Review from Thomas A (Son-in-law of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience

Primrose Care Home is a lovely care home with the best staff ever. They all go above and beyond to ensure all the residents are looked after and entertained as much as is possible. We have three family members in the home and visiting is always a pleasure.

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Review from Sue L (Daughter of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience

Loving and caring home.
Great staff.
Always activity going on to keep the residents entertained.
All residents are treated equally.
Good homemade food.

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Review from Alex L (Granddaughter of Resident) published on 17 January 2020
Submitted via Website • Report

Overall Experience

The care and love is second to none at Primrose Care Home. It’s like a little family and I couldn’t recommend it anymore.

Reply from Kelly Gallimore, Manager at Primrose Care Home

Thanks very much, we hope to see you soon. And many thanks to your family's kind donation to our resident fund.

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Review from J H (Daughter of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience

Our relative has settled in very well and is well looked after.

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Review from L H (Granddaughter of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience

Since coming into Primrose Care Home my nanna has deteriorated in health due to Alzheimer's. However, the staff and management at Primrose Care Home have done very well catering to her needs as she has changed.

Reply from Dorothy Spencer, Manager at Primrose Care Home

Thank you so much for the feedback. It’s been a pleasure having your nana at our home.

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Review from J M (Daughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience

When our relative was poorly, they did all the could to settle her and get help as soon as they could.

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Review from P M (Relative of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience

Food excellent.
Staff all very nice.
Pleasant atmosphere.
Being renovated presently.
Like all homes need more staff.

Reply from Kelly Gallimore, Manager at Primrose Care Home

Hi, my staff assure me they are meeting the care needs of all individuals whom we offer residential care to and with 2 care staff 1 senior, an activities coordinator and a floating care shift on each day, I do not feel anymore is needed currently. However, this is evaluated on a weekly basis as residency goes up so does my staffing to meet the needs. Unfortunately, everyone would like 1-1 care, however, funding for this is extremely hard criteria to meet. As always you know where I am to assist with any queries or concerns.

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Review from Iris M (Wife of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience

I have found this home extremely friendly and accommodating. Food is excellent, carers willing to help residents at every turn. The only criticism is I think there should be more staff. There are only 2 carers and a senior therefore it means if a resident needs the toilet or a bath it often takes 2

carers which leaves only 1 for the rest of the residents.
However, that in my mind is not enough cover although I think probably the ratio is probably the same in all homes.

Reply from Kelly Gallimore, Manager at Primrose Care Home

Hi, I appreciate you feel as though we need more staff, however, we also have an activities coordinator on site for the full day and a carer who comes on for half a shift either AM or PM dependent on the needs of the home. My staff assure me they feel staffed enough to cope and unfortunately, we cannot be there for everyone immediately as this is a residential care home not offering 1-1 support. As always you know where I am if needed and I will help find a solution if possible.

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Review from Jemma S (Granddaughter of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience

I would rate Primrose Care Home with an overall excellent. The care my grandma has received has been second to none, all of the staff go above and beyond to ensure the clients are happy and comfortable.

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Review from Kathleen R (Daughter of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience

Primose is like home from home with residents and their families. So caring, friendly and supportive. Their jobs are sometimes really challenging but they all are a credit to the work they do. Their activities team are great, with outings for the residents, daily sessions of different activities. It

is a privilege for me to have my Mam looked after there, also she has settled in really well and likes being there, which is the most important thing to me. We couldn't have been offered a better place.

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Review from Joanne R (Granddaughter of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience

All of the staff in Primrose Care Home are kind, friendly, pleasant, helpful and caring.

The activities they do with the residents are brilliant.

I would highly recommend this home. I love the way they look after my grandma and make her smile.

Reply from Kelly Gallimore, Manager at Primrose Care Home

Thanks so much.

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Review from Donna R (Partner of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience

My partner was in Primrose care home for a weekend's respite. The care she received was second to none. Nothing was too much bother for any of the staff. I am that pleased with the care provided that I am hoping to make it her regular respite place. The home is clean, tidy and very well maintained.

All staff and the manager should be proud of the work they are doing.

Reply from Kelly Gallimore, Manager at Primrose Care Home

Thank you very much for your kind words. We look forward to seeing you again. If you are ever passing please feel free to call in for a cup of tea and cake

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Review from David A (Son of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience

My mam was placed in Primrose Care Home in December 2017. The home is very pleasant and staff are friendly. If was in a good location for us to visit., The food is very good. It has a lovely friendly atmosphere every time we go in. The only thing I would say is they could do with more staff as the staff

have a lot on their hands.

Reply from Kelly Gallimore, Manager at Primrose Care Home

Many thanks for your review David. It has been a pleasure looking after your mam and welcoming the family in Primrose. We are constantly reviewing our staff coverage on both days and nights and welcome any suggestions.

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Review from Wayne S (Son of Resident) published on 3 May 2018
Submitted via Website • Report

Overall Experience

I always found Primrose Care Home to be warm, friendly and homely. My mam spent over 3 years here and she was well-looked after. The manager and her staff were always very friendly and would help in any way possible. They all became part of my mam's family and I am so grateful for their love and support.

I would recommend Primrose to anyone looking for respite or their permanent home.

Reply from Kelly Gallimore, Manager at Primrose Care Home

Thank you so much, Wayne, for a lovely review. Its been a pleasure getting to know you all.

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Review from J A (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 1 May 2018
Submitted via Website • Report

Overall Experience

Proactive in involving IMCA when needed.
Supportive and works alongside the service user and professionals, to ensure the standard of care and support is high.

Reply from Kelly Gallimore, Manager at Primrose Care Home

Thanks, Julie for your kind words. We always aim to work well with all outside agencies to gain the best possible care and treatment for our residents.

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Review from Kevin S (Son of Resident) published on 1 May 2018
Submitted via Website • Report

Overall Experience

Wonderful place, staff are spot on with everything, staff support friends and family. My mam was well looked after from the day she moved into Primrose Care Home. Meals are well served and presented, the new manager is always willing to help when she can for family's and friends. Lovely staff and they

welcome anyone who comes to Primrose Care Home, can't recommend them enough. A very clean place, respect for clients and staff.

Reply from Kelly Gallimore, Manager at Primrose Care Home

Thanks very much, Kevin. It has been a pleasure looking after you Mam and welcoming you all in like family. The door is always open for you to pop in.

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Review from Mrs S (Friend of Resident) published on 1 May 2018
Submitted via Website • Report

Overall Experience

The staff at the care home are amazing, nothing is too much trouble. Since the new manager took over, the improvements to the home have been fantastic. The staff treat the residents as if they are their own family members.

Reply from Kelly Gallimore, Manager at Primrose Care Home

Thanks for your kind words. See you soon.

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Primrose Care Home

Care Provided by Primrose Care Home

Good to Know

Funding & Fees Guide for Primrose Care Home

Facilities