Springfield Care Home

Bunker Hill, Philadelphia, Houghton le Spring DH4 4TN
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9.3 42 Reviews
  • Springfield Care Home, Houghton le Spring
Proudly Celebrating its 26th Year! 1995 – 2021.

Springfield House is an independent locally owned care home in Philadelphia, a quiet residential area of Houghton-le-Spring in Sunderland. Providing a safe, secure, dementia-friendly and holistic caring environment to older people and in the Houghton-le-Spring area.

The home which is situated within substantial private grounds, features hydro-spa baths, interactive multi-sensory equipment and facilities. Residents also have access to a large attractive therapeutic garden with seating, patio area and central stunning water feature, in addition to a secure, south-facing, raised Bistro area overlooking the local Philadelphia Cricket Ground.

Care is individually tailored to each residents’ personal needs, working closely with residents, families and advocates to ensure that all individual needs and wishes are quickly met. An award-winning comprehensive leisure and social activity program is provided.

Residents at Springfield House are very much encouraged to be involved with the daily running of the home and are invited to attend regular meetings with their family, friends or advocates.

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Care Provided by Springfield Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Springfield Care Sunderland Ltd
  • Person in charge
  • Shirley Delap (Registered Manager)
  • Admission Criteria
    • All admissions are subject to a comprehensive and personal individual needs assessment
    • Ages 55+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1995
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Springfield Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £993 – £1,050
    • Self-Funded Residential Dementia Care £993 – £1,050
    • RESPITE Self-Funded Residential Care £993 – £1,050
    • RESPITE Self-Funded Residential Dementia Care £993 – £1,050

  • All fees are dependency related to the persons needs on the pre-
    assessment.
  • (these prices are only a guideline, please contact Springfield Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Springfield House operates 'Protected meal times' please could visitors try to avoid visiting between 12.30- 1.30 pm in order to ensure that residents main meal time is uninterrupted.


  • Parking

  • Substantial free on site parking available.


Springfield Care Home Reviews (42)

Total of 42, showing 1-20
9.3

Springfield Care Home has a Review Score of 9.3 (9.304) out of 10, based on 9 reviews in the last 2 years. Over all time Springfield Care Home has 42 reviews.

Overall Experience

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Review from R W (Husband of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is very well looked after. She is attended regularly. The staff are fantastic.

Reply from Shirley Delap, Registered Manager at Springfield Care Home

Thank you for the great review of the home and of the staff all of our staff work very hard to meet the needs of all our residents with a person-centred approach, with feedback from family and friends of the residents who reside at Springfield Care Home.


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Review from Viv W (Wife of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved here in January from another care home. The difference in him has been amazing - he is much happier, alert and enjoying all the activities on offer (something sadly lacking at his previous home).
All staff from management to carers, domestic staff and cooks are friendly, approachable
and professional. There is a great camaraderie between the staff. The food is excellent and plentiful. Activities are many and varied and well thought out and planned. The home is kept spotless.
It has given me peace of mind knowing that he is so well cared for and I would wholeheartedly recommend the home.

Reply from Shirley Delap, Registered Manager at Springfield Care Home

Thank you so much for the great review, here at Springfield are so pleased you have peace of mind.


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Review from Christine T (Daughter of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Springfield Care Home is an immaculately clean and well-decorated home. All staff and management are extremely helpful, and friendly and are willing to go the extra mile to help both residents and family members. A lovely caring environment with an abundance of activities for loved ones to join with.
So much planning thought and preparation are put into these activities and they are delivered with care and compassion is second to none. It is a joy to see via social media loved ones participating in activities! Overall a fantastic, pleasant, caring, friendly and happy home.

Reply from Shirley Delap, Registered Manager at Springfield Care Home

Thank you so much for the lovely review, and thank you for the support you give the activity team. we strive to meet our resident's needs for activities to ensure they do not become socially isolated, events are so important that everybody including families can join in and be a part of our Springfield family.


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Review from S B (Granddaughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has totally changed my opinion of the care system. The love, care and respect that my gran has received is second to none. The communication on anything relating to my gran is excellent.

Reply from Shirley Delap, Registered Manager at Springfield Care Home

Thank you so much for this lovely review of your Gran's home. Springfield strives for excellence by providing respectful dignified care to all our residents who reside here. As a team, we will always continue to put our residents at the centre with all we portray here at Springfield Care Home, with caring, dignified, respectful, kind and loving care.


