Accommodation
The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.
Facilities
The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).
At St Martins Care, they understand how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. They also recognise that residents should have full choice over who they wish to see or be visited by.
In normal circumstances, there will be no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure.
St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and they are determined to do all they can to ensure families see their loved ones as much as possible.
There is ample free on-site parking.
Washington Manor has a Review Score of 9.5 (9.505) out of 10, based on 18 reviews in the last 2 years. Over all time Washington Manor has 63 reviews.
Review from K S (Relative of Resident) published on 17 December 2024
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Reply from Cassie Schofield, Head Office Admin at Washington Manor
Thank you for your kind review. We are pleased to hear the staff are always kind and caring and that the home is always welcoming and clean.
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Review from Linda S (Daughter of Resident) published on 31 July 2024
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Reply from Cassie Schofield, Head Office Admin at Washington Manor
Thank you for your kind review. We are pleased to hear that you have seen a positive difference in your mam, that the staff and management are attentive in every aspect of their role and that the overall care given to your mam is brilliant.
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Review from H F (Niece of Resident) published on 25 July 2024
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Reply from Cassie Schofield, Head Office Admin at Washington Manor
Thank you for your kind review; we are pleased to hear you're always made to feel welcome and that the home has a warm and homely feel. We are happy that the staff are friendly, and they treat your auntie with dignity and respect. It is lovely to hear you have enjoyed your lunch at the home with your auntie.
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Review from L S (Daughter of Resident) published on 25 July 2024
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Reply from Cassie Schofield, Head Office Admin at Washington Manor
Thank you for your kind review; we are happy to hear the staff are kind, friendly and approachable. We are also pleased that the staff show dignity and respect and promote residents' independence.
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Review from J H (Son of Resident) published on 8 July 2024
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Reply from Keith Milton, CEO at Washington Manor
We are a proactive and responsive provider and addressed concerns raised immediately and appropriate action was taken. This was communicated to you by the manager. The records show that support was provided every day with washing and dressing and often the resident would dress independently which is so important to maintain and encourage positive mental health and well-being. The records also show an individual who was enabled and supported to maintain a good diet, encouraged to maintain independent living skills and participate in activities that had meaning and interest to him. We apologised for the error with the beaker and that the records did not always reflect our standards. We refute claims that a free month was offered as this is not our policy. A contract was signed that clearly stated 4 weeks' notice to be given by either party but as you have been informed we will not be chasing this debt. We wish your father well for the future and are happy he has settled in his new home.
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Review from Lynne G (Daughter of Resident) published on 5 June 2024
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Reply from Cassie Schofield, Head Office Admin at Washington Manor
We're truly sorry if you feel that the care we are providing your father does not meet your expectations. We are in regular contact with his next of kin who has not expressed any concerns about your father's care but we are always open to discussion and thank you for your feedback. We always advise family members to speak with the onsite management team immediately if there is anything they are concerned about or feel does not reflect our high standards. Management are available Monday to Friday and we operate an on-call system for out of hours so are contactable 24/7, as are the senior management team via our website or head office. You should never leave the building feeling anxious about the care of your loved one and we would welcome discussing your concerns further if you wish to contact us to put your mind at rest.
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Review from S I (Son of Resident) published on 23 April 2024
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Reply from Cassie Schofield, Head Office Admin at Washington Manor
Thank you for your kind review, we are pleased the team at Washington Manor have been supportive and make your mum feel comfortable and safe. We are happy to hear you love the open nature of the home and the flexibility of visiting.
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Review from Nicola D (Daughter of Resident) published on 23 April 2024
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Reply from Cassie Schofield, Head Office Admin at Washington Manor
Thank you for your kind review, we are pleased the team at Washington Manor are approachable, knowledgeable and supportive. I am happy to hear that your relative's needs are addressed to a high standard.
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Review from Alan S (Son of Resident) published on 23 April 2024
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Reply from Cassie Schofield, Head Office Admin at Washington Manor
Thank you for your review; we are pleased that the team at Washington Manor are friendly and caring. We are happy that your mum has settled in well at the home.
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Review from Julie C (Daughter of Resident) published on 23 April 2024
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Reply from Cassie Schofield, Head Office Admin at Washington Manor
Thank you for your kind review; we are pleased that the team at Washington Manor are friendly, patient and always willing to help.
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Review from Kay T (Daughter of Resident) published on 4 January 2024
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Reply from Cassie Schofield, Head Office Admin at Washington Manor
Thank you very much for your kind review, we are so pleased you enjoy the family events, we love to welcome families into the home. We are happy to hear that you are pleased with the care and support your dad is receiving at Washington Manor.
