Cedar House

3/4 The Cedars, Ashbrooke, Sunderland SR2 7TW
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9.6 23 Reviews
  • Cedar House, Sunderland
Cedar House is situated in a scenic conservation area and is a property that has benefited from significant investment in order to make the most of its potential as a care home. Cedar House is a 'home' first and foremost and offers a unique building with character and charm.

The staff team are experienced in quality residential care, with a focus on the individual needs. Cedar House offer long term residential care and also short break stays and respite.

There is a spacious lounge and dining area overlooking the secluded, south facing garden and access to a minibus for trips and outings.

A varied and nutritious menu is prepared at the home and caters for any specific dietary requirements.

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Care Provided by Cedar House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Cedar House Sunderland Ltd
  • Person in charge
  • Matthew Jeacock (Registered Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (30)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for Cedar House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £940 – £980
    • Self-Funded Residential Dementia Care £940 – £980
    • RESPITE Self-Funded Residential Care £940 – £980
    • RESPITE Self-Funded Residential Dementia Care £940 – £980
  • (these prices are only a guideline, please contact Cedar House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Protected Meal times in place please check before visiting


  • Parking

  • Parking for up to 8 cars at the front of the building


Cedar House Reviews (23)

Total of 23, showing 1-20
9.6

Cedar House has a Review Score of 9.6 (9.649) out of 10, based on 8 reviews in the last 2 years. Over all time Cedar House has 23 reviews.

Overall Experience

  • 16
  • 6
  • 1
  • 0
  • 0

Date Published

23
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15

Review from Stephen K (Son of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff show care, respect and dignity. Staff are also very knowledgeable and explain the whys in detail when it comes to individual requirements and you are kept informed, nothing is to much trouble, they go above and beyond.

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Review from Lynne L (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the all the staff at Cedar House very friendly. They've always got a smile when they open the door. If we've got any problem, it's always sorted. Dad is very settled now and it's lovely to see him getting involved with the activities. We are very happy with his care.

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Review from Catherine S (Daughter of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Any problems or worries I have about mam and dad are resolved without any problem. The staff are lovely, from management to domestics, carers and kitchen staff, nothing is a problem to them, they always help and mam and dad are happy and looked after.

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Review from R S (Son of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very friendly and helpful and my mam seems to be very happy there. They do lots of activities and parties for the residents and it's a happy place. There are always plenty of staff at work so there is always someone at hand if needed.

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Review from Raine W (Son of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been very well looked after since being in the care home. It took her a while to settle in but now she seems quite settled. She enjoys joining in with the entertainment and likes going on trips out. They always have different themes depending on the time of year which makes it feel homely.
She can help with tidying up especially in the garden which gives her some independence, she always enjoyed looking after her home and garden which makes her feel more at home.

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Review from D C (Son of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot fault the carers. The main issues have been mam's underwear keep going missing. We have had to keep buying more pairs to replace the missing ones. We take the washing home, so I don't understand how they go missing.
With mam being in bed 24/7 and cannot drink on her own, who's giving her frequent
drinks? When we go sometimes no cup and she is very thirsty when we take her tea.
I know staff are busy but it would be nice to have someone pop in every now and then to give her a drink. Otherwise mam seems settled.
Mam always complains food is cold, I've had to take it down to be microwaved a few times when I'm here as she won't eat it.

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Review from A B (Daughter of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care of my mam is very good. Always on the ball with health situations, the home does activities that try to include as many as possible and if relatives are in the home at that point, they include them by joining in, making them cups of tea etc. I always feel welcome when I visit and feel informed
with her care. Thank you.

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Review from C G (Daughter of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents are looked after amazingly by the caring staff.
The staff likes to engage with the residents and have them participate in the activities/ party events the home holds.
There is always a lovely homemade available at meal times with various choices, too.
The home is constantly cleaned
and always has a fresh smell in the air.

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Review from Paul C (Nephew of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

They seem to be maintaining the standards they have set and be making an effort for Christmas. The staff always seem genuinely committed to helping the residents and treating them with kindness and care. Visitors are always welcome.

Reply from Kelly Gallimore, Area Manager at Cedar House

Thanks so much for your kind words. We are working hard to ensure we maintain high care standards.


