Barchester Washington Grange Care Home

Burnhope Road, Barnston, Washington NE38 8HZ
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9.7 56 Reviews
  • Barchester Washington Grange Care Home, Washington
Washington Grange makes the most of pleasant grounds and a versatile interior to provide top quality residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Washington Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Paula Joicey (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Barchester Washington Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,139

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Washington Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Washington Grange Care Home Reviews (56)

Total of 56, showing 21-40
9.7

Barchester Washington Grange Care Home has a Review Score of 9.7 (9.655) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester Washington Grange Care Home has 56 reviews.

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Date Published

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Review from B M (Son of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care of my father who is being well looked after by the staff in this care home.

Reply from Paula Joicey, .. at Barchester Washington Grange Care Home

Thank you we are all one big happy family here at Washington Grange love to see the smile on everyone's face.


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Review from W M (Daughter-in-law of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the care of my father-in-law at the Grange. He has improved tremendously since coming here. He is well cared for and stimulated by all the activities on offer. He has regained his zest for life having been very depressed before he arrived at the Grange. We are grateful.

Reply from Paula Joicey, .. at Barchester Washington Grange Care Home

Thank you so much for your kind words your father-in-law enjoys all activities always a smiling lovely man.


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Review from J P (Son of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite these difficult times with all the restrictions brought about by the Coronavirus Pandemic, my father has continued to receive the best professional care and has been treated with dignity and kindness.

Reply from Paula Joicey, Manager at Barchester Washington Grange Care Home

Thank you for your kind words your father is a gentleman and a pleasure to look after.


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Review from Jude T (Daughter of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always find Mum well cared for when we visit, have a slight problem with clothes and items going missing from room.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Washington Grange Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from K B (Son of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Washington Grange since February 2021 and has been looked after very well by your management and staff who are very caring and very professional.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Washington Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from G W (Sister of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been good at keeping me informed of all the things happening during this pandemic. I think they have done excellent work over this period.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Washington Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jill S (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed as a respite patient for 1 week whilst a wetroom was constructed in her bungalow. From my first visit to assess I was struck by the professionalism and excellent condition of the home. The manager/dep manager and all staff are a huge asset to Barchester who care deeply for their residents.
I would certainly like my mother to stay again. I would be grateful if you could commend them all for their professionalism. I felt totally at ease that my mother was in excellent hands.

Reply from Paula Joicey at Barchester Washington Grange Care Home

Thank you so much for your kind words I will pass on your gratitude to all staff.
Your mother was an absolute pleasure to look after, a lovely lady.
Take Care


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Review from J M (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to the current pandemic, I have not been able to visit the mam inside of the home. Only visit via a visit suit. Mam is always clean and tidy. She is happy in her environment. Staff are always helpful and take care of mam.

Reply from Paula Joicey at Barchester Washington Grange Care Home

Thanks, Judith, your mam is so happy and content and always smiling.


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Review from Louise Q (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After having to admit my mum for emergency respite, I have found all the staff to be exceptionally helpful, and their kindness shines through when I see them with my mum. She seems to always be treated with respect and dignity.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Washington Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from G S (Daughter-in-law of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mother-in-law was a resident at the home for just over 2 years. During her stay, she was looked after so well by the fantastic manager and staff. From the very first time we walked into the home I knew it was the right place for her, cosy and a feeling of home. A good selection of food
and drink was always available and as visitors, we were always made to feel welcome. An open door approach by the manager to discuss any concerns (which there were none). A wide range of activities available which she always took part in, especially the singing entertainers.
I can't thank the team enough for looking after her so well and making her stat comfortable and safe.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Washington Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D S (Son of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93 years old mother was a resident of Washinton Grange for just over two years, however, unfortunately, died in July 2020 (non-Covid). During her stay I always found the staff caring and attentive to her needs, ensuring that she was always clean, tidy and safe. She suffered with Alzheimer's but this
never prevented her from joining in with the activities, especially the singing entertainers. She was always encouraged by the manager and staff to join in and sing. The accommodation was always clean and tidy and a good selection of food and drink was available. I can't thank the team enough for making my mother's stay comfortable and wouldn't hesitate to recommend the home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Washington Grange Care Home

Please accept our condolences to you and the family. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Andrew B (Son-in-law of Resident) published on 10 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was resident at The Grange from October 2018 to June 2019. The carers and respect she received was excellent.
We, the family, were kept fully informed of all matters relating to my mother-in-law. All levels of staff from management to carers fantastic. I would not hesitate to recommend
this home to anybody, could not have wished mother-in-law's last days to be any better. Many thanks, Washington Grange.

