Springfield Care Home

Bunker Hill, Philadelphia, Houghton le Spring DH4 4TN
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9.3 42 Reviews
  • Springfield Care Home, Houghton le Spring
Proudly Celebrating its 26th Year! 1995 – 2021.

Springfield House is an independent locally owned care home in Philadelphia, a quiet residential area of Houghton-le-Spring in Sunderland. Providing a safe, secure, dementia-friendly and holistic caring environment to older people and in the Houghton-le-Spring area.

The home which is situated within substantial private grounds, features hydro-spa baths, interactive multi-sensory equipment and facilities. Residents also have access to a large attractive therapeutic garden with seating, patio area and central stunning water feature, in addition to a secure, south-facing, raised Bistro area overlooking the local Philadelphia Cricket Ground.

Care is individually tailored to each residents’ personal needs, working closely with residents, families and advocates to ensure that all individual needs and wishes are quickly met. An award-winning comprehensive leisure and social activity program is provided.

Residents at Springfield House are very much encouraged to be involved with the daily running of the home and are invited to attend regular meetings with their family, friends or advocates.

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Care Provided by Springfield Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Springfield Care Sunderland Ltd
  • Person in charge
  • Shirley Delap (Registered Manager)
  • Admission Criteria
    • All admissions are subject to a comprehensive and personal individual needs assessment
    • Ages 55+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1995
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Springfield Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £993 – £1,050
    • Self-Funded Residential Dementia Care £993 – £1,050
    • RESPITE Self-Funded Residential Care £993 – £1,050
    • RESPITE Self-Funded Residential Dementia Care £993 – £1,050

  • All fees are dependency related to the persons needs on the pre-
    assessment.
  • (these prices are only a guideline, please contact Springfield Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Springfield House operates 'Protected meal times' please could visitors try to avoid visiting between 12.30- 1.30 pm in order to ensure that residents main meal time is uninterrupted.


  • Parking

  • Substantial free on site parking available.


Springfield Care Home Reviews (42)

Total of 42, showing 21-40
9.3

Springfield Care Home has a Review Score of 9.3 (9.304) out of 10, based on 9 reviews in the last 2 years. Over all time Springfield Care Home has 42 reviews.

Overall Experience

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Date Published

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Review from Angela T (Daughter of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During Covid my mam had to go into a home. Never seeing or meeting anyone from the home we trusted her into their care. They were fantastic and supported the family throughout. The care and safety they are providing is excellent and we can't thank them enough. My mam hasn't looked as happy and entertained
in years. We definitely would recommend Springfield House to any families facing this difficult time. Thank you.

Reply from Phil Carey, Managing Director at Springfield Care Home

Hi Angela, thank you for the lovely review of our service and of course for your support, this is greatly appreciated by our entire team and we all look forward to welcoming you into Springfield as soon as its safe to do so.


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Review from Linda P (Daughter of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam went into Springfield House during lockdown. A very difficult time made so much better with the help and dedication of all staff. My mam could not be anywhere better and I am so grateful. Thank you Springfield House.

Reply from Phil Carey, Managing Director at Springfield Care Home

Hi Linda, thank you for your continued support and praise for the team. It was lovely to meet you at our summer fair and from the manager, myself and the team we look forward to welcoming you into Springfield as soon as we can.


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Review from Victoria C (Niece of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Springfield House enough for the outstanding care my aunt is receiving, particularly through these difficult times. It is fantastic to see regular updates on Facebook, the photos show her (and all residents) looking relaxed and happy, which is so reassuring whilst we can’t
visit. Thanks to regular FaceTime communication we feel like we have been able to stay connected, and for that, we are really grateful.

Reply from Phil Carey, Managing Director at Springfield Care Home

Thank you for your lovely words and support throughout these unprecedented times, myself and team all greatly appreciate this and we all look forward to seeing you again soon.


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Review from Phil (Son of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Springfield House since Jan 20 and I am delighted that I chose this home to care for her. The home is kept exceptionally clean, there are fun activities every day and the staff are so kind and caring. Even though unable to visit at the moment, they are happy for me to ring to see
how she is or speak to her when possible. I can also follow on Facebook with daily photos of residents enjoying the excellent entertainment programme.

Reply from Phil Carey, Managing Director at Springfield Care Home

Hi Philip, your review of our service is greatly appreciated by the manager, myself and our team, we are delighted that you are happy with our service and we really hope to be able to see you soon.


