Glenholme House

4 Park Avenue, Roker, Sunderland SR6 9PU
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9.8 71 Reviews
  • Glenholme House, Sunderland
Glenholme House Residential Care Home, is a luxury 19th Century home, which sits within 50 yards of the North East coast, in Roker, Sunderland. Their 40 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Glenholme House, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Glenholme House, and discover your kind of home.

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Care Provided by Glenholme House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Natasha Peebles (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Glenholme House Reviews (71)

Total of 71, showing 21-40
9.8

Glenholme House has a Review Score of 9.8 (9.849) out of 10, based on 19 reviews in the last 2 years. Over all time Glenholme House has 71 reviews.

Overall Experience

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Review from Carol W (Daughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an immaculate home. The care Mam receives is second to none and we can't thank the staff enough. The staff are amazing. Mam is settled and happy. Activities are always readily available. The care not only applies to Mam, but they are also fantastic with the family too and nothing is of bother
to them. We are always greeted with a smile and a warm welcome. Thank you, Glenholme House. You should be proud of yourselves, each and every one of you.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme House

Hi Carol, thank you so much for your lovely review of Glenholme House! We are so pleased you are happy with the care your mother is receiving and that she is settled and happy at Glenholme. We will make sure to pass on your kind words to the rest of the staff at Glenholme.


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Review from Carol F (Daughter of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was only with you for a short time, as she was poorly and sadly passed away, but we can't thank you enough for the care she was given while she was with you. The kindness was also extended to the rest of our family, as well; your staff are so thoughtful - you should all be proud of yourselves.
As a family, we can only thank you from the bottom of our hearts, as you made what was a heartbreaking time for us more bearable. God Bless.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme House

Carol, it is so lovely hearing such positive feedback - we are so glad your mum was happy when staying with us! And it's so important that while we take care of our residents, we support their families too, so it's amazing to know that you felt supported along the way. We'll pass on your kind message to the rest of the team.


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Review from G C (Son-in-law of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An immaculate care home with fantastic caring staff. Friendly atmosphere, lots of activities and outings for the residents. Comes highly recommended.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme House

Thank you for the lovely review, we are so glad to hear you speak so highly of Glenholme!


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Review from Helen S (Daughter of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, lots of activities for the residents and lovely home-cooked food. Very pleasant, well-maintained gardens to the rear. Friendly committed staff who always work hard. No negatives to speak about.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme House

Thank you, Helen, for your lovely review! We are so glad you have found the home itself, the activities and the teams all friendly and accommodating.


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Review from Brenda F (Friend of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Receives very good care. Well looked after.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme House

Thank you for the positive feedback, Brenda, it is greatly appreciated!


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Review from Andrea B (Daughter of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam moved to Glenholme House in December 2020 and though the circumstances enforced by Covid made visiting difficult, the family was still involved in all decisions, however minor, involving Mam's care. She settled immediately, not least due to receiving the best of care from cheerful, motivated and
friendly staff who continue to go the extra mile to make her comfortable and safe.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme House

Thank you for the lovely feedback, Andrea - Covid was a difficult time for us all, so we are glad to hear your mam and your family felt involved and supported during those circumstances. We will pass on your kind message about the staff to the rest of our team.


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Review from Diana G (Daughter of Resident) published on 14 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is very well looked after, nothing is too much trouble for the amazing staff at Glenholme, always kept updated as to Mam's welfare, mam is very happy there, always laughing, singing and dancing.
There is always something happening - a good variety of activities that are updated on Facebook which
keeps me updated when I am unable to visit.
Would definitely recommend.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme House

Hi Diana, we are so glad to hear your mam is feeling happy and healthy with us here at Glenholme House! There is nothing more encouraging than the positive testimonies we receive, so we'll make sure we pass this on to the rest of our team!


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Review from Andrew A (Nephew of Resident) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt arrived at Glenhome House in December 2021. Her state of health was poor and it was important she moved to a safe and secure place where she was genuinely cared for. You never really know until someone has been there for a while so nearly one year down the line, I can safely say her quality
of life has improved immensely. She is well looked after by staff who really do care about her and spend time even though they have busy roles - they know part of their job is to give attention and share a story or joke. The management team do a great job and try hard to keep on top of my aunt's many ailments and medications. Sometimes they could provide more timely updates as I can get these from my aunt first and these can sound more dramatic than needed! The fees are expensive but I know running costs are high. That said, I always feel the care and attention she receives are genuine and heartfelt which is so important as I live a fair distance away. Keep up the good work team!

Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme House

Andrew, we are so happy to hear that your aunt's quality of life has so drastically improved since moving into Glenholme House! Your feedback will be strongly appreciated by our staff, we will pass your lovely message on to the rest of our team.


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Review from Sue L (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home amazing. My dad is occupied and has made lots of new friends. My dad sleeps all night. The activities are amazing, they are shared on Facebook, which is extra amazing, so we can share with family. My dad always appears clean, well dressed and calm. My only concern is the disappearance
of his new 2021 watch. I have had no official feedback from this loss. I also do not agree with Dad's continence assessment and would like to speak to someone.

Reply from Charlotte Frankland, Marketing Executive at Glenholme House

Thank you for your review of Glenholme House. I am sorry to hear you have concerns, I have passed these over to the Home Manager, who will get in touch and get these resolved as quickly as possible.


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Review from M G (Son of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pod or bedroom visit has been brilliantly organised and staff are usually very professional.

Reply from Charlotte Frankland, Marketing Executive at Glenholme House

Thank you for your lovely review of Glenholme House! I will pass your comments onto the team.


