Valley View & Penshaw House

Back Lane, Penshaw, Houghton le Spring DH4 7ER
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9.1 54 Reviews
  • Valley View & Penshaw House, Houghton le Spring
Valley View and Penshaw House are on a dual site situated at Penshaw, Houghton Le Spring on the outskirts of Sunderland.

Valley View Care Centre is a Residential Home which accommodates 44 bedrooms all on one level. The home was inspected by CQC on 12 March 2020 and retained its rating of GOOD in all 5 areas.

Penshaw House is detached building in the grounds of Valley View, it comprises of 6 fully furnished suites, The Charlotte, Albert, George, Henry, Elizabeth and Victoria suite. All suites have their own lounge/ kitchenette, separate bathroom with en-suite along with communal lounges, dining room and large kitchen. There is a patio area to the side of the home and ample car parking on site.

Penshaw House caters for residents who are more independent and provides the added security of having 24hr Senior Care support for personal care, medications etc.

There is a dedicated, highly trained staff team across both homes to support individuals' needs. The home provides permanent and respite accommodation.

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Care Provided by Valley View & Penshaw House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kim Askew (Manager)
  • Admission Criteria
    • NHS/LA/Private
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1997
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Valley View & Penshaw House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,067 – £1,067
    • Self-Funded Residential Dementia Care £1,083 – £1,083
    • RESPITE Self-Funded Residential Care £1,067 – £1,067
    • RESPITE Self-Funded Residential Dementia Care £1,067 – £1,083

  • Fees may vary depending upon assessment.
  • (these prices are only a guideline, please contact Valley View & Penshaw House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Have on site free parking for visitors


Valley View & Penshaw House Reviews (54)

Total of 54, showing 41-54
9.1

Valley View & Penshaw House has a Review Score of 9.1 (9.139) out of 10, based on 9 reviews in the last 2 years. Over all time Valley View & Penshaw House has 54 reviews.

Overall Experience

  • 38
  • 14
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Date Published

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Review from Carole K (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Valley View & The Lodge for 9 years and was treated with care, love and dignity throughout the time spent there, also I was given support which was a great help. The management and staff do a wonderful job with always a smile and the care of the residents always comes first.

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Review from Stuart W (Son of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Valley View are always friendly and helpful. My mother is always clean and tidy and very content with her new friends. Her room is always neat with her bed made and it's very tidy.

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Review from Mary B (Resident) assisted by family/friend published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home brilliant, nothing too much trouble for staff. Food excellent, level of care great, rooms clean and well equipped.
Everything is done to help residents live a full and active life.

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Review from Wendy J (Wife of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff here excellent. I feel comfortable making a phone call if I have a concern and it is always sorted. I cannot fault the cleanliness and the food is excellent, once a month I have a meal in the care home with my husband, it is always first class.
My husband is very settled here and
long may it continue.

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Review from Brenda W (Daughter of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff very pleasant, always available to answer any questions or sort out any problem. My mother is looked after with dignity. Whenever she would like a shower it's always possible and has her hair done every week which she really looks forward to.
Her choice of food is always
available.
My overall view of my mother's care is excellent.

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Review from J C (Daughter of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my mum receives the best possible care at Valley View. The staff really know her as she has been there a long time. There are many members of staff who have worked at the home for all the years she has been a resident. Therefore they know her likes and dislikes and her preferences although she
is no longer able to communicate. Mum is "cared for" and "cared about" at Valley View.

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Review from Ashley H (Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy living at Valley View and have had a lot of support from staff considering my mental health team is only just doing something now that the manager pushes and is there and does her very best all the time. Also, the manager runs the home smoothly with the both of them, they are a credit to the
company. I think our facilities need redecorating (lounge) we got told months ago if we kept it clean they would. Also, they need a new sofa and we need our washer fixing. I also think the unit should have a dryer in the corner of the kitchen. One is meant to be independent and there are too many clothes going missing when they go to the laundry. There's a resident fund the unit never benefit from it.

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Review from Philip H (Son of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home has looked after dad for some weeks now. Both I and my sister are very happy with the care our dad has and is receiving.

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Review from L R (Daughter of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is always well looked after.

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Review from Margaret F (Daughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has now been a resident since January 2017 for respite. He has received excellent care here.
Father is a very independent/stubborn man and staff have been excellent/patient with him. If Father can't return home we hope he will be able to reside here permanently.

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Review from Terence O (Sister of Resident) published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was taken from hospital to live at Valley View at the beginning of June 2016. They were extremely happy for him to reside at the home and he is very happy and content. They have done more for him in the short time he has been with them than I ever could. He has had dysphagia tests and they
have had the doctor out to him. All of his needs are taken care of with dignity and respect. They are having him assessed for a wheelchair as his mobility has deteriorated quite quickly I am more than happy with their care.

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Review from Moira M (Son of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Useful update. Pleasant cheerful and very helpful.

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Review from Albert F (Son of Resident) assisted by family/friend published on 20 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the standards of care provision very good. The quality and a selection of food provided is very good. All of the staff within the home are very caring and supportive and very committed to the job that they do.

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Review from Maureen W (Daughter of Resident) published on 21 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that Valley View is a caring and welcoming environment for elderly and vulnerable people particularly with dementia. Staff are wonderful although owners are noticeable by there absence and failure to correspond.

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Current Review Score: 9.1 (9.139)

Overview of Review Score

The Review Score of 9.1 (9.139) out of 10 for Valley View & Penshaw House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.430 for Valley View & Penshaw House is calculated as follows: ( (63 Excellents x 5) + (27 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 107 Ratings = 4.43

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.709 Points relating to the number of positive Reviews for Valley View & Penshaw House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 8 Positive Reviews ÷ 8.8 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

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Kim Askew

Job Title: Registered Manager

Joined: 2001

Kim commenced working in the care sector in 2001 progressing through the company to her current role.


'I think the most important part of the home managers role is to develop lasting relationships with residents and relatives, ensuring a caring, safe and homely environment'