Glenholme House

4 Park Avenue, Roker, Sunderland SR6 9PU
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9.8 71 Reviews
  • Glenholme House, Sunderland
Glenholme House Residential Care Home, is a luxury 19th Century home, which sits within 50 yards of the North East coast, in Roker, Sunderland. Their 40 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Glenholme House, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Glenholme House, and discover your kind of home.

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Care Provided by Glenholme House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Natasha Peebles (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Glenholme House Reviews (71)

Total of 71, showing 41-60
9.8

Glenholme House has a Review Score of 9.8 (9.849) out of 10, based on 19 reviews in the last 2 years. Over all time Glenholme House has 71 reviews.

Overall Experience

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Date Published

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Review from Colin T (Son of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative absolutely loves it here and is very well cared for. All the staff are superb.

Reply from Charlotte Frankland, Marketing Assistant at Glenholme House

Thank you for you kind words about Glenholme House, We are thrilled you relative is happy with us!


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Review from A Y (Daughter of Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glenholme provides a warm, homely, caring environment for all its residents. The staff provide support to the families of the residents in addition to the residents themselves, offering reassurance, a listening ear and a warm welcome. All staff take great pride in providing the highest levels of care
and discharge their duties professionally and empathetically. It is a happy home from home and has become part of our family.

Reply from Charlotte Frankland, Marketing Assistant at Glenholme House

Thank you for your lovely review of Glenholme House, I will pass your comments onto the team.


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Review from P R (Daughter-in-law of Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting today 6th March 2020, once again we found the staff to be very attentive to the residents. The atmosphere was happy but quiet so some of the residents were out on a visit. As my mother had had a chest infection that week we were informed fully of her care and medication that she had had
and she is now almost back to her usual self. The staff were really helpful in this matter.

Reply from Charlotte Frankland, Marketing Assistant at Glenholme House

Thank you for your review on Glenholme House, we are so pleased your mum is back to her usual self!


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Review from A P (Sister of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were wonderful, always smiling, happy, very helpful and friendly. Our thanks to you all.
A beautiful home.

Reply from Charlotte Frankland, Marketing Assistant at Glenholme House

Thank you for your lovely comments about Glenholme House. I will pass your comments onto the team.


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Review from Mick T (Son of Resident) published on 23 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review relates to the past 2 plus years my mother lived at the home, she has just passed away.
It was absolutely brilliant for my mother, a care home is not a place where we would choose to place one of our parents but there comes a time when we/they can't manage and a good care home is the best
option.
When my sister and I picked Glenholme, we had visited various care homes, 5 I think. We picked Glenholme because it seemed the homiest and welcoming on our visit. It seemed really good but we were wrong, it has been brilliant, not good but brilliant.
Not because of the excellent care all the staff give at all times, not because of the excellent food and personal care like getting them out of bed and helping them get dressed if they need help or having baths, which is a big challenge if you are losing your mobility. But because of the way the staff relate to the residents, the way they talk and carry on while being professional with them on a daily basis.
I cannot thank/recommend the home/staff highly enough. Thank you.

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Review from S S (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are excellent. Staff are well-trained, respectful and kind. They are extremely patient, even when asked the same questions many times.
District nurses call regularly.
However, recently I feel music is over-used. Music is often played near the front door, side door and dining room and there
is no point at all in having a quiet room beside a corridor where music is played.
I feel this does not take into account the needs of all residents and their visitors (who may be disabled) such as myself. It definitely does not meet my needs.

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Review from P M (Niece of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has only been in Glenholme House for 2 weeks.
It is taking a little time for her to settle as she has been used to living on her own and caring for herself. She initially didn't want to leave her room and on two occasions, we felt she would have missed her evening meal if we hadn't gone down
to the dining room.
Since then, however, she has mixed more with other residents and staff. The staff all seem very happy and friendly.

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Review from Liz B (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glenholme House has far exceeded my expectations.
Very helpful, happy staff. Nothing is too much trouble.
Varied, interesting activities.
My mother has felt at home straight away which took the stress away from the family.
Gold medal standard all round.

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Review from Louise R (Daughter of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reluctantly mam had to move into residential care in October 2018.
Despite our concerns, we have been impressed by the level of care mam receives.
All the staff are fabulous and nothing is too much bother.
We are kept well-informed at all times about mam.
I would recommend Glenholme to anyone who
is considering residential care for a family member.

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Review from A O (Daughter-in-law of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the staff to be supportive, friendly and professional towards ourselves and the resident.
The decision to place a family member in full-time care is a difficult one to make.
The care home has a lovely atmosphere.
It is clean and pleasant in decor.
There are lots of varied activities
for all residents to participate in and to stimulate them.

