Ashlea Lodge Care Home

Hylton Road, Millfield, Sunderland SR4 7AF
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9.9 63 Reviews
  • Ashlea Lodge Care Home, Sunderland
Ashlea Lodge Care Home in Sunderland is a residential care, respite and specialist dementia care home in Millfield. Part of the award-winning Orchard Care Homes group, Ashlea Lodge boasts spacious bedrooms with en-suites, large communal living rooms, cosy seating areas, secure gardens and decking.

From short-term respite care to specialist dementia care through their innovative Reconnect community, Ashlea Lodge Care Home provides individualised, person-centred care for your loved ones. Every person that stays at the Sunderland care home receives a care plan individualised to their needs, ensuring they receive the best possible care whilst living at Ashlea Lodge.

Ashlea Lodge Care Home aims to provide the best possible support to those living with dementia through their very own Reconnect community. Offering a home-away-from-home environment, residents in the dementia-friendly Reconnect community are encouraged to remain as independent as possible, with the support of their highly trained team. The Reconnect team are skilled in supporting those living with all types of dementia, including Alzheimer's Disease, and each community has a higher amount of colleagues to ensure your loved one receives an exceptional level of care 24/7.

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Care Provided by Ashlea Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gillian Varley (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Ashlea Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,154
    • Self-Funded Residential Dementia Care from £1,154
    • Self-Funded Nursing Dementia Care from £1,961
  • (these prices are only a guideline, please contact Ashlea Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


Ashlea Lodge Care Home Reviews (63)

Total of 63, showing 41-60
9.9

Ashlea Lodge Care Home has a Review Score of 9.9 (9.929) out of 10, based on 34 reviews in the last 2 years. Over all time Ashlea Lodge Care Home has 63 reviews.

Overall Experience

  • 55
  • 8
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Date Published

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Review from Marilyn S (Daughter of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only seen my Mam behind plastic, but had a good visit. I love this home. The staff are great. The care and support are excellent. The food and activities are great. I would recommend this home to everyone. Keep up the good work girls.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you very much for your kind review, we are delighted to hear that you rate our home so highly. I will be sure to pass your words onto the staff. Kind regards, Gillian Varley.


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Review from Kate C (Daughter of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the moon with the care, dignity and respect my Dad has had since moving to Ashlea Lodge. The staff on the Reconnect Unit especially have gone above and beyond. Activities and distraction techniques have given my Dad a much more meaningful day/routine which in turn has hugely improved his quality
of life. Keep up the good work!

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Kate, thank you very much for your words. It is fantastic to know that you are pleased with the care we are providing to your father. We try to do all we can to ensure residents are happy, satisfied and comfortable so to hear that your father's quality of life has improved whilst being at the home is incredible. Kind regards.


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Review from Louise S (Daughter of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was placed into Ashlea Lodge on Wednesday 2nd December 2020 after being found wandering in the early hours. Ashlea has proven to be a godsend. The staff are fantastic and genuinely care. Mum looks so well and cared for, especially given the trying time we are currently in. I cannot recommend Ashlea
Lodge enough. You can rest knowing your loved ones have dignity and are treated with respect.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you so much for your lovely words, Louise. It is an honour to look after your mother and I am pleased to hear that you are happy with the care we are providing. I will pass your kind words onto the team. Kind regards.


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Review from Eva D (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashlea Lodge always feels welcoming. The staff are friendly and caring. My mum was settled and happy from the beginning of her stay. The food always looks appetising, the rooms are nice and clean. Residents are looked after according to their individual needs. They have plenty of activities. During
the pandemic, the staff and the manager have done an amazing job. They have kept the residents safe and happy and kept us in touch via Facebook. I am very happy with the care they provide.

Reply from Gillian Varley,, Home Manager at Ashlea Lodge Care Home

Thank you very much for your kind comments, I will be sure to pass your messages onto the team. I am very pleased that you are happy with the care we provide here at Ashlea Lodge. We aim to treat all residents as individuals and provide them with person-centered care. Kind Regards, Gillian Varley.


