Ashbourne Lodge Care Home

The Cedars, Ashbrooke, Sunderland SR2 7TW
Submit a Review
Top 20 carehome certificate
10 107 Reviews
  • Ashbourne Lodge Care Home, Sunderland
At Ashbourne Lodge Care Home, is a welcoming and friendly setting situated in the lovely area of Ashbrooke. The welcoming patio in the landscaped garden sets the tone for this lovely home, which offers a selection of places to relax, dine, exercise, socialise and be creative with friends and family.

Offering personalised residential and residential dementia care, every member of the team at Ashbourne Lodge is on hand to support residents to lead a fulfilled life.

The dedicated and professional care team at Ashbourne Lodge get to know residents, allowing them to design a comprehensive and varied activity programme, supporting everyone to enjoy the things they love most, including getting out and about in the local community.

Meanwhile, the catering team at Ashbourne Lodge understand the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors. The popular dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends.

If you're looking for a homely setting where all your care needs will be covered, please reach out to the team. They'd love to show you around and answer any questions you have.

Show Ashbourne Lodge Care Home on the Map

Care Provided by Ashbourne Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Punam Randhawa (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ashbourne Lodge Care Home Reviews (107)

Total of 107, showing 81-100
10

Ashbourne Lodge Care Home has a Review Score of 10 (9.992) out of 10, based on 11 reviews in the last 2 years. Over all time Ashbourne Lodge Care Home has 107 reviews.

Overall Experience

  • 86
  • 18
  • 3
  • 0
  • 0

Date Published

107
2
5
11
96

Review from Gillian M (Daughter of Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service and caring staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Edna Janet W (Friend of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend settled very nicely and seems very happy at Ashbourne Lodge, eating and drinking really well.


As someone who said she would never go in to a care home, she has settled really well, which is very surprising to me. She is very happy and looked after at Ashbourne Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F F (Daughter-in-law of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care and attention given to mam. She has a lovely room which is well maintained. Food is good and always served well. Staff treat mam with gentle and loving care.
Activities and entertainment are good. We are always encouraged to be involved. Management is friendly and efficient.
We are very happy with care provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqui R (Daughter of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I believe with the management in place that in time my review ratings will be excellent.


Please keep up the good work in all departments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paulina D (Friend of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my second visit to see my friend/ex-neighbour. Staff have been very pleasant both times. Very friendly and attentive to residents. Have sorted out issues/towels not replaced, but on reminder, a replacement was put in and a spare left in the drawer.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K M (Daughter of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashbourne Lodge provides a caring environment.
The management is very approachable and responsive; the staff are great with my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda C (Wife of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my husbands to care and how I am treated by all members of staff when I visit the home, they are very kind and friendly. I am able to speak/contact the manager with any worries or problems I have and she is always happy to help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan B (Friend of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Standards have slipped under the previous manager. It is good to see that improvements are being made.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter H (Son of Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with her care well looked after she seems happy in care. No problems and facilities good and keeps her aware.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J T (Daughter-in-law of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashbourne Lodge Care Home provide 24hour care to my mother-in-law who will say that this is her home. It is very colourful and bright and clean. New menus have just started which has food my mother-in-law likes. All her needs and care are met to a high standard. If my mother-in-law is unwell, the care
home immediately phones the doctor and myself to let me know. Any concerns I have are discussed straight away and a plan is put in place. I know she is kept well and safe and the support you get from the management and staff is of a high standard. They are friendly and very polite and give care and dignity to everyone there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M L (Sister of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As sister's to a resident we are very pleased with the care she receives. There has been a "big" change in the care home the last 2 months.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith Anne W (Friend of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this home excellent in every way. My friend has settled well and loves every aspect of her new home. The staff are of the top quality, always loving and kind. The home is excellent in regards to cleanliness and all that's necessary for a comfortable and enjoyable home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen W (Granddaughter of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent provision of care to my grandad throughout his time in Ashbourne Lodge. During his final weeks, the care to my family was fantastic - I would rate Ashbourne Lodge a 10/10. Thank you to all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary C (Son of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care. I am pleased my dad is in this home, he is well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine C (Daughter-in-law of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We always find that my mother in law is in a clean and tidy state. Her room and washroom are always clean and tidy.
Staff are always very pleasant and ready to answer any questions we have and ready to help when necessary. We are very satisfied with the service provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nick F (Son of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so please I moved my dad into Ashbourne Lodge Care Home as I can see he is well cared for. His bedroom is always clean and tidy and very happy with activities as he enjoys his outings on the mini-bus.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon H (Daughter of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently been admitted into the Ashbourne Lodge Care Home. From the day of his admission, all staff have always been very helpful and supportive to both my father and me. The staff deliver excellent care to my father maintaining his dignity at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith H (Daughter of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were understanding of my needs as the daughter and of my mother's needs. The staff treated mum with respect and tenderness, clearly aware of her needs and habits. Very grateful for the care they are taking of my mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire C (Relative of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited this home today looking for a safe and secure home for my mam. I've looked at a few homes but this one seemed very nice a lovely, homely place to be when we visited. We were taken upstairs where a lovely, friendly member of staff was decorating and explained it all about scenery for the dementia
which we found very interesting, what a lovely thing to do for people with dementia. This is the home we would want to look after my mam.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff organised a fabulous 90th garden party for my mother and the queen. They were very attentive to all the residents, making sure they were all able to participate and enjoy the day. Nothing was too much trouble for the staff. They included me in all the arrangements which resulted in the creation
of many happy memories for my mam, myself and her family and friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.992)

Overview of Review Score

The Review Score of 10 (9.992) out of 10 for Ashbourne Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.992 for Ashbourne Lodge Care Home is calculated as follows: ( (131 Excellents x 5) + (1 Goods x 4) ) ÷ 132 Ratings = 4.992

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbourne Lodge Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Punam

Punam Randhawa

Job Title: Home Manager

Joined: 2017

What does ‘kindness’ mean to you?


“I believe that kind care means being honest, listening and acting on requests.”


Punam has gained over ten years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Punam joined Ashbourne Lodge as Home Manager because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Ashbourne Lodge.


When asked what she enjoys most about her role, Punam remarked: “I get enormous satisfaction from seeing our Residents well looked after.”


Away from work, Punam enjoys listening to music and socialising with her family and friends.


If you would like to find out more information about Ashbourne Lodge, Punam has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.