge due to its position next to the park and the reception we received when asking to look around. The friendly nature of the staff and willingness to accommodate requests impressed us from the start and continued to do so. My father isn't the most cooperative at times due to his
condition and all the staff have tried their best to make him comfortable, always showing a pleasant and cheerful manner.

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Review from Thomas H (Son of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am quite happy with my mum's care and it's nice to know that she is in safe hands.

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Review from Neal H (Grandson of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has fantastic care at Ashbourne Lodge. This care is provided by a pleasant, hardworking caring staff who have my Nan's best interests at heart. She is well looked after and is always well turned out and clean. It gives me peace of mind that my Nan is in a safe, secure environment.

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Review from Yvonne D (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am quite happy with the care of my Dad at Ashbourne Lodge. All staff and management are helpful.

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Review from Jean W (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased how my Mam is getting cared for. All staff brilliant. My Mam is very happy an settled.

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Review from Greg W (Son of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems to be happy most of the time. The times when she gets upset, this is due to her confusion when she doesn't know what is going on. The staff here are lovely. They treat her well and comfort her when she is upset. My mother loves to be warm. Occasionally she finds the temperature to be too high.
I (as a visitor) usually find it uncomfortably warm.

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Review from Sheila M (Niece of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident of Ashbourne Lodge since January 2018. He is well looked after. I had no worries and staff are brilliant and well organised.

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Review from James D (Resident) assisted by family/friend published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff friendly and helpful. Always willing to help. Food, cleanliness, facilities, all satisfactory.

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Review from Malcolm B (Son of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is treated with great care and support by the staff. She is always treated as an individual with dignity. Staff are resilient, long-suffering and good humoured. They respond positively to all requests and concerns. We are very happy that our mother is in a loving, caring, supportive environment.

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Review from E M (Wife of Resident) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband became a resident at Ashbourne Lodge in May 2017. I visit regularly and have found the staff patient, caring and tolerant. Food is provided frequently and often which pleases my husband as he has a good appetite.
I like the practice of residents being in the lounge during the day as opposed
to them sitting in their rooms on their own. I think everyone needs stimulus. Overall appraisal "good".

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Review from Patricia G (Resident) assisted by family/friend published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Ashbourne Lodge for eight months. Throughout this time I have been very well cared for but this was especially so when I became ill. Every member of staff went out of their way to see that I had everything that I needed and their understanding and patience were first rate.

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Review from P W (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with my mother's care, for her health and wellbeing.

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Review from Anne R (Friend of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visits here I have seen a few changes and not for the better. Some staff are good and others not. I have been disappointed lately.

Reply from Clare Sheehan, Care Advisor at Ashbourne Lodge Care Home

Thank you for taking the time to complete a review for us at Ashbourne Lodge and we are extremely pleased to read that you find the care and services good and excellent. We pride ourselves on providing kind care and our Home Manager is working closely with the staff to continue to improve the standards of care and hospitalities in the home.


We do hope you find that staff are kind and standards are improving, our Home Manager is always happy to discuss any changes in the home with Resident’s and relatives and will continue to communicate with you in monthly meetings. We also welcome Residents and relatives to speak with the Manager when they are visiting the home at any time.


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Review from Kathleen W (Resident) assisted by family/friend published on 28 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All I can say is I have enjoyed my stay here.

Reply from Clare Sheehan, Care Advisor at Ashbourne Lodge Care Home

We are delighted that you are satisfied with Ashbourne Lodge, we pride ourselves on providing kind care and will arrange to review your care with you to help us to improve our standards of care and hospitality in all areas. Please be assured our Home Manager is always seeking feedback and comments from residents and relatives to assist us to improve our services. Thank you for taking the time to complete a review card for us.


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Review from F B (Granddaughter of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lot's going on in the lounges. Nice facilities e.g dining room and lounge and rooms. Activities are great and always something going on such as singers and raffles and trips out.


The staff are very friendly, approachable and understanding.


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Current Review Score: 10.0 (9.992)

Overview of Review Score

The Review Score of 10 (9.992) out of 10 for Ashbourne Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.992 for Ashbourne Lodge Care Home is calculated as follows: ( (131 Excellents x 5) + (1 Goods x 4) ) ÷ 132 Ratings = 4.992

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbourne Lodge Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (1)

Punam

Punam Randhawa

Job Title: Home Manager

Joined: 2017

What does ‘kindness’ mean to you?


“I believe that kind care means being honest, listening and acting on requests.”


Punam has gained over ten years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Punam joined Ashbourne Lodge as Home Manager because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Ashbourne Lodge.


When asked what she enjoys most about her role, Punam remarked: “I get enormous satisfaction from seeing our Residents well looked after.”


Away from work, Punam enjoys listening to music and socialising with her family and friends.


If you would like to find out more information about Ashbourne Lodge, Punam has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.