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Review from Marilyn P (Sister of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Had to wait for a place to get my brother into this care home. He had to go to another care home following a stay in hospital. Was not happy with the care he received at the previous care home. The care he received at Ashlea Lodge was excellent. All the staff were very good with my brother and I cannot
fault the care he received.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Many thanks for taking the time to leave a review for Ashlea Lodge, your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that you believe the care your brother has received here is excellent.
Kind regards, Gillian Varley, Home Manager


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Review from I S (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother loves the carers in Ashlea Lodge. She thinks they are all specially chosen to look after her. We couldn't ask for a more caring environment for her to live in.

Reply from Gilian Varley, Home Manager at Ashlea Lodge Care Home

Many thanks for taking the time to leave a review for Ashlea Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your mother loves our caring staff!. It is also pleasing to hear you could not ask for a more caring environment for your mother.
Kind regards, Home Manager


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Review from Teresa D (Daughter of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was always well taken care of at Ashlea Lodge and was happy.

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Review from K R (Daughter-in-law of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashlea Lodge is a clean, happy and welcoming environment for residents and their families. Individual preferences of residents are considered and their care provided accordingly. Staff and management are always available to answer queries. My mother in law enjoys the food.

Reply from Gillian Varley, Care Home Manager at Ashlea Lodge Care Home

Thank you for your lovely review of our home. Myself and the team work tirelessly to provide the best, person-centred care that we can. When you are next in the home, please feel free to come and have a chat with me, my door is always open. I would love to discuss ways that we can improve the activities in our home.


Kind Regards,
Care Home Manager


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Review from Dennis S (Husband of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I go to the home every day, to see my wife and I think she is getting well cared for. It is very clean and someone goes round all the time keeping it clean. The carers are very good for what I have seen and it is an experience just to listen to the people talking to one another. I spent a good afternoon
every day at the home.

Reply from Gillian Varley, Care Home Manager at Ashlea Lodge Care Home

Thank you for your kind words, it is wonderful to hear that you feel that your wife is getting the care that she needs and that everything is to a high standard of cleanliness. Our staff work tirelessly to ensure that everyone receives the best care that they can, so thank you.


I noticed that you rated our homes activities as a three, I would love to know if you have any suggestions on how to improve our activities so that your wife may enjoy her stay even more with us.


Please feel free to speak to me next time you’re in the home.


Kind Regards,
Gillian Varley, Care Home Manager.


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Review from Julie R (Daughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was treated very well. Staff were very helpful, kind and caring.
The food was excellent. It was his second visit. He will definitely return again.

Reply from Gillian Varley, Care Home Manager at Ashlea Lodge Care Home

Many thanks for leaving such a lovely review. We’re delighted to hear that our staff were helpful and caring and that the food meets your standards. We look forward to caring for your father again in the future. Kind regards, Gillian Varley


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Review from David B (Stepson of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always the staff are excellent at Ashlea Lodge, Sunderland. Dad is always well looked after and seems to enjoy his stays.
All staff are always extremely friendly and caring. 10/10.

Reply from Gillian Varley, Care Home Manager at Ashlea Lodge Care Home

Many thanks for leaving a review of our home. I’m delighted with the feedback and that our staff treat your father with kindness, dignity and respect and that the standard of care meets your expectations. Kind Regards, Gillian Varley, Care Home Manager.


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Review from Florence H (Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in Ashela Lodge for two weeks after suffering a heart attack, I was well looked after and treated with respect at all times.

Reply from Gillian Varley, Care Home Manager at Ashlea Lodge Care Home

Many thanks for leaving such a lovely review. I’m delighted to hear that the care you received met your expectations and that the staff were welcoming and respectful. Kind regards, Gillian Varley, Care Home Manager


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Review from D A F (Daughter of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Ashlea Lodge is a lovely place. My mum is very well looked after. The staff are very caring and very friendly it's a fun care home. They are always there when you need them. I would recommend the home to family and friends.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Many thanks for taking the time to leave a review for Ashlea Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you feel that your mum is very well looked after and that the staff are very caring and friendly. We very much believe that the residents are part of our family and it is gratifying to hear that you would have no hesitation in recommending our home to your family and friends.
Kind regards Gillian Varley, Home Manager


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Review from Katie C (Sister-in-law of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my brother-in-law made Ashlea Lodge his home he has settled there. All the staff that work in it are all lovely people that care about everyone, not just my brother-in-law.
I rate this home very highly because of the above.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Many thanks for taking the time to leave a review for Ashlea Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you feel that your brother-in-law is well cared for and that he has settled in well to the home.
Kind regards Gillian Varley, Home Manager.