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Review from Kenneth B (Son of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the care home highly enough. Without the care, love and devotion to my mother, she would not be with us. Nothing is too much bother, regardless of the time of day or night, and the manager of the home and her deputy know the names of all her residents and family members, which is not
always the case.
One of my best decisions for my mam.

Reply from Shirley Delap, Registered Manager at Springfield Care Home

Thank you for the lovely words about the team at Springfield, the team are highly motivated to give person-centred care to your mam. We all feel that it was an amazing decision you made to place your mam at Springfield, and we are the lucky ones to care for your mam. Thank You so much for the support you give to all our team.


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Review from Laura B (Granddaughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma receives exceptional care from every member of staff. They treat her like family, and I am so grateful for all they do.

Reply from Shirley Delap, Registered Manager at Springfield Care Home

Such lovely words, our team, our residents, relatives and friends are one big family who support each other every single day. Springfield are very grateful for the support shown by each and every person that frequents the home. Just a little note, thank you for the fab review.


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Review from K B (Son of Resident) assisted by family/friend published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find every aspect of Springfield House Care home outstanding. We have observed staff supporting and caring for residents in a genuine way who have no visitors present. All of the team are approachable, pleasant and hardworking. As it stands, we have ticked every box excellent and are pleased to have
this opportunity to express this.

Reply from Shirley Delap, Registered Manager at Springfield Care Home

Thank you for the lovely positive review about Springfield Care Home, It means so much to all the team, positive feedback creates positive staff, which creates happy residents in our care and that's what our home is all about safe happy care.


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Review from S D (Sister of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has lived at Springfield Care Home for over 2 years now. The team there have provided an excellent, sincerely caring home for her. It is such a well-managed home with the highest of standards and a wonderful ethos, which permeates down from management to every member of staff.
The food is
very good, home-made fayre and offerings at tea breaks are varied and plentiful. The snack trays distributed around the home are such a lovely touch for the residents. The rooms, with en-suite are very well kept and regularly updated.
We have been amazed at the number and variety of activities on offer. Another plus are the many themed days (and meals) on special occasions.
All management and staff are very approachable, readily available, always supportive and very professional.
We have absolute peace of mind, knowing my sister is having the very best of care from an amazing team.

Reply from Shirley Delap, Registered Manager at Springfield Care Home

Thank you for the lovely review of Springfield Care Home. The positive feedback means so much to all of the team. We continue to strive to maintain the highest standard of care to each and every resident who reside at Springfield Care Home. We are very pleased you feel at ease and are comfortable knowing your sister is being cared for in the most person-centred way.


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Review from Susan E (Daughter of Resident) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Equipment to meet care needs wasn't available on arrival despite manager having carried out a care needs assessment. No raised toilet seat /frame and the chair in the room was too low/narrow. Senior staff were using an assessment which was out of date re continence, transfers and mobility.
Concerns
raised by family on arrival, by telephone later that day and the following day were met with an uncaring attitude and no effective action.
Staff weren't walking the person and they were unable to use the toilet despite information provided by family leading to distress due to incontinence and regression of mobility.
Referral to therapy re mobility and podiatry was delayed by 2 weeks despite manager stating they would refer shortly after admission.
Prior to signing family queried a clause in the contract. Management terminated the residency with immediate effect despite receipt of £8000.
Management repeatedly threatened family with legal /police action after they contacted company directors to update them and also pressured family to remove the resident.
Feedback sent to the CQC including copies of emails and contract as evidence.

Reply from Ambrish Vyas, Director at Springfield Care Home

Thank you for taking the time to provide feedback, it is important to mention that Springfield was sold long after the placement had ended and this review has no relevance to the current practices, culture and ethics of the new provider; that being said, we are sorry that you felt services at Springfield didn’t meet your expectations. There are also many inaccuracies in your review:
The team were pressurised by yourself to accept this placement based on recommendations and our reputation and the assessment that was used for admission was that of the hospital. The equipment mentioned that belonged to the resident was in your possession and withheld by yourselves and the home replaced it within 24 hours at their cost.
All concerns raised were addressed immediately on the phone and followed up in lengthy email correspondence.
Our care records and testimony from the care team reflect a very different picture than the one you have portrayed. Referrals to the occupational therapy team, the physiotherapy team and the GP were made immediately and the resident was seen in good time.
Management made no threats to any family member of the resident and it is a shame such accusations are made against members of the team that have dedicated their lives to providing excellent care.
By all accounts the resident received excellent care at Springfield, this evidence was provided to the commissioners and the regulators who also agreed there was no merit to these accusations. This short placement unfortunately ended due to a breakdown of communication as such we were advised to terminate the placement. As a gesture of goodwill transport and escort was provided by the home to the resident’s next placement.


