Archers Court Nursing Home

Archer Road, Farringdon, Sunderland SR3 3DJ
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9.9 69 Reviews
  • Archers Court Nursing Home, Sunderland
Archers Court Nursing Care Home is a warm, friendly and recently refurbished care home, offering vital specialist care for people living with dementia. Based in Sunderland, they are the first in the Orchard Care Homes group to be entirely made up of their innovative dementia-specialist Reconnect communities.

Close to local amenities and shops in Farringdon, Archers Court has large communal living rooms, conservatory, beautiful gardens and even an in-house hairdressers, where residents can be pampered by a trained hair stylist. With a team of activity co-ordinators on hand to organise fun events and days out, there's always something exciting happening at Archers Court Nursing Care Home!

Archers Court is exclusively dedicated to supporting those living with all types of dementia; including vascular dementia, Alzheimer's Disease and frontotemporal dementia. From care assistants to dementia support workers, nurses to the senior team, colleagues at Archers Court Nursing Care Home have specialist dementia training to ensure your loved ones receive the best level of care for their needs.

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Care Provided by Archers Court Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sharon Easterbrook-Smith (Registered Home Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004
    • Number of floors: 2

Funding & Fees Guide for Archers Court Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family & Friends welcome anytime.


  • Parking

  • Free on-site Parking


Archers Court Nursing Home Reviews (69)

Total of 69, showing 41-60
9.9

Archers Court Nursing Home has a Review Score of 9.9 (9.869) out of 10, based on 19 reviews in the last 2 years. Over all time Archers Court Nursing Home has 69 reviews.

Overall Experience

  • 47
  • 17
  • 3
  • 1
  • 1

Date Published

69
3
15
19
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Review from J B (Daughter of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been able to appreciate the care and support my mum has received in the two months she has been in the care home, especially during such a difficult time for our family recently. I know she is safe - well cared for by the lovely staff there.

Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you would describe our home as excellent in all areas. It is also pleasing to hear that you believe your mum is well cared for by our staff.
Kind regards, Libby Taws, Home Manager


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Review from Irene P (Daughter of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are pleasant and very helpful. The home is always clean. The food for the resident always looks fresh and very nice.

Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you would describe our home as excellent in all areas. It is also pleasing to hear that you find our staff to be pleasant and helpful.
Kind regards, Libby Taws, Home Manager


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Review from Violet S (Sister of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very welcoming. The staff are good, nothing is too much bother for them. Food is very good, my brother looks forward to his meal everyday. He is washed and dressed smartly every day.

Reply from Elizabeth Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our home to be welcoming. It is also pleasing to hear that you find our staff to be good and able to provide anything you or your brother may need.
Kind regards, Libby Taws, Home Manager


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Review from Brenda M (Niece of Resident) published on 16 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Carers very caring but not enough on the floor. 1 carer plus 1 nurse on shift so if they are showering or attending someone, it leaves no one to respond to chair sensors. The lounge is left unattended long enough for residents to strip off or use a cup as a urinal!!! Laundry girl is very good.

Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Thank you for taking the time to review our care home. The care and dignity of our residents is of the utmost importance to us and we endeavour to provide the best possible care at all times.
I have read all your comments and if you would like to call in and see me on your next visit, I would welcome the opportunity to discuss them further.
Kind regards, Care Home Manager.


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Review from Claire G (Daughter of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been extremely helpful, caring and accommodating with my mother. They are very passionate about what they do and ensure that residents and family are well cared for. I have been very impressed with the service they have been able to provide at such short notice and very grateful.

Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you would describe our home as excellent across all areas. It is also pleasing to hear that you find our hard-working team to be passionate about the care we provide.
Kind regards, the Home Manager


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Review from L C (Daughter of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Hampshire, I ring Archers Court at least twice weekly. From the support staff to the care staff I am really made to feel welcome. They take the phone so I can speak to my mam. I visit Archers Court monthly, made to feel welcome by all members of staff. They are friendly, kind, everyone takes
great care of the residents. My mam is very happy and content in her surroundings. Thank you one and all.

Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that both our support team and care team make you feel welcome. It is also pleasing to hear that your mother is happy and content in our care.
Kind regards, the Home Manager


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Review from J R (Daughter of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant well run home.
Very clean and nice, light rooms.
Good food.
Staff friendly and helpful.
My dad would love to stay again.

Reply from Elizabeth Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our home to be pleasant and well run. It is also pleasing to hear that your dad would love to stay again.
Kind regards, Elizabeth Taws, Home Manager.


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Review from Milly (Granddaughter of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After searching Sunderland for a good care home for my gran we were delighted to get her placed in Archers Court. She's settled in so well, the staff do an amazing job. We have great peace of mind knowing she's looked after so well, thanks for all the support and everything you all do.

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Review from Allison F (Daughter of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad became a resident here in July this year. Before he came the manager visited him to assess him. From the beginning, she made him very welcome and helped enormously settling him in. She also makes my other extremely welcome while she visits him. All the staff are very pleasant and nothing is too
much trouble. This is our first experience of care homes but always feel very comfortable leaving dad here knowing he is in very good care.

Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find all of our staff to be pleasant. It is also pleasing to hear that your first experience of a care home has been with us and that we have put any concern to rest.
Kind regards, Libby Taws, Home Manager


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Review from S T (Son of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just really a general compliment to say that you care for Mum's wellbeing and how happy she is. She loves it here and is very happy. A massive thank you from me - makes me feel so good to know you care.

Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your mum is happy at our home. It is also pleasing to hear that your mum absolutely loves it here and that you feel better knowing that our dedicated staff, genuinely care for our residents.
Kind regards, Home Manager


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Review from Tania L (Daughter of Resident) published on 17 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Archers Court is very clean, bright and comfortable. Our Mum has lived here more than 2 years and we are very happy with the standard of care and attention. The staff are unfailingly pleasant and polite, and they really care about making sure residents are safe and well cared for. There are various
activities on offer, a weekly visit from the hairdresser, trips out and musical entertainment. The managers are always keen to hear feedback and act quickly if there are any concerns so we know any problem would be quickly resolved. Our Mum is very happy here.

Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that your mum is happy and settled with us and that you find our staff to be friendly, polite and pleasant. It is also pleasing to hear that that you feel there is a variety of activities available and that any feedback you provide is taken on board and actioned.
Kind regards Libby Taws, Home Manager


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Review from Kathleen K (Sister of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hasn't been here long enough to judge. The meeting today was very comprehensive. All my questions were answered fully and helpfully. It was good that my brother was at the meeting.

Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that the meeting regarding your brother was comprehensive and that all of your questions were answered. We very much look forward to getting to know you and your brother and welcome any questions you may have now and in the future.
Kind regards Libby Taws, Home Manager


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Review from Ian M (Son of Resident) published on 16 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Archers Court since 2014, following the death of my father. She was there during the change of ownership and is in need of 24-hour care.
The home has, since Mother was placed in care, looked after mother professionally and with care. Since the new manager came in, the level of
care and organisation has increased.
Since I live in Canada, I need to be confident of mother’s care, I phone weekly and the staff always see mother receives the call and gives me an update. The admin service takes care of mother’s spending money and give me monthly updates and communicate with me very effectively if my mother has a bad turn or would like something.
A care home is only as good as its staff and I can honestly say the staff in Archers Court are great and I have total trust in them to ensure my mother is cared for, under an experienced manager.

Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am pleased to hear that your mum is looked after and treated with care. It is also wonderful to hear that you are kept up to date with your mum’s progress and that they are able to provide you with peace of mind and confidence that your mum is being well looked after.
Kind regards Libby Taws, Home Manager


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Review from Denise B (Daughter of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review for my mother was most pleasing, every aspect of the care was covered.

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Review from S C (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Activities have greatly improved since the arrival of the activities coordinator but I still feel more could be done on the days she doesn't work. It is nice to see that more residents are now coming together in the lounge area. The new curtains in the lounge add a more homely touch.

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Review from A G (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam had a fall at home, we knew then she could no longer stay in her home. I contacted Archers Court.
Mam is going on 94 years old and she is blind and needs a lot of help.
Archers Court met with her, we were pleased they could meet well her needs. As weeks have gone on Mam has settled in. We cannot
thank the staff enough for the kindness they show to her.
Nothing is a problem for them. They have a laugh with her. Knowing that she is happy is most important to us, also she feels safe. I have said to the girls I wish we had done it sooner, mam might have felt more confident to join in with the other ladies.
Thank you all.

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Review from Maureen W (Sister of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The last review I attended was to meet the new manager, she was very helpful with everything I asked.

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Review from S T (Son of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and staff at Orchard Court are all very professional and caring at all times. My Dad is treated with kindness, care and dignity. He is very happy and content, the staff are always happy and smiling, very attentive and are always there when he needs them. I would definitely recommend Archers
Court to anyone who is contemplating a care home for a loved one.

Reply from Jackie Murray, Head of Regional Operations at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you are happy with the care your Dad is receiving and that he is treated with kindness, care and dignity. It is also gratifying to hear that you would have no hesitation in recommending our home. Kind regards.


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Review from Kathleen T (Wife of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything has been first class up till now.

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Review from M W (Son of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly, always on hand to solve any problems. Care home is clean, warm and no smells. Food is good, always snacks available to residents. Mam was always clean and tidy in her appearance. She was encouraged to keep her own independence. Medication was given at the correct time and well documented.
As a family, we were happy with everything at the home.

Reply from Andreea Bisceanu, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you are happy with the care your Mam is receiving.
Kind regards Andreea Bisceanu, Home Manager


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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Archers Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for Archers Court Nursing Home is calculated as follows: ( (195 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 222 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Archers Court Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Sharon

Sharon Easterbrook-Smith

Job Title: Home Manager

Joined: 2021

My name is Sharon Easterbrook-Smith and I am the Home Manager here at Archers Court Care Home in Sunderland. I have worked in the elderly care sector since leaving school, starting as a Care Assistant and progressing to management.