Paddock Stile Manor Dementia Care Home

Philadelphia Lane, Newbottle, Houghton le Spring DH4 4ES
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9.8 69 Reviews
  • Paddock Stile Manor Dementia Care Home, Houghton le Spring
Rated ‘Good’ by regulator CQC in July 2020, Paddock Stile Manor care home is nestled in the town of Houghton-le-Spring, halfway between Durham and Sunderland, offering dementia, residential and short-term respite care.

The home provides 40 spacious and comfortable en-suite rooms, all decorated with modern and bright fittings. Many of the residents have lived in the home for a long while and have built up close relationships with staff members.

Several communal lounges within the home offer space for residents to take time out to relax, spend time with friends and family or get involved in activities. The dedicated Activity Coordinator prepares a diverse schedule of events, residents can often be found playing the piano, singing along to some music or having a good old dance. The home also has an in-house parlour, ‘Sophies Salon’ where residents can get their nails or hair done and be pampered.

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Care Provided by Paddock Stile Manor Dementia Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Thompson (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Paddock Stile Manor Dementia Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,077
  • (these prices are only a guideline, please contact Paddock Stile Manor Dementia Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family & Friends welcome anytime


  • Parking

  • Free on-site Parking


Paddock Stile Manor Dementia Care Home Reviews (69)

Total of 69, showing 21-40
9.8

Paddock Stile Manor Dementia Care Home has a Review Score of 9.8 (9.831) out of 10, based on 16 reviews in the last 2 years. Over all time Paddock Stile Manor Dementia Care Home has 69 reviews.

Overall Experience

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Date Published

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Review from Helen W (Daughter of Resident) published on 15 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Paddock Stile Manor for over 18 months now and I have to admit I was worried when she first went there as she doesn't like change, but the staff have been absolutely brilliant with her. She has settled in well and when I visit she tells me about her 'friends' (that's how
she sees them) coming to help her and talk with her every day. They make sure she is happy and contented but more than that, they treat their residents as though they were their own family, right down to playing board games with them and doing their nails, to make her "look pretty"! I am happy and confident that my mum is being looked after, so when I work away and can't visit for a week or so, I know she is in good hands. I would highly recommend Paddock Stile to anyone whose parent is suffering from dementia and needs the extra care they give.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for taking the time to review our home. We welcome all reviews and this is such a fantastic review, I will certainly pass on your feedback. Kind regards, Julie Thompson


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Review from David R (Nephew of Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been very good with me and my family, anything we've asked has always been answered perfectly.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for taking the time to review our home, all feedback is welcome. I will pass on your kind words to the team who will greatly appreciate your comments and excellent review.


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Review from Melanie M (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the difficult decision was made for my Mother to be placed into care, the staff have done everything possible to settle and reassure her in her new surroundings. The manager is amazing and it's obvious she knows and cares for my mother. I feel my mother is in the best possible place to meet her
needs.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for your positive feedback and excellent review. We all take great pleasure in ensuring your loved one is cared for with the highest standard of care. I will pass your comments on to the team who will be extremely grateful. Kind regards


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Review from Barry R (Son of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been at Paddock Stile Manor for just over a year and has been extremely well looked after. Through really difficult times the staff have been excellent. I would highly recommend this place, should you or your family ever need a facility such as this.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for taking the time to review our Home, we appreciate your excellent review. I will ensure your kind words are passed onto our Team, who will be appreciative of your comments. Kind regards


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Review from Berry S (Daughter of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in for 8 weeks now and has been treated very well. Everyone has welcomed him in the home, the carers have been amazing with him. I feel much better in myself, dad is safe and management are amazing.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for taking the time to review our home. We aim to go the extra mile and give our residents the best possible care. I will pass on your feedback to the team.


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Review from Doreen W (Sister of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having only needed and required the help of said care home over the last four months and been recommended by a friend. My review has been limited and I'm sure the facilities will be good and if not even better in the future if needed.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for taking the time to review our home, all reviews are welcomed and feedback will be shared with the staff team.
Kind regards, Julie Thompson


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Review from Ian (Son of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been here for over a year now. Have taken excellent care of her. Staff have been fantastic during this trying time. The service provided and the facilities are excellent and we feel assured that mam is receiving the best care possible.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for taking the time to review our home, we at Paddock Stile Manor take great pride in ensuring our residents receive the highest standard of care.