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Review from Susan E (Daughter of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise all the staff enough. There's always a friendly welcome, staff keep me updated in any changes in my Mam. My Mam went to Ashlea Lodge Residential Home for respite in November but unfortunately had to stay permanently. I had no experience of any homes before this but felt comfortable as
soon as I entered Ashlea Lodge Residential Home. Staff are all professional and dedicated. They are a caring family to all of the residents. I would like to thank the staff for looking after Mam and also for supporting me for the last 6 months.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Your positive comments and review are greatly appreciated by all the care team here at the home, who work hard to meet the highest quality care and social needs. We are proud of and encouraged by your feedback, and we will be sharing this across the team.
Kind regards.


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Review from Margaret A (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an extremely well run, clean and friendly care home, where residents are always put first.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Many thanks for your review of Ashlea Lodge. It’s great to hear that you think the home is well run and you think the residents are put first. We do work hard as a team to ensure the care is of a high standard and it is nice to hear you feel our home is friendly. Kind regards.


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Review from Valerie C (Daughter of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an exceptional care home with brilliant, caring staff. Families are always made welcome.
It really is a home from home. Mam is really well cared for and her happiness is the priority.

Reply from Gillian Varley, Care Home Manager at Ashlea Lodge Care Home

Thank you very much for your review.
I am so pleased that you are happy with the care that your mother receives.
It is lovely to hear that our staff are doing a good job.
It is very important to us that our residents and their families feel welcome and at home.
Thank you again.
Best wishes.


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Review from Hilda G (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Ashlea Lodge in Nov 16 and he is so happy. The staff are amazing and have really gone the extra mile to look after him. I cannot praise the staff enough and I thank them for making (what could have been a terrible experience) the whole experience extremely pleasant.

Reply from Gillian Varley, Care home manager at Ashlea Lodge Care Home

Thank you very much for your review.
I am so pleased that your father is happy in The Lodge.
Our staff do work hard to make sure all our residents are made to feel comfortable and at home.
It is lovely to hear that this is noticed.
Thank you again.
Best wishes.


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Review from J H (Friend of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Once had my mother in law in Ashlea Lodge. Lovely helpful staff. Told my friend and she has now put her mother in here.

Reply from Gillian Varley, Care home manager at Ashlea Lodge Care Home

Thank you very much for your review.
It is lovely to hear that our staff are doing a good job.
We do work hard to make sure that our residents and their families are made to feel welcome and at home.
Thank you again.
Best wishes.


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Review from Jackie D (Private Carer of Resident) published on 25 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a current visitor to the home I must commend the management, staff and care providers on the service they give to each individual regarding their care needs. Each member of staff contributes to the good, safe care given in this establishment. On entry the home is bright, odour free, clean and presentable.
I am always made welcome by any member of staff on duty and all staff display a professional attitude towards all in their care. If this is a reflection of care given in all other Orchard homes in the region then keep it up as you will become the top care providers of the future.

Reply from Gillian Varley, Care Home Manager at Ashlea Lodge Care Home

Thank you very much for your positive review.


It is so lovely to hear that we are doing a good job and that you were happy with the care our residents receive.
Our staff do work hard to make sure all residents and visitors feel welcome and at home. It is great to know that their work is noticed.


Thank you again.


Kind regards.


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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Ashlea Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Ashlea Lodge Care Home is calculated as follows: ( (367 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 392 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashlea Lodge Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (1)

Gillian

Gillian Varley

Job Title: Home Manager

Joined: 2016

My name is Gillian Varley, and I am the Home Manager here at Ashlea Lodge Care Home in Sunderland, I have been the Manager of this Home since November 2016.