Grangewood

Chester Road, Shiney Row, Houghton le Spring DH4 4RB
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Top 20 carehome certificate
9.9 56 Reviews
  • Grangewood, Houghton le Spring
Grangewood is a bright and welcoming care home offering gold standard residential care for older people, including those living with dementia. The purpose-built care home is set in the village of Shiney Row, close to Houghton-le-Spring in Tyne and Wear.

The home has a real community feel and is close to the local village library, medical centre and various churches. There's also a post office and a pub on the doorstep, and good transport links, which all helps residents to retain their independence.

All of the bedrooms at Grangewood have en-suite facilities and are stylishly furnished. Your loved one is welcome to bring their own treasured possessions and items of furniture to help them to feel more at home.

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Care Provided by Grangewood

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joleen Rayner (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Grangewood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,161
    • Self-Funded Residential Dementia Care from £1,251
    • RESPITE Self-Funded Residential Care from £1,211
    • RESPITE Self-Funded Residential Dementia Care from £1,301

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Grangewood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site


Grangewood Reviews (56)

Total of 56, showing 21-40
9.9

Grangewood has a Review Score of 9.9 (9.932) out of 10, based on 16 reviews in the last 2 years. Over all time Grangewood has 56 reviews.

Overall Experience

  • 49
  • 6
  • 0
  • 1
  • 0

Date Published

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16
40

Review from Joseph R (Partner of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner entered Grangewood when she was very ill, I couldn't look after her anymore because her illness started to deteriorate. Her stay in Grangewood was very short as she passed away recently. All I can say now, her stay was pleasant and comfortable til her life came to an end. Many thanks to all
the staff for their dedication and efforts.

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Review from K M (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has recently moved to Grangewood care home, and the staff have been great, and he has settled in brilliantly. His room is bright, airy and clean. The care home has a lovely feel when you walk in it - clean and bright.

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Review from Christine B (Daughter-in-law of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring staff. Cleanliness is excellent. Cannot fault anything at all.

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Review from J M (Sister-in-law of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home. My sister-in-law has been in this care home since January 2022. All members of the staff have been amazing, making her stay very enjoyable.

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Review from C R (Friend of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the way my friend was accepted into Grangewood. Everyone has made her so welcome. Her newly decorated room is beautiful and she now feels it is more like home. She enjoys the company of fellow residents and enjoys her outings with the entertainment team.

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Review from Mary H (Wife of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grangewood is a happy, lively place to call home. Every resident is treated with respect and receives love and first-class care. My husband has been here for eight months, from day one we were accepted as a family member. When a loved one goes into care, it is horrendous for the family. If it had not
been for the love and care, not just for my husband but also for our family, I don't think we would have coped at all. The teamwork 24/7 is amazing. The carers work so hard and give their all every shift.

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Review from H B (Daughter of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home experience is new to me and my family. However, we have found Grangewood Care Home to be well above the standards we expected.
Most especially the care all the staff provide, from cleaners and cooks to carers etc.
Being allowed to visit at any time of day helps to organise my time,
rather than being restricted to a certain few hours each day.
Any problem/question I have, if not answered immediately, is followed up as soon as possible.
The home is always exceptionally clean. Food provided very much to my mother's high standards. Lots of variety, the residents also have a say in what types of food they wish to eat. Activities are full-on, especially now Covid restrictions have been slightly lifted. My mother thoroughly enjoys her outings and themed events.
I feel very lucky that we have Grangewood looking after my mother. I can't thank them enough for all they do.

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Review from Linda S (Daughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Grangewood in November 2021 after a long stay in hospital. Her room was newly decorated, fresh, clean and extremely comfortable. From the beginning, the staff have been extremely supportive to both my mother and our family throughout her stay. All the staff were professional with
their approach and nothing was ever too much. At first, as a family we were apprehensive of using a care home, however, Grangewood was recommended to me for its outstanding approach to all. The home and the staff lived up to my high expectations and made me feel at home and at ease, knowing my mother would be cared for.
My mother enjoyed the activities that were provided especially the recent Valentine's lunch and the Christmas lunch, which I also attended.
Over the past week, I have spent more time with my mother by her bedside, however, this was not an issue for the care staff, they were always there if I was in need of anything, even just a cup of tea.
I can't thank the staff enough.

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Review from Julia Q (Daughter of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to commend Grangewood and all the staff for the care and support they have provided to both residents and also their families during the difficult time we have experienced throughout Covid-19. They have ensured that all Government guidelines have been met whilst also taking care of the needs
of their residents and offering family guidance around visits and being able to see loved ones. My dad has been in Grangewood for approximately 7 years and has great affection for his caregivers and the support they provide him. Well done to all the team at Grangewood, you are amazing.

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Review from Kathryn M (Daughter of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has now been a resident in Grangewood Care Home since June 2021. Prior to this he had been receiving care at home for a multitude of conditions which have left him requiring full-time care. Since going into Grangewood Care Home we have seen a huge improvement in my Dad. The general care has
improved physically and he now has his dignity back. He is treated by all the care staff with respect, warmth and his needs are priority. The staff explores every avenue to get to know about him, his past, his likes and dislikes and his family, they welcome all his visitors. My dad has regained his self-respect due to their care. They have also been extremely supportive of my family, in particular of my mother (they have been married for 65 years) who visits every day. I have only praise and gratitude for them in the work they do and the care they have for all their residents. All of his physical, emotional, medical and care needs are met.

