Paddock Stile Manor Dementia Care Home

Philadelphia Lane, Newbottle, Houghton le Spring DH4 4ES
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9.8 69 Reviews
  • Paddock Stile Manor Dementia Care Home, Houghton le Spring
Rated ‘Good’ by regulator CQC in July 2020, Paddock Stile Manor care home is nestled in the town of Houghton-le-Spring, halfway between Durham and Sunderland, offering dementia, residential and short-term respite care.

The home provides 40 spacious and comfortable en-suite rooms, all decorated with modern and bright fittings. Many of the residents have lived in the home for a long while and have built up close relationships with staff members.

Several communal lounges within the home offer space for residents to take time out to relax, spend time with friends and family or get involved in activities. The dedicated Activity Coordinator prepares a diverse schedule of events, residents can often be found playing the piano, singing along to some music or having a good old dance. The home also has an in-house parlour, ‘Sophies Salon’ where residents can get their nails or hair done and be pampered.

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Care Provided by Paddock Stile Manor Dementia Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Thompson (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Paddock Stile Manor Dementia Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,077
  • (these prices are only a guideline, please contact Paddock Stile Manor Dementia Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family & Friends welcome anytime


  • Parking

  • Free on-site Parking


Paddock Stile Manor Dementia Care Home Reviews (69)

Total of 69, showing 41-60
9.8

Paddock Stile Manor Dementia Care Home has a Review Score of 9.8 (9.831) out of 10, based on 16 reviews in the last 2 years. Over all time Paddock Stile Manor Dementia Care Home has 69 reviews.

Overall Experience

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Review from Susan K (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Paddock Stile Manor is an excellent care home. The care given to my mother was second to none. My mother was always treated with great respect, dignity and love. I have no hesitation in recommending this home.

Reply from Karl Fazakerley, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for taking the time to leave a review for Paddock Stile Manor, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that the staff treat your mother with respect, dignity and love. It is also wonderful to hear that you would have no hesitation in recommending our home.
Kind regards Karl Fazakerley, Home Manager.


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Review from Emma R (Granddaughter of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana received excellent care at Paddock Stile Manor during the three years she was a resident. The facilities were excellent and all the staff including carers, cooks and domestics were so caring. My nana passed away three days ago and we have received fantastic support from the staff at the home.

Reply from Karl Fazakerley, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for taking the time to leave a review for Paddock Stile Manor, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am pleased to hear that you found the staff to be caring and supportive to you all throughout your nana’s stay with us. We very much enjoyed getting to know your nana whilst she was with us and we would like to once again offer our sincere condolences to you all.
Kind regards Karl Fazakerley, Home Manager


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Review from John L (Father-in-law of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager showed us around before dads assessment. The visit was open and nothing hidden, since dads arrival hie treatment/welfare has been second to none. All the staff are happy and engaging towards residents and visitors. The staff have gone above and beyond to cater for dad's needs. Very happy
that dad is here.

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Review from Karen L (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From being shown around by the manager before dad arrived until now I have only experienced a very personal and warm welcome from all. The staff know residents and act appropriately to meet their needs. Their interests and chat. Dads sight limits him to do daily activities but I wonder if a group sing-song
(old songs) would benefit as music seems to help dementia patients and of course I have heard the musical talents of staff, they are wonderful. I cannot recommend this care home enough. A very positive experience for dad.

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Review from Philip D (Son-in-law of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff have been excellent and made it very welcoming.
They have taken into account her condition and needs and we are greatly impressed with the care being provided.

Reply from Karl Fazakerley, Care Home Manager at Paddock Stile Manor Dementia Care Home

Thanks for reviewing our home. I’m delighted to hear that the staff have been excellent and welcoming. I’m also glad to hear that our standard of care exceeds your expectations and we look forward to caring for your loved one in the future. Many thanks, Karl Fazakerley, Care Home Manager.


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Review from Stephanie S (Granddaughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very welcoming and accommodating to visitors.
They are great with the residents, familiar with each individual's needs and preferences.
The facilities are always spotlessly clean.
The residents themselves speak highly which is very reassuring.

Reply from Karl Fazakerley, Care Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for leaving such a lovely review. I’m glad to hear that the staff are welcoming and that our residents are happy. Many thanks, Karl Fazakerley, Care Home Manager.


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Review from Gillian S (Daughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom moved here after the sudden death of my father.
Right from the start, she was made very welcome.
Mom's room is beautiful with a lovely view.
The staff have been very understanding and helpful and helped Mom feel safe and happy which is hugely important to us as a family.
Many thanks to everyone.

Reply from Karl Fazakerley, Care Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for taking the time to leave a review of our home. I’m delighted to hear your mother’s room is suitable and that the staff are helpful and supportive. Many thanks, Karl Fazakerley, Care Home Manager.


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Review from J M (Son-in-law of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We know this care home very well as we have the mother-in-law's brother staying here. We had no hesitation asking to have her stay here because we would recommend this place to anyone needing this type of care.

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Review from Lynn M (Daughter of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We decided to choose this care home as my mam's brother has been here for 5 years and when we came to visit we were very impressed with all the staff. They are so friendly and caring, they cannot do enough for you and the residents. The food is always nice and very well thought about, such a lovely
homely atmosphere.

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Review from J B (Daughter-in-law of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visit our relative in a very frequent basis and find the standards of cleanliness and good food extremely good. With excellent friendly and caring staff.

