Archers Court Nursing Home

Archer Road, Farringdon, Sunderland SR3 3DJ
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9.9 69 Reviews
  • Archers Court Nursing Home, Sunderland
Archers Court Nursing Care Home is a warm, friendly and recently refurbished care home, offering vital specialist care for people living with dementia. Based in Sunderland, they are the first in the Orchard Care Homes group to be entirely made up of their innovative dementia-specialist Reconnect communities.

Close to local amenities and shops in Farringdon, Archers Court has large communal living rooms, conservatory, beautiful gardens and even an in-house hairdressers, where residents can be pampered by a trained hair stylist. With a team of activity co-ordinators on hand to organise fun events and days out, there's always something exciting happening at Archers Court Nursing Care Home!

Archers Court is exclusively dedicated to supporting those living with all types of dementia; including vascular dementia, Alzheimer's Disease and frontotemporal dementia. From care assistants to dementia support workers, nurses to the senior team, colleagues at Archers Court Nursing Care Home have specialist dementia training to ensure your loved ones receive the best level of care for their needs.

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Care Provided by Archers Court Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sharon Easterbrook-Smith (Registered Home Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004
    • Number of floors: 2

Funding & Fees Guide for Archers Court Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family & Friends welcome anytime.


  • Parking

  • Free on-site Parking


Archers Court Nursing Home Reviews (69)

Total of 69, showing 61-69
9.9

Archers Court Nursing Home has a Review Score of 9.9 (9.869) out of 10, based on 19 reviews in the last 2 years. Over all time Archers Court Nursing Home has 69 reviews.

Overall Experience

  • 47
  • 17
  • 3
  • 1
  • 1

Date Published

69
3
15
19
50

Review from L B (Grandson of Resident) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, very friendly. Great.

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Review from E G (Daughter of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience of this home is very positive. My father is well looked after. The staff are very caring and treat him with dignity and respect.

Reply from Andreea Bisceanu, Home Manager, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to write a positive review for Archers Court, all comments make a huge difference to the home and the staff and I will certainly pass these comments onto the team, they will be very pleased.
Andreea Bisceanu, Home Manager


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Review from Gary M (Son of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After expecting difficulties with my mother accepting her new 'home' I can only give my great thanks to the manager and staff at Archers Court Farringdon for the tremendous help, care and understanding throughout this transition. It is early days yet but signs are that all will be good in the future.

Reply from Andreaa Bisceanu, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to write a positive review for Archers Court. All comments make a huge difference to our home and the team and I will certainly pass your comments on to them. I am pleased to hear that your mother has settled in well to her new home and that the staff were understanding and caring throughout this difficult time for you all.


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Review from P R (Daughter of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Archers Court has been home to my mother for 2 years, I have found it homely and welcoming. Staff are good and my mother's needs are catered for. I would recommend this home to anyone who is looking to find a home for their loved ones.

Reply from Andreaa Bisceanu, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to write a positive review for Archers Court, it makes a huge difference to the home and our staff and I will certainly pass your comments on. I am pleased to hear that your mother's needs are catered for and that you would recommend our home, the team make great efforts to make sure all residents get the care they need and try to make it as homely and welcoming as possible.


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Review from K W (Brother of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has only been in this home for a few weeks but from the first walking into the home, we were made very welcome. The entire staff made you really feel at home whenever we visit.
His room is very pleasant and with a lovely view. There are always plenty of drinks, biscuits and music playing
whenever you visit. As a family, we are more relaxed our father is in a really good place.

Reply from Andreea Bisceanu, Home Manager at Archers Court Nursing Home

Thank you for taking the time to leave a positive review for Archers Court, the staff will be very pleased and I will be sure to pass it on. We strive to make the home a comfortable place for the residents and their families and we are glad that you have experienced this and that you are happy with the home.
Andreaa Bisceanu, Home Manager.


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Review from Julie J (Sister of Resident) published on 2 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just like to thank all members of staff at Archers Court care home for the excellent and professional care they gave my brother in his short stay at the home. All their staff, night shift and day shift go beyond their way to look after all residents. Never in my life seen such helpful people thank you
ALL so so much god bless you.

Reply from Andreea Bisceanu, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, highlighting the positive experience during your brother’s stay. Our staff constantly strive to deliver high-quality care and we are pleased that you felt this was the case.
I will be sure to share the comment about ‘helpful people’ as this will make the staff feel pride for the role they have played in caring for your brother.
Kind regards,
Andreea Bisceanu, Home Manager.


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Review from Eileen B (Daughter of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the home my Mam has received excellent care from the management and staff. All members of the care team are very understanding in the care given and dignity and put all residents first.

Reply from Andreaa Bisceanu, Care home manager at Archers Court Nursing Home

Thank you very much for your review.
I am so pleased that your mother is happy in Archers Court.
It is great to hear that our staff are doing a good job.
We do strive to deliver the best care possible.
Thank you again.
Kind regards.


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Review from Sally W (Daughter of Resident) published on 27 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This home is still going through a transition period as Orchard Care Homes took it over in August 2015. New furniture and fittings have been put in place but I worry about the long-term staff leaving as higher management charge through with their brand of changes.

Reply from Andreea Bisceanu, Care Home Manager at Archers Court Nursing Home

Many thanks for your comments and input.
We strive to provide the best care and professional environment for our residents and our staff, and a new management of the home will undoubtedly see a period of transition as you note.
The new fixtures and fittings have already made a positive impact on the home and we will work closely together with support from head office to create a good working environment for our new and existing staff.
Please do feel free to raise any further concerns with me.
Kind regards
Andreea Bisceanu, Home Manager


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Review from Carolyne B (Daughter of Resident) published on 27 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam had lived in Archers Court (nursing) for three months and we are delighted with the care that she is receiving. All the staff are extremely hard working and exceptionally caring, nothing is too much trouble. My Mam's quality of life has improved significantly since moving here, and she has even
started to speak again and make eye contact, (she has end-stage vascular dementia).
She has lived in two other nursing homes, nothing compares to this. Our family can now go home after our daily visit, happy in the knowledge that she is in safe hands and very well cared for.
I highly recommend this home for your loved ones.

Reply from Andreaa Bisceanu, Care home manager at Archers Court Nursing Home

Thank you very much for your review of Archers Court.
It is so lovely to hear such positive words about our home.
I am so pleased that you are happy with the care your mother receives.
It is wonderful to know her quality of life has improved to such a great extent.
Thank you again for your kind words.
Kind regards


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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Archers Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for Archers Court Nursing Home is calculated as follows: ( (195 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 222 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Archers Court Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Sharon

Sharon Easterbrook-Smith

Job Title: Home Manager

Joined: 2021

My name is Sharon Easterbrook-Smith and I am the Home Manager here at Archers Court Care Home in Sunderland. I have worked in the elderly care sector since leaving school, starting as a Care Assistant and progressing to management.