Archers Park Dementia Care Home

Archer Road, Farringdon, Sunderland SR3 3DJ
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9.7 71 Reviews
  • Archers Park Dementia Care Home, Sunderland
Archers Park Dementia Care Home is a residential dementia and short-term respite care home in the Farringdon community. Situated on Archer Road, Archers Park has 40 en-suite bedrooms, spacious living rooms and beautiful gardens for residents to enjoy.

The Sunderland care home specialises in providing support for the elderly and people living with dementia. Working alongside health care professionals, the Sunderland Local Authority and family members, the team at Archers Park Care Home creates comprehensive, individualised care plans to ensure your loved ones receive the highest level of care. From medication distribution to supporting complex needs, their experienced team can assist with a variety of medical requirements.

Archers Park believes keeping both physically and mentally active is key; so dedicated Activity Co-Ordinators organise fun outings and events daily to help residents remain engaged and happy. From Valentine's Day parties to birthday celebrations, residents always have something fun to do at the Sunderland care home.

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Care Provided by Archers Park Dementia Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marlena Derda (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Archers Park Dementia Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,145
    • Self-Funded Residential Dementia Care from £1,145
  • (these prices are only a guideline, please contact Archers Park Dementia Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


Archers Park Dementia Care Home Reviews (71)

Total of 71, showing 41-60
9.7

Archers Park Dementia Care Home has a Review Score of 9.7 (9.725) out of 10, based on 8 reviews in the last 2 years. Over all time Archers Park Dementia Care Home has 71 reviews.

Overall Experience

  • 63
  • 8
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Date Published

71
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5
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63

Review from Alan C (Brother of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the home to be clean and tidy. All the staff are friendly and helpful.

Reply from Sharon Easterbrook Smith, Care Home Manager at Archers Park Dementia Care Home

Many thanks for taking the time to review our home. I’m delighted to hear that you find our home clean and tidy and that our staff are friendly. Kind regards


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Review from Tracy H (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At first, my mam was upset and anxious with her new surroundings. I was concerned at how withdrawn she was becoming and refused to eat or drink. Within a matter of a few days the whole family could see a massive change for the better. The staff here have made my mam feel like royalty, their care and
support is outstanding, nothing is a problem, even when she was admitted to hospital for a short while. They are all very dedicated to their jobs as if it were their own family members.

Reply from Sharon Easterbrook Smith, Care Home Manager at Archers Park Dementia Care Home

Thank you for this perfect review of our home! It is incredibly important to myself and the rest of the team that we make our residents and their families as comfortable as possible and put all of your worries to ease. Nothing will ever be too much trouble for our dedicated team, seeing this reflected in your review is a true testament to their hard work. Once again, thank you.


Kind Regards,
Care Home Manager


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Review from J J (Resident) assisted by family/friend published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with all the facilities available and the staff are wonderful. I would have no hesitation in recommending this home to anyone.

Reply from Sharon Easterbrook Smith, Care Home Manager at Archers Park Dementia Care Home

Thank you for your five star review of our home. We are delighted to hear that you are more than happy with all of our facilities and staff and that you would gladly recommend our home to others.


Kind Regards,
Care Home Manager


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Review from Clare G (Daughter-in-law of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have faced a very difficult decision to move our Mam-in-law into residential care as she was not coping at home. It's been a really difficult time for us all and I cannot thank the manager and her team enough. We are in the process of a diagnosis of possible dementia and we have been reassured and
supported by this home more than we ever imagined. Thank you.

Reply from Sharon Easterbrook Smith, Care Home Manager at Archers Park Dementia Care Home

Many thanks for taking the time to provide such a lovely review. I’m delighted to hear such glowing praise and that we can support you through this difficult time. We look forward to caring for your mother-in-law in the future. Kind regards, Sharon Easterbrook Smith


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Review from John R (Son of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always helpful. Sometimes Dad hasn't slippers on or hearing aids put in. Clothing not available but this is probably teething problems as clothes could have been in the wash. Problems seem to be addressed when they arise.

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Review from Dorothy D (Wife of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided from all the staff.

Reply from Sharon Easterbrook Smith, Care Home Manager at Archers Park Dementia Care Home

Many thanks for leaving such a lovely review. We're delighted to hear that our Care Home meets your expectations.


Kind Regards, Sharon Easterbrook Smith, Care Home Manager.


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Review from G U (Son of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam seems very settled and happy. The staff are very helpful and caring.

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Review from William L (Son of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been bed bound for the last couple of weeks and the staff have looked after her really well, with care and dignity. Feeding her as she could not manage. The home is always clean and staff welcoming.

Reply from Sharon Easterbrook Smith, Care Home Manager at Archers Park Dementia Care Home

Many thanks for leaving such a lovely review. I’m delighted to hear that our staff care for your mother with dignity and that our standard of care meets your standards. Kind Regards, Sharon Easterbrook Smith, Care Home Manager.


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Review from Susan R (Daughter of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my last couple of months my father has been poorly on numerous occasions. During these periods of sickness he has received excellent care from all staff. I must though mention the commitment of one lady who on numerous occasions demanded from outside organisations the need for assesment and in
respect to his care made sure that he was not moved but cared for by her and her team. She was and has always been truly exceptional.