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Review from Ian M (Son of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would like to thank all the staff for looking after my dad. It's great to know he is in such good hands. Would definitely recommend Cedar House Care Home to anyone. I feel much more relaxed knowing my dad is in such good hands. Thank you.

Reply from Kelly Gallimore, Area Manager at Cedar House

Thank you very much, we will share your thoughts with the rest of the team.


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Review from Fiona C (Daughter-in-law of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, they are always friendly. My mum-in-law has been a resident for eight months and she has settled well.
The staff look after her and I feel confident that they know her and understand her needs well.
When she was poorly recently they were quick to recognise it and act on it calmly,
caring for her throughout.

Reply from Kelly Gallimore, Owne at Cedar House

Thank you very much, I wil ensure your feedback is shared with the team.


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Review from K G (Daughter of Resident) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness delivered by the Cedar House team cannot be overestimated. It has been such a reassurance to my father and me that my mam is being cared for by such a caring and professional team. The past few months during the pandemic have been difficult but I have been able to trust that Mam
is being cared for so well and we have been so well supported.

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Review from Alasdair C (Son of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care given to my parents within Cedar House. They are always treated well by staff who are very caring. They are always clean and well presented. Their room and clothes are always clean. They are always in their own clothes! I would definitely recommend the home to others.

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Review from Peter M (Son of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were both admitted here because they were unable to look after themselves and I selected this place because I knew two previous residents who lived here and were extremely happy.
Sadly my father died very suddenly a few months after moving in, but the staff were amazing. My mother currently
lives here and is extremely happy.
Her main topics are the food, which she loves, even eating things she has never eaten in her life before and her room which is quite spacious and has a garden view.
My private views are that the staff are amazing, easy to talk to and to get on with, and if there are any problems at all they keep me in the loop. Nothing seems to be too much trouble for them and should I need to talk to them there is always someone available to allay any fears about any worries, especially this year, which has been a very hard year for them.
If anyone asks, should I look at Cedar House as a place for my parents? I would say yes without hesitating.
Thank you all.

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Review from S S (Daughter-in-law of Resident) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From the day my Mother-in-law was admitted for respite, she has never looked back!
Her health has deteriorated with age, however, the staff at the Cedar, have and are supporting her needs!
The staff have been a great support to Mam during the last 7 months of this pandemic as we have been unable to
see her 1:1 since March. Knowing she is happy and safe is a great support to us all, as a family. Thank you to all that work at the Cedar.

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Review from Christine B (Sister of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the care home adequate for purpose, without a lot of stimulation for residents. Staff are always friendly and helpful while looking after the residents and treat them very respectfully.

Reply from Alister Kerr, Director at Cedar House

Thank you for your review and feedback, this will be shared with all staff. We have invested in our activities and outings recently which we feel has improved this area and benefited all of our residents. We will continue to focus on offering appropriate and meaningful activities for all of our residents to continue to improve in this area.


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Review from S K (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good activities and entertainment. Great staff.

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Review from Olive W (Sister of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home ran to a very high standard, the staff are very good meals and rooms are first class. My sister seems to be very happy here.

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Review from Maurice T (Son of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time my mother has been in the home, I have always found that she is being cared for and well looked after.
Time is found to look after her and explain things to her. All members of staff from the manager down to the cleaner are very pleasant and helpful under very difficult circumstances.
No
problem is difficult to them and have found them able to find a solution to overcome this.
I appreciate the time and patience everyone has shown to my mother and would definitely recommend the home to anyone.

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Review from A M (Son of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Professional and friendly.

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Current Review Score: 9.6 (9.649)

Overview of Review Score

The Review Score of 9.6 (9.649) out of 10 for Cedar House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Cedar House is calculated as follows: ( (80 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 93 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Cedar House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Matthew Jeacock

Job Title: Registered Manager

Joined: 2022

Been at the service for over 2 years.


Frequently Asked Questions about Cedar House

What types of Care is Cedar House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cedar House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Cedar House have?

There are 30 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Cedar House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cedar House to the centre of Sunderland?

1.0 mile(s) as the crow flies, distance by road may be significantly further.