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Review from A M (Son of Resident) published on 23 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can we say as a family who did not know what to truly expect and how mother would react to being resident in a care home (Glenholme). Having arranged a visit to view the home, we were put at ease straight away by staff. Everyone was happy, smiling, full of fun; despite the recent completion of
afternoon dinners. As son and daughter, we were given more than enough information to help make a decision as to whether this was the right place for mam. Over the 6-8 weeks mam has been in residence, she has returned to her old self, compared to how she was in hospital. Fellow residents are friendly and make everyone welcome and encouraged to join in with activities. Mam's room is made to feel like home; although she is hardly there other than to sleep. Encouraged and happy to sit with others in the family lounge or participate with activities in the dining area - painting/interactive games. The staff are very helpful and friendly and prepared to listen to family members.
A great place.

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Review from Walter S (Resident) assisted by family/friend published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been here a few months but have settled in really well. Everyone is very helpful and nothing is too much trouble. My room has a lovely view and is comfortable. If I press my buzzer the staff come straight away to see if I am alright. The food is more than plentiful and tasty. The main thing
is I feel safe here. If I'm in my own room, the staff pop in to check on me.

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Review from Ann S (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring atmosphere. Excellent, helpful kind staff. Lots of activities which mam enjoys. I know they have the residents best interests at heart. They also support the relatives at times of distress!

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Review from Gillian H (Daughter of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother attended Glenholme House firstly as a day patient for a few years. When the time came to change this to resident, we have no hesitation in choosing Glenholme. This was the right decision.
The staff have continued to provide excellent support to mam. Both with their personal care and varied
activities. They have made the difficult decision a little easier and I'm sure will continue to do so.

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Review from Don M (Son of Resident) published on 24 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We went to visit Mam at the weekend (it was a surprise, Mam and the home didn't know I was going) we live nearly 500 miles away, so it's so important to us that Mam is safe and happy. What can I say, Mam is so happy, from once giving up on life before she moved in, she is like a new lady, she joins
in nearly all the activities (not the small animals she has never liked them) things I have never seen her do before, she especially likes getting out on the bus. As a family, we are so grateful to the home and especially the staff who are always warm and welcoming, not just to Mam but family and visitors who go into visit Mam. This combined with their professionalism makes choosing this home the best thing we ever did and I would highly recommend this home to anyone.

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Review from Brian B (Friend of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been visiting a close friend for over a year and have always found the care home clean and tidy. The staff are all very friendly and there are plenty of activities arranged, as well as trips out. She is being well cared for.

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Review from A M (Grandson of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers and all staff are very helpful. Grandmother looks clean and she is happy and content. We couldn't ask for more.

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Review from V A (Granddaughter of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very welcoming. They offered tea/coffee and juice to the great-grandchildren as well as biscuits. My nana looked clean, tidy and most importantly she was happy. The atmosphere was lovely and the staff couldn't do enough to help.

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Review from Harold D (Husband of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are first class the, accommodation is good and the home at the moment is completely being refurbished.


The meals are nutritious and well presented. Activities are many and varied.


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Review from C P (Relative of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We always find the staff to be very welcoming. There is always an upbeat happy atmosphere and it really lifts the spirits of visitors and residents. There are always activities for the residents and plenty of outings. The staff are all very caring and accommodating, nothing is ever too much trouble.
We always feel relaxed when we visit and are made to feel like part of the Glenholme family.

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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Glenholme House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Glenholme House is calculated as follows: ( (193 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 225 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glenholme House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (2)

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Natasha Peebles

Job Title: Home Manager

Joined: 2016

Natasha's journey with Wellburn began at Glenholme House Care Home as a Care Assistant in April 2016 and quickly earning a promotion to Team Leader in November 2016. Her leadership qualities shone through, leading to her promotion to Deputy Manager in December 2021, acting Home Manager in July 2022, and ultimately becoming Home Manager of Glenholme in November 2022.


Natasha holds a Level 3 NVQ in Health & Social Care and is enrolling in the Level 5 NVQ.


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Adam Brennan

Job Title: Deputy Manager

Joined: 2022

Adam's journey at Wellburn Care Homes began with us in July 2022 at Glenholme House Care Home, starting as a Night Shift Team Leader. His dedication quickly earned him a promotion to Deputy Manager in January 2023.


With over 10 years of experience in health and social care, Adam brings a wealth of knowledge and passion to his role. He holds a Level 3 Diploma in Health and Social Care and is currently enrolling in the Level 5 Diploma in Health and Social Care.


Adam is also the end-of-life champion for Glenholme House Care Home, ensuring the highest standards of care and support during the most critical times.