Grangewood

Chester Road, Shiney Row, Houghton le Spring DH4 4RB
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Top 20 carehome certificate
9.9 56 Reviews
  • Grangewood, Houghton le Spring
Grangewood is a bright and welcoming care home offering gold standard residential care for older people, including those living with dementia. The purpose-built care home is set in the village of Shiney Row, close to Houghton-le-Spring in Tyne and Wear.

The home has a real community feel and is close to the local village library, medical centre and various churches. There's also a post office and a pub on the doorstep, and good transport links, which all helps residents to retain their independence.

All of the bedrooms at Grangewood have en-suite facilities and are stylishly furnished. Your loved one is welcome to bring their own treasured possessions and items of furniture to help them to feel more at home.

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Care Provided by Grangewood

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joleen Rayner (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Grangewood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,161
    • Self-Funded Residential Dementia Care from £1,251
    • RESPITE Self-Funded Residential Care from £1,211
    • RESPITE Self-Funded Residential Dementia Care from £1,301

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Grangewood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site


Grangewood Reviews (56)

Total of 56, showing 1-20
9.9

Grangewood has a Review Score of 9.9 (9.932) out of 10, based on 16 reviews in the last 2 years. Over all time Grangewood has 56 reviews.

Overall Experience

  • 49
  • 6
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Date Published

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Review from Jennifer H (Niece of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant reception for my uncle's 100th birthday. Lovely food at attention from all the staff.

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Review from L G (Niece of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited to see our uncle on his 100th birthday today. The staff were very friendly and provided us with a lovely buffet. We were made to feel very welcome.

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Review from P D (Relative of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great and wonderful time. The staff always make me feel at home. There was a warm and friendly atmosphere and I joined in with the entertainment and fun.

Reply from Caprice Geisha, Home Manager at Grangewood

Hi, thank you very much for taking the time to leave us feedback about your experience. At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Maureen D (Wife of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As my husband's health has sadly deteriorated over recent months the care and compassion provided by all the staff regardless of their particular roles has been excellent. They are always there to help and advise and treat him with dignity, respect and the support he needs. It is very reassuring to
know he is in such safe, caring and capable hands whilst maintaining an upbeat, friendly and positive attitude. I cannot praise them highly enough.

Reply from Caprice Geisha, Reviews Team at Grangewood

Hi, thank you very much for taking the time to leave us feedback about your experience. At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Judith F (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support and care at Grangewood have made Mum's move there easier for us all. Staff are always willing to go the extra mile. There is strong leadership and a good team spirit, which makes it a happy and welcoming place for residents and families.

Reply from Caprice Geisha, Reviews Team at Grangewood

Hi Judith, thank you very much for taking the time to leave us feedback about your experience.
At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Maureen G (Niece of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing care is one of life's most stressful experiences, but we were very blessed to find Grangewood! Aunty went to live there after a lengthy spell in hospital, and the fact we had her for so long was down to the outstanding care she received in a home filled with friendship, smiles and laughter.
All staff, irrespective of their role, were friendly, supportive and dedicated and nothing was too much trouble and minor niggles were quickly/professionally addressed. The environment is bright/welcoming, but the warmth, welcome and quality of care are at the forefront. A varied range of activities are on offer and staff strive to include residents according to their health situation. They take time to chat and every effort is made to include families in all aspects of their loved one's care/ life in the home itself. The words may be small, but the sentiment really is huge -thank you for making Aunty's final months the best they could possibly be; yours is a true vocation!

Reply from Caprice Geisha, Reviews Team at Grangewood

Hi Maureen, thank you very much for taking the time to leave us feedback about your experience.


At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Chris H (Daughter of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was a resident for seven weeks last March/April. Visiting Grangewood today to deliver a small gift, I was welcomed with the warmth and care I had come to expect from this homely care home.

Reply from Reviews Team, Reviews Team at Grangewood

Hi Chris, thank you very much for taking the time to leave us feedback about your experience.
At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Freda S (Sister of Resident) published on 17 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Out of this world, home from home. We love it and the staff and so does my brother.

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Review from Lesley R (Resident) assisted by family/friend published on 10 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support I have received since moving into Grangewood in June 2022 have been excellent. The staff are very caring and supportive to everyone and always have time to sit and chat and make you feel special.

Reply from Caprice Geisha at Grangewood

Thank you very much for taking the time to leave us feedback about your residence at Grangewood. We are pleased to hear you are happy here and yes that's right we are always here.


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Review from Kelly L (Daughter of Resident) published on 10 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother gets the care she deserves. She always has nice things to say about the staff and management as they are all so kind and helpful. They always know when there is anything wrong and know just what to do. The activities are always different and a lot of fun and it gives family and friends a chance
to join in with the residents. Grangewood gets 10 out of 10 from me and my family.

Reply from Caprice Geisha at Grangewood

Thank you very much for taking the time to leave us feedback about your experience.
At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are also pleased to hear you join in with our activities!


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Review from M L (Friend of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, caring staff. Amazing atmosphere. The staff are always helpful and accommodating. Made to feel very welcome.

