Glenholme House

4 Park Avenue, Roker, Sunderland SR6 9PU
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9.8 71 Reviews
  • Glenholme House, Sunderland
Glenholme House Residential Care Home, is a luxury 19th Century home, which sits within 50 yards of the North East coast, in Roker, Sunderland. Their 40 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Glenholme House, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Glenholme House, and discover your kind of home.

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Care Provided by Glenholme House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Natasha Peebles (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Glenholme House Reviews (71)

Total of 71, showing 1-20
9.8

Glenholme House has a Review Score of 9.8 (9.849) out of 10, based on 19 reviews in the last 2 years. Over all time Glenholme House has 71 reviews.

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Review from David G (Husband of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the home and the people who work there and the mangement. Kepp up the good work.

Reply from Wellburn Care Homes, Admissions Officer at Glenholme House

Thank you so much for your kind words! We are thrilled to hear that you both are enjoying Glenholme House. Your feedback inspires us to continue delivering exceptional service. We look forward to maintaining this positive experience for you and your partner. I'll ensure the positive words are passed on to the team!


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Review from R K (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Glenholme look after our mother wonderfully. Everyone knows her and what her needs are, they do everything they can to ensure Mam leads a happy and healthy life.
Staff contact us regularly with updates on Mam's wellbeing and any changes to her medication and care needs.
Glenholme is spotlessly
clean and Mam is always in freshly laundered, coordinating clothes.
Visiting Glenholme is a pleasure, the staff are cheerful and welcoming and there are activities for residents every morning and afternoon.
The care and dedication of the Glenholme staff is clear, they treat every resident as an individual and we feel lucky that our mother is in their safe hands.

Reply from Wellburn Care Homes, Marketing & Activities at Glenholme House

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your mum's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Glenholme House.


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Review from Kate B (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to place my dad into care only 2 weeks ago, and Glenholme was by far the best choice we could have made. Two weeks isn't a long time, but this review is absolutely well deserved, and probably would just become more glowing as time went on! All of the staff are so friendly - nothing is a bother
to them and they're always happy to answer any questions or put our minds at ease, even when we think we're being pests! It is obvious just how much they care about all of their residents, you can tell nothing is forced or fake - they are genuine, lovely people.
He's settled in so well and is clearly happy there. The activities are amazing - so varied and enjoyable, and we love seeing pictures of him on their social media page.
The home itself is bright, spacious and clean, there's nothing that we can fault.
Every time I go to visit I'm reminded of how fortunate we were to have been able to have Dad live there. Thank you all for taking such good care of my precious dad.

Reply from Wellburn Care Homes, Marketing & Activities at Glenholme House

Thank you so much for taking the time to share your wonderful experience with us at Glenholme House. We're thrilled to hear that your dad has settled in so well and is enjoying our care and activities. We're proud of our staff's commitment to providing exceptional care and service, and we're glad to hear that they've been able to put your mind at ease. We're also grateful for your kind words about our home and the care we provide and we'll be sure to pass these on to the rest of the team at Glenholme House.


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Review from J R (Daughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has a good quality of life at Glenholme, and I am always impressed by the number of activities there are at the home. The staff are really friendly when I visit or see Mum weekly by video call. It is great that I can speak to her weekly and she obviously gets on well with the staff who help
her video call. She has been there a long time and they talk like old friends. I live some distance away so the ability to talk by video call is really important to us.

Reply from Wellburn Care Home, Marketing & Activities at Glenholme House

Thank you so much for taking the time to share your wonderful review about Glenholme! We're thrilled to hear that your mother has a good quality of life and the feedback about the numerous activities we offer. It's also great to know that our staff are friendly and helpful, and that they've developed a close relationship with your mother. We're glad that our video call service is also making a positive impact, allowing you to stay in touch with your mother despite the distance. Thank you again for your review and your kind words about our staff, and we'll be sure to pass these on to the rest of the team at Glenholme House.


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Review from L P (Daughter of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has started to have moments/days of extreme depression and confusion due to her dementia. The staff are always extremely kind and caring towards her and do their best to comfort her. They also keep us very well informed of any issues arising from Mum’s dementia.

Reply from Wellburn Care Homes, Marketing & Activities at Glenholme House

Thank you so much for taking the time to share your review with us. We are grateful to hear that our staff have been able to provide kind and caring support to her during these challenging times. We are committed to providing compassionate care and appreciate your feedback on our communication style. We will continue to do our best to support Mum and your family. Thank you again for your review and your kind words about our staff, and we'll be sure to pass these on to the rest of the team at Glenholme House.


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Review from J O (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank Glenholme enough for the care and attention they show to Mam and also our family when visiting. Keep up the excellent work in what is a very challenging job.

