Paddock Stile Manor Dementia Care Home

Philadelphia Lane, Newbottle, Houghton le Spring DH4 4ES
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9.8 69 Reviews
  • Paddock Stile Manor Dementia Care Home, Houghton le Spring
Rated ‘Good’ by regulator CQC in July 2020, Paddock Stile Manor care home is nestled in the town of Houghton-le-Spring, halfway between Durham and Sunderland, offering dementia, residential and short-term respite care.

The home provides 40 spacious and comfortable en-suite rooms, all decorated with modern and bright fittings. Many of the residents have lived in the home for a long while and have built up close relationships with staff members.

Several communal lounges within the home offer space for residents to take time out to relax, spend time with friends and family or get involved in activities. The dedicated Activity Coordinator prepares a diverse schedule of events, residents can often be found playing the piano, singing along to some music or having a good old dance. The home also has an in-house parlour, ‘Sophies Salon’ where residents can get their nails or hair done and be pampered.

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Care Provided by Paddock Stile Manor Dementia Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Thompson (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Paddock Stile Manor Dementia Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,077
  • (these prices are only a guideline, please contact Paddock Stile Manor Dementia Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family & Friends welcome anytime


  • Parking

  • Free on-site Parking


Paddock Stile Manor Dementia Care Home Reviews (69)

Total of 69, showing 61-69
9.8

Paddock Stile Manor Dementia Care Home has a Review Score of 9.8 (9.831) out of 10, based on 16 reviews in the last 2 years. Over all time Paddock Stile Manor Dementia Care Home has 69 reviews.

Overall Experience

  • 62
  • 7
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Date Published

69
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8
16
53

Review from Anthony F (Son of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff working beyond the call of duty every day. Clean and tidy home from home for residents.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for your review of Paddock Stile Manor. We are very pleased that you feel we have excellent staff. We strive for high standards of care in the home and we are encouraged that this has been noticed. Kind regards.


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Review from J C (Granddaughter of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really friendly and very professional. Can highly recommend.

Reply from Craig swan, Homa Manager at Paddock Stile Manor Dementia Care Home

Many thanks for your review of Paddock Stile Manor. I am very pleased to hear you find the staff friendly and professional and also that you would highly recommend Paddock Stile Manor. Kind regards.


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Review from Julie B (Daughter of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Paddock Stile Manor is 5 star plus, I didn't know care homes like this existed.
The staff are worth their weight in gold, they are helpful, smart and very caring. When I mean staff, I mean management, nurses, carers, kitchen staff, domestic, laundry and activities - they are all brilliant.
It's a
pleasure to go and visit my mother, she is clean, happy and very very well looked after. Since my mother went into the home she has put on weight which is brilliant. It's the best decision I have ever made in my life.


My family are really happy she is being well looked after, we can all get on with our lives with no worries about my mother at all. We are one very happy family.


Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you very much for your review of Paddock Stile Manor. We are pleased to hear your Mother is happy and well looked after in the home. It is great that you have such positive feedback for our staff, they do work hard to maintain a high standard of care and it is lovely to know this has been noted. Kind regards.


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Review from J H (Daughter of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived in this care home for over seven years.
I am satisfied with the care given to him.
The staff are excellent with him and treat him with dignity.
This care home has great activities ranging from days out visiting places nearby, interaction with school children at a local school
and church afternoon teas.
They have a good activity lady who organises all of this and more eg bingo, quizzes, exercise classes, and when it is someone's birthday it is celebrated with a singer and a tea with a cake.
I would highly recommend this care home to anyone for the simple fact of my peace of mind that my dad is well taken care of.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for your review of Paddock Stile Manor. I am pleased to hear you feel the staff are excellent and treat your father with dignity. It is also great that you feel the home has a good range of activities available, we do try to accommodate all residents and preferences when it comes to activities in the home. Kind regards.


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Review from L W (Daughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home excellent, very friendly and homely.
Mother liked it, she said she would go back.
The rooms are all very clean and tidy, very welcoming.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for your review of Paddock Stile Manor. Our housekeeping team try to ensure high standards of cleanliness are met. We are very pleased to hear your mother enjoyed her stay and that she would be happy to return to the home in the future. Kind regards.


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Review from Heather G (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very happy with the care that she received at Paddock Stile and cannot praise the level of care she received enough.
The only problem being that two patients suffering from dementia gained access to her room and frightened her.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for your review of Paddock Stile Manor. We are really pleased to hear that your mother was happy with the care she received during her stay and we take on board your comments so that we can look into this further. Kind regards.


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Review from Ann E (Wife of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has had excellent care in this nursing facility at Paddock Stile Manor. The staff both nursing and carers are respectful and caring at all times. Nothing is too much trouble and I am kept informed at all times.

Reply from Craig Swan, Care home manager at Paddock Stile Manor Dementia Care Home

Thank you very much for your review.
I am so pleased that you were happy with the service your relative received at Paddock Stile Manor.
We do work hard to provide a high standard of care.
It is lovely to hear such positive feedback.
Thank you again.
Kind regards.


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Review from Josephine C (Wife of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to tell you, I couldn't be more happy with this care home. The staff are wonderful and so caring. My husband's welfare and treatment I could never fault.
I enjoy my time with my husband and when I come home I have no more stress or worry because I know I have left him in good hands.
God bless them all.

Reply from Craig Swan, Care home manager at Paddock Stile Manor Dementia Care Home

Thank you very much for your review.
It is so lovely to hear that you were happy with the care your husband received.
Our staff do work hard to provide the best care possible, it is great to know that this is noted.
Thank you again.
Best wishes.


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Review from L F (Wife of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff from domestic to nurses and management cannot be faulted.
They are very caring and respectful to their residents and their families.

Reply from Craig Swan, Care Home Manager at Paddock Stile Manor Dementia Care Home

Thank you very much for your review.
I am so pleased that you were happy with the care your husband received at Paddock Stile Manor. Our staff do work hard to make sure all our residents and their families are made to feel welcome and at home.
Thank you again.
Kind regards


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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Paddock Stile Manor Dementia Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Paddock Stile Manor Dementia Care Home is calculated as follows: ( (157 Excellents x 5) + (32 Goods x 4) ) ÷ 189 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Paddock Stile Manor Dementia Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (1)

Julie

Julie Thompson

Job Title: Home Manager

Joined: 2020

Hello, my name is Julie Thompson and I am the Home Manager at Paddock Stile Manor care home in Houghton-le-Spring. I have worked in the care sector since 1997 as a Care Assistant and became Home Manager in 2015. I was delighted to receive an Outstanding Achievement Award in 2016 when completing a higher-level Leadership and Management Diploma. I joined Orchard Care Homes in August 2020 as Home Manager at Paddock Stile Manor.