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Review from Angie L (Daughter of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being cared for in Paddock Stile and whilst sadly her health needs are now so great we are unable to now look after her. We know how much the staff care for her and it means the world to us that she is looked after by the team with such kindness and understanding of her needs.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for taking the time to review our home, we appreciate all reviews. We take great pleasure in looking after your Mum along with our other residents. I will pass your kind words onto the staff team.


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Review from Brian S (Son of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the son of a resident who has been there for several months. In the short time my mother has been there I find that I can only comment positively on the home and its staff. I contact the home daily and my sisters and brothers visit her when possible during these difficult times due to lockdown
and in the pod system put in place. I find the staff very caring and responsive to questions asked. There are many activities for the residents to partake in and photographs subsequently put on social media so family can view how their loved ones are enjoying their stay. I would highly recommend the home to anyone thinking of placing a loved one in care, this is the first time we have done this and would not hesitate to do it again.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for taking the time to review our Home, your fantastic feedback will be welcoming to our staff team here at Paddock Stile Manor. I am so pleased that you are happy with the care your Mother receives from our wonderful team, I will share your comments with them all.


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Review from Keith W (Son of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been living at Paddock Stile Manor since 19th of October and is happy and settled there. Christmas Eve was the first time anyone from the family has been to visit Dad since he moved in. Mum and I spent 45 minutes with Dad and we were both struck by the warm and friendly atmosphere created by
the team. We receive regular updates on Dad and how he is and would have no hesitation in recommending Paddock Stile to anyone.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for taking the time to leave a review regarding our Home. We are grateful for any review received. I will pass on your positive feedback to the team.


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Review from Kathleen R (Wife of Resident) published on 15 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaint. The carers are excellent and thanks to all.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for taking the time to review Paddock Stile Manor. All reviews are welcome and I will certainly pass on your feedback to the staff team. Kind regards, Julie


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Review from Anne G (Daughter of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father initially went to Paddock Stile Manor for emergency respite care in December 2019, after my mother was admitted to hospital. I don't live locally and it was a great relief to leave him in such a warm and welcoming place, with friendly and reassuring staff. I knew he would be well cared for
and this was a load off my mind at a time of crisis. He enjoyed the outings and activities and was relaxed and happy when I visited him. My father died in May 2020. He could not have been better cared for at the end of his life. I am also grateful to the staff for the sensitive and supportive way they communicated with me in such difficult circumstances. My mother has been at Paddock Stile Manor since February and receives excellent care. I am confident that the staff know her very well and understand her needs. They are always ready to listen, find solutions to problems and deal with any concerns quickly. I have no hesitation in recommending Paddock Stile Manor.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for taking the time to review Paddock Stile Manor; we welcome all feedback to ensure we are delivering the best possible care. I will pass your kind comments onto the staff, which will be greatly appreciated. Kind regards.


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Review from Val B (Daughter-in-law of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was such a hard decision we as a family had to make to look at residential care for Mam but it was the best decision we made! She settled well into Paddock Stile, classed it as home and was treated with dignity and respect by all the staff. She was well looked after, all her needs were met, she was
content, happy and above all safe. This year has been exceptionally difficult for all Care Homes due to Covid-19 with strict restrictions put in place! Keeping everyone safe within the home was paramount but Paddock Stile still managed to facilitate family visits through her window and as restrictions lifted in a marquee in the garden. Activities continued and events like Ascot Day proved to be a complete success, Mam thoroughly enjoyed herself. Staff always made us very welcome when visiting and any worries we had about Mam were always dealt with quickly and efficiently. I wouldn’t hesitate to recommend Paddock Stile to anyone needing residential care for their loved ones.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for taking the time to leave a review of our home. I’m delighted to hear you have scored excellent in every area. I will pass on your kind words to our team who strive to maintain a high standard here at Paddock Stile. Many thanks, Julie Thompson Manager.


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Review from Roslyn D (Daughter of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum has been living in Paddock Stile Manor since January 2019. She is very happy there, and the care and attention she has received have been wonderful, especially through the very testing times we are living through with Covid 19. All staff, whether working in the office, kitchen, cleaning or the
amazing care workers are so friendly and helpful.
As we are not able to visit at this time, it has been great to have use of a portal generously supplied. When that is not available one lady has been so kind and used her own phone, so we are able to video call Mum. This has helped us enormously, as to be able to see Mum as well as talk to her, has helped to ease our worries.
We would like to thank all the staff for the loving and professional care they give to all the residents. We hope that Paddock Stile Manor stays Covid-19 free, and it is not long before it is open for visitors, so we can visit our Mum again.
Take care.