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Review from Lynne M (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has improved immensely healthwise and mentally due to the care at Glenholme and the activities she joins in organised by the team here.

Reply from Charlotte Frankland, Marketing Executive at Glenholme House

Thank you for your lovely review of Glenholme House. I will pass your comments onto the team!


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Review from Theresa D (Daughter of Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has loved his time at Glenholme House. The staff are extremely kind, professional and friendly. Nothing is too much trouble for them, and they always keep us updated with Dad's health issues. Its been comforting to know that Dad has spent the past few years in such a happy, caring and loving environment.

Reply from Charlotte Frankland, Marketing Executive at Glenholme House

Thank you for your lovely review for Glenholme House, I will pass your comments onto the team x


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Review from Please leave blank (Relative of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my visits to Glenholme over the last 2 years, I've grown increasingly impressed at the standards of care provided. The home is clean and comfortable with generously spaced lounge and dining areas and attractive outdoor seating. On talking to my relative who's a resident, and gradually getting
to know some of the carers who are very patient, kind and supportive, his needs are well catered for, and he regularly reassures me he's content to be there. I'm prompted to write this review because of the high standards I've observed recently. When I've called the door in-person staff are consistently Covid conscious. The Covid visitor's room which the home has had installed is light, bright and well designed, protecting both resident and visitor. Staff are always helpful and cheerful when I ring to book a visiting slot, and my family member has always been well prepared for my visit and helped in and out of the conservatory with patience, care and a sense of humour. Thanks, Glenholme.

Reply from Charlotte Frankland, Marketing Executive at Glenholme House

Thank you for your lovely review of Glenholme House, I will pass your comments onto the team.


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Review from J E (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The group, in particular, Glenholme has managed the care and wellbeing of their residents in a professional and caring manner throughout the pandemic. The judgement of management and the formidable levels of professionalism and commitment to those they care for is exemplary. I am totally confident that
Mum has been in the safest possible hands.

Reply from Charlotte Frankland, Marketing Executive at Glenholme House

Thank you so much for your lovely words about Glenholme House. I will pass your comments onto the team.


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Review from Angela N (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has not been well due to heart failure and ongoing vascular dementia, but the staff at Glenholme have taken the utmost care of dad in a professional, sensitive and caring manner. The communication channels are excellent which has allowed me to keep in touch with dad and for him to feel connected
to us. The staff have constantly updated us at every opportunity and helped me too. It is a true family at Glenholme. Thank you is so inadequate.

Reply from Charlotte Frankland, Marketing Executive at Glenholme House

Thank you for your lovely words about Glenholme House. I will pass your comments onto the team.


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Review from Rod T (Son of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are extremely helpful and attentive to the needs of my mum. Carers keep me informed on all important aspects of mum's well-being especially valued during Corona Virus lockdown. We've been unable to visit for 5 months but I have received several kind and reassuring messages telling us mum is still
well, safe and happy. They always make time for me when I call on the phone even though they are very busy. Thank you.

Reply from Charlotte Frankland, Marketing Executive at Glenholme House

Thank you for your lovely review of Glenholme House. I will pass your comments onto the team.


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Review from M A (Wife of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glenholme staff are very welcoming, efficient and caring. They have a good ratio of staff to residents. The staff are always helpful and accessible. The communal areas are very pleasant, attractive and kept extremely clean.
The garden area is very well tended and adds to the pleasantness of the home.
There is a lift and also a stairlift to the bedrooms.

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Review from S F (Daughter of Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier with the care Glenhole House provide for my father. He is always treated with dignity and respect, and I always feel there is genuine affection for him.
As his condition deteriorates, and his needs become more complex, the home goes the extra mile to see that these are met and
that he has everything to allow him to give the fullest life he is able.

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Review from P B (Daughter of Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother receives.
It is such a weight off our minds that she is safe and happy.

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Review from S B (Daughter of Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Glenholme for over one year; the care she receives is excellent. All of the carers do an amazing job, and it is comforting to know that she is safe and cared for to a very high standard. Nothing is ever too much trouble for the staff, my mother often won't eat some of the meals
provided, but carers go out of their way making her toasties, sandwiches or cheese and crackers at her request. All the residents are washed/bathed regularly and look impeccable. The home is spotless, and all the staff are very friendly.

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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Glenholme House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Glenholme House is calculated as follows: ( (193 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 225 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glenholme House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (2)

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Natasha Peebles

Job Title: Home Manager

Joined: 2016

Natasha's journey with Wellburn began at Glenholme House Care Home as a Care Assistant in April 2016 and quickly earning a promotion to Team Leader in November 2016. Her leadership qualities shone through, leading to her promotion to Deputy Manager in December 2021, acting Home Manager in July 2022, and ultimately becoming Home Manager of Glenholme in November 2022.


Natasha holds a Level 3 NVQ in Health & Social Care and is enrolling in the Level 5 NVQ.


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Adam Brennan

Job Title: Deputy Manager

Joined: 2022

Adam's journey at Wellburn Care Homes began with us in July 2022 at Glenholme House Care Home, starting as a Night Shift Team Leader. His dedication quickly earned him a promotion to Deputy Manager in January 2023.


With over 10 years of experience in health and social care, Adam brings a wealth of knowledge and passion to his role. He holds a Level 3 Diploma in Health and Social Care and is currently enrolling in the Level 5 Diploma in Health and Social Care.


Adam is also the end-of-life champion for Glenholme House Care Home, ensuring the highest standards of care and support during the most critical times.