Archers Court Nursing Home

Archer Road, Farringdon, Sunderland SR3 3DJ
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9.9 69 Reviews
  • Archers Court Nursing Home, Sunderland
Archers Court Nursing Care Home is a warm, friendly and recently refurbished care home, offering vital specialist care for people living with dementia. Based in Sunderland, they are the first in the Orchard Care Homes group to be entirely made up of their innovative dementia-specialist Reconnect communities.

Close to local amenities and shops in Farringdon, Archers Court has large communal living rooms, conservatory, beautiful gardens and even an in-house hairdressers, where residents can be pampered by a trained hair stylist. With a team of activity co-ordinators on hand to organise fun events and days out, there's always something exciting happening at Archers Court Nursing Care Home!

Archers Court is exclusively dedicated to supporting those living with all types of dementia; including vascular dementia, Alzheimer's Disease and frontotemporal dementia. From care assistants to dementia support workers, nurses to the senior team, colleagues at Archers Court Nursing Care Home have specialist dementia training to ensure your loved ones receive the best level of care for their needs.

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Care Provided by Archers Court Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sharon Easterbrook-Smith (Registered Home Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004
    • Number of floors: 2

Funding & Fees Guide for Archers Court Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family & Friends welcome anytime.


  • Parking

  • Free on-site Parking


Archers Court Nursing Home Reviews (69)

Total of 69, showing 21-40
9.9

Archers Court Nursing Home has a Review Score of 9.9 (9.869) out of 10, based on 19 reviews in the last 2 years. Over all time Archers Court Nursing Home has 69 reviews.

Overall Experience

  • 47
  • 17
  • 3
  • 1
  • 1

Date Published

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Review from Freda J (Daughter of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been in Archers Court for 6 weeks. However from day one, she has been treated with nothing but tender loving care, nothing is too much trouble or bother for any member of staff. That goes right across the board, no matter who you talk to, everyone is only willing to help and assist in any
way possible.

Reply from Krzysztof Bialczyk, Manager at Archers Court Nursing Home

Thank you very much for taking the time to leave us a review. We're extremely grateful for your praise of our service. The staff and management are equally proud of receiving such glowing feedback.


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Review from Carole D (Wife of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, clean and pleasant rooms. Food very good. Care good.

Reply from Sharon Easterbrook-Smith, Home Manager at Archers Court Nursing Home

Thank you for the lovely review for Archers Court, I will ensure I pass your kind words onto the staff team. Kindest regards.


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Review from T M (Son-in-law of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff work hard and are welcoming to residents and their families. They try to form a bond with residents. Covid testing of visitors appeared lax as there was very little evidence of staff present to ensure tests were carried out and documented accurately.

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Review from Linda G (Friend of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have not seen any activities going on, except the open day where there was a singer and the residents seemed to be enjoying themselves. Unfortunately, my friend wasn't one of them as she had been told there wasn't a wheelchair she could use. I know she can walk but is not confident to go any distance.
Her reaction to the staff is some are always unpleasant while others are kind and helpful. She lost her confidence after several falls at home and would appreciate more support when moving about.

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Review from F B (Sister of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has seemed to settle well after spending a month in hospital prior to going into the home. From the beginning all the staff have been very approachable, helping his family through these difficult times. Carers and domiciliary understand his illness and they have a warm and friendly manner
towards him. We hope to have our brother remain here as long as possible.

Reply from Sharon Easterbrook-Smith, Home Manager at Archers Court Nursing Home

I would like to say thank you so much for your lovely review, we appreciate your kind words, I will pass your lovely review on to the staff, thank you again from Sharon and all the staff team at Archers Court.


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Review from M L (Son-in-law of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the appointment of a new manager, there has been a real positivity around Archers Court. Staff looking happy, conversing with relatives in a positive and professional manner. Activities have positively increased which my mother-in-law enjoys a lot. Residents are treated as individuals with the
staff clearly aware that they work in the residents' homes. Long may it continue.