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Review from Lorraine L (Daughter of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Springfield House based upon excellent reviews of this care home, and how right they were!
After unexpectedly losing my mother, we were reluctant to place Dad in residential care, especially during a global pandemic! But we need not have worried, as the care given to my dad has been second
to none.
The outstanding management and care team have shown professionalism, friendliness, dignity, compassion and support, towards both my dad and our family. They offer a scrupulously clean, caring, and stimulating environment for their residents.
Springfield House has not allowed challenging circumstances to deter them from providing regular entertainment and treats to keep everyone (both staff and residents), happy and focused on living life to the full. They are unstoppable in their quest for exceptional care to vulnerable adults. I feel blessed to have found this lovely place for Dad.

Reply from Phil Carey, Managing Director at Springfield Care Home

Hi Lorraine, thank you for this lovely review of our service, our team greatly appreciate the kind support from all of our friends and families, particularly at this challenging time, when we know how difficult it is for everyone separated from their loved ones. Your lovely words of encouragement and support are greatly appreciated by us all and we look forward to welcoming you ‘home’ as soon as it's safe to do so. Stay safe


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Review from Pamela O (Friend of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful team of people. Highly organised and committed to caring for residents, especially at this difficult time. I would definitely recommend Springfield to anyone who would like their loved ones to be cared for.

Reply from Phil Carey, Managing Director at Springfield Care Home

Thank you for the lovely review Pamela. This is greatly appreciated by everyone at Springfield House. Stay Safe and hope to see you soon.


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Review from Paula K (Relative of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Springfield on many occasions. There just aren't the words to describe how comforting it feels to know that my loved one is in such capable hands. Members of staff treat all of the residents with both dignity and respect, and it's lovely to see. My loved one takes part in the many activities
that are on and is genuinely happy. The staff here have been wonderful with not only my loved one but also with me and have made this transition so much easier for me and my family. I couldn't have wished for a better place for her to be.

Reply from Philip Carey, Managing Director at Springfield Care Home

Thank you so much for taking the time to review our service and for your kind comments. We will share your review with our team who will be delighted to hear such positive feedback.


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Review from F N (Daughter of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is well looked after at Springfield. The staff are really good and look after Mam well.

Reply from Philip Carey, Managing Director at Springfield Care Home

Thank you so much for taking the time to review our service. We are delighted to hear that you are happy with our service and will share your comments with our team.


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Review from C B (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in care for the past 6 years and I would not want her living anywhere else than Springfield House. The staff, from the Manager to the cleaners, carers, kitchen staff and all connected to the home are all excellent, caring and kind. The home is clean, food excellent and lots of activities
and interests for all residents. I see my mum enjoying her life in a caring, happy place.

Reply from Philip Carey, Managing Director at Springfield Care Home

Thank you for taking the time to share your personal experience of Springfield House. I am delighted that you are happy with our service and will share this with the team.


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Review from James M (Nephew of Resident) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a frequent visitor to Springfield House and with conversations with my aunt and other residents, I am always impressed with the level of care and respect accorded to those living in the home.
The staff are dedicated to the well-being of those in their care, the home is always well-presented and
there is always a comprehensive array of activities that the residents can participate in. The location is perfect - easy access from the locale, yet well situated with views of the local cricket ground to provide a peaceful and relaxing ambience. Combine this with a healthy and varied menu and you have the ideal solution for those who need care in their later years.

Reply from Phil Carey, Managing Director at Springfield Care Home

Hi James, your lovely comments are greatly appreciated by everyone at Springfield House and we are delighted to hear that you continue to be pleased with our service.


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Review from Sandi J (Daughter of Resident) published on 10 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We wish to express our gratitude for the care and support that our mum has received on becoming a resident of Springfield House. My brothers and I have witnessed our mum flourish and become a much happier person and are reassured that she is cared for holistically. Springfield staff's knowledge and
first-hand experience has enabled myself and my brothers to come to terms with the whole process of mum's condition. It is through their help and support I have ultimately been given my life back and enjoying quality mum and family time once more.

Reply from Philip Carey, Managing Director at Springfield Care Home

Hi Sandi, many thanks for taking the time to submit your comments and share your experiences of our service, this feedback is greatly appreciated by the team.


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Review from Nicola (Friend of Resident) published on 19 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home fresh and clean when I visit, also the staff are so kind and caring to the residents.

Reply from Philip Carey, Managing Director at Springfield Care Home

Hi Nicola, many thanks for taking the time to submit your feedback on our service, this is greatly appreciated by the team.