Reply from Caprice Geisha at Grangewood

Thank you very much for taking the time to leave us feedback about your experience.
At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Jeanette H (Niece of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm afraid to say have never wanted to go into care when or if the time came to that, but now I have my uncle in Grangewood care home, I would put my name down now! Too much to mention in every way, but most important, is the care in every aspect; every person is met with so much dedication, but all
staff, handyman, domestics, management, the kitchen, just on and on.
Never known so much time and care given to all.

Reply from Caprice Geisha, Reviews Team at Grangewood

Hi Jeanette, thank you very much for taking the time to leave us this positive feedback about your experience.
At Grangewood Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that you are happy with the home and the care provided.


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Review from J C (Daughter of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care at Grangewood is outstanding, the staff are dedicated, treating the residents as if they are one of their own, nothing is any trouble. Activities are many and varied, families are always encouraged to join in. Without hesitation I would highly recommend Grangewood to anyone requiring
a care home environment.

Reply from Caprice Geisha, Reviews Team at Grangewood

Hi, thank you very much for taking the time to leave us this feedback about Grangewood Care Home. We are pleased to hear that your experience with us has been a positive one. We do a range of activities to suit everyone's interest, even the relatives! We're all one big family.


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Review from K C (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience of having a loved one going into a care home is difficult, but the staff at Grangewood have made this so much easier. Highly recommend.

Reply from Caprice Geisha, Reviews Team at Grangewood

Hello, thank you for leaving this review about Grangewood care home. We are pleased to have supported you and your loved ones journey into care.


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Review from John M (Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always very helpful on visits.

Reply from Holly Cole, Reviews Team at Grangewood

Hi, thank you very much for taking the time to leave us feedback about your experience. At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you. Many thanks, the Care UK team.


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Review from Geoff J (Son-in-law of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident in Grangewood care home for approximately eighteen months, during that time she has been treated with respect and dignity by all of the staff and the overall care she has received has been excellent. The well-being and satisfaction of the residents are at the forefront
of everything they do. The home is well managed and relatives concerns are listened to and appropriate actions are taken swiftly. Big thanks to all the carers and management.

Reply from Martha Piper, Reviews Team at Grangewood

Hi Geoff, thank you very much for taking the time to leave us feedback about your experience.
At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team.


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Review from Timothy S (Son of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Grangewood care from November 2018 to November 2922, and in all that time, I can say they did their utmost to make her final years dignified and comfortable. It was a great source of comfort to know she was so well cared for and safe in her own space. The dignity that she had, in the end,
is something I will always be grateful for from all of the staff in this excellent care home.

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Review from M D (Daughter-in-law of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the manager and all the staff for all the support in welcoming my father-in-law and mother-in-law into the home. All staff are friendly and welcoming, I would recommend this home. Can't thank you all enough.

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Review from Joan B (Friend of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My long-time friend was admitted to Grangewood in July 2022, following a spell of ill health in the hospital. Due to her condition, she was nursed in bed, staff took time, effort and good care of her, spending time painting her nails and trying to set her hair. Sadly, she wasn't able to join in the
whole range of activities available (party central, great atmosphere). She was treated with dignity and respect. I would happily recommend Grangewood to anyone wanting a care home for their loved ones. The whole team were friendly, supportive and professional.

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Review from Ian P (Son of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent choice of care home for my mother in the last few months of her life.
She was cared for professionally, with comfort and support.
The home was comfortable and clean, as was my mother's room.
The staff were friendly and caring; my wife and I were made very welcome when visiting.
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are regular and well attended by relatives, visitors and residents; in short, an excellent social calendar which is very important.
I would have no hesitation in recommending Grangewood to any relative considering a necessary placement due to circumstances.

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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Grangewood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Grangewood is calculated as follows: ( (179 Excellents x 5) + (13 Goods x 4) ) ÷ 192 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grangewood is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Joleen

Joleen Rayner

Job Title: Home Manager

I’m an experienced Nurse and Home Manager and I’m passionate about delivering the highest standards of care and quality of life for the people we care for. I believe that great care is about going beyond what is expected to make a difference in residents’ lives.


I also think it’s important to take a caring approach to colleagues, supporting them to do their best work and to fulfil their potential in the workplace. It’s our people who make all the difference and help us to deliver superb care, so if they’re happy, our residents are too.


I’m very proud of Grangewood’s strong links with the local community and I’m always keen to enhance these so that residents can continue to feel a part of local life and enjoy a lovely lifestyle. One of my favourite parts of the day is chatting with residents and listening to their life stories. There’s so much we can learn from the older generation.


I have an open-door policy, so if there’s anything you’d like to know about Grangewood and the care we provide, please do get in touch.


Frequently Asked Questions about Grangewood

What types of Care is Grangewood registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Grangewood provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Grangewood have?

There are 50 Single Rooms.

What are the Facilities & Services at Grangewood?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grangewood to the centre of Houghton le Spring?

1.9 mile(s) as the crow flies, distance by road may be significantly further.