Reply from Paula Joicey at Barchester Washington Grange Care Home

Thank you so much for your kind words, I will pass your thanks to all staff. Your mother in law was a lovely lovely lady.


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Review from Joan M (Daughter-in-law of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law is in this home, the care she receives is 100%. Carers have a lot to put up with dementia patients. I've seen with my own eyes how some patients are violent towards carers they deserve a medal for kindness and patience they are dedicated to there jobs. They work hard for there money
and only wish they earned more because of each and everyone deserves it from carers to cleaners to kitchen staff and management. This home is brilliant excelling in everything even the activities keep up the good work. Thank you all.

Reply from Paula Joicey at Barchester Washington Grange Care Home

Thank you so much for your kind words, they means a lot to us all. I will pass this on to my team.


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Review from Ann W (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been here now for five years. They have been brilliant.

Reply from Paula Joicey at Barchester Washington Grange Care Home

Thank you so much, really appreciate your kind words.


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Review from Colin W (Son-in-law of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and look after my mother-in-law very well.

Reply from Paula Joicey at Barchester Washington Grange Care Home

Thank you for your kind words, so pleased you feel at home.


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Review from G Y (Daughter of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Washington Grange provided a very safe and welcoming environment for my mam.
Throughout her two year stay, it was such a comfort knowing how well cared for she was.
It was clear how much love, care and concern there was from all of the staff at all times.

Reply from Paula Joicey, .. at Barchester Washington Grange Care Home

Thank you for your kind words it was a pleasure looking after all our residents.


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Review from D B (Daughter of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, caring staff.

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Review from G B (Daughter of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my mother was at Washington Grange only a short time, the care she received was very good. When visiting her, the staff were polite, friendly and helpful.
My mother was very ill and they understood her needs. The home was clean and well presented. My mother's room was spacious and had a good
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Review from N C (Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are lovely and helpful. They made sure I have everything I need the food is lovely and we have a choice.

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Review from C R (Daughter-in-law of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Under very difficult circumstances the staff have provided appropriate and sympathetic care for both my mother-in-law and wider family.
We have been able to participate in stakeholder meetings to decide on changes in care when required.
Over 6 years all have provided an environment and level of care
we have been happy with.

Reply from Paula Joicey, .. at Barchester Washington Grange Care Home

Thank you so much for your review it means a lot to me and my team.


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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Barchester Washington Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.655 for Barchester Washington Grange Care Home is calculated as follows: ( (120 Excellents x 5) + (36 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 165 Ratings = 4.655

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Washington Grange Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (3)

Paula

Paula Joicey

Job Title: General Manager

I am a mother of 2 boys and I have 2 grandsons. My first job in care was in 2000 when I first started here at Washington Grange as a part-time Care Assistant. Within 2 years, I had been promoted to Senior Care Assistant and then went on to become the Deputy Manager, gaining Level 2 & 3 NVQ qualifications in Care.


Lynsey

Lynsey Clarke

Job Title: Deputy Home Manager

I started working at Washington Grange in 2005 as an activity co-ordinator, with previous experience in the care sector, I then worked my way up over the years and was promoted to Deputy Manager in 2020, I enjoy learning new things every day, I enjoy being involved with our residents and their families, participating in various fun days any excuse for a fancy dress day. I enjoy meeting lots of different people and working closely with them to provide the care our residents need and deserve.


Sharon

Sharon Hall

Job Title: Home Administrator

Sharon has worked in the care sector for a number of years as an administrator


Sharon enjoys her role and loves to spend time chatting with residents and families.


Her hobbies are riding a motorbike with her partner, and holidaying in hot climates.


Sharon also lived abroad in her early years as she was married to a soldier.