Reply from Wellburn Care Homes, Marketing & Activities at Glenholme House

Thank you so much for taking the time to share your wonderful review! We're thrilled to hear that Mam and your family have received such exceptional care and attention from our team. Thank you for your kind words and for acknowledging the challenges that our staff face every day. And again, thank you for your review and your kind words about our staff, and we'll be sure to pass these on to the rest of the team at Glenholme House.


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Review from Julie F (Daughter of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam settled very well at Glenholme House and the staff have been brilliant with her. Everyone is always friendly and very caring about my mam. I would recommend Glenholme to anyone without any doubts. They do a fantastic job.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme House

Thank you so much for taking the time to share your wonderful review about Glenholme House! We're thrilled to hear that your mam has settled in so well and that our staff have been providing excellent care and support. Thank you again for your review and your kind words - we'll be sure to pass these on to the rest of the team at Glenholme House.


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Review from Vicki O (Daughter of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is quite new to Glenholme House, the staff are very welcoming and friendly. The home is very clean and lots of activities to take part in. The management are excellent and approachable. Lots on offer for meals but home-cooked food would be nice. Dad's care plans are up to date and reviewed regularly.
I have witnessed incidents where first aid was needed and the staff were very calm and efficient. Definitely recommend to others.

Reply from Wellburn Care Homes, Marketing & Activities at Glenholme House

Thank you so much for taking the time to share your review of Glenholme House! We're thrilled to hear that you and your dad have received such a warm welcome from our staff and that you're pleased with the cleanliness and activities on offer. We're also grateful for your feedback on our meal options and we'll take it into consideration as we continually strive to improve our services. We're proud to have dedicated staff who can provide excellent care and support in emergency situations, and we're glad to hear that you've witnessed this firsthand. We appreciate your recommendation and again, thank you for your review and your kind words about our staff and we'll be sure to pass these on to the rest of the team at Glenholme House.


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Review from C K (Daughter-in-law of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law went in for several weeks after a hospital stay. I can honestly say that all the staff were amazing. All are friendly and caring. I was amazed at the activities they did every week. My mother-in-law came on leaps and bounds. Thankful to you all, a wonderful team.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme House

Thank you so much for your lovely review! We are thrilled to hear that your mother-in-law had such a positive experience with us. Your kind words about our staff and activities are also much appreciated and we'll be sure to share your review with the rest of the team.


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Review from Lesley Y (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this care home are just amazing, mam has just had a wonderful Christmas despite being very poorly, her presents from the staff were just hand-picked for her and exactly what she would have worn.
Each and every member of staff from the manager to the domestic staff and admin are all so
caring and person-centred. Not only is mam looked after they are looking after us too in such an extremely difficult time. Thank you so much Glenholme staff who we now class as family. God bless and never change the care and attention you give to every resident who is in your care.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme House

Thank you so much for your lovely review of Glenholme House. We are so pleased to have supported you through this difficult time and it's lovely to hear your kind words regarding the quality of care we provide. We will make sure to pass on your feedback to the rest of the team at Glenholme.


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Review from Berny S (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with home, Dad likes it. If got problems it gets sorted. Like the home, love to see them all out on day trips. Always doing things with them. Thank them for all they do. One thing about Dad's clothes going missing, socks, vest, it's a nightmare, sick off buying them.

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Review from Sandra A (Daughter of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been really welcoming, helpful and supportive. Dad previously attended Glenholme for daytime activity before COVID and loved his time with staff and residents. In March of this year, Dad become a resident at a particularly difficult time for our family. Within forty-eight hours we saw
a difference in Dad's appearance, personal hygiene, demeanour and this was purely down to the care, attention, stimulation, nutrition, hydration, support and a sense of belonging and being safe. In six months, Dad is so very happy. He loves all the activities and staff and only this week told me 'I have a lovely life'. Glenholme is a brilliant example of what good care can achieve.

Reply from Bryony Dale, Marketing and Activities Manager at Glenholme House

Thank you so much for your wonderful review! We truly appreciate your kind words and are so happy your dad feels comfortable, safe and happy with the care he receives at Glenholme House. We will pass on your message to the rest of the team, they will be touched by your kind feedback.


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Review from Joanne F (Daughter-in-law of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is well cared for by the lovely staff at Glenholme.
Many thanks for their hard work - they deserve a pay rise!
The staff are kind, patient and empathetic to her needs, which are many.

Reply from Bryony Dale, Marketing Activities Manager at Glenholme House

Thank you so much for your wonderful review! It's lovely to hear the team at Glenholme House has been so thoughtful and caring for your mother-in-law. We will pass on your message to the rest of the team; they will be touched by your kind feedback.


