Ashlea Lodge Care Home

Hylton Road, Millfield, Sunderland SR4 7AF
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9.9 63 Reviews
  • Ashlea Lodge Care Home, Sunderland
Ashlea Lodge Care Home in Sunderland is a residential care, respite and specialist dementia care home in Millfield. Part of the award-winning Orchard Care Homes group, Ashlea Lodge boasts spacious bedrooms with en-suites, large communal living rooms, cosy seating areas, secure gardens and decking.

From short-term respite care to specialist dementia care through their innovative Reconnect community, Ashlea Lodge Care Home provides individualised, person-centred care for your loved ones. Every person that stays at the Sunderland care home receives a care plan individualised to their needs, ensuring they receive the best possible care whilst living at Ashlea Lodge.

Ashlea Lodge Care Home aims to provide the best possible support to those living with dementia through their very own Reconnect community. Offering a home-away-from-home environment, residents in the dementia-friendly Reconnect community are encouraged to remain as independent as possible, with the support of their highly trained team. The Reconnect team are skilled in supporting those living with all types of dementia, including Alzheimer's Disease, and each community has a higher amount of colleagues to ensure your loved one receives an exceptional level of care 24/7.

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Care Provided by Ashlea Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gillian Varley (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Ashlea Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,154
    • Self-Funded Residential Dementia Care from £1,154
    • Self-Funded Nursing Dementia Care from £1,961
  • (these prices are only a guideline, please contact Ashlea Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


Ashlea Lodge Care Home Reviews (63)

Total of 63, showing 1-20
9.9

Ashlea Lodge Care Home has a Review Score of 9.9 (9.929) out of 10, based on 34 reviews in the last 2 years. Over all time Ashlea Lodge Care Home has 63 reviews.

Overall Experience

  • 55
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Date Published

63
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25
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Review from E F (Sister of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident in this care home for a period of years. In all this time I must say the care given to him and me when I visit is excellent. If I am upset about brother I am treated with the upmost care, ready to listen to me.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your lovely review. We believe that it is important to support families whenever this is required to alleviate any concerns. This is so we can work together to provide the best care for the people living within the home.


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Review from Tracy C (Daughter of Resident) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashlea Lodge is a fantastic care home, the carers and the management are so attentive to the needs of the individuals, and the communication with our family has been excellent. Since my Mam transferred here from another residential home the difference in her is unbelievable. The quality of care, both
individually and collectively is first class, the hubs the home has in place are excellent, and having specialist dementia carers ensures that our family feel assured that our mams needs are understood and met. Management takes a real interest in checking in with us to ensure all aspects of care are being met, and the team are always engaging whenever we visit. A big thanks goes out to all the team at Ashlea Lodge, they are all a real credit to the home and the care sector overall. Thanks!

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Review from J C (Nephew of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very reliable and respectful when my Auntie needs some help. They are all so welcoming whenever myself and/or relatives come to visit. All the facilities are always clean and are always spotless.

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Review from M Y (Son of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been in this care home for a while and since she entered she has had great care from all the staff. They have really good patience with residents. Mum has all her needs catered for and I am kept informed of any problems that may occur with my Mother. All the staff are great and really
friendly from admin personnel to senior management. I wouldn't want her to anywhere else.

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Review from C C (Daughter of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is fabulous! My Mam has been here for nearly 2 years. The staff are amazing, caring, kind and considerate. They even remember family (ie me) by name! They treat residents like family; and give them cuddles if a resident asks (aka Mam). I'd recommend 1000% after my Mams other 5 failed
care home placements!

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Review from Fred A (Husband of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring. I visit daily and they even take an interest in my well-being. My wife gets taken care of very well. I am grateful for all of the staff and the care they give.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review. Our families are as important to us as the people we care for.


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Review from Fred C (Brother-in-law of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law is in this home. The staff are really good and caring. Previously my mother-in-law was also a resident. The staff knew my sister-in-law from then. They show genuine care for her. All of the staff are great.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review. We have dedicated staff who love providing the best care to people and we understand that supporting families is as important too.


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Review from K R (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly and helpful and see to my dad's needs and a very friendly atmosphere. My dad has settled in very well, his room has everything he needs it's very clean and comfortable. We were asked what food Dad liked as he is a vegetarian. I am very happy with the care my dad is receiving.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review, I will share the positive feedback with all the staff.


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Review from S D (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, without exception, are welcoming, kind and very caring. My dad has settled in well and his needs have been accommodated in a timely manner. My dad enjoys his meals which are nutritious and tasty.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review. I am please your dad has settled well here at Ashlea Lodge.


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Review from A M (Daughter-in-law of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing and go above and beyond for the residents.
The place is clean and tidy with good food options and caters for everyone's needs. Entertainment is great and there is always something going on.
Father-in-law seems happy and settled here.
More than happy with his care.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review. I will share this with the staff. I am very pleased that your family member has settled well.


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Review from N C (Nephew of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ashlea Lodge are brilliant, second to none. This is the second member of our family and the staff literally treat the residents like their own family. The building is kept very clean and tidy and staff are always on the go ensuring residents have the best care.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your positive review. I will share this with the staff team to let them know they are doing a great job.


