Valley View & Penshaw House

Back Lane, Penshaw, Houghton le Spring DH4 7ER
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9.1 54 Reviews
  • Valley View & Penshaw House, Houghton le Spring
Valley View and Penshaw House are on a dual site situated at Penshaw, Houghton Le Spring on the outskirts of Sunderland.

Valley View Care Centre is a Residential Home which accommodates 44 bedrooms all on one level. The home was inspected by CQC on 12 March 2020 and retained its rating of GOOD in all 5 areas.

Penshaw House is detached building in the grounds of Valley View, it comprises of 6 fully furnished suites, The Charlotte, Albert, George, Henry, Elizabeth and Victoria suite. All suites have their own lounge/ kitchenette, separate bathroom with en-suite along with communal lounges, dining room and large kitchen. There is a patio area to the side of the home and ample car parking on site.

Penshaw House caters for residents who are more independent and provides the added security of having 24hr Senior Care support for personal care, medications etc.

There is a dedicated, highly trained staff team across both homes to support individuals' needs. The home provides permanent and respite accommodation.

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Care Provided by Valley View & Penshaw House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kim Askew (Manager)
  • Admission Criteria
    • NHS/LA/Private
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1997
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Valley View & Penshaw House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,067 – £1,067
    • Self-Funded Residential Dementia Care £1,083 – £1,083
    • RESPITE Self-Funded Residential Care £1,067 – £1,067
    • RESPITE Self-Funded Residential Dementia Care £1,067 – £1,083

  • Fees may vary depending upon assessment.
  • (these prices are only a guideline, please contact Valley View & Penshaw House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Have on site free parking for visitors


Valley View & Penshaw House Reviews (54)

Total of 54, showing 1-20
9.1

Valley View & Penshaw House has a Review Score of 9.1 (9.139) out of 10, based on 9 reviews in the last 2 years. Over all time Valley View & Penshaw House has 54 reviews.

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Review from C N (Daughter of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum became a resident in April 2024. She has settled in well and is looked after to a good standard. Her room is comfortable and well maintained. Mum has interactive with others in the home which she never did at home.

Reply from Sandra Ward, Operations Director at Valley View & Penshaw House

We are pleased your mum has settled in well and enjoying the company of other residents and staff. we will ensure your comments are passed to the team. Thank you.


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Review from T P (Son of Resident) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Arranging the transition of loved ones into the care of others is a difficult and emotionally draining experience. Having recently been through this, I will forever owe a huge debt of gratitude to all the staff and carers at Valley View for helping ease any expectations in order that both my parents
could enjoy precious time together. Also, the help and accommodating attitude following my father's passing is worthy of note and much appreciated. Undoubtedly the best asset in Valley View are the care staff. Truly these people are angels in human form and I thank each of them for their compassionate care.

Reply from Honor Keatley, Group Business Development Director at Valley View & Penshaw House

Thank you so much for your heartfelt review. It is indeed a huge impact making the decision to seek care for loved ones but I am so thankful that our team made that difficult time less challenging for you. I agree - they really are our best asset! With best wishes, Group Business Development Director.


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Review from Mark C (Son of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is so friendly and welcoming, care workers are very welcoming the care, dignity and compassion they show to the patients is to be commended.
My father has been a resident for a year and he is a different person since moving in. More active, more energy, the home has given him a new lease of
life.
I would highly recommend this home to anyone considering putting any love one in a care home.

Reply from Kim Askew, Home Manager at Valley View & Penshaw House

Thank you for your lovely comments, I will be sure to pass these comments on to the team at Valley View.


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Review from Heather B (Daughter of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Variety of activities provided and some trips out.
Good care and if issues are reported they are quickly resolved.

Reply from Honor Keatley, Group Business Development Director at Valley View & Penshaw House

Thank you so much for taking the time to leave a review. Activities and good care are at the heart of what we do, so it's great that you feel these are good at Valley View. With best wishes, Honor Keatley, Business Development Director


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Review from Joanne H (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to put my dad in care in January. I had looked after him since my mam passed away 4+ years - his needs were quite complex, blind, catheter, COPD and I was shattered as I also work full-time. He didn't want to go, just wanted to stay with me. I was an emotional wreck when I went to visit one particular
member of staff - the care and compassion I received was second to none! My dad loves it now, involved in everything - what a difference a few months make. All the staff are exceptional. Thank you.

