Princess House

19 Cliffe Park, Seaburn, Sunderland SR6 9NS
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9.1 5 Reviews
  • Princess House, Sunderland
Princess House Care Home is situated on the Seaburn coast in Sunderland, across the road from the White Lighthouse at Roker Cliff Park, and in close proximity to shops and public transportation.

Princess House delivers care of the highest quality to the over 65, alongside a wide range of activities on offer to keep Residents active, healthy, and engaged with their community.

Residents can get cosy in the conservatory, take in the fresh air in the paved patio, or enjoy the uninterrupted views of the North Sea from the front garden, which has been specially fitted with glass fences to make the most of its privileged panoramic views.

The staff at Princess House are committed to providing compassionate care with dignity. This highly experienced and well-trained team delivers personalised care and support, tailored to the individual preferences and support needs of each Resident, with a focus on their well-being and comfort.

At Princess House, Residents are at the heart of everything they do, and they strive to be a community where every individual is welcomed, valued, and respected.

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Care Provided by Princess House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lynne Harbottle (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (4)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Princess House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £980
    • Self-Funded Residential Dementia Care from £980
    • RESPITE Self-Funded Residential Care from £980
    • RESPITE Self-Funded Residential Dementia Care from £980

  • Princess House fees include:
    -   Care coverage 24 hour 7 days per week, tailored to the needs of the Resident.
    -   Furnished accommodation.
    -   All meals and drinks.
    -   In-house laundry service.
    -   All in-house activities organised to promote physical and mental wellbeing amongst Residents.
    Additionally, Residents can request the following external services for an extra charge:
    -   Chiropody
    -   Hair Dressing
    -   Vision and/or hearing visits
    -   Dedicated dentist
    -   Newspaper delivery
    -   Landline telephone
    -   Trips and days out
    - External appointment assistance by staff (charged at an hourly rate).
    Please note that fees published are indicative only. Prices vary based on room sizes. Final fees to be charged are based on an assessment of the needs and preferences of every Prospective Resident at Princess House.
  • (these prices are only a guideline, please contact Princess House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Relatives welcome at anytime, however they should aim to visit outside of protected meal times. Visitors who wish to share a meal with a Resident can request this in advance. Princess House is a pet friendly home and welcomes well trained pet visitors with a little advanced notice. Prospective Residents can book a tour to be shown around, meet the team and have questions answered.


  • Parking

  • Princess House does not have private parking, however paid parking is available on Dykelands road or on the promenade, both of which are a 5 minute walk to the Care Home.


Princess House Reviews (5)

9.1

Princess House has a Review Score of 9.1 (9.144) out of 10, based on 4 reviews in the last 2 years. Over all time Princess House has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
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Date Published

5
2
2
4
1

Review from N M (Daughter of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I originally enquired about Dad being a day visitor, but after a fall he was lucky to move into Princess House to continue his recovery. Dad has adapted well and is enjoying the excellent care and attention he receives. From the amazing housekeeping duo, friendly chefs who are always happy to make Dad's
favourite and chat about football to the exceptional care and tenderness provided by the carers. Life at Princess House feels like being part of an extended family and I am delighted Dad is receiving the best care and support possible.

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Review from K S (Daughter of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is very happy in Princess House, she is very well cared for and the staff are excellent especially 3 in particular who are excellent with my mother. The cleaning staff go above and beyond, more life a family, we could not have asked for better care.

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Review from G C (Daughter of Resident) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam moved into Princess House and absolutely loves it. I was obviously anxious about the whole process but the manager has been amazing and I couldn’t be happier.
Keep up the good work manager and the team!

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Review from Carol F (Niece of Resident) published on 30 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt moved to Princess House 3 and a half years ago. The standard of care she received was excellent, the staff supported her with anything she needed. Every member of staff made the effort and often went above and beyond their role to ensure that my Aunt was happy. They would spend time with my
Aunt sharing memories using her photo albums. She was a very private person and did find it hard to mix with others, but due to the patience and kindness of the team, eventually started to mix, which was a big thing for her. The care didn't stop there they also supported myself and family, when we couldn't visit due to Covid and shielding, keeping us fully informed of how my Aunt was, and if she needed items they helped with her shopping. The team are like an extension of your own family, so credit to them all, they ensured my Aunt was safe during very difficult times until she sadly passed away. They were there for us all, we will never forget that. So a huge thank you to you all

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Review from Lucy J (Daughter of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum passed away recently after living in The Princess House for the last 4-years. We want to share how fantastic the care is there. It is a family-run home, and all the staff really do feel like one big family working together to make a safe, caring and homely environment for the residents. There
are cosy corners we'd sit with Mum, or in her room with fabulous sea views. So the location is a wow, but the review we want to share is how grateful and lucky we felt to have Mum cared for by this kind, caring and professional team. In difficult circumstances, we felt like Mum became embraced into a new family, we saw the warmth she received and the big smiles and laughs she shared with the staff who got to know her individually and the safe, easy feeling they created for the residents together. We were so lucky to find Princess House for Mum, and cannot recommend it highly enough for the professional care given, and the wonderful kind and caring staff. Thank you, Princess House!

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Current Review Score: 9.1 (9.144)

Overview of Review Score

The Review Score of 9.1 (9.144) out of 10 for Princess House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Princess House is calculated as follows: ( (48 Excellents x 5) ) ÷ 48 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.144 Points relating to the number of positive Reviews for Princess House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2. 4 Positive Reviews ÷ 5.2 = 0.769

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 18 Mar 2025

For up to date information on bed vacancies, please contact us.


Awards / Recognitions (0)

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Meet the Team (2)

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Lynne Harbottle

Job Title: Registered Home Manager

Joined: 2006

I have worked at Princess House since 2003, and have been its Registered Manager since 2006, when I completed a Level 4 NVQ in Leadership in Health and Social Care and the Registered Managers Award.


Having gained more knowledge in different areas of care over the years, I joined Ascot Care in 2022, when they acquired the Home.


In my spare time, on top of enjoying a variety of holidays throughout the year, I enjoy spending quality time with my grandchildren, my family, and my grand doggies.


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Ashleigh Taylor

Job Title: Deputy Manager

Joined: 2022

Before joining Ascot Care I worked in the sector for 12 years, including care settings such as domiciliary care, assisted living, and residential care.


In 2022, I completed my BSC in Health in Social Care at Sunderland University and started working at Princess House as a Senior Carer, eventually progressing to Deputy Manager in August 2023.


In my spare time, I enjoy spending time with my partner, my daughter, and our French bulldog Kiki.


Frequently Asked Questions about Princess House

What types of Care is Princess House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Princess House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Princess House have?

There are 20 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Princess House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Princess House to the centre of Sunderland?

1.7 mile(s) as the crow flies, distance by road may be significantly further.