Reply from Sharon Easterbrook-Smith, Home Manager at Archers Court Nursing Home

Thank you so much for your lovely review Malcolm, and thank you for your kind words. I am delighted that you and your family are so pleased with Archers Court and great to see everyone very happy. Thank you again, your review and comments are very much appreciated. Kind Regards, Sharon Easterbrook-Smith.


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Review from Deborah C (Niece of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunty had respite at this home, we were reassured from the first meeting with the manager and deputy manager. The care and support shown from both of them and the fabulous carers was second to none. The cleanliness of the home is excellent. My Aunty was so happy while she stayed there and I would
not hesitate to continue to use this care home again. Thank you to all.

Reply from Sharon Easterbrook-Smith, Home Manager at Archers Court Nursing Home

Thank you Deborah for your lovely review it is very much appreciated for your kind and positive feedback, I am delighted you are pleased with Archers Court and will certainly pass on your kind words to the staff team. Thank you again for your lovely review and comments on our staff team. Kind Regards, Sharon Easterbrook-Smith.


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Review from P E (Son of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The past months have been an extremely testing time for care home staff. In difficult circumstances, the staff at Archers Court have always been highly professional, extremely friendly, and dedicated to their work. Their support has been vital to help my mam through this period and it is very much appreciated.
I can't speak highly enough of Archers Court.

Reply from Sharon Easterbrook-Smith, Home Manager at Archers Court Nursing Home

I would like to say thank you so much for your lovely review and kind words, it is very much appreciated and I will pass your review onto the staff team at Archers Court. Kindest regards, Sharon Easterbrook-Smith.


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Review from Maureen Y (Niece of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was very apprehensive to put my Aunt into any home as she is 78 years old with learning disabilities and slight onset of dementia. Archers Court was recommended and after weeks of putting off, we decided to put her in for 5 days respite. I should have done this years ago, she loved it, the staff were
amazing, the management team were fantastic. I would definitely recommend.

Reply from Sharon Easterbrook-Smith, Home Manager at Archers Court Nursing Home

I would like to say thank you so much for your lovely review, it is a credit to the management and staff team at Archers Court. You are very welcome to bring your Aunty back to Archers Court anytime, she was a delight to look after. Kind regards, Sharon and all the staff team.


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Review from B P (Son of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother has been in this care home for a short period of time following her discharge from the hospital.
In that time she has had a fall which I was advised of, however, the extent of her injuries was incorrectly reported to me and a small cut to her arm was discovered to be a black eye.
In addition,
her personal belongings have “gone missing” nightdresses, underwear and towel.
The most shocking thing is her purse containing cash is also missing.
I have tried repeatedly to speak to the manager, left messages etc and today like many other days the phone has a recorded message that no one is available to answer.
On Mother’s Day, my mother did not receive her gifts and cards until I rang in the late afternoon to ask where they were. I was spoken to in a very rude unprofessional manner by a member of staff however my mother did receive her gifts by late afternoon.
I have voiced my concerns to social services but as theft appears to have taken place I will be informing the police and the CQC.

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Review from Neville S (Son of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father was a resident for around 18 months and the care and attention he received from the carers was brilliant.
Unfortunately, Dad died on 12/1/21 and the response from management was deplorable.
I received a call during the night from the nurse who was lovely advising me that Dad had passed.
We
received no contact afterwards offering condolences and have since had one or two issues such as repayment of money held on account which was to cover incidentals like chiropodist despite being told we would receive a cheque, two months later and it is still outstanding.
I am disappointed with the lack of compassion and don’t think it is acceptable to simply blame everything on Covid-19.

Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Neville, thank you for taking the time out to leave a review for our home, I am pleased to hear that you were happy with the care we provided your father. We take on board any feedback we receive and strive to provide the best level of care possible. Kind regards, Libby Taws.


