Glenholme House

4 Park Avenue, Roker, Sunderland SR6 9PU
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9.8 71 Reviews
  • Glenholme House, Sunderland
Glenholme House Residential Care Home, is a luxury 19th Century home, which sits within 50 yards of the North East coast, in Roker, Sunderland. Their 40 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Glenholme House, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Glenholme House, and discover your kind of home.

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Care Provided by Glenholme House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Natasha Peebles (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Glenholme House Reviews (71)

Total of 71, showing 61-71
9.8

Glenholme House has a Review Score of 9.8 (9.849) out of 10, based on 19 reviews in the last 2 years. Over all time Glenholme House has 71 reviews.

Overall Experience

  • 62
  • 8
  • 1
  • 0
  • 0

Date Published

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52

Review from K A (Mother-in-law of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved to Glenholme in August this year. The change in her has been amazing. She has now settled in and our family are pleased with her care.
The staff from management to cleaners are always pleasant and very helpful, whilst remaining professional.
The help my wife has received from
them since her mother was admitted has been greatly appreciated.

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Review from M A (Grandson of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana has been a resident since August. She is now happy at this home.
The staff are kind, caring and good at their jobs. The home is always warm and welcoming and clean.
Nana enjoys the entertainment and the outings as well as the food.

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Review from P M (Daughter of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives at Glenholme is very good. I cannot fault any of the staff. They go the extra mile to make sure that her needs are met.
The food is very nice and very appetising.
The home has just been renovated to a very high standard.
All in all, a happy home!

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Review from B A (Daughter-in-law of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has settled in nicely.
Plenty of staff who are always pleasant and extremely helpful.

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Review from Catherine B (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Glenholme in January 2017. I have been extremely happy with her care there. The staff are friendly and helpful and nothing ever seems to be a bother.


My mother is settled and enjoys the company.


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Review from R K (Niece of Resident) published on 19 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always pleasant and happy to help. They know all the residents and their families and they genuinely care. The daily activities are fantastic.

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Review from L W (Daughter of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam has always been very happy here, staff are caring and I have no concerns. There are lots of activities and I feel she is well looked after. Now that the home is being refurbished (which was long overdue) I feel much more that she is in the very best place. Well done to everyone at Glenholme.

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Review from R A (Granddaughter of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nana seems happy and settled since moving into Glenholme House. Home is lovely and the staff are very helpful and friendly. Plenty of activities and outings for residents.

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Review from C A (Daughter of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems to be settling in now and seems happy and comfortable. Plenty of staff who are always welcoming and friendly. The home has a lovely, warm, and homely feeling. Plenty of activities and outings for the residents. The refurbishment is amazing.

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Review from Chering S (Daughter of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have complete confidence in the staff at Glenholme House regarding the care of my mother. She can be very vocal at times of confusion but the staff are able to reassure her with calm words and a cuddle! She has an irregular sleep pattern but her meals are always ordered at a time to suit her. She
can get distressed when the staff attend to her personal care but the staff act quickly and professionally to ensure she is kept clean and dry. I have such faith in the staff that I recently recommended the home to a friend whose mother is now a resident.

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Review from V F (Daughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and attention my mam receives in this care home. Due to her mood swings, mam can be very difficult to care for and I have always found both day and night staff to be very patient and caring. She is allowed to stay in bed in a morning if she doesn't want to get up early
and although she is on stage 3 diet she enjoys her food.

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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Glenholme House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Glenholme House is calculated as follows: ( (193 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 225 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glenholme House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (2)

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Natasha Peebles

Job Title: Home Manager

Joined: 2016

Natasha's journey with Wellburn began at Glenholme House Care Home as a Care Assistant in April 2016 and quickly earning a promotion to Team Leader in November 2016. Her leadership qualities shone through, leading to her promotion to Deputy Manager in December 2021, acting Home Manager in July 2022, and ultimately becoming Home Manager of Glenholme in November 2022.


Natasha holds a Level 3 NVQ in Health & Social Care and is enrolling in the Level 5 NVQ.


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Adam Brennan

Job Title: Deputy Manager

Joined: 2022

Adam's journey at Wellburn Care Homes began with us in July 2022 at Glenholme House Care Home, starting as a Night Shift Team Leader. His dedication quickly earned him a promotion to Deputy Manager in January 2023.


With over 10 years of experience in health and social care, Adam brings a wealth of knowledge and passion to his role. He holds a Level 3 Diploma in Health and Social Care and is currently enrolling in the Level 5 Diploma in Health and Social Care.


Adam is also the end-of-life champion for Glenholme House Care Home, ensuring the highest standards of care and support during the most critical times.