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Review from T C (Granddaughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care provided. Friendly staff and amazing activities for the residents to take part in. The staff are always on hand to go above and beyond and make families feel reassured that their loved ones are cared for.

Reply from Phil Carey, Managing Director at Springfield Care Home

Thank you for the lovely review. We are delighted that you are happy with our service, and I will pass on your comments to the team. Your feedback is greatly appreciated by us all.


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Review from S G (Daughter of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was placed in the care home initially in May for respite, her condition deteriorated very quickly during the pandemic, and because she was so well cared for during this week, we felt that this would be the best place for her on a long term basis. The home is lovely and clean. The rooms are a
good size to enable the residents to make them homely. The staff are fantastic with the residents, they have lots of social activities and a Facebook page for families to see their loved ones.

Reply from Phil Carey, Managing Director at Springfield Care Home

Thank you for your lovely review of our service. We are delighted to hear that you are happy with your mums care, our facilities and our social activities. Your kind comments will be shared with my team, who all greatly appreciate family feedback. We all look forward to seeing you again soon.


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Review from John M (Son of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam settled after a few days. I am really happy with the care she is receiving. I enjoying seeing photographs of her on the Facebook page. It helps me keep up to date with all of Mam's activities. Staff are always keen to help and are very friendly.

Reply from Phil Carey, Managing Director at Springfield Care Home

From us all here at Springfield House, we thank you for taking the time to share your experiences of our service, we are all delighted that your mum has settled so well and so quickly. Your lovely comments are greatly appreciated by my team.


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Review from C M (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam moved into Springfield House at the beginning of April and settled in really quickly. She enjoys most activities and is happy to join in. Mam speaks highly of all the staff whenever I visit. The staff are very approachable and are happy to help with any queries.

Reply from Phil Carey, Managing Director at Springfield Care Home

On behalf of my team at Springfield House, we all thank you for your lovely comments. Family feedback is always greatly appreciated, and we all look forward to seeing you again soon.


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Review from Maxine W (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service provided is absolutely first class.

Reply from Phil Carey, Managing Director at Springfield Care Home

Dear Maxine, thank you for taking the time to share your experience of our service. Family feedback is so greatly appreciated by my team.


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Review from Jayne M (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Springfield offers excellent care for my mam, and she has settled really well into the home. This is due to the dedication and hardwood of the caring staff. I'm very impressed with the level of stimulation the residents receive on a daily basis. Thank you very much!

Reply from Phil Carey, Managing Director at Springfield Care Home

Dear Jayne, thank you for your lovely comments, family support is so extremely appreciated by my dedicated team, and on behalf of everyone at Springfield, we thank you for taking the time to share your personal experience of our service.


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Review from Rosemary L (Daughter-in-law of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came to Springfield from a rehabilitation facility to which she was admitted after a short stay in the hospital, having previously lived in her own home. She has found the transition quite difficult, but the friendliness and compassion of staff have won her round. When we visited last
week, after a negative Covid test, it was so wonderful to be able to be with her in her room, to meet the welcoming staff and to experience the attractive surroundings. Many thanks to all concerned and especially the Manager and another member of staff who has guided us through the whole process.

Reply from Phil Carey, Managing Director at Springfield Care Home

Dear Rosemary, thank you for sharing your experience of our service and your lovely positive comments. These will be shared with my team, and we all look forward to seeing you again soon.


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Review from Elsie N (Friend of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been visiting for the last few years, and last March when visiting had to stop due to the pandemic, I was obviously really upset, but the regular updates and FaceTime calls made me still feel connected and really involved. The staff have all been lovely and so kind. The regular live music streaming
events have also kept me entertained over the long months of isolation. More recently, being able to come back to the homes visiting area, and be tested and handed a warm drink on arrival, is just amazing!

