Paddock Stile Manor Dementia Care Home

Philadelphia Lane, Newbottle, Houghton le Spring DH4 4ES
Submit a Review
9.8 69 Reviews
  • Paddock Stile Manor Dementia Care Home, Houghton le Spring
Rated ‘Good’ by regulator CQC in July 2020, Paddock Stile Manor care home is nestled in the town of Houghton-le-Spring, halfway between Durham and Sunderland, offering dementia, residential and short-term respite care.

The home provides 40 spacious and comfortable en-suite rooms, all decorated with modern and bright fittings. Many of the residents have lived in the home for a long while and have built up close relationships with staff members.

Several communal lounges within the home offer space for residents to take time out to relax, spend time with friends and family or get involved in activities. The dedicated Activity Coordinator prepares a diverse schedule of events, residents can often be found playing the piano, singing along to some music or having a good old dance. The home also has an in-house parlour, ‘Sophies Salon’ where residents can get their nails or hair done and be pampered.

Show Paddock Stile Manor Dementia Care Home on the Map

Care Provided by Paddock Stile Manor Dementia Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Thompson (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Paddock Stile Manor Dementia Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,077
  • (these prices are only a guideline, please contact Paddock Stile Manor Dementia Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family & Friends welcome anytime


  • Parking

  • Free on-site Parking


Paddock Stile Manor Dementia Care Home Reviews (69)

Total of 69, showing 1-20
9.8

Paddock Stile Manor Dementia Care Home has a Review Score of 9.8 (9.831) out of 10, based on 16 reviews in the last 2 years. Over all time Paddock Stile Manor Dementia Care Home has 69 reviews.

Overall Experience

  • 62
  • 7
  • 0
  • 0
  • 0

Date Published

69
0
8
16
53

Review from Julie G (Sister of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for approximately 3 years and is very happy here. I have found the staff to be caring and respectful and they always act promptly if I have any health worries about my sister. They are always friendly and helpful and I am kept informed of any concerns they have. My sister
loves participating in all of the activities and particularly likes having her nails done and listening to the performers who come regularly. I would say that I have found all of the staff to be excellent. They really care about the residents and it shows.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Hi Julie, thank you so much for your positive review. We take all reviews positively and I will certainly pass on your comments to our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony C (Son of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been a resident since early July 2024 having moved from assisted living home. The move was necessary due to her Alzheimer's deteriorating. She settled well after a couple of days. We follow the home on social media and love the interaction between staff and residents. The staff are very caring
and couldn't fault them in any way. We are so pleased she is here as she now has a smile on her face in most of the pictures we see, which we haven't seen in 4 years. She regularly gets involved in the in-house activities which unfortunately the previous home did not have. So pleased we found this place.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for taking the time to leave a review. Your Mam likes to interact with others and spend time participating in activities, which is great to see. I will pass on your comments to the team where it will be greatly appreciated. Thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Grandson of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother is currently a resident in Paddock Stile Manor receiving care and support. I want to give a massive shout-out to one member of staff there in particular. This staff member goes above and beyond for the service users and is always singing and dancing to cheer up the service users and make
them laugh. I know myself as a senior carer that this is important in promoting service users' well-being, I have also noticed that she keeps the service users active participating in their care offering choice and informing service users of what was for lunch on that day that I was visiting. Keep up the good work.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for taking the time to leave a review regarding a member of our staff. We have a fantastic activity Co-Ordinator and it is lovely to see staff being involved with our people's activities.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L W (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam was in Paddock Stile Manor for 2 weeks for respite care. We found the staff and the care she was given to be excellent. She really thrived on the care, activities and fantastic food. The staff really go above and beyond in the way they care for the residents.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for taking the time to review our home. So happy that your mam thrived while staying here. I will pass on your positive comments to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan C (Wife of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband first went into the care home in March at quite short notice and prior to this I did do some investigating to determine what I thought would be best for my husband, it was a very stressful time for all concerned.
It did take a while for him to settle in but that was due to the Dementia and
not the home.
The staff were brilliant in trying to settle him in and it has taken a while, but he is settled now and seems happier than I have seen him for quite some time.
The home provides all the care and security that my husband needs.
All of the staff from the manager downwards do a fabulous job and are all very caring and patient with all of the residents.
Facilities are clean and cheerful, residents' dietary needs are well catered for.
I view all of the staff as friends and I can talk to them when necessary.
Score out of 100 is 100

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for your very positive feedback regarding our home and staff. We take great pleasure in offering a high standard of care. I will pass on your feedback to our team who will be delighted.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amy M (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff. Cared for and loved my Grandad, looked after him as he would have been cared for and loved at home.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for your fantastic review! I will certainly pass on your positive feedback to our team. It was such a pleasure to look after your Dad.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie B (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic home. My Dad was very happy there, he loved all the staff, it was a home-from-home for him. When he died on 24/03/2024 the care before and after was 100% only wish we had put him in there first. Credit to all the staff and a big thank you to everyone.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for taking the time to review our home, with a fantastic review! It was a pleasure knowing you all, the team will greatly appreciate your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janice G (Daughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home for 2 and a half years and is always treated well, with respect and kindness. She can be very difficult at times and gets angry and frustrated, but the staff manage her really well and work around her needs.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