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Review from Donna (Niece of Resident) published on 7 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been a regular visitor to Springfield throughout 2018 and just wanted to thank everyone for their care and support. My uncle has settled in really well, he is extremely well cared for and supported. I enjoy visiting him with the knowledge that he's always safe, well fed, clean and surrounded by
lovely people. Thank you all very much.

Reply from Phil Carey, Managing Director at Springfield Care Home

Thank you so much for taking the time to submit your review, everyone at Springfield greatly appreciates your lovely comments.


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Review from Alan (Friend of Resident) published on 7 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Must compliment the staff at Springfield House for the hard work they do, credit where credit is due! The atmosphere is always vibrant and everyone appears to be happy in their work which is lovely to see. The home is clearly very well Managed and its lovely to see so many happy faces no matter what
time of day we visit everyone always takes the time to chat and smile.

Reply from Phil Carey, Managing Director at Springfield Care Home

Thank you so much for taking the time to submit your review, everyone at Springfield greatly appreciates your lovely comments.


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Review from Philip R (Grandson of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a quick thank you to all of the staff at Springfield House. Only experienced the home for a month's respite but Granddad's care was excellent. Everyone was extremely friendly and made us all feel very welcome at all times. No hesitation in recommending your excellent service to others. Well done
and thank you again.

Reply from Phil Carey, Managing Director at Springfield Care Home

Hi Philip, many thanks for taking the time to share your experience of our service which is extremely appreciated by everyone at Springfield House.


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Review from Alan (Friend of Resident) published on 1 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been a regular Visitor to Springfield House for almost ten years now. During this time I've developed a considerable admiration for the ladies and gents who work here and really appreciate everyone's care and attention. The Management team have proved to be extremely proactive in continually developing
the service and keeping everyone well cared for, secure and entertained. Thank you.

Reply from Phil Carey, Managing Director at Springfield Care Home

Thank you for the positive feedback. The care team greatly appreciate your comments and we look forward to seeing you and the family over the holiday period.


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Review from Rob W (Friend of Resident) published on 1 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Springfield House many times over the last six years to see my friend. He absolutely loves the staff and feels right at home. If I ever need the care he requires I will moving in. Lovely people.

Reply from Phil Carey, Managing Director at Springfield Care Home

Thank you, your comments are greatly appreciated by everyone at Springfield House. We look forward to seeing you at our Christmas parties.


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Review from Karen H (Daughter of Resident) published on 7 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with every aspect of Springfield House and very happy to submit our personal recommendations. Dads previous short break in a care home was just quite awful and I cried several times after leaving him there in October! With a dreary, drab and really shabby interior, residents sat around in
various states of undress, unkempt and the place was horrendously smelly! Then a vacancy came up at Springfield House in November and I could literally have kissed the lady when she rang back to confirm they had a place for Dad. Springfield House is absolutely lovely!! Bright, clean, modern and no bad smells!!! Dad is always clean, has his hair brushed and has always had a shave. Really love this place! Thank you x A* everyone!!!

Reply from Philip Carey, Managing Director at Springfield Care Home

Thank you for taking the time to submit this lovely review Karen, your positive feedback is greatly appreciated by everyone at Springfield House


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Review from Paul (Son of Resident) published on 29 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to thank everyone at Springfield House for their genuine kindness and compassion. We couldn't have asked or indeed wished for more. We will never forget the level of tenderness and clear affection shown to our mum and the family. Thank you x

Reply from Philip Carey, MANAGING DIRECTOR at Springfield Care Home

Dear Paul, your kind words are greatly appreciated by everyone at Springfield House and we thank you for taking the time time to provide your feedback. Very best wishes and kind regards on behalf of everyone at Springfield House.


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Review from Bobby M (Son of Resident) published on 19 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my mum receives is simply excellent. She has made many new friends and is the happiest she has been in years. Her room is really spacious and the cleanlinesses is exemplary. The staff are lovely.

Reply from Phil, Managing Director at Springfield Care Home

Thank you for taking the time to review our service, your positive comments are greatly appreciated by everyone at Springfield House.


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Current Review Score: 9.3 (9.304)

Overview of Review Score

The Review Score of 9.3 (9.304) out of 10 for Springfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for Springfield Care Home is calculated as follows: ( (96 Excellents x 5) + (5 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 108 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Springfield Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 8 Positive Reviews ÷ 10 = 0.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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