Grangewood

Chester Road, Shiney Row, Houghton le Spring DH4 4RB
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Top 20 carehome certificate
9.9 56 Reviews
  • Grangewood, Houghton le Spring
Grangewood is a bright and welcoming care home offering gold standard residential care for older people, including those living with dementia. The purpose-built care home is set in the village of Shiney Row, close to Houghton-le-Spring in Tyne and Wear.

The home has a real community feel and is close to the local village library, medical centre and various churches. There's also a post office and a pub on the doorstep, and good transport links, which all helps residents to retain their independence.

All of the bedrooms at Grangewood have en-suite facilities and are stylishly furnished. Your loved one is welcome to bring their own treasured possessions and items of furniture to help them to feel more at home.

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Care Provided by Grangewood

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joleen Rayner (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Grangewood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,161
    • Self-Funded Residential Dementia Care from £1,251
    • RESPITE Self-Funded Residential Care from £1,211
    • RESPITE Self-Funded Residential Dementia Care from £1,301

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Grangewood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site


Grangewood Reviews (56)

Total of 56, showing 41-56
9.9

Grangewood has a Review Score of 9.9 (9.932) out of 10, based on 16 reviews in the last 2 years. Over all time Grangewood has 56 reviews.

Overall Experience

  • 49
  • 6
  • 0
  • 1
  • 0

Date Published

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16
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Review from Valerie M (Daughter of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing to complain of. I would recommend this care home to anybody. The staff are so friendly and it's lovely chatting with them. It feels like a family. I know my Mam is well cared for so I have nothing to worry about.

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Review from Richard H (Son of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care given to my father since he was resident in Feb 2015. Staff are pleasant and dedicated. Food is excellent and dad is well looked after. The premises are very clean, well decorated and warm.

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Review from Margaret R (Daughter of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Grangewood for nearly 2 years. She is very happy with everything about Grangewood, the staff are very professional and caring towards my mother. The home is well lead and I would, and have, recommend it to lots of friends if they might need a great care home for their parents in
the future.

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Review from D C (Grandson of Resident) published on 11 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grangewood is a lovely friendly place, with a high standard of care given to residents.

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Review from Lynda H (Daughter of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grangewood is a very friendly and caring place to be. The staff are very professional and always approachable. I feel my mum has settled very well into her new home and that is down to the kind hardworking staff. The support given to all residents is remarkable. Thank you to everyone in Grangewood.

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Review from James I (Husband of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home with lovely people.

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Review from Alana C (Daughter of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Grangewood for 5 months and during this time he has been well looked after, kept clean and tidy and well fed. The staff are very friendly and efficient. The home is decorated lovely and is always clean and tidy. I'm happy that my dad is in Grangewood as it is much much better than
other homes we visited.

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Review from Philip W (Son of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my mother became a resident at Grangewood, I have had nothing but admiration and total trust in all the staff. They are so courteous and friendly with both visitors and residents. Any problems or situations are explained thoroughly and you feel at ease with things that if not explained thoroughly,
could cause concern. A lovely facility enhanced by great staff and management.

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Review from William W (Son of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care my mum is receiving. She is very settled.

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Review from L R (Daughter-in-law of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care and attention my mother-in-law receives.

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Review from Angela J (Daughter of Resident) published on 14 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to know Grangewood care home as her home, despite only living there for 5 months. My sister and I couldn't have wished for her to spend her last few months in such a warm and caring environment. It was spotlessly clean at all times. The facilities were modern and up to date and proved
to be what my mother had craved for so long, as simple as a bath but one that hydraulics helped to lift her into it. The food was first class with so much choice. My mother was there from May 2016 to 16th Sept 2016 when she sadly passed away. I will always be so very grateful for everything the staff and the Manageress did for her and how welcome they made her and how much care they gave her. A truly wonderful set of people who made an old lady's last few months worth living for. Thank you

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Review from Susan H (Relative of Resident) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home and staff.

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Review from J C (Son-in-law of Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day 1 my father-in-law has been cared for in an exemplary manner as detailed below.
All staff are approachable, informative and helpful, as well as friendly.

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Review from Carole C (Daughter of Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Grangewood for over a year and has received first-class care, staff are so caring and dedicated. The atmosphere is always very friendly with lots of activities taking place for the residents. I have recommended Grangewood to lots of my friends.

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Review from Liz R (Daughter of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Never thought my mother would settle as she is 91 years old. All staff are very good with her, especially when she had an episode of Alzheimer's disease, which she will have periodically.

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Review from M (Daughter of Resident) published on 13 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Very disappointed with the level of care being provided. Staff working within the EMI floor are in the main polite and caring but are not suitably trained in Dementia care. Very few activities are provided and too much reliance on medication.

Reply from Irene Mucklow, Sales & Marketing Team Coordinator at Grangewood

We are currently addressing the feedback given; our senior team have been in contact with the family regarding their concerns.


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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Grangewood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Grangewood is calculated as follows: ( (179 Excellents x 5) + (13 Goods x 4) ) ÷ 192 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grangewood is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Joleen

Joleen Rayner

Job Title: Home Manager

I’m an experienced Nurse and Home Manager and I’m passionate about delivering the highest standards of care and quality of life for the people we care for. I believe that great care is about going beyond what is expected to make a difference in residents’ lives.


I also think it’s important to take a caring approach to colleagues, supporting them to do their best work and to fulfil their potential in the workplace. It’s our people who make all the difference and help us to deliver superb care, so if they’re happy, our residents are too.


I’m very proud of Grangewood’s strong links with the local community and I’m always keen to enhance these so that residents can continue to feel a part of local life and enjoy a lovely lifestyle. One of my favourite parts of the day is chatting with residents and listening to their life stories. There’s so much we can learn from the older generation.


I have an open-door policy, so if there’s anything you’d like to know about Grangewood and the care we provide, please do get in touch.