Review from S S (Daughter of Resident) published on 11 December 2022
Submitted via Postal Card • Report

Overall Experience

Our mother developed increasing confusion suddenly, and we noticed she was not taking her medication. I contacted "Primrose Care Home" and was delighted with the speedy response to go and view it that day. Even more impressed that Mam was able to stay. The staff could not have been better! A huge thank

you for taking care of her for a week, giving her medication and the care that she needed so much at that time. It enables Mam much-needed respite care, and happily, she is continuing to improve steadily in her own home with a decreasing amount of support.

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Review from S H (Daughter of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience

The management and staff are approachable and friendly and not only care for residents but care and support the family as well. They work to ensure the residents have many activities to do and arrange lovely days out, the latest party with the toddler group young and old together was lovely to see.

The staff do a great job.

Reply from Kelly Gallimore, Area Manager at Primrose Care Home

Thanks very much, I appreciate it very much - I am pleased you enjoyed it.

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Review from B J (Granddaughter of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience

Most amazing staff and unbelievable care. I am so grateful for all of the care you gave my grandad and all of our family too (especially in his last week of life). I couldn't appreciate and recommend this care home enough to anyone looking to make this place a home for those special to them. It is not

just a care home it is a family. In one word - Unbeatable! Thank you so much girls. In my grandad's words - these lot look after me ya nar. Good scran. Got all the chicks.

Reply from Kelly Gallimore, Area Manager at Primrose Care Home

Thank you so much for your kind words, I will share them with the team.

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Review from Sherryll B (Daughter of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience

This care home is the most outstanding, caring and loving home. My dad lived there for 2 years until his passing and all the staff were amazing with him making many happy memories for all of our family to treasure. Thank you.

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Review from Sue H (Daughter of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience

Absolutely amazing, impeccable care from each and every member of staff, great understanding and support for family too while making these difficult decisions, Hard times made a little easier. Highly recommended.

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Review from Kaye M (Daughter of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience

We can't sing the praises of all the amazing staff here more highly! They have done an amazing job of caring for our mum. She joined them in January 2021 when Covid hit our family hard and mum needed full-time care. It was the best decision we ever made trusting them with mum's care. She settled in

straight away and loves it there. They do so much for all the residents from entertainment, trips out and lots of fun activities to keep everyone busy and happy. The staff have always been caring and so supportive of our mum and our family. Nothing is too much trouble. We love the fact that it isn't a big care home and it's very much a home from home for the residents.

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Review from Lois B (Granddaughter of Resident) published on 17 November 2022
Submitted via Website • Report

Overall Experience

This care home is absolutely amazing and goes above and beyond to make sure all its residents have a smile on their faces at all times. They made my grandad's final week in the care home such a memorable week for myself and the family and we will forever be grateful for the girls in the care home and

they will always be a part of our family. There aren't enough worlds in the universe to describe how amazing the work in this care home is.

Reply from Kelly Gallimore, Area Manager at Primrose Care Home

Thank you so much for your kind words I will ensure this is shared with all the staff team. It truly was a pleasure.

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Review from Donald S (Son of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience

Mam has been in Primrose Care Home for several months now. Excellent care and support. Each member of staff are really person-centred, activities are great and they really look after my Mam who has dementia. Our family really feel supported by the team at Primrose. Thank you Primrose Care Home.

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Review from Derek A (Grandson of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience

What a wonderful group of staff. The standard of care is second to none. It is wonderful to know that my grandmother is being taken care of in such a manner. They have gone above and beyond throughout the covid pandemic, ensuring connectivity between their residents and families. Simply brilliant. Thank

you.

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Review from Joanne R (Friend of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience

Outstanding care home... all staff at Primrose are excellent and care for every single resident like they would their family. There's always fabulous entertainment for them and fabulous singers for them to sing along too... some even love a little dance! The love and care for all the residents are above

and beyond. Keep up the good work!

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Review from Linda W (Daughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience

My mum suffered a devastating stroke in October 2019 and required full-time care. Primrose was recommended to us and after looking at other options we decided we would like mum to go to Primrose for the care she needed and we were fortunate they had a room to accommodate her when she left the hospital.

The care mum is given is second to none and before the pandemic, our family spent a lot of time there and were welcomed any time, day or night, it really is like an extended family. The residents are lucky enough to have a great panel of carers and additional staff such as the cooks and cleaners under the manager, who make sure they’re well catered for and stimulated on a daily basis with games, crafts, music and entertainment. They are all treated as if they were family which is one of the main reasons we chose Primrose, it’s like a home from home and I can’t recommend them highly enough and would have no hesitation in recommending them to anyone who needs first-class care for a loved one.

