Ashbourne Lodge Care Home

The Cedars, Ashbrooke, Sunderland SR2 7TW
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Top 20 carehome certificate
10 107 Reviews
  • Ashbourne Lodge Care Home, Sunderland
At Ashbourne Lodge Care Home, is a welcoming and friendly setting situated in the lovely area of Ashbrooke. The welcoming patio in the landscaped garden sets the tone for this lovely home, which offers a selection of places to relax, dine, exercise, socialise and be creative with friends and family.

Offering personalised residential and residential dementia care, every member of the team at Ashbourne Lodge is on hand to support residents to lead a fulfilled life.

The dedicated and professional care team at Ashbourne Lodge get to know residents, allowing them to design a comprehensive and varied activity programme, supporting everyone to enjoy the things they love most, including getting out and about in the local community.

Meanwhile, the catering team at Ashbourne Lodge understand the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors. The popular dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends.

If you're looking for a homely setting where all your care needs will be covered, please reach out to the team. They'd love to show you around and answer any questions you have.

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Care Provided by Ashbourne Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Punam Randhawa (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ashbourne Lodge Care Home Reviews (107)

Total of 107, showing 101-107
10

Ashbourne Lodge Care Home has a Review Score of 10 (9.992) out of 10, based on 11 reviews in the last 2 years. Over all time Ashbourne Lodge Care Home has 107 reviews.

Overall Experience

  • 86
  • 18
  • 3
  • 0
  • 0

Date Published

107
2
5
11
96

Review from Eva (Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here, I have plenty of company and there is always something going on. The staff are great and always pleasant, I can't complain about anything the food is always very nice and the home is kept lovely and clean.

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Review from Garth R (Son-in-law of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has settled in well at the care home after a few initial problems, which were to be expected. She has a good relationship with the staff and some of the residents, that she associates with. The fact that she has lived in the Sunderland area for most of her life a positive fact in her
being comfortable in her new surroundings. The home is also fairly close to her family who are able to pay her regular visits and speak to the staff regularly on concerns that they have.

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Review from Jack C (Resident) assisted by family/friend published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy in the home. I am looked after well and get on well with the staff. I enjoy the meals provided. Often I have health problems, they are quickly dealt with. I enjoy the entertainment provided during the week but would like more trips out.

Reply from HC-One, Careline Team at Ashbourne Lodge Care Home

The home has a Mini Bus which is used on a weekly basis to ensure all residents have a varied choice of outings, our Residents also have a say in what times and where to go.


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Review from M A (Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I haven't been here very long but I have settled in very well. The staff are great and always have time for me if I need any help nothing is a bother. The food is great with plenty of choices. I enjoy the entertainment there is always plenty of things to do. Today we went to a local pub for lunch then
we had a drive to Seaham it was lovely.

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Review from Julie M (Daughter-in-law of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mam was in here and was looked after very well, my mother in law is here presently, she is happy, staff are really good.

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Review from Brian C (Brother of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for nine weeks and in that time has been treated with kindness, consideration and helped at all times. I would like to say how grateful I am to the excellent staff.

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Review from Lynne (Daughter of Resident) published on 19 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I chose this care home for my mother for its light airy appearance. The staff were very friendly and welcoming and the nurses available to talk to and down to earth. My mum is well looked after and has settled really well. She enjoys the food and they made her a lovely cake for her 90th Birthday. The
activities are excellent and although she suffers with her memory she loves to join in. Occasionally she ends up in the wrong trousers or top so it would be nice if other residents relatives named their clothes.

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Current Review Score: 10.0 (9.992)

Overview of Review Score

The Review Score of 10 (9.992) out of 10 for Ashbourne Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.992 for Ashbourne Lodge Care Home is calculated as follows: ( (131 Excellents x 5) + (1 Goods x 4) ) ÷ 132 Ratings = 4.992

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbourne Lodge Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (1)

Punam

Punam Randhawa

Job Title: Home Manager

Joined: 2017

What does ‘kindness’ mean to you?


“I believe that kind care means being honest, listening and acting on requests.”


Punam has gained over ten years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Punam joined Ashbourne Lodge as Home Manager because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Ashbourne Lodge.


When asked what she enjoys most about her role, Punam remarked: “I get enormous satisfaction from seeing our Residents well looked after.”


Away from work, Punam enjoys listening to music and socialising with her family and friends.


If you would like to find out more information about Ashbourne Lodge, Punam has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.