Reply from Kim Askew, Home Manager at Valley View & Penshaw House

Thank you so much for your kind comments, I will ensure to pass these on to the staff team.


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Review from N M (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experiences visiting my mam in Valley Row is always pleasant (albeit a little daunting at times, no knowing how Mam is going to be when I visit her). The management and all of the staff are accommodating, friendly and very willing to help when it is needed.

Reply from Sandra Ward, Regional Operations Manager at Valley View & Penshaw House

I am so pleased you find your visits pleasant to the care home and that the manager and staff team are helpful and friendly. We will ensure this is passed to the manager and staff team. Thank you for taking the time to complete the review card.


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Review from A C (Granddaughter of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana moved into Valley View & Penshaw House Care Home in February of this year, the home is very warm and welcoming, the staff are all lovely and always there to reassure the family as well as the residents. The care my nana has received is second to none, We, as a family, have seen a massive difference
in my nana in such a short time and we are very happy. We all, my nana included, made the best decision in Valley View Care Home.

Reply from Kirsty Coates, Home Manager at Valley View & Penshaw House

Thank you very much for your kind words. I'm so pleased your nana has settled well into Valley View. I will be sure to pass on your comments to the staff.


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Review from Brenda D (Daughter of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam was very unsettled when she first came to Valley View & Penshaw House Care Home but the staff looked after her so well she settled in and made friends with other residents. The staff mix with the residents like old friends but are very professional in what they do. Some even give up their own time
to help entertain them and us.

Reply from Sandra Ward, Regional Operations Manager at Valley View & Penshaw House

We are pleased your mum settled in Valley View and she was well looked after, we will ensure this is passed to the team.


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Review from Melanie C (Niece of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was a resident at Valley View & Penshaw House Care Home until his recent passing. The care and compassion he received during his time there from all the management and staff were outstanding. He loved it there, they made him so happy and I cannot thank them enough for all they did right until
the end and will be forever grateful.

Reply from Sandra Ward, Regional Operations Manager at Valley View & Penshaw House

Please accept our sincere condolences for the sad loss of your uncle and thank you for taking the time for reviewing the care he received whilst living in Valley View. We will ensure your kind comments about the staff team are passed on to them.


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Review from Stephen C (Brother of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother came to Valley View & Penshaw House Care Home in difficult circumstances after a long stay in the hospital. His condition was poor, and his disabilities were very severe. From the start, the staff and management took the demands of his case in their stride, and he settled very well and thrived.
The staff have always been very open in discussing my brother’s situation and have communicated well when it came to any problems. Visiting access is very informal (apart from the periods of Covid restrictions), and this has also been very reassuring. The atmosphere of Valley View is calming, and the staff are always very reassuring in their interactions with the residents. The residents have mixed abilities, and the overall impression is that they gel together very well in a very calming and cheerful atmosphere. The buildings, facilities and rooms are well-maintained and clean. I have never departed from my visits to Valley View with anything other than a favourable impression.

Reply from Kirsty Coates, Home Manager at Valley View & Penshaw House

Thank you very much for your kind review, all the team here strive to provide each person with the care, dignity and respect they deserve. I will pass on your comments to the rest of the team.


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Review from David A (Son of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking for a care home for my dad, Valley View stood out immediately on inspection. Over the past five years, our decision has been vindicated on many occasions. It provided a safe and caring environment in which my dad could happily spend the last few years of his life. He was always treated
with great dignity by very caring staff, who are a credit to their valued profession. We cannot thank you enough.

Reply from Sandra Ward, Regional Operations Manager at Valley View & Penshaw House

Thank you for your positive feedback, we will ensure this is passed to the team in Valley View.


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Review from W C (Daughter of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Been to see Dad today. He is doing really well and is very settled in Penshaw House.
He is very well cared for. The past couple of weeks he hasn't been well and both staff and the local GP, picked up on this and sorted him, straight away. He is also enjoying the new activities. Thank you to all staff.

Reply from Sandra Ward, Regional Operations Manager at Valley View & Penshaw House

Thank you for your positive feedback about the care your dad has received and that he has settled well in Penshaw House. We have recently subscribed to an app, which is full of activities, so we hope he participates in this, as well as the activities program, at the home. We will ensure your feedback is passed on to all the staff team.


