Highcliffe Care Home - Avery Healthcare

Whitchurch Road, Witherwack, Sunderland SR5 5SX
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9.7 76 Reviews
  • Highcliffe Care Home - Avery Healthcare, Sunderland
Highcliffe Care Home, located just a short distance from the Fulwell Quarry Nature Reserve and not far from the sea, provides residential, respite and dementia care.

The home features a bright and homely design, with spacious bedrooms with en-suite washrooms for residents to feel at home. Meanwhile, the lounges are inviting spaces for social activities or quiet moments, while the garden offers a delightful spot for various activities or enjoying a warm cup of tea. Abundant seating, a gazebo and raised beds filled with plants cater to residents with a passion for gardening. The home also features a hair salon, cinema room, café, and other prestigious amenities.

If you'd like to find out more about Highcliffe Care Home, virtual tours through video media are available and in-person visits can also be arranged.

Care Provided by Highcliffe Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Permanent Care
  • Physical Disability
  • Respite Care
  • Visual / Hearing Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative / End of Life Care
  • Parkinson's Disease

Good to Know

  • Person in charge
  • Stacey Lennon (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Highcliffe Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £1,050
    • RESPITE Self-Funded Residential Dementia Care from £1,050
  • (these prices are only a guideline, please contact Highcliffe Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Open 24 hours


  • Parking
  • Parking freely available


Highcliffe Care Home - Avery Healthcare Reviews (76)

Total of 76, showing 21-40
9.7

Highcliffe Care Home - Avery Healthcare has a Review Score of 9.7 (9.695) out of 10, based on 21 reviews in the last 2 years. Over all time Highcliffe Care Home - Avery Healthcare has 76 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

My mam has been living at Highcliffe Care Home since April 2021 the relationship she shares with her carers is second to none.
Mam has been having a few health issues but with the help of the managers, nurses and seniors of the home we are in the process of having these resolved.

Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare

Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your mother. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe Care team.


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Overall Experience  Overall Experience 5.0 out of 5

I am currently recovering since hospital admission following a fracture to my ankle; I normally live alone and therefore appreciate the support from the care staff who have helped me with rehabilitation. The food is fantastic, and there is a lot to choose from as they always offer alternatives if we
don't like what's on the menu, so I think that is fantastic. The care staff are very caring and supportive, healing me with recovery to enable me to eventually be able to go back home. I would 100% recommend this care home.

Reply from Rachel Aran, Marketing Administrator at Highcliffe Care Home - Avery Healthcare

Thank you for taking the time to review Highcliffe Care Home in Sunderland. We are pleased to hear how satisfied you are with your respite stay in our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care. We are also delighted to hear that the choice of tasty meals provided daily by our talented culinary team is well received. It is a true pleasure to care for you, living in the loving care community that we create whilst you are convalescing. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

I find since my mum has been in Highcliffe, I know she is safe. The staff are amazing, almost as if they were hand-picked.

Reply from Ryan Farrelly, Marketing Assistant at Highcliffe Care Home - Avery Healthcare

Thank you for reviewing Highcliffe Care Home in Sunderland. We are delighted to hear such wonderful words about our staff team; I will be sure to pass this on to the whole team. It is a pleasure to have your mother as part of our loving care community. We look forward to seeing you on your next visit. Best Wishes.


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Overall Experience  Overall Experience 5.0 out of 5

I am overwhelmed with gratitude for the care my wife is receiving and the past care she has had since we came here two years ago.

Reply from Rachel Aran, Marketing Administrator at Highcliffe Care Home - Avery Healthcare

Thank you for taking the time to review Highcliffe Care Home in Sunderland. We are delighted to hear how happy you are with our home and the exceptional level of care that your wife receives, giving you and your family the peace of mind you deserve. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.


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Overall Experience  Overall Experience 5.0 out of 5

From the moment of Mum coming into the home, she was made to feel at home. Lovely, caring, professional staff, for whom I am very grateful!

Reply from Rachel Aran, Marketing Administrator at Highcliffe Care Home - Avery Healthcare

Thank you for taking the time to review Highcliffe Care Home and for your kind words. Your feedback is true to us and our staff team, who go over and above the standards daily in order to provide an exemplary level of care. It is a pleasure to have your mum staying with us as part of our loving care community. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to thank all the care staff, kitchen staff cleaners and all the people involved with running of this care home at Highcliffe Care Home. My mother has been a resident at this care home for the past three and a half years. During the time the staff have looked after
my mother with extreme professionalism. Nothing was ever too much trouble for them when caring for my mother. If my mother had a fall, or if she was unwell and they needed to call a doctor, or she needed hospital treatment they would always contact me to keep me well informed of the situation. She used to love her cups of coffee and biscuits during the day and mixing with other residents in the communal area which is where she spent most of her time. As her son, I felt confident my mother was in safe hands and she was being well looked after 24 hours a day. Which is what any sibling wants, that their parents are in safe hands.