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Review from Ian B (Son of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent, friendly staff. Clean accommodation and good food.

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Review from Edna H (Wife of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not hand over my husband for someone else to look after for a few days whilst I get a rest and pull myself together but at Paddock Stile Manor I am perfectly happy to do this as I know he is very very well looked after and is happy there. It is spotlessly clean and the food is good and you can
only speak as you find and we find this is an excellent home. The staff are so caring and lovely with their residents.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for taking the time to write a positive review for Paddock Stile Manor, all comments are greatly appreciated and I will be sure to pass them onto the team. The staff strive to provide an environment where relatives and the residents feel comfortable and I am pleased to hear that you are happy to leave your husband in our home where you know he is well looked after.


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Review from Joy S (Husband of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent home. My husband is well looked after but most of all he is happy and content and safe.
He has early Alzheimer's, started slowly at 60. He is now 67.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for taking the time to leave a positive review for Paddock Stile Manor, we are always pleased to receive feedback and I will certainly share it with the team. We take great pride in providing the best care possible and will continue to do so for your husband.
Craig Swan, Home Manager.


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Review from Keith W (Son of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We think the level of care is second to none. The staff have time for anything and everything, my dad needs. The food is excellent, and dad is eating better and enjoyed everything her is offered. It's clean and welcoming. I can't think of any faults at all.


I would recommend Paddock Stile Manor to

anyone who needs good care for a relative.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for your review of Paddock Stile Manor. We are pleased to hear you think the level of care is second to none, our staff do strive to ensure this is a priority. Kind regards


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Review from E T (Wife of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being worried about leaving my husband, we were quickly put at ease by the staff overall. He settled quite quickly, is always very clean and well fed and his room is spotless.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for the review of Paddock Stile Manor. I am very pleased to hear the staff made you feel at ease after your initial worry. We understand this can be a difficult time. Kind regards.


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Review from S T (Wife of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband was admitted to this care home, I have been more than satisfied and find the staff amazing. I now feel I can rest at home knowing he is in excellent care. Fab.
Registered nurses, look after every aspect of my husband's health and care.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for the review of Paddock Stile Manor. I am very pleased to hear your positive feedback about our staff, who strive to deliver the very best care. I am glad this has been noticed. Kind regards.


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Review from Alan W (Husband of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From visiting this home to view suitability for my wife's needs along with my daughter we thought it would take some beating for comfort, good décor and organisation of activities and friendliness. Also, meal planning, we were not wrong. During my wife's stay, we could not find fault with the place
and found the staff excellent and would strongly recommend this care provider.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

We appreciate you taking the time to review Paddock Stile Manor. We are happy to hear that your dad enjoyed the food at Paddock Stile Manor and that he is now eating better as a result of this. Our staff strive to create a welcoming environment and we are glad that this has been noted. Kind regards.


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Review from Denise S (Daughter of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad was admitted into Paddock Stile Manor, he has gone from strength to strength. The care he receives is second to none, every member of staff has time for each resident and treats each one as an individual, recognising which care is needed.


He can speak and say a lot more which is a huge

improvement, as all he could manage a few months ago was a simple "yes or "no". I do believe this is due to the dedication and hard work of every member of staff and would highly recommend this care home to others.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you very much for your review of Paddock Stile Manor. I am so pleased to hear your Father’s speech has gone from strength to strength. We do work hard as a team to ensure all residents are treated as individuals and we are pleased the dedication of our staff has been recognised. Kind regards.


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Review from Pauline W (Daughter-in-law of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home provides everything that my father in law needs and although he has only resided here for a short while, as a family we are more than happy with his care and treatment. The staff are extremely attentive and sensitive to his needs and treat him with respect. The food is good and nutritious
as well as plentiful.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for your review of Paddock Stile Manor. We are happy to hear that you felt the meals provided were nutritious and plentiful. Nutrition is one of our top priorities. Our staff do their best to be attentive to all residents so we are pleased that this has been noted. Kind regards.


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Review from Andrew W (Son of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Paddock Stile Manor is a lovely care and nursing home. All the staff are great! From the first day that my mother met the manager and the team of carers, nurses, domestic and auxiliary staff, she felt at home.
We have personalised my mother's room and this has provided her with a peaceful haven. The
activities and trips to the seaside, schools, churches, community centres and town shopping centres make a huge positive impact on my mother's health, well-being and happiness. Thank you.

Reply from Craig swan, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for your review of Paddock Stile Manor. We are pleased to hear you feel all of our staff are great, and that your mother feels at home. We feel that activities are important for the residents and we are glad to hear that they have had a positive impact on your mother’s health and wellbeing. Kind regards.


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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Paddock Stile Manor Dementia Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Paddock Stile Manor Dementia Care Home is calculated as follows: ( (157 Excellents x 5) + (32 Goods x 4) ) ÷ 189 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Paddock Stile Manor Dementia Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Julie

Julie Thompson

Job Title: Home Manager

Joined: 2020

Hello, my name is Julie Thompson and I am the Home Manager at Paddock Stile Manor care home in Houghton-le-Spring. I have worked in the care sector since 1997 as a Care Assistant and became Home Manager in 2015. I was delighted to receive an Outstanding Achievement Award in 2016 when completing a higher-level Leadership and Management Diploma. I joined Orchard Care Homes in August 2020 as Home Manager at Paddock Stile Manor.