Reply from Kelly Gallimore, Manager at Primrose Care Home

Your just too kind Linda amazing family and so supportive - Best wishes Kelly

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Review from Elizabeth J (Daughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience

Our dad has only been in the home a short while but in that time we can't thank the manager and staff enough for the care and support that they have given my dad and us as his family. The staff are truly amazing, they post daily updates on Facebook of activities going on every day. I wouldn't want my

dad to be anywhere else as I know he is well looked after and he couldn't get this care anywhere else. A big thank you to Primrose.

Reply from Kelly Gallimore, Manager at Primrose Care Home

Thank you so much for the amazing support and kindness your family have shown to all the staff and residents - best wishes Kelly

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Review from Linda F (Granddaughter of Resident) published on 22 January 2021
Submitted via Website • Report

Overall Experience

Primrose Care Home Hetton is absolutely fabulous. They go above and so much well beyond their requirements. I have had relatives who have been in care homes who have been comfortable and looked after, and if that's what you need then go there. However, if you want somewhere where the carers really truly

care and organise daily things to keep the residents joyous and laugh, dance and sing then Primrose is for your relatives. When you think I would love there, book me in you know it is superb. Well done Primrose carers you really are fabulous and many thanks. In 2020 and early 2021 with the COVID pandemic, you have done tremendously.

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Review from Leanne J (Daughter-in-law of Resident) published on 22 January 2021
Submitted via Website • Report

Overall Experience

The staff are absolutely amazing with the residents and we know he is safe and the care is of the highest standard, it has been very hard and emotional for the family recently having my father in law become a full-time resident but knowing that he is in the best hands and happy has made it easier. The

home pulls out all the stops for the residents having regular activities and entertainment and really are worth their weight in gold.

Reply from Kelly Gallimore, Manager at Primrose Care Home

Thank you so much for your lovely words. Having your family join ours has been amazing from the start and we look forward to the future.
Best wishes, Kelly.

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Review from Gillian H (Granddaughter of Resident) published on 22 January 2021
Submitted via Website • Report

Overall Experience

My gran lived at Primrose for approximately a year. My family have nothing but admiration for the staff there. She was treated with dignity and respect right up until the end of her life. The staff looked after her and the rest of my family despite horrific circumstances of Covid.

Reply from Kelly Gallimore, manager at Primrose Care Home

Thank you so much for your kind words, hope you are all well.
Best wishes, Kelly.

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Review from Rachael A (Granddaughter of Resident) published on 22 January 2021
Submitted via Website • Report

Overall Experience

Primrose Care Hom has provided the best quality care for my 87 year old grandmother since the day she arrived in September 2019. The care staff and management always go above and beyond to meet her needs and provide entertainment throughout, arranging video calls to family members on a weekly basis

and updating us with any information as well as receiving photos of my grandma taking part in a range of activities. Throughout the pandemic and not being able to see her we got the advantage of being able to use the visitor's pod which is a bonus for us when missing our loved ones. I will never be able to repay the staff from cleaners, cooks, carers, management and everyone associated with Primrose care home for the superior care provided to my grandma. Their hard work and dedication to their jobs never go unnoticed. 100% amazing.

Reply from Kelly Gallimore, manager at Primrose Care Home

Thank you so much what lovely words.
Best Wishes, Kelly.

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Review from K C (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

My Mam and Dad are now residents in Primrose, and why not! This place is amazing. The team are just perfect, each and every one of them. They are all very hard-working people. They go above and beyond to ensure clients are taken care of. My parents have really settled in, and me as a daughter, find

that a relief to know I don't have to worry about them. Mam loves the daily activities, it keeps her mind active. Dad, on the other hand, stays in the room with his paper and tv on (just like being at home), and that is what Primrose is 'home'.

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Review from M S (Daughter of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience

My mum has only been in the care home since November 2019. She was not too happy to leave her home, but has settled in and realises that she is safe there and well looked after. The manager and staff are lovely and could not be more helpful to Mum.

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Review from Leslie E (Son of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience

For us, as a family, it was a anxious time having to hand over the care of our mam to the care home.
From the very first day, when I went into the home, I actually met about three or four people who I knew from school who already had a parent in the home. When I told them about what had happened to

Mam and explained how myself and our family were feeling, all of them assured me that their mam/dad (some of which have been in the home for years), were being well looked after and they were perfectly happy with the level of care that the home provided.
These comments certainly made it easier to relax and took away the anxiety of having Mam in the home.
In the time Mam has been in the home, we’ve experienced for ourselves the level of care provided by the team has been great, nothing is a bother and the “all one big family” culture makes for a lovely environment and the communal area is great. There’s always something going on which due to Mams blindness, is good stimulation for her.

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Review from John J (Son of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience

I live 200 miles away from you, but do see my mother on your website page, you appear to do your best to keep everyone active and as happy as you can.
I was concerned about my mother when she had to go into care, but from what I have seen, I am pleased that she is staying with you. Thank you.

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