Barchester Washington Grange Care Home

Burnhope Road, Barnston, Washington NE38 8HZ
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9.7 56 Reviews
  • Barchester Washington Grange Care Home, Washington
Washington Grange makes the most of pleasant grounds and a versatile interior to provide top quality residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Washington Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Paula Joicey (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Barchester Washington Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,139

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Washington Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Washington Grange Care Home Reviews (56)

Total of 56, showing 1-20
9.7

Barchester Washington Grange Care Home has a Review Score of 9.7 (9.655) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester Washington Grange Care Home has 56 reviews.

Overall Experience

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Date Published

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Review from Elaine B (Partner of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a week resident very settled & interacted with carers who were very patient and warm towards him, Food very good and plenty of liquid through out the day. The resident has dementia, very confused and little speech. He is kept spotlessly clean & presentable.

Reply from Paula Joicey, General Manager at Barchester Washington Grange Care Home

Thank you very much for your review Elaine, It is a pleasure to look after your partner, he is a gentleman.


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Review from Lynne L (Niece of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited Friday 17th and Saturday 18th January 2025.
I was impressed by the care staff who were engaging and interactive with all residents present.
My aunt looked well cared for, hair and nails are done weekly. She was happy and comfortable. She gets on with all the care staff. The food was of good
quality and I was asked if I would like to join her for lunch. Her daughter-in-law visits regularly with my aunt's dog, who she misses greatly.
The afternoon entertainment was provided by a young singer. He had a fabulous voice, sang a variety of styles. All throughout, he was encouraging the residents to join in, dance and sat with them if they were unable to get up. The residents appeared to really enjoy themselves, singing, dancing, clapping and generally joining in.
The manager was present both days and very interactive with her residents and staff.
The home was clean, tidy and well cared for. I thoroughly enjoyed my visits to this home.

Reply from Paula Joicey, General Manager at Barchester Washington Grange Care Home

Thank you so much for your kind words. We are so pleased you enjoyed your visit and hope to see you soon.


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Review from Stacey L (Granddaughter of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother transferred from another home to Barchester Washington Grange Care Home due to lack of care. She did not speak at all.
Since being at Washington Grange, she has spoke to us, looks happy, we can't thank staff enough.

Reply from Jane Longstaff, On behalf of Washington Grange at Barchester Washington Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Vivien B (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam stayed at Barchester Washington Grange Care Home for one week of respite in October 2024.
She had a very pleasant and happy week with all of the staff being very caring and friendly.
The care home itself has a very homely, warm and comforting atmosphere and I knew instantly my mam was going
to be cared for at the highest of standards. All of Mam's needs were catered for. She enjoyed all the meals, from breakfast to evening meal. She enjoyed the entertainment and mixing with other residents. Our family want to thank all of the staff for taking such great care of our mam's needs. We want Mam to stay with you again.

Reply from Jane Longstaff, On behalf of Washington Grange at Barchester Washington Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Eileen S (Daughter of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam has been in Barchester Washington Grange Care Home around sixteen months. She settled well nad this was due to the lovely team of carers. Mam was very poorly again end of June and the team was very good and reacted very quickly. She ended up in hospital for a week and just wasn't herself when
she returned to the Grange. The staff kept a close eye on her and she's getting better with their help. I couldn't ask for a better team of carers.

Reply from Paula Joicey, General Manager at Barchester Washington Grange Care Home

Thank you so much, Eileen, for your lovely comments, our staff are amazing and love to make a difference to our residents' lives.


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Review from Marjorie C (Friend of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I visit my friend every week. She is well looked after. We are all made to feel welcome at all times.
There is a very pleasant atmosphere in the home.

Reply from Jane Longstaff, On behalf of Washington Grange at Barchester Washington Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Ann E (Friend of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit weekly staff are lovely and friendly, I always get a cup of tea and made to feel welcome.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Washington Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Heather M (Daughter of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is happy and well cared for in this lovely, homely environment. Without the care and support she has received she would not still be here. I will be eternally grateful for all they do for her.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Washington Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Allan M (Son-in-law of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very grateful for all her care and support.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Washington Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S F (Son-in-law of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law has been a resident for one year. Very well looked after. Personal needs are very well met. Excellent relationship with local GP practice. Carers are very involved and attentive. Good could be better but that is being addressed. Generally, a very good service and a well-delivered experience.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Washington Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Julia G (Daughter of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents reside at Barchester Washington Grange Care Home. My mam is in the advanced stages whilst my dad is less advanced. His needs are sometimes complex as he can become quite agitated and confused. The girls are fabulous, they always act with compassion and understanding. I feel content in
the knowledge that they are both well looked after and cared for and loved.