It is such a pleasure you have taken the time to leave a review. Thank you so much for the positive comments, I will pass these on to our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret R (Sister of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very, very helpful.
Brother is happy, always smiling, which speaks volumes.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

We appreciate all the reviews received. Thank you so much for taking the time to leave your feedback. I will pass on your positive feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie W (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident here for a number of years, and she was always cared for with the best care and attention at all times. During the last few weeks of her life, the staff and management went above and beyond for our mum and for all our family. The care and attention were beyond excellent.
During
her stay here, there were always various activities happening, which Mum enjoyed engaging with, which made us as a family happy knowing Mum was cared for when we were not there. The staff and management became Mum's extended family and were loved by her and us all.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for your lovely review; we aim to give a high standard of care and support to all our people and their families. I will pass on your kind words to the team, who will be more than appreciative.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Sister of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always find the staff friendly whenever we visit.
All rooms are clean and tidy.
My sister appears well looked after.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for taking the time to leave a review for our home. I am so pleased you are happy with your Sister's care and the cleanliness of our home. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Audrey W (Friend of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm genuinely pleased with the care given and my friend in care has thrived since being admitted. Her hair is thicker and she has gained weight (which was imperative to her health). All staff are marvellous, the only thing I would like to see occasionally is 50s/60s music played in the background instead
of a television blasting (residents are oblivious to it) music of a residents era can be stimulating and pleasant.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for taking the time to review our home. We will certainly take on board your suggestion of 50/60's music, I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn Y (Daughter of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault the care that Mam has been given since going to the home. From keeping me informed about how Mam settled to ringing if they have any concerns, they have been excellent.
Having Mam say 'I feel safe here' means everything to me. The staff are really friendly and approachable when we visit.
A fantastic place, can't recommend them enough.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

We welcome your feedback and are very happy with your comments, we aim to give our people a high standard of care. I will pass on your comments to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Wife of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, but professional staff. Activities are organised for residents and visits from local artists for "sing alongs" etc.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for taking the time to complete a review for our home. All reviews are grateful. I will pass on your comments to our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Daughter of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the support and care that is given to my mam. The staff are always very polite and very helpful. The home is kept clean. Always welcomed in the home with very good security. Overall, I would really recommend this home to look into for their family. Very happy with my mam's progress
and hygiene while being in the home.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

We appreciate you taking the time to review our home. Thank you for your kind words, we aim to work to a high standard in all that we do. I will pass on your positive comments to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D L (Daughter of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam's been in since January 2023, and the improvement of my mam is brilliant. She was not responding to life, but now she is up and in a chair, eats brilliantly, and she is awake a lot for conversations. Paddock Stile Manor is the best place for my mam - she is so happy.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for taking the time to review our home.
I am so happy that you feel your mam has much improved since coming to Paddock Stile Manor, I will certainly pass on your comments to the staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael H (Son of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I work full time, I visit mainly once per week, on occasion twice. I feel safe in the knowledge that my mother is being looked after and is safe. I have issues getting my mother to sit in her room when visiting. I am always welcome to get a chair and sit with her wherever she feels comfortable. The
staff are friendly and attentive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Sister-in-law of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been researching care home that would be able to accommodate a short period of respite care for my brother-in-law who has advanced stage dementia, Paddock Stile Manor were able to assist. We were very reluctant due to him not being away from his family, only trusting those he knew, but the care
and support they gave him were second to none. With constant reassurance that he was safe with them. I spoke to them daily over the phone and kept me updated on his well-being. The manager and her team are passionate about their roles. Brilliant!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan L (Daughter of Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was only in Paddock Stile Manor for two weeks. I can say the care and attention she was given were excellent. Nothing was a problem to anyone. The staff were also great to visitors, again nothing a problem.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L H (Wife of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband stayed at Paddock Stile for a week as I needed respite care. The staff were kind and helpful. He was happy there so we were pleased he settled so well.

Reply from Julie Thompson, Manager at Paddock Stile Manor Dementia Care Home

We are very pleased that he settled well and that he enjoyed his stay.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Paddock Stile Manor Dementia Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Paddock Stile Manor Dementia Care Home is calculated as follows: ( (157 Excellents x 5) + (32 Goods x 4) ) ÷ 189 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Paddock Stile Manor Dementia Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Julie

Julie Thompson

Job Title: Home Manager

Joined: 2020

Hello, my name is Julie Thompson and I am the Home Manager at Paddock Stile Manor care home in Houghton-le-Spring. I have worked in the care sector since 1997 as a Care Assistant and became Home Manager in 2015. I was delighted to receive an Outstanding Achievement Award in 2016 when completing a higher-level Leadership and Management Diploma. I joined Orchard Care Homes in August 2020 as Home Manager at Paddock Stile Manor.


Frequently Asked Questions about Paddock Stile Manor Dementia Care Home

What types of Care is Paddock Stile Manor Dementia Care Home registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Paddock Stile Manor Dementia Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Paddock Stile Manor Dementia Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Paddock Stile Manor Dementia Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Paddock Stile Manor Dementia Care Home to the centre of Houghton le Spring?

1.0 mile(s) as the crow flies, distance by road may be significantly further.