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Review from Ann S (Daughter of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mam has been a resident at Glenholme for just over 2 years and as a family, we feel that she is settled and safe. The staff situation appears more stable with a calm friendly atmosphere. There are lots of opportunities for socialising. Mam's room is always clean and tidy.
The only criticism I
would have would be in ensuring Mam is always in clean clothing and has help each day in choosing nice outfits.

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Review from Ian B (Son of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very difficult time seeing the parent you love slowly slipping away both physically and mentally. So it is a great comfort to know she is somewhere, like Glenholme, with a safe and caring environment to support her needs. Whenever I have a question I find the staff very approachable and kind
in their responses to set my mind at ease.

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Review from L F (Daughter of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care that Mum receives at Glenholme. I do not live locally but I have peace of mind knowing she is settled and well looked after. I would not hesitate to recommend Glenholme to anyone looking for a nursing home for a relative.

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Review from C D (Daughter of Resident) published on 24 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with Glenholme House Care Home for just coming up to a year. After being so independent, I was worried she would not settle but she is so happy and content living there. All of the staff are excellent, caring and professional, I can’t thank them enough for the care they provide. The
home is always clean, well-run and secure for residents.
The home provides a huge variety of day activities, tailored for everyone and creates a great social environment.
Individual care is also evident and when my mum needs extra support it’s there for her. I now have peace of mind my mum is safe, happy and well looked after.

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Review from Elaine W (Daughter of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend this care home.
We moved Dad here after a bad experience at another care home and the difference was amazing.
The staff are brilliant, from the carers to the cleaning girls to the chefs and the wonderful activities they provide.
Dad sadly passed away, we requested that he spent his
final hours here instead of in a cold clinical hospital and we were so grateful for the care and love we received as a family at this sad time.
Thank you, Glenholme House.

Reply from Isobel Moran, Marketing Co-ordinator at Glenholme House

Thank you so much for your lovely review of Glenholme House - we are so pleased your dad enjoyed his time with us and our thoughts are with you and your family at this difficult time. We will pass on your kind words to the rest of the team at Glenholme House.


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Review from Elaine M (Daughter of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a short stay at Glenholme House. Fabulous staff and home; she was so well cared for. I couldn’t recommend this care home enough. The daily entertainment schedule would rival any holiday camp, and my mum said the food and choice were beautiful. The amazing care my mum received got her back
on her feet in no time. Immaculate, well-presented surroundings, with a lovely garden and a great location.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme House

Hi Elaine, thank you so much for your lovely review of Glenholme House. We are especially pleased your mum enjoyed the activities schedule we have available at Glenholme! We will make sure to pass on your kind words to the rest of the team.


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Review from Susan S (Daughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Glenholme work extremely hard to provide a safe and caring environment for all their residents.
As a family we have been welcomed and supported when visiting our Mum.
There are many activities organised for the residents and relatives are well informed about everything that is going on.
It has been an extremely difficult time having our mum in a care home, but we know she is safe and well cared for.
The staff are very responsive to both Mum’s needs and any information we ask for.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme House

Hi Susan - thank you so much for your lovely review of Glenholme House. We are so pleased you are happy with the quality of care your mother is receiving, as it is our top priority to make sure we provide a safe and caring environment for our residents. We will make sure to pass on your kind words to the rest of the team at Glenholme!


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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Glenholme House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Glenholme House is calculated as follows: ( (193 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 225 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glenholme House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (2)

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Natasha Peebles

Job Title: Home Manager

Joined: 2016

Natasha's journey with Wellburn began at Glenholme House Care Home as a Care Assistant in April 2016 and quickly earning a promotion to Team Leader in November 2016. Her leadership qualities shone through, leading to her promotion to Deputy Manager in December 2021, acting Home Manager in July 2022, and ultimately becoming Home Manager of Glenholme in November 2022.


Natasha holds a Level 3 NVQ in Health & Social Care and is enrolling in the Level 5 NVQ.


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Adam Brennan

Job Title: Deputy Manager

Joined: 2022

Adam's journey at Wellburn Care Homes began with us in July 2022 at Glenholme House Care Home, starting as a Night Shift Team Leader. His dedication quickly earned him a promotion to Deputy Manager in January 2023.


With over 10 years of experience in health and social care, Adam brings a wealth of knowledge and passion to his role. He holds a Level 3 Diploma in Health and Social Care and is currently enrolling in the Level 5 Diploma in Health and Social Care.


Adam is also the end-of-life champion for Glenholme House Care Home, ensuring the highest standards of care and support during the most critical times.


Frequently Asked Questions about Glenholme House

What types of Care is Glenholme House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Glenholme House provide?

Day Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Glenholme House have?

There are 40 Single Rooms.

What are the Facilities & Services at Glenholme House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Glenholme House to the centre of Sunderland?

1.5 mile(s) as the crow flies, distance by road may be significantly further.