Reply from Rachel Aran, Marketing Administrator at Highcliffe Care Home - Avery Healthcare

Thank you for taking the time to review Highcliffe Care Home. Your feedback is truly invaluable to us and our staff team, who go over and above the standards daily, in order to provide an excellent level of care. They also take great pride in keeping the home clean/welcoming for residents and visitors alike. It is a true pleasure to have your mother living with us, as part of our loving care community. I will be sure to pass on your kind words to the rest of the team. Best wishes, Rachel.


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Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the home manager and his lovely staff for the high level of care my mam has received as a resident at Highcliffe.
They have acted throughout this pandemic in the interests of the residents in their care and kept them safe.
This has been an anxious time for families of care home
residents. The staff have worked tirelessly to keep the spirits of residents and their families up through these challenging times and to keep them well.
They have kept me updated concerning my mam's health and well-being and facilitated contact through video and audio calling and social media, then the garden and indoor visits.
Thank you again to all of you on behalf of my mam and myself.

Reply from Rachel Aran, Marketing Administrator at Highcliffe Care Home - Avery Healthcare

Thank you for taking the time to review Highcliffe Care Home and for your kind feedback. Your feedback is truly invaluable to us and our staff team who go above and beyond the standards each day to provide a safe, loving care community for all residents, even during challenging times such as the Covid pandemic, giving you and your family peace of mind. We are delighted to be able to welcome you back into the home for more regular safe visits now that the government restrictions have eased. It is a true pleasure to have your mother living with us, in the loving care community that we create. Best wishes, Rachel.


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Overall Experience  Overall Experience 5.0 out of 5

Both my parents reside at Highcliffe and they have made my parents living as a married couple as normal as they could make it feel. They have two rooms one of which they use as a bedroom and the other they use as their private sitting room. It’s as much as independent living as they can make it. My
mum and dad whilst they would love to be still living in their own home understand that Highcliffe is working to give them the best care. My parents do complain about things as I’m sure all residents do to their families as it is not ideal but I have every confidence in the management and staff at Highcliffe and I cannot thank the staff enough for the assurance they give me. I can honestly say that I could not have managed without them.

Reply from Rachel Aran, Marketing Administrator at Highcliffe Care Home - Avery Healthcare

Thank you for taking the time to review Highcliffe Care Home. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily, to deliver exceptional standards of care to all our residents, whose well-being is our primary focus. We are always here if you have any questions or concerns, so please do not hesitate to contact the home as we'll be more than happy to help with this. It is a true pleasure to have your parents living with us in the loving community that we create. Best wishes, Rachel.


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Overall Experience  Overall Experience 5.0 out of 5

My mam celebrated her 90th birthday on March 26th, and the manager was kind enough to let me and my three girls visit mam in the pod and activities coordinator decorated it lovely with balloons. We were absolutely over the moon to celebrate with her after the year we had had, I would recommend this
care home 100%, they kept everyone safe during this pandemic and I really feel like all their staff are excellent and would thank every one of them for looking after the residents all year.

Reply from Ryan Farrelly, Marketing Assistant at Highcliffe Care Home - Avery Healthcare

Thank you for taking the time to review Highcliffe Care Home. The safety of our residents, their loved ones and our staff has also been a priority and especially during the pandemic, meaning that we have always strictly followed government guidelines and our own stringent hygiene routines. Now that government restrictions have eased, we are delighted to welcome you back into our home and visiting pod for more regular safe visits and we are glad that you were able to celebrate your mother's special birthday in person. Best Wishes, Ryan.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and management.
Missing hearing aid on a visit, Mam can't hear.

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Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the staff.
The care they give my mother is outstanding.
Facilities are also very good.

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Overall Experience  Overall Experience 4.0 out of 5

During these strange times, all of the team at Highcliffe have done a fantastic job of care and support for all of the residents and gone above and beyond expectations in these difficult times.

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Overall Experience  Overall Experience 5.0 out of 5

Had a face to face visit with my aunt, first one due to coronavirus restrictions. Given PPE and temperature taken by staff, friendly and efficient. I am confident my aunt is in the best place to ensure her safety and care. Also, her needs are met. Wonderful to see her face to face and not through the
window as in previous visits. Thank you!

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Overall Experience  Overall Experience 5.0 out of 5

Highcliffe is an amazing place. The staff look after residents like family. I live over 200 miles away, and they always make my life and my dads life so great. I couldn't do without them, the way they look after Dad is brilliant. Well done to you all for being so great over this covid-19 time. Thank
you, heroes!

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Overall Experience  Overall Experience 4.0 out of 5

Exemplary care staff. Treat my mom as if she was their own family. During the lockdown, staff have altered their practice and displayed the utmost professional and courteous manner in all communications and interactions. Mom appears in good health and happy in her world. Videos of her sent to me and
her granddaughters - very special.

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Overall Experience  Overall Experience 4.0 out of 5

I am extremely happy with the care and attention this care home gives. The standard is very high, and the staff always ready to help.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Nothing is too much trouble. They genuinely care and respect my father.

