Valley View & Penshaw House

Back Lane, Penshaw, Houghton le Spring DH4 7ER
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9.1 54 Reviews
  • Valley View & Penshaw House, Houghton le Spring
Valley View and Penshaw House are on a dual site situated at Penshaw, Houghton Le Spring on the outskirts of Sunderland.

Valley View Care Centre is a Residential Home which accommodates 44 bedrooms all on one level. The home was inspected by CQC on 12 March 2020 and retained its rating of GOOD in all 5 areas.

Penshaw House is detached building in the grounds of Valley View, it comprises of 6 fully furnished suites, The Charlotte, Albert, George, Henry, Elizabeth and Victoria suite. All suites have their own lounge/ kitchenette, separate bathroom with en-suite along with communal lounges, dining room and large kitchen. There is a patio area to the side of the home and ample car parking on site.

Penshaw House caters for residents who are more independent and provides the added security of having 24hr Senior Care support for personal care, medications etc.

There is a dedicated, highly trained staff team across both homes to support individuals' needs. The home provides permanent and respite accommodation.

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Care Provided by Valley View & Penshaw House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kim Askew (Manager)
  • Admission Criteria
    • NHS/LA/Private
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1997
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Valley View & Penshaw House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,067 – £1,067
    • Self-Funded Residential Dementia Care £1,083 – £1,083
    • RESPITE Self-Funded Residential Care £1,067 – £1,067
    • RESPITE Self-Funded Residential Dementia Care £1,067 – £1,083

  • Fees may vary depending upon assessment.
  • (these prices are only a guideline, please contact Valley View & Penshaw House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Have on site free parking for visitors


Valley View & Penshaw House Reviews (54)

Total of 54, showing 21-40
9.1

Valley View & Penshaw House has a Review Score of 9.1 (9.139) out of 10, based on 9 reviews in the last 2 years. Over all time Valley View & Penshaw House has 54 reviews.

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Review from Deidre W (Daughter of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are great. Very friendly. Nothing is too much bother for them.

Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you for your freed back; it is always a pleasure to look after all of our residents.


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Review from Nicola O (Granddaughter of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful. Any questions asked they happily answer.

Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you so much for your review, it is much appreciated.


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Review from David F (Brother-in-law of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the start, we had a warm welcome to our enquiry in December 2020 when we received a video tour. The care home manager quickly and cheerfully assessed our sister-in-law's needs and contacted her NHS counterparts. The staff are cheerful, polite and always helpful. My sister-in-law is being
very well looked after - thank you very much. We are so glad a neighbour of my sister-in-law recommended Valley View. The house has a cheerful and good atmosphere. Cordless phones to take to clients would be an improvement.

Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you so much for completing your review for Valley View, we value everyone's feedback.


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Review from William B (Son of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is well looked after and cared for. The staff are friendly and approachable and the manager is very helpful and easy to talk to. I would recommend this home to everyone. Keep up the good work.

Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you for your review, we take all our reviews seriously.


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Review from George M (Son of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean. The staff are brilliant and very helpful, kind and treat the residents with kindness.

Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you so much for your review, we take pleasure in looking after your family member and the rest of our residents.


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Review from Joanne D (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so lovely here, they all take care of my dad so well. Very pleasant to speak to either on phone or in person. Kept very well informed of my dad on a daily basis.

Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you very much for your review on the home, it is a pleasure to look after your family member.


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Review from J S (Daughter of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident at Valley View for nearly two years until his death in May 2020. He initially entered the care centre because he was suffering from falls and dementia and could no longer live independently at home. His dementia sometimes made his behaviour difficult but the staff were always
patient. The centre is clean and the residents are well supervised. The food plentiful and although my father was a fussy eater, there were always alternatives on offer. I did have an issue with one member of staff, who I felt was not professional, but that person is no longer employed at the centre. At the end of his life, my father was cared for professionally and with dignity. On the whole, I would recommend Valley View.

Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you so much for your review on the home, it was a pleasure looking after your loved one.


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Review from I H (Respite Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice team of people and professional.
Clean, happy and helpful home.
Seem to care about residents.

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Review from Wilma W (Sister-in-law of Resident) published on 4 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is extremely ill. The staff have gone over and above what my expectations were during this difficult time. They not only care for the residents, but they have also taken the time to show care and compassion for our family also. So glad we found this place. I have also observed the way they
care for other residents. They are treated with respect and dignity mixed with laughter and smiles. Staff work hard to maintain standards of cleanliness also.

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Review from Ian W (Brother of Resident) published on 21 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident of Valley View for approximately four months now receiving palliative care. All of the staff from the care home manager down to the carer who does the laundry could not have done more for my brother, from the minute you walk into the building to the moment you leave they
are constantly keeping you informed of his condition. I know that the times we cannot beat the care home that my brother’s welfare is the staff’s number one priority. I would 100% recommend the care home.

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Review from Anne B (Daughter of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found everyone who works at this home is very friendly, tentative to each individual needs and professional. There is a lovely family type atmosphere that has made my mother's stay here very pleasant and reassuring on my part that she is receiving the best possible care. I couldn't have wished
for a better home for my mother to be residing in. Top marks to all who are involved in my mother's care.

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Review from Steven H (Son of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Valley View Care Home offers excellent value for money. The residents are well looked after with the staff being the most important part of the home.
The staff are excellent with the residents.

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Review from Linda B (Mother of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff. Mother looked well after. Would highly recommend, food and facilities are brilliant.

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Review from Alan D (Son of Resident) published on 12 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been in for a couple of weeks now and she has been extremely well looked after. From first day of going in, not only has she been treated well, staff are there whenever she needs them.
The staff are very friendly and polite and make relatives and visitors feel very welcome.

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Review from Isabella C (Wife of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home to anyone. It is so good.

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Review from C S (Sister of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with my sisters care.

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Review from L C (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and provide excellent care. I am notified immediately if my mother is ill and kept up to date with her welfare and well being.


My only negative about the home is that it is quite dated and furnishings a little worn.


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Review from Susan D (Sister of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can only really repeat my review from last year. My sister remains happy at Valley View where she is very well looked after by all staff.
The home continues to make improvements in all areas from the kitchen to the grounds and general décor.
Management continues to respond to families suggestions
and are flexible and approachable.

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Review from N R (Son of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and manager are very polite and informative. I'm always kept in the loop as to my dad's condition and health. Staff are always open to discussion and extra needs or requirements. I'm very happy with everything. Nice people with the elderly's best interest at heart. Thank you.

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Review from Marie B (Friend of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent. Communication is very good and very helpful. Caring and considerate of residents' needs.

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Current Review Score: 9.1 (9.139)

Overview of Review Score

The Review Score of 9.1 (9.139) out of 10 for Valley View & Penshaw House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.430 for Valley View & Penshaw House is calculated as follows: ( (63 Excellents x 5) + (27 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 107 Ratings = 4.43

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.709 Points relating to the number of positive Reviews for Valley View & Penshaw House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 8 Positive Reviews ÷ 8.8 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

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Kim Askew

Job Title: Registered Manager

Joined: 2001

Kim commenced working in the care sector in 2001 progressing through the company to her current role.


'I think the most important part of the home managers role is to develop lasting relationships with residents and relatives, ensuring a caring, safe and homely environment'