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Review from M R (Niece of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home and staff, but Uncle wanted to be back in his home where he was born and lived for 91-years.

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Review from David H (Son of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving full-time care since Oct 2020 following a deterioration in her dementia meaning home care was no longer possible. The entire team at Grangewood were understanding and sympathetic to the situation and did everything possible to make the move into care as worry free as possible.
The communications and updates have been excellent and the family are confident that my mother is receiving the best possible care from the entire team who display compassion and understanding in everything they do. The necessary controls to prevent any virus from entering the home are excellent and effective and the staff does everything possible with window visits etc to allow the best possible patient/family contacts. Regular updates are received from the staff regarding any changes to medications or health conditions and the local G.P. surgery doctors give the highest praise to the quality of care the home provides. I would recommend the Grangewood to anyone requiring care for a loved one.

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Review from Anita N (Daughter of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in Grangewood is always of a high standard and they have made my mams stay there a happy experience. She’s always treated with care and respect. Brilliantly run especially during this tough time. I would recommend Grangewood to anyone.

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Review from Karen K (Daughter of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend Grangewood to anyone in the area looking for care for their relative. We tried another before here and only lasted a few weeks. Great care, management and staff. We as a family feel secure.

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Review from Rosalind P (Daughter of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I do not feel well-placed to perform this review as for the majority of the time my Mam has been in this home the lockdown has been in place. My Mam wanted to come into care because her physical needs were such that the care she had at home (four times a day) was inadequate and my time with her was
taken up with essential matters. We hoped that once all her physical needs were met she and I could concentrate on fun and keeping up with her many friends and interests. Through nobody’s fault, this has not been possible. She is hesitant to join groups with people she doesn’t know and therefore has not often joined in with activities. The thing she was looking forward to was some one-to-one craft sessions. I must say that the staff have been very caring to Mam, particularly when she has been ill. They have been vigilant and kept me informed. I think it is difficult for staff and for me that her mental state can’t be assessed at present as we don’t know what the changes are due to.

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Review from L M (Daughter of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I ever have to go into a home, I hope it's this one.

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Review from Victoria R (Daughter of Resident) published on 13 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam entered Grangewood after her dementia required her to be looked after. Staff were very kind and made the transition from our care to theirs with compassion and understanding. She had a nice room, always kept clean. Staff were patient, always treated Mam with respect, kindness and dignity. Staff
were very helpful, cheerful and always willing to spend a few extra minutes when needed with Mam. During my Mam’s stay, we don't think she could have been anywhere safer or more comfortable. Staff encouraged her to join residents in the dining room at meal times, pamper days and get her hair blow dried. I visited Mam daily it was always clean and fresh and welcomed with open arms. Staff are attentive, kind and obviously work as a team. Management staff kept me updated on Mam's health and condition and were so approachable and caring. After seven months Mam’s condition deteriorated and Mam passed away January this year, her end of life treatment was excellent with brilliant support throughout.

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Review from Dorothy C (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I were very pleased to find Grangewood after looking at several inferior places in the region. My mother seems to have settled in fine (she's been here 10months) though her memory and awareness seem to be fading- to be expected at the age of 89! I visit from Glasgow, where I live, about
once a month and am always welcomed and encouraged whilst here.

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Review from Deborah R (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home.
Caring staff made my mother's stay a very happy one even though she was very reluctant to go into care.

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Review from Brenda H (Daughter of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after. She is well fed and clean. The staff are all friendly and do a good job.

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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Grangewood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Grangewood is calculated as follows: ( (179 Excellents x 5) + (13 Goods x 4) ) ÷ 192 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grangewood is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

Top 20 Large Care Home Groups 2025

Recipient: Care UK

Date: Friday 31 Jan 2025 More details

Top 20 Care Homes North East England 2025

Recipient: Grangewood

Date: Friday 31 Jan 2025 More details

The National Care Awards finalist

Recipient: Care UK

Date: Monday 09 Sep 2024 More details

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Meet the Team (1)

Joleen

Joleen Rayner

Job Title: Home Manager

I’m an experienced Nurse and Home Manager and I’m passionate about delivering the highest standards of care and quality of life for the people we care for. I believe that great care is about going beyond what is expected to make a difference in residents’ lives.


I also think it’s important to take a caring approach to colleagues, supporting them to do their best work and to fulfil their potential in the workplace. It’s our people who make all the difference and help us to deliver superb care, so if they’re happy, our residents are too.


I’m very proud of Grangewood’s strong links with the local community and I’m always keen to enhance these so that residents can continue to feel a part of local life and enjoy a lovely lifestyle. One of my favourite parts of the day is chatting with residents and listening to their life stories. There’s so much we can learn from the older generation.


I have an open-door policy, so if there’s anything you’d like to know about Grangewood and the care we provide, please do get in touch.