Reply from Paula Joicey, General Manager at Barchester Washington Grange Care Home

Thank you, Julia, for your kind words. Both your mam and dad have settled well and are a pleasure to care for.


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Review from Anne F (Daughter of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault, staff are very caring and considerate. Mam was in and out of hospital prior to moving to Barchester Washington Grange Care Home. There have not been any admissions since, a testament to the excellent care.
Food, however, is not great, not at all similar to what she is used to. Mam's worse,
"It's food for children, not adults". My mam prided herself in a very healthy, low-fat diet with a great choice of vegetables, salad and fruit.

Reply from Paula Joicey, .. at Barchester Washington Grange Care Home

Thank you for your kind words your mam is part of our family now. I will ensure to address the issue you have raised.


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Review from Lesley T (Daughter of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled well, he still, from time to time, gets upset but the staff are fantastic and calm him down by talking to him. They are all very caring and cheerful which has helped my sister and I relax more and not worry. The atmosphere in the home is so lovely, it's like one big happy family. I would
definitely recommend the home to others.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Washington Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Cheryl H (Daughter of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a find!
My dad became a resident at Washington Grange in May, and he is really happy there. He has settled very well due to the friendly, happy staff, who have made him and his family feel very welcome. Nothing is ever a bother, and they have an excellent relationship with my dad. It's a pleasure
visiting him, and I feel happy leaving Dad in such a safe, caring and comfortable environment.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Washington Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jim T (Husband of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff pleasant and helpful.
I have always been treated with dignity.
My wife is in good hands.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Washington Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Lynn T (Daughter of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time we visit, we are welcomed with a smile and a chat from the staff. My dad, who is a regular visitor, is greeted like a family member. Despite the lack of staff (sometimes there are only two staff members), the residents are well looked after, and the staff do an amazing job. Thank you.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Washington Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Shirley H (Daughter of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care is given and compassion for the residents and their families. Staff well chosen for their skills and personality. My mother has been in for over 2 years, with no complaints. Management work in partnership in all aspects.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Washington Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J S (Wife of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is very well looked after. He can be quite difficult at times due to his dementia, but the staff are always very supportive. I am so grateful for the care and attention he receives and admires the staff for the way they have coped with all the difficulties and extra work Covid entailed.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Washington Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Deborah B (Granddaughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not praise this care home enough. My nana had excellent care during her time there. When she died in March, not only the love and care she needed was second to none, the support the family got was amazing. We were updated constantly, and even though some Covid measures were still in place, we
were allowed access whenever we wanted. Best carers you could hope for. I would recommend this care home to anyone.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Washington Grange Care Home

Condolences to you and the family. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from V M (Daughter of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always friendly when visiting. Always feel my mam is cared for and looked after.

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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Barchester Washington Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.655 for Barchester Washington Grange Care Home is calculated as follows: ( (120 Excellents x 5) + (36 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 165 Ratings = 4.655

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Washington Grange Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (3)

Paula

Paula Joicey

Job Title: General Manager

I am a mother of 2 boys and I have 2 grandsons. My first job in care was in 2000 when I first started here at Washington Grange as a part-time Care Assistant. Within 2 years, I had been promoted to Senior Care Assistant and then went on to become the Deputy Manager, gaining Level 2 & 3 NVQ qualifications in Care.


Lynsey

Lynsey Clarke

Job Title: Deputy Home Manager

I started working at Washington Grange in 2005 as an activity co-ordinator, with previous experience in the care sector, I then worked my way up over the years and was promoted to Deputy Manager in 2020, I enjoy learning new things every day, I enjoy being involved with our residents and their families, participating in various fun days any excuse for a fancy dress day. I enjoy meeting lots of different people and working closely with them to provide the care our residents need and deserve.


Sharon

Sharon Hall

Job Title: Home Administrator

Sharon has worked in the care sector for a number of years as an administrator


Sharon enjoys her role and loves to spend time chatting with residents and families.


Her hobbies are riding a motorbike with her partner, and holidaying in hot climates.


Sharon also lived abroad in her early years as she was married to a soldier.


Frequently Asked Questions about Barchester Washington Grange Care Home

What types of Care is Barchester Washington Grange Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Washington Grange Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Washington Grange Care Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Barchester Washington Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Washington Grange Care Home to the centre of Washington?

0.4 mile(s) as the crow flies, distance by road may be significantly further.