Reply from Martin Carter-Davidson, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for taking the time to leave a review for Paddock Stile Manor, your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that you chose our home.
Kind regards.


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Review from Jules S (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent place on every level. It was hard to put mam into care, but Paddock Stile is the best, lovely friendly care staff who are always about checking to make sure residents are fine, always interacting in some way with them. Very clean place and meals are nice.
Overall a really lovely, friendly
care home.

Reply from Martin Carter-Davidson, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for taking the time to leave a review for Paddock Stile Manor, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you are pleased that you chose our home, It is also pleasing to hear that you would describe our dedicated team as exemplary, diligent and caring.
Kind regards, Martin Carter-Davidson


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Review from Nigel P (Son of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent three months at Paddock Stile Manor care home. During his time there he was treated with dignity, respect and love by each and every member of staff. We could not have asked for better care and attention, and the family would have no hesitation in recommending Paddock Stile Manor.

Reply from Martin Carter-Davidson, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for taking the time to leave a review for Paddock Stile Manor, your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that you would describe our home as excellent in all areas. It is also pleasing to hear that you and your family would highly recommend Paddock Stile Manor.
Kind regards, Martin Carter-Davidson, Home Manager.


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Review from Eileen H (Daughter of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a hard decision to put Dad into residential care but I am pleased we chose Paddock Stile Manor. He has settled in better than anyone thought he would and that is down to the manager and the staff. The manager and senior staff are exemplary, diligent and caring and will always take the time to
answer any questions we may have. Dad says the care assistants are lovely and take good care of him and I have to agree.
The care home, in general, is excellent, well run, rooms are exceptionally clean, food is good and available anytime. Organised trips and entertainment are also very good.
Would certainly recommend Paddock Stile.

Reply from Karl Fazakerley, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for taking the time to leave a review, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you are pleased that you chose our home. It is also pleasing to hear that you would describe our dedicated team as exemplary, diligent and caring.
Kind regards, Karl Fazakerley, Home Manager.


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Review from S S (Daughter-in-law of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a great home whose staff are fantastic from the top to bottom. They were so responsive to any requests.
I would recommend this home to anyone who needs care.

Reply from Karl Fazakerley, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for taking the time to leave a review for Paddock Stile Manor, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you would describe our home as excellent across all areas. It is also pleasing to hear you would praise our hard-working team so highly.
Kind regards the Home Manager


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Review from J S (Son of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an amazing home with amazing people who are so caring. My mum was so happy while she was here.

Reply from Karl Fazakerley, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for taking the time to leave a review for Paddock Stile Manor, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you believe our home is amazing, with amazing caring people. It is also pleasing to hear that your mum was happy in our care.
Kind regards the Home Manager


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Review from A R (Daughter of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have gone out of their way to make my mam happy. She is quite picky with her food and they try and tempt her with a variety of food.
She usually wants to stay in her room, so the staff pop along to check on her and keep her company.
The home is very attractive and very upliftingly decorated.

Reply from Karl Fazakerley, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for taking the time to leave a review for Paddock Stile Manor, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you feel like our staff go out of their way to meet your mum's needs. It is also pleasing to see that you would rate our home as excellent across all areas. Kind Regards, Karl Fazakerley, Home Manager.


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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Paddock Stile Manor Dementia Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Paddock Stile Manor Dementia Care Home is calculated as follows: ( (157 Excellents x 5) + (32 Goods x 4) ) ÷ 189 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Paddock Stile Manor Dementia Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (1)

Julie

Julie Thompson

Job Title: Home Manager

Joined: 2020

Hello, my name is Julie Thompson and I am the Home Manager at Paddock Stile Manor care home in Houghton-le-Spring. I have worked in the care sector since 1997 as a Care Assistant and became Home Manager in 2015. I was delighted to receive an Outstanding Achievement Award in 2016 when completing a higher-level Leadership and Management Diploma. I joined Orchard Care Homes in August 2020 as Home Manager at Paddock Stile Manor.