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Overall Experience  Overall Experience 5.0 out of 5

Due to the COVID-19 outbreak, I have been unable to visit my mother due to the care home being closed to visitors since 16th March. However, the staff have done everything possible to make sure the residents are kept safe and well. They also involved the residents in activities every day to keep their
morale up. We have been kept informed by FaceBook and video calls every week. It was Mam's 99th Birthday and the staff helped mam open cards and presents. She was delighted when they gave her a lovely birthday cake. They sent me a video of Mam blowing her candles out. We also saw Mama through the coffee shop window.

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Overall Experience  Overall Experience 5.0 out of 5

I can't begin to explain how wonderful Highcliffe Care Home is. The staff are fabulous, always! They care for Mam as if she was their own family member. I am so lucky that Mam is here.

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Overall Experience  Overall Experience 5.0 out of 5

The care and love given by the staff at Highcliffe Care Home to the residents is exceptional and this is the main reason why I feel so settled that Mam is being well looked after. She is extremely happy here.

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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Highcliffe Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Highcliffe Care Home - Avery Healthcare is calculated as follows: ( (201 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 249 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highcliffe Care Home - Avery Healthcare is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (7)

Stacey

Stacey Lennon

Job Title: Home Manager

Joined: 2015

I started my career within Avery (Highcliffe) in 2015. I have progressed from care assistant to my recent promotion as the Home Manager. During my 3 years in management and leadership roles within health care, I have adopted a flexible democratic leadership approach utilising a range of skills to get the best from the team.


I encourage a supportive, open culture in which we learn and grow together this will aid the delivery of exceptional care.
I hold a Level 5 Diploma in management and leadership for health and social care along with qualifications in dementia care.
Highcliffe takes pride in delivering good standards of care, and we work hard to ensure we also promote a culture of #onefamily that not only enriches the lives of those in our care through our approach to well-being but also the staff here at Highcliffe.
Our team has strong values around dignity in care, who commit to being champions, and the whole team is involved in ensuring excellent outcomes for those in our care.


I believe laughter is the best medicine and enjoy an environment full of giggles, singing and enjoyment at Highcliffe. I look forward to welcoming you to our community.


Elliot

Elliot

Job Title: Deputy Manager

Joined: 2020

Elliot started his career at Highcliffe as a care assistant, with a recent promotion to Deputy Manager.


Elliot works strongly alongside the Manager ensuring exceptional care standards are upheld in the care home. Elliot prioritises resident wellbeing always making them laugh and enjoy day-to-day life, he's first in the line with his creative ideas ensuring residents' lives are enriched and there is never a dull moment when he is around.


He says 'I love the residents, I love the staff, I just love being a part of this 'family'.


Patricia

Patricia

Job Title: Head chef

Joined: 2012

Pat is the head chef at Highcliffe she proudly leads the culinary team through success.


Throughout her time at Highcliffe, Pat alongside her culinary team has upheld an exceptional standard in our home dining and culinary experience, upholding 5 stars with the food standards agency.


Pat is always keen to meet new families and loved ones, to ensure personalised dining is in place from moving in.


She says "I love producing home cooked meals, providing residents with nutritious meals of their personal preferences and the smiles its brings. Residents enjoying my cooking is the best part of my job!"


Katie

Katie

Job Title: Team Leader

Joined: 2022

Katie started her career as a care assistant at Highcliffe. Katie developed a strive for learning and promoting a high standard of care delivery to those in our care, she developed her skills and knowledge not only gaining her qualifications in health and social care but promoting to Team Leader.


Katie takes pride in building and maintaining relationships not only with those in our care but visiting professionals and resident’s loved ones.


She says "I love my job, bringing smiles to those in my care, knowing i have made even a small difference matters most"


Kelly

Kelly

Job Title: Head Housekeeper

Joined: 2022

Kelly started out as a Housekeeper and due to her continued dedicated hard work, has progressed to Head Housekeeper. She is passionate and her attention to detail is second to none, this is evident particularly on our show rooms. She and her team take particular care in creating a welcoming feel to those potentially moving into our care.
Kelly and her dedicated team do a fantastic job of keeping the home always looking beautiful, making sure the residents live in a clean and luxurious environment, that residents can take pride in and feel at home!


She says "I love my job. Going home knowing I have made a difference to someone's day is the best part its very rewarding”.


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Lauren

Job Title: Administrator

Joined: 2015

Lauren is the home's administrator.


Her role involves all the back-office administration, including financial invoicing, and data input for the home.


She enjoys interacting daily with our residents and family members.


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Gillian

Job Title: Head of Well-being and Activity

Joined: 2022

My name is Kieran and I am a Well-being and Activity Coordinator here at Highcliffe.
I could not be in a more rewarding job, having fun is part of my role. Every day making residents and staff smile while looking after their wellbeing is what I do when I am not planning events and trips out.


I am outgoing, sporty and a hiking enthusiast who listens to music as much as possible.