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Review from Margaret W (Relative of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit to this care home today and I was impressed with the friendliness of the staff and also the number of staff in the area I was visiting. Security to get into the home was good and staff were very obliging and my family member was well cared for.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for this kind review. I will share this with the staff team here at Ashlea Lodge.


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Review from C D (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care and support that we are getting also the lovely environment, rooms and help we are receiving. Meal and drinks are all very nice and catered to the individual needs. If required the rooms are deep cleaned and are well equipped, the staff are all very welcoming and are
very kind and friendly to everyone.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review. I am pleased your first impressions have been a positive experience.


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Review from David H (Husband of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being cared for by Ashlea Lodge Care Home (reconnect unit) for 4 years my wife unfortunately passed away peacefully in December 2024, the staff at the home, in particular the reconnect unit, are without exception the most dedicated, caring, patient and well-trained personnel you could possibly
ask for. Their love and dedication to the residents is difficult to express in words and I cannot thank them enough for how they looked after my wife and how they also helped me in so many ways.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review. We are all dedicated to all our people and their families at Ashlea Lodge and our specialised staff on reconnect are a team we are very proud of.


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Review from Julie H (Daughter of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent provision provided for my Mam, all of the staff are amazing. My mother's wishes and personality are considered in every aspect of her care and well-being. The manager and her team have a professional but friendly approach which helps family members feel at ease about their relative's time
in the care home. Each member of the team contributes to a loving and well-organised place for the residents to be safe and well cared for.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you Julie, I will pass this on to all the staff. Your mother is very well thought of and her care and well-being are very important to us all. I appreciate you taking the time to provide a review.


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Review from Mandy A (Niece of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Always find the staff to be really pleasant and helpful every time we call to see my aunty. Nothing is too much trouble and they always offer me a brew after my long journey, the place is very clean and tidy.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review. I will pass your lovely comments to all the staff.


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Review from Julie R (Sister of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing with the residents. Friendly atmosphere around the place.
All Staff go above and beyond. Good variety of entertainment. Meals are very good and my sister enjoys them, everything is nice and clean.
Thanks for looking after her.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you Julie for your kind review. I'm glad that you feel the friendly welcoming atmosphere within the home and staff are all friendly. Your sister is a pleasure to care for.


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Review from M G (Daughter of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were unable to care for my Mam on our own any longer, after 3 years of trying. We were recommended to view Ashlea Lodge by a family friend.
The staff are more like family friends. Nothing is too much bother and I love how we're able to make our own coffee or tea for us and Mam, whenever we visit.
We're also impressed by the nursing staff, they are on top of all of Mam's meds and Mam has even put on some weight, which is brilliant.
Mam isn't a typical 80-year-old lady. She likes to watch football and rugby, enjoys sports of any kind, so the staff organised a group trip to the dog races and a Sunday lunch for everyone, too. We, as a family, can't recommend everyone enough, the entire staff go above and beyond for everyone.
It may sound strange to say this, but I can now, finally, sleep at night, without having to worry that Mam is safe, secure and healthy.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you, your mam has settled so well in the reconnect community and she always appears to be happy when staff are interacting with her. All the people who went out for the day trip to the dog races thoroughly enjoyed their day and this was lovely to see.


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Review from Lyndsey L (Niece of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been in the home for just over 1 year, previously my nanna, her mam, was a resident in Ashlea Lodge. The staff are amazing they genuinely care for the residents. The home is always clean and everyone is so friendly. When my auntie needed the care we didn't hesitate in putting her here
as she was familiar with the staff and they were amazing. Thank you for all you guys do for her.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you Lindsey for your kind review. Your Aunt has a very special place in the hearts of care staff as we knew her when she visited her Mother here. Thank you for choosing Ashlea Lodge when your Aunt needed more care and support than her husband could manage himself.


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Review from Frances M (Niece of Resident) published on 2 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are the most caring and patient people I have ever come across, sometimes in the most difficult circumstances. I have witnessed some really abusive behaviour from some of the residents which has been met with a calming and caring attitude. I cannot praise them highly enough.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you Frances for your kind words. Staff are trained in de-escalating techniques which I'm pleased they are using effectively. I'm pleased our staff provide a calm and caring environment for all our people living in Ashlea Lodge.


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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Ashlea Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Ashlea Lodge Care Home is calculated as follows: ( (367 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 392 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashlea Lodge Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Gillian

Gillian Varley

Job Title: Home Manager

Joined: 2016

My name is Gillian Varley, and I am the Home Manager here at Ashlea Lodge Care Home in Sunderland, I have been the Manager of this Home since November 2016.


Frequently Asked Questions about Ashlea Lodge Care Home

What types of Care is Ashlea Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashlea Lodge Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ashlea Lodge Care Home have?

There are 38 Single Rooms.

What are the Facilities & Services at Ashlea Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashlea Lodge Care Home to the centre of Sunderland?

0.6 mile(s) as the crow flies, distance by road may be significantly further.