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Review from Jacqueline K (Daughter of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

First of all this review is based on the handling of the passing of my mam at Archers Court. On Dec 11th my mam was discharged from hospital into the care of Archers Court. Due to covid restrictions, I wasn't allowed to visit until Boxing Day. I was overjoyed to visit as I hadn't seen my mam since October.
My visit was 30 minutes. I phoned daily and was told my mam was not doing very well. On the 30th Dec early evening, I received a phone call telling me my mam was not responding very well and could I go to see my mam. On arriving I was told I had 30 mins. My mam was in a bad way but responded by moving her head when I spoke. I Facetimed family members, I was the only one allowed to visit, to say their goodbyes. The nurse began to let me know my time was up. What harm was I doing? I was in the room, the door was closed and I wasn't interacting with anyone. Where is the compassion? I sobbed as I left my mam taking her dying breaths. Arriving home the phone rang, my mam had passed. No condolences.

Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Thank you for your review, we really do value the feedback that we get about our home. We strive to provide the very best care to our residents, and we take on board the comments that you have made. Kind regards, Libby Taws.


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Review from Doreen S (Wife of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is in this care home and all managers and carers are brilliant. I think they are all amazing very pleasant. Nothing is primal to them, they do a lot to entertain the residents, they do everything to look after the residents and their families that visit the home. The home is spotlessly clean.
All of them should be given a medal.

Reply from Libby Taws, Home Manager at Archers Court Nursing Home

I thank you for your kind words and happy that your husband has settled into Archers Court. I most certainly will pass on your kind words to the staff as they will be very happy. If there is anything you require please do not hesitate to contact me.


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Review from J B (Wife of Resident) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner went into a care home at Archers Court. I was recommended he went there. He has settled in very well and I am pleased with his care.

Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Thank you very much for your response, it is very reassuring to hear that you would recommend Archers Court and also that your relative has settled in well. I will pass your comments of appreciation onto the staff. Thank you.


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Review from Pauline A (Daughter of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When anyone enters the room, go and say who they are. To be patient and give her time.

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Review from G C (Daughter-in-law of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have always treated my relative with care and respect but recently her condition has changed and she has become more forgetful. Staff have taken this into account and are increasingly careful and mindful of her needs.

Reply from Elizabeth Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you believe our team treat your relative with care and respect. It is also pleasing to hear that you would be extremely likely to recommend our home.
Kind regards.


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Review from A W (Daughter of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Archers Court for just over a year and has received nothing but 'first-rate' care and support. She is completely settled and accepting of support and activities which enhance her daily experiences. She declines any opportunity to leave the home, preferring to stay where she feels
safe and secure. We are indebted to the staff for the quality of care and respect shown to my mother.

Reply from Elizabeth Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you believe that your mother has received first-rate care. It is also pleasing to hear that she is completely settled in our home and feels safe and well cared for.
Kind regards.


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Review from C C (Daughter of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the home to be very pleasant. The rooms are lovely and the facilities very good. The staff are all very friendly and nothing is a bother. My mother has settled in well.

Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our home to be very pleasant. It is also pleasing to hear that you find all of our staff to be friendly and that your mother has settled in well.
Kind regards.


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Review from Roslyn B (Daughter of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is lovely, very homely, staff helpful and an all-round good team. The manager always around and insight of visitors, very pleasant and passes the time of day with everyone she meets. Mam very happy and loves the staff. Rooms well kept and clean and tidy.

Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our home to be lovely and homely. It is also pleasing to hear that your mum is happy here and loves our hard-working staff.
Kind regards, Libby Taws, Home Manager


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Review from John C (Son of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well managed and well professional service delivered by the staff, who always do their job with a smile.

Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our home to be well managed. It is also pleasing to hear that you see our hard-working staff providing excellent care with a smile on their faces.
Kind regards, Libby Taws, Home Manager


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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Archers Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for Archers Court Nursing Home is calculated as follows: ( (195 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 222 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Archers Court Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Sharon

Sharon Easterbrook-Smith

Job Title: Home Manager

Joined: 2021

My name is Sharon Easterbrook-Smith and I am the Home Manager here at Archers Court Care Home in Sunderland. I have worked in the elderly care sector since leaving school, starting as a Care Assistant and progressing to management.