Reply from Philip Carey, Managing Director at Springfield Care Home

Dear Elsie, on behalf of everyone here, thank you for taking the time to share your experiences, we are all so very pleased to see you coming back in person and using our Covid secure visiting booth. Personal visits and interaction are such an important part of our overall service, and we are doing everything possible with routine LFT Covid screening in our dedicated external test centre, for all visitors, to make your visits as safe and welcoming as possible in these challenging times. We all very much look forward to seeing you again soon.


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Review from Nicola R (Friend of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has provided excellent care for many years and all staff care deeply about all in their care. The communication during this awful time has been impeccable. This has been both stressful for staff and residents as they have had limited communication with families, and the introduction into the
relative viewing pod is amazing. The residents are always happy and exceptionally well cared for. All nutritional needs are catered for and they are always implementing new ideas to ensure residents maintain good hydration. During the pandemic, staff have entertained the residents and many live shows have taken place, come rain or shine. It is so nice the residents smiling and I would have gladly, have Springfield house care for me and my family if ever we require it. Would definitely recommend to anyone who requires care in the future. Thank you Springfield House.

Reply from Phil Carey, Managing Director at Springfield Care Home

Dear Nicola, from everyone here at Springfield House thank you for your lovely comments and continued support and from all of us to you, knowing that you are working in ICU and facing many daily personal and professional challenges, on behalf of us all a huge thank you. We all always look forward to seeing you and look forward to the day when we can welcome you and all of our friends and families safely back into our home.


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Review from Heather H (Daughter of Resident) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was only at the home a short while but contacted Covid and died. We were not told that the Home had Covid issues. He was extremely unhappy during his stay there and died alone during the night despite needing constant care. The police told us of the death. When he died no one from the home
contacted us for 6 days and when asked by the undertakers where the body was we were unable to tell him. We asked for two items of my father to be kept for us to collect - a mobile phone and a family photo album which was very precious. When we arrived we were told that these items could not be found and after a lengthy search, they were deemed to be lost. My father kept his financial information on his mobile phone and so the funds in his account could not be accessed to pay his outstanding bills and funeral costs. The photo album contained all our memories of my dad. A total mess from start to finish and I would urge anyone thinking of sending a loved one here to think again.

Reply from P Carey, Managing Director at Springfield Care Home

We are all extremely sorry for your loss, completely understand that you are currently grieving, our thoughts and prayers are with your family at this difficult time. We are all so sorry that our Management team could not assist you in ‘obtaining access to your late Fathers bank accounts’, without power of attorney or legal authority, or to subsequently locate his broken phone ‘to enable you to access his personal passwords.’ As we repeatedly advised, you should inform your late father’s bankers of his death and not attempt to access his accounts without the required legal authority (notifications to financial establishments). We do not understand why you have chosen to write such lies & unfounded negative comments, e.g. It was an NHS Paramedic that contacted yourself, not the Police. To score our services like this when you have never visited, witnessed, or met any of the dedicated 52 employees who have all worked selflessly throughout a Global crisis to provide & maintain outstanding award-winning levels of care and service. A Team who has quite unquestionably gone above and beyond throughout these unprecedented Global times.


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Review from Patricia B (Niece of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd like to thank the staff at Springfield for their dedication and care shown to my Aunt and everyone else during 2020. Although we haven't been able to visit directly the visiting booth is a most welcome addition and the regular photographs, video and calls have kept the family fully informed (and
entertained) throughout the year. My Aunt has made many new friends and looks so well it's so heartwarming to know that she is surrounded by such lovely caring people. Happy New Year.

Reply from Philip Carey, Managing Director at Springfield Care Home

Dear Patricia, we are delighted to have received your lovely review of our service, in these challenging times our team greatly appreciated the continued support of our families and I will ensure that everyone is made aware of your comments. Very best wishes from everyone here at Springfield House and we all hope to see you soon.


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Current Review Score: 9.3 (9.304)

Overview of Review Score

The Review Score of 9.3 (9.304) out of 10 for Springfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for Springfield Care Home is calculated as follows: ( (96 Excellents x 5) + (5 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 108 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Springfield Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 8 Positive Reviews ÷ 10 = 0.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Frequently Asked Questions about Springfield Care Home

What types of Care is Springfield Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Springfield Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Springfield Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Springfield Care Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Springfield Care Home to the centre of Houghton le Spring?

1.5 mile(s) as the crow flies, distance by road may be significantly further.