Barchester Washington Grange Care Home

Burnhope Road, Barnston, Washington NE38 8HZ
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9.7 56 Reviews
  • Barchester Washington Grange Care Home, Washington
Washington Grange makes the most of pleasant grounds and a versatile interior to provide top quality residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Washington Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Paula Joicey (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Barchester Washington Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,139

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Washington Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Washington Grange Care Home Reviews (56)

Total of 56, showing 41-56
9.7

Barchester Washington Grange Care Home has a Review Score of 9.7 (9.655) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester Washington Grange Care Home has 56 reviews.

Overall Experience

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  • 22
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Date Published

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42

Review from Angela D (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are great with the residents. The residents are treated like family.
The food is good. The staff give the family peace of mind.

Reply from Paula Joicey at Barchester Washington Grange Care Home

Thank you so much for your review it means a lot to us all at Washington Grange.
Yes, we are all a big happy family and our residents mean the world to us.


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Review from Irene I (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all friendly and very supportive. The home is very pleasant and clean.

Reply from Paula Joicey at Barchester Washington Grange Care Home

Thank you for your kind words regarding Washington Grange we do our best to ensure all our residents are cared for to the highest standard and to ensure they have a lovely clean environment to call home.


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Review from Trevor B (Relative of Resident) published on 28 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my Aunt's stay at this care home I can, with true knowledge state that the care and attention to Aunty's needs were met with compassion, dignity and a vast knowledge of her illness, which resulted in her comfort and well being at this home. We encounter no resistance from any of the staff as
they were all for the residents and they all do a brilliant job. The Manager and all staff deserve praise. Thank you all.

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Review from Barbara K (Daughter of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with the care that has been given to my mother since entering the home. Every thing my mother has needed has been taken for her comfort and health. All of the staff have been very caring and helpful to all the family. My mother's room has always been very clean and tidy when we
have visited.

Reply from Paula Joicey, General Manager at Barchester Washington Grange Care Home

Thank you so much for your kind words to me and my team it really means a lot to us.
We aim to ensure all our residents feel at home and are well cared for.


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Review from Noel W (Son of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Washington Grange is a cut above the rest in our opinion, very trusting, caring, honest staff, prepared to go the extra mile to cater for individual people. Everyone is included in the activities if they want, they have a choice which is excellent. It's not "home" but comes a close second. Very safe
environment. Also, the choice of food is very varied, excellent.

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Review from N H (Daughter of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the experience for my mum at Washington Grange excellent. But I do think the care home needs more staff/carers.

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Review from Lauri G (Granddaughter of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nana has been in this care home for years and she is made to feel at home. All the staff are patient and tend to her needs. She isn't a loud character and never asks for anything. I sometimes think she should ask if she wants her TV on or music, but she doesn't like to bother the staff. The only
thing I would improve is that they ask her to move often if she needs things like drinks/moving from bed to chair etc. More often. Overall happy with service.

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Review from M E (Son of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a regular visitor to my mother. The home is ran very well but always seems to be understaffed.

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Review from M K (Daughter of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into The Grange before Xmas. We are very happy with the care and the staff looking after her.

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Review from WO (Resident) published on 18 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff do a good job looking after me and other residents here.

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Review from Marjorie S (Daughter of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home is friendly extremely clean, residents are well cared for well fed, the staff are very friendly and caring, lots of activities. A very efficient management and well appointed for local amenities.

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Review from Andrew R (Son of Resident) published on 7 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam has been in Washington for 13 years and I couldn't ask for anywhere better. I am informed of everything that goes on and everyone is so friendly, it feels like home. I am made to feel welcome at all times and I would tell everyone how nice the place is.

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Review from John R (Son of Resident) published on 8 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Washington Grange care for my dad as if he was one of their own family. They are loving, caring people and I could not ask for any one better to look after him. The home itself is always clean and tidy and my dads meals are good home cooked and he has good variation of food. My dad has
dementia and can be awkward at times but the staff cope in a very thoughtful, professional and concerning way. Sometimes I feel the staff do struggle with the work load and may be more staff could be employed to help ease their chores.

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Review from J R (Husband of Resident) published on 8 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally satisfactory.

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Review from Jane D (Daughter of Resident) published on 30 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcome, friendly, professional and caring home. Great staff and management, especially seniors. Mum is treated like an individual, a friend, a family member. The staff know her likes and dislike, her sense of humour, her vulnerabilities. Mum feels cared for safe and secure which takes a weight
off the rest of the family. Mum has an eclectic taste in food whilst it is not always to her liking they will try very hard to give her alternatives. Most of all mum has her most prized possession with her- her cat! She feels totally at home here and I would definitely recommend the home to others.

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Review from Mandy W (Daughter-in-law of Resident) published on 3 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to all the team at Washington Grange for all of the care & kindness & consideration shown to my father in law & mother in law over the last 5 months or so.
Sadly my father in law passed away a couple of weeks ago & all of the family would like to express their gratitude for the way
you handled & the care now being given to my mother in law who has Dementia &
Alzheimers.
You have all shown the that life in a care home can be kind & compassionate & whilst you are all very busy, there is always time to give the family information & news which we are grateful for as we all live in different areas of the country.
With our grateful thanks

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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Barchester Washington Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.655 for Barchester Washington Grange Care Home is calculated as follows: ( (120 Excellents x 5) + (36 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 165 Ratings = 4.655

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Washington Grange Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (3)

Paula

Paula Joicey

Job Title: General Manager

I am a mother of 2 boys and I have 2 grandsons. My first job in care was in 2000 when I first started here at Washington Grange as a part-time Care Assistant. Within 2 years, I had been promoted to Senior Care Assistant and then went on to become the Deputy Manager, gaining Level 2 & 3 NVQ qualifications in Care.


Lynsey

Lynsey Clarke

Job Title: Deputy Home Manager

I started working at Washington Grange in 2005 as an activity co-ordinator, with previous experience in the care sector, I then worked my way up over the years and was promoted to Deputy Manager in 2020, I enjoy learning new things every day, I enjoy being involved with our residents and their families, participating in various fun days any excuse for a fancy dress day. I enjoy meeting lots of different people and working closely with them to provide the care our residents need and deserve.


Sharon

Sharon Hall

Job Title: Home Administrator

Sharon has worked in the care sector for a number of years as an administrator


Sharon enjoys her role and loves to spend time chatting with residents and families.


Her hobbies are riding a motorbike with her partner, and holidaying in hot climates.


Sharon also lived abroad in her early years as she was married to a soldier.