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Review from Winifred W (Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I'm very pleased with this and feel very comfortable. I love the view and feel very cosy. It's very pleasant and it suits me being so open and it's got all that's needed for me, apart from trust.

Reply from Sandra Ward, Regional Operations Manager at Valley View & Penshaw House

I am pleased that you are are comfortable and enjoying the views at Valley View. I will ask the manager to meet with you to discuss your comment about trust to see how we can work with you to build up any trust lacking in your care or environment.


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Review from S J (Sister-in-law of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

She is well cared for, clean and loved by all the staff.
The staff are very nice.
I am kept up to date with everything.

Reply from Sandra Ward, Regional Operations Manager at Valley View & Penshaw House

Thank you for your kind comments about the care your sister-in-law receives living in Valley View. I am pleased you are kept informed about her welfare. We will pass this on to the team


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Review from Neil S (Nephew of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Valley View have looked after my Uncle, on and off over these past 7 months and have made him totally at home there. So, he will be on a permanent stay from now on. They solved all his issues and have succeeded in getting him more motivated than he was. That's a result on its own. My sister and I are
so pleased with this as he had given up on life till he got there. The staff cater to all his needs and wants, which is what he needed and wanted. My thanks to the manager and all the hard-working Staff, who have made a great difference for him. Thanks again for doing this!

Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you so much for your kind words, but that is what we are here for.


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Review from Joy L (Daughter of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly approachable staff and management. I have been kept informed when necessary. I feel very welcome when allowed to visit.

Reply from Sandra Ward, Regional Operations Manager at Valley View & Penshaw House

Thank you for your positive comments. I will pass them on to the team in Valley View.


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Review from P S (Husband of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very cooperative, good staff. What the staff have done through the pandemic is amazing. They look after my wife well.

Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you for your review, we take pride in ensuring all of our residents are well looked after and loved.


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Review from C E (Daughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was made very welcome. The carers and staff were very friendly and professional. My mum was very well cared for during her stay.

Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you for your review, it is always a pleasure to welcome new residents into the home.


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Review from Susan R (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Valley View for 15 months now. She is settled in the care home and considers it her home, and the care workers part of her extended family. The fact that the home is part of our community was very important in our choice of care home and Mum remaining there, after being initially placed
at Valley View straight from hospital in April 2020. The staff are incredible and work well over and above to provide an excellent standard of care for the residents. The manager of the care home is entirely approachable and responsive if any issues arise as are all of the senior staff. I commend Valley View and would have no hesitation in recommending it to others. All care home staff have been on the frontline during the last 15 months, and the staff at Valley View deserve value and recognition for their remarkable work and endurance during the pandemic.

Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you for your review, it is a pleasure to look after your Mum, along with all of our other residents.


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Review from E N (Daughter of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Valley View care home is a small friendly, caring home. The staff are hardworking, always find time to stop and chat, well-trained to care for the elderly. Making them feel at home. The food is always a good standard. Health and safety issues are always adhered to.

Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you so much for completing your review, we value everyone's feedback.


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Current Review Score: 9.1 (9.139)

Overview of Review Score

The Review Score of 9.1 (9.139) out of 10 for Valley View & Penshaw House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.430 for Valley View & Penshaw House is calculated as follows: ( (63 Excellents x 5) + (27 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 107 Ratings = 4.43

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.709 Points relating to the number of positive Reviews for Valley View & Penshaw House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 8 Positive Reviews ÷ 8.8 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

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Kim Askew

Job Title: Registered Manager

Joined: 2001

Kim commenced working in the care sector in 2001 progressing through the company to her current role.


'I think the most important part of the home managers role is to develop lasting relationships with residents and relatives, ensuring a caring, safe and homely environment'


Frequently Asked Questions about Valley View & Penshaw House

What types of Care is Valley View & Penshaw House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Valley View & Penshaw House provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Valley View & Penshaw House have?

There are 44 Single Rooms.

What are the Facilities & Services at Valley View & Penshaw House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Valley View & Penshaw House to the centre of Houghton le Spring?

2.6 mile(s) as the crow flies, distance by road may be significantly further.