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Review from Lynne I (Daughter-in-law of Resident) published on 19 December 2023
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Reply from Cassie Schofield, Head Office Admin at Washington Manor
Thank you very much for your kind review, we are so pleased you enjoyed the quiz night, we love to welcome families, friends and the local community into the home, it is important for our residents to feel part of the community. We are happy to hear that you are pleased with the care and support your mother in law is receiving at the home.
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Review from E C (Niece of Resident) published on 16 October 2023
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Reply from Cassie Schofield, Head Office Admin at Washington Manor
Thank you very much for your kind review, we're pleased that you felt the home had a welcoming atmosphere and that the staff were friendly and helpful. We have taken your comments onboard about requests being actioned and we aim to improve in this area.
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Review from Jill S (Daughter of Resident) published on 29 August 2023
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Reply from Cassie Schofield, Head Office Admin at Washington Manor
Thank you very much for your kind review, we're very pleased that you're happy with the care your dad is receiving at Washington Manor and that he was made to feel welcome from his arrival.
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Review from K D (Resident) published on 13 July 2023
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Reply from Cassie Schofield, Head Office Admin at Washington Manor
Thank you for your lovely review, we are pleased to hear you are enjoying your stay at Washington Manor and that you would happily recommend us to a potential resident.
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Review from Jeffrey M (Son of Resident) published on 18 April 2023
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Reply from Cassie Schofield, Head Office Admin at Washington Manor
Thanks for your feedback, Jeffrey, we're really pleased that you are happy with your dad's care at Washington Manor and that your dad and mam enjoyed their Diamond Wedding afternoon tea in the home.
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Review from H I (Daughter-in-law of Resident) published on 11 April 2023
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Reply from Cassie Schofield, Head Office Admin at Washington Manor
Thanks for your feedback, we're really pleased that you enjoyed your visit to Washington Manor and that our regular social media posts are welcomed by you and your husband.
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Review from L B (Daughter of Resident) published on 20 March 2023
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Reply from Cassie Schofield, Head Office Admin at Washington Manor
Thanks for your feedback, we're really pleased that you are happy with the care your father is receiving at Washington Manor.
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Review from Marion H (Sister of Resident) published on 10 March 2023
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Reply from Cassie Schofield, Head Office Admin at Washington Manor
Thank you for your feedback Marion we're really pleased that you are happy with the care provided by Washington Manor and that your sister is happy within the home.
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Review from George H (Husband of Resident) published on 10 March 2023
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Reply from Cassie Schofield, Head Office Admin at Washington Manor
Thanks for your feedback George, we're really pleased that you are happy with the care your wife is receiving at Washington Manor and that you are always made to feel welcome when visiting.
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The Review Score of 9.5 (9.505) out of 10 for Washington Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.505 for Washington Manor is calculated as follows: ( (155 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) + (11 Very Poors x 1) ) ÷ 212 Ratings = 4.505
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Washington Manor is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Nov 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 25 Feb 2025
We have bed availability across all areas of our care home, residential, dementia and respite. Please contact us for further information, request a brochure or arrange a tour. This can be done either here or via our website.
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Job Title: Registered Manager
Joined: 2022
From a young age, Helen cared for her dad. This gave her a real passion for caring, so much so that she knew straight away that she wanted to work in care. Helen completed her NVQ level 2 and 3 in school in 2013 and, after that, she worked in several jobs before going to college. In 2016 she had her daughter who is now 7 years old. Helen then returned to work and undertook roles in the community as a carer, something that she really enjoyed. During COVID, Helen chose to take some time out to look after her daughter before deciding to get back into work and joined the team at Washington Manor as a part-time care assistant. She soon realised that she absolutely loved working at Washington Manor and after a few months was promoted into a full-time senior care assistant role. After excelling in that role, Helen was promoted to Deputy Manager and, in January 2025, to the Registered Manager. Helen is really looking forward to taking on the role and new responsibilities. Helen is the perfect example of how someone with the right skills, attitude and determination can progress and develop their career at St Martins Care and she is committed to make a difference to the lives of all the residents of Washington Manor.
Job Title: Deputy Manager
Joined: 2020
Angela has been working in the care sector for over 20 years. She joined the team at Washington Manor in October 2020, starting as a care assistant and was very quickly promoted to senior care assistant. Angela has completed her NVQ Level 4 in Health and Social Care and has recently completed her Moving and Handling Train the Trainer course meaning she can train all her colleagues within the care home.
Angela really enjoys supporting the Senior Care Team with the online systems the company uses to deliver excellent care, such as PCS for care records and Camascope for medication management. Angela was promoted to Deputy Manager in January 2025, and says that she is really looking forward to the opportunity to learn new skills and to putting her 20+ years’ experience into practice. “I am looking forward to supporting the team and ensuring our residents receive the very best care.”