Reply from Sharon Easterbrook Smith, Care Home Manager at Archers Park Dementia Care Home

Many thanks for leaving such a lovely review about our home and our staff who work hard to uphold the high standard of care that we promise our residents. Kind regards, Sharon Easterbrook Smith, Care Home Manager.


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Review from K U (Niece of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and do an excellent job. They genuinely care about the residents and treat them with love and respect. The home is always very clean and decorated according to the time of year which makes it feel very homely. There is always a good atmosphere with a smile and a giggle to make
residents calm and happy. Keep up the good work.

Reply from Rosalyn Wright, Home Manager at Archers Park Dementia Care Home

Many thanks for taking the time to leave a review for Archers Park, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you have found that all staff are friendly and do an excellent job. It is also gratifying to hear that you have observed that all of our residents are treated with love and respect and that the overall atmosphere keeps the residents calm and happy.
Kind regards Rosalyn Wright, Home Manager.


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Review from Anthony W (Nephew of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit my uncle and I must say Archers Park is by far the highest standard a care home you could provide for my uncle. The management, admin, care staff to cleaners are very friendly and helpful and a credit to the welfare of my uncle.

Reply from Rosalyn Wright, Home Manager at Archers Park Dementia Care Home

Many thanks for taking the time to leave a review for Archers Park, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you feel that your uncle receives the highest standard of care. It is also gratifying to hear that you find all staff in the home to be very friendly and helpful.
Kind regards Rosalyn Wright, Home Manager


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Review from Jackie L (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From management to carers the service is excellent, very supportive.

Reply from Rosalyn Wright, Home Manager at Archers Park Dementia Care Home

Many thanks for taking the time to leave a review for Archers Park, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you have found that all staff, regardless of role provide the same excellent service and that you find us very supportive overall.


Kind regards Rosalyn Wright,


Home Manager


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Review from L R (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home was clean, good smell, good staff and best of all very good managers. We are all welcomed at all times.

Reply from Rosalyn Wright, Home Manager at Archers Park Dementia Care Home

Many thanks for taking the time to leave a review for Archers Park, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you feel welcomed by the whole team and that you are very happy with the care home overall.
Kind regards


Rosalyn Wright


Home Manager


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Review from T M (Daughter of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mam was a resident in Archers Park from January '17 to January '18. The staff were kind, tolerant, funny and very, very caring to my mam and me. They included me in their care and concern. My mam was calm, clean, happy and content in their care. Also as a frequent visitor to Archers Park in
the last year, I witnessed their kindness and care to other often challenging residents. Well done and thank you Archers Park.

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Review from Jaeger T (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly can not think of words good enough to describe how amazing the staff and management have been towards my mam and all of us as a family. They have all gone above and beyond what they needed to do to look after her and make her feel happy at home and cared for. I could not thank them enough
for all they have done and will be eternally grateful towards each and every one of them.

Reply from Rosalyn Wright, Home Manager at Archers Park Dementia Care Home

Many thanks for taking the time to leave a review for Archers Park. Your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that your mam feels at home with us and that she is well cared for.
Kind regards, Home Manager


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Review from Deborah B (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is safe, happy and well cared for by kind, professional staff who always treat him with respect.
A good choice of food is served at a time that suits him. He can choose whenever to join in with activities or stay quietly in his room.
It is good to know he is content and in competent hands.

Reply from Rosalyn Wright, Home Manager at Archers Park Dementia Care Home

Many thanks for taking the time to leave a review for Archers Park, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you are happy with the care your dad is receiving.
Kind regards, Home Manager.


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Review from Karen S (Friend of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is a very ill resident at Archers Park and the care and love that has been shown, not only to my best friend but also to family and friends proved that nothing was a problem. They helped support us all at our lowest point with tea, coffee, the offer of food if we wanted.
It was a pleasure
to have experienced this on my visits.

Reply from Rosalyn Wright, Home Manager at Archers Park Dementia Care Home

Many thanks for taking the time to leave a review for Archers Park, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased that the team and I were there to support you at your time of need.
Kind regards, Home Manager


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Review from Leanne S (Daughter-in-law of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have made our experience feel like a home from home. My mother-in-law has had the best care we could ever ask for.
I will be forever grateful.

Reply from Roz Wright, Home Manager at Archers Park Dementia Care Home

Many thanks for taking the time to leave a review for Archers Park. Your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you are happy with the care received and that you find the overall experience a home from home.
Kind regards, Home Manager


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Review from Raegan L (Niece of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff at Archers Park are all such lovely people. The way they have all cared for and looked after my aunty is second to none. We are all so thankful for their kindness and time.
Not only are they fantastic with residents, but they are always there for resident's family members as
well. This care home is absolutely fantastic.

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Review from Lee M (Son of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be happier with the care my mam has and is receiving. Every member of staff, from top to bottom always goes the extra mile for everything.

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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Archers Park Dementia Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.925 for Archers Park Dementia Care Home is calculated as follows: ( (87 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 93 Ratings = 4.925

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Archers Park Dementia Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (1)

Marlena

Marlena Derda

Job Title: Home Manager

Joined: 2021

Hello, my name is Marlena Derda and I am the Home Manager at Archers Park Care Home. I began my career working as a care assistant in 2011 before progressing to a senior care assistant. In 2019 I joined the Orchard family working as a Deputy Manager and completed my NVQ level 5 in Leadership and Management in this time before progressing to Home Manager in 2021.