Ashlea Lodge Care Home

Hylton Road, Millfield, Sunderland SR4 7AF
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9.9 63 Reviews
  • Ashlea Lodge Care Home, Sunderland
Ashlea Lodge Care Home in Sunderland is a residential care, respite and specialist dementia care home in Millfield. Part of the award-winning Orchard Care Homes group, Ashlea Lodge boasts spacious bedrooms with en-suites, large communal living rooms, cosy seating areas, secure gardens and decking.

From short-term respite care to specialist dementia care through their innovative Reconnect community, Ashlea Lodge Care Home provides individualised, person-centred care for your loved ones. Every person that stays at the Sunderland care home receives a care plan individualised to their needs, ensuring they receive the best possible care whilst living at Ashlea Lodge.

Ashlea Lodge Care Home aims to provide the best possible support to those living with dementia through their very own Reconnect community. Offering a home-away-from-home environment, residents in the dementia-friendly Reconnect community are encouraged to remain as independent as possible, with the support of their highly trained team. The Reconnect team are skilled in supporting those living with all types of dementia, including Alzheimer's Disease, and each community has a higher amount of colleagues to ensure your loved one receives an exceptional level of care 24/7.

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Care Provided by Ashlea Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gillian Varley (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Ashlea Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,154
    • Self-Funded Residential Dementia Care from £1,154
    • Self-Funded Nursing Dementia Care from £1,961
  • (these prices are only a guideline, please contact Ashlea Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


Ashlea Lodge Care Home Reviews (63)

Total of 63, showing 61-63
9.9

Ashlea Lodge Care Home has a Review Score of 9.9 (9.929) out of 10, based on 34 reviews in the last 2 years. Over all time Ashlea Lodge Care Home has 63 reviews.

Overall Experience

  • 55
  • 8
  • 0
  • 0
  • 0

Date Published

63
22
25
34
29

Review from M R (Daughter of Resident) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After only been in a couple of care homes I felt happy to leave my mother in the care of the home. I was invited in without an appointment to look around and it felt homely and friendly. A friend had also spoken of the care the home had given to his mother. Since my mother has become a resident she
settled within a short time and she finds the staff very kind. I can't thank the staff enough when my mother took ill suddenly, and the prompt way they took charge and got her into hospital.

Reply from Diane Wilson, Home Manager at Ashlea Lodge Care Home

Thank you for taking the time to write a review for us, we really do value the comments we get about our home. Our team of compassionate staff are very efficient and aim to handle every situation in a caring and professional manner. We are pleased your family feel supported by the team at Ashlea Lodge.


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Review from I S (Sister of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault this home at all. They have looked after two of my brothers with excellent service.

Reply from Diane Wilson, Home Manager at Ashlea Lodge Care Home

Thanks for taking the time to leave us a review, we really do value all of our feedback. At Ashlea Lodge, our team of staff work hard to meet the needs of every individual resident and maintain a comfortable living environment for all. We are pleased to hear you were happy with the care at the home.


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Review from P W (Friend of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff are very nice and caring, they are there straight away if needed.

Reply from Diane Wilson, Home Manager at Ashlea Lodge Care Home

Thank you for your review. At Ashlea Lodge, our team of staff strive to provide the highest possible level of care to our residents and we are pleased to hear feedback about their efficiency.


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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Ashlea Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Ashlea Lodge Care Home is calculated as follows: ( (367 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 392 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashlea Lodge Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Gillian

Gillian Varley

Job Title: Home Manager

Joined: 2016

My name is Gillian Varley, and I am the Home Manager here at Ashlea Lodge Care Home in Sunderland, I have been the Manager of this Home since November 2016.