Washington Manor

Hollin Hill Road, Concord, Washington NE37 2DP
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9.5 63 Reviews
  • Washington Manor, Washington
Washington Manor is a purpose-built residential care home located in the Albany/Usworth district of Washington. It is a vibrant and lively environment with a dedicated staff team.

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Care Provided by Washington Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Helen Clark (Registered Manager)
  • Admission Criteria
    • Referrals from local authority, NHS, community and self funders accepted.
    • Ages 40+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Washington Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,001
    • Self-Funded Residential Dementia Care from £1,053
    • RESPITE Self-Funded Residential Care from £1,001
    • RESPITE Self-Funded Residential Dementia Care from £1,053

  • Accommodation
    The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.


    Facilities
    The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).
  • (these prices are only a guideline, please contact Washington Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At St Martins Care, they understand how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. They also recognise that residents should have full choice over who they wish to see or be visited by.
    In normal circumstances, there will be no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure.
    St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and they are determined to do all they can to ensure families see their loved ones as much as possible.


  • Parking

  • There is ample free on-site parking.


Washington Manor Reviews (63)

Total of 63, showing 21-40
9.5

Washington Manor has a Review Score of 9.5 (9.505) out of 10, based on 18 reviews in the last 2 years. Over all time Washington Manor has 63 reviews.

Overall Experience

  • 46
  • 14
  • 1
  • 0
  • 2

Date Published

63
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10
17
46

Review from J R (Wife of Resident) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very anxious about my husband going into care but the staff put my mind at rest. They are lovely and very helpful.
His needs are met and more. There is plenty of activities to keep them busy during the day. Meals are in abundance- plenty of food is available.
I’m very pleased with his stay.

Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you for your feedback Mrs. Ridley, we're really pleased that you are happy with the care provided by Washington Manor and that you were pleased with your husbands stay.


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Review from Steve I (Son of Resident) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is living with dementia and has been a resident in Washington Manor since early February 2023.
All staff I have encountered are exceptional and give it a very welcoming feel.
Mum is calmer and enjoys socialising with other residents, whilst we are comfortable in the knowledge that she is
safe and looked after. It is always a pleasure to visit.

Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thanks for your feedback, Steve, we're really pleased that you are happy with the care your Mum is receiving at Washington Manor and that you know she is safe and well looked after.


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Review from Hazel M (Daughter of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam was a temporary resident at Washington Manor for respite purposes. Mam had always lived independently and the family were surprised when she decided to stay longer on a trial period and then to become a permanent resident. From the beginning mam was made to feel welcome and although I worried
about her loss of independence it was clear she was happy there and felt safe. Being able to bring some of her personal possessions helped to make her room feel familiar too. From my visits I have found all the staff there to be caring, supportive, friendly and cheerful and they have built up a great rapport with mam. The team there have always been very helpful with any requests I have made and it is a great comfort knowing mam is well looked after.

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Review from David C (Son of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had been in Washington Manor for sixteen months until he passed away in February. He was very happy during his time there and settled. It was his home. The staff were excellent at looking after him due to their care and attention. They gave us the most wonderful gift of another 12 months with
our father. A huge thank you to everyone.

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Review from A W (Sister of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother originally moved to Washington Manor as a temporary resident, however, after four months he asked to live there permanently. The manager and the team gave him a warm welcome. As a family, we had flexible visits in the early days to help my brother settle in. We have had good communication
with the manager and her team and they have supported my brother with his individual care needs.

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Review from Victoria H (Daughter of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care home very friendly and find the staff okay. I would like to see the residents upstairs to do a few more activities.

Reply from Keith Milton, CEO at Washington Manor

Thank you for your comments and feedback. We are rolling out a programme at Washington Manor to support people living with dementia to engage in activities that have meaning for them. The training for the team is scheduled to take place before the end of February.


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Review from Tracy C (Daughter of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into the home in April 2021 and from day one the staff have been so helpful and supportive. Mum is very happy, settled and safe and that is down to the amazing care she receives as she has dementia and needs extra care and patience. It's a fantastic home and I would highly recommend Washington
Manor to anyone who is looking for a care home for a loved one. The management and staff put their heart and soul into caring for everyone, I honestly don't know what we would do without them so thank you one and all, you are all doing a fantastic job.

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Review from Patricia C (Sister of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is welcoming, the staff are always helpful, very friendly and nothing is a bother to them. They look after all residents very well. I cannot fault the home or staff, my brother is safe and well looked after.

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Review from A N (Daughter-in-law of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom-in-law moved into Washington Manor last summer. As a family, we were of course apprehensive about moving her there from her own home. I am happy to say that from day one all the staff have been very friendly and supportive. Before her moving in date, they gave us extra access to her room so it
could be set up, and she even spent a relaxing afternoon in the lounge, chatting and making new friends. Due to lockdown restrictions earlier in the year, she had felt so lonely and so excited to move into her new environment. She likes the building and often says the staff “are friendly and care”.
Since she moved into Washington Manor we have had no concerns about the level of care she received. My mom-in-law has Alzheimer’s, so of course, there are times when she needs a little extra attention, and the staff there have been very supportive of her needs, this can be a medical issue or just someone to sit and talk to her.

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Review from Ann H (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent. Mam knows who her carers are. I think she likes the staff's caring approach to her Alzheimer's and the person she is.

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Review from Alison P (Daughter of Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam was admitted to Washington Manor in June after a spell in hospital. She had had a number of falls during the previous months and needed 24-hour care. Choosing a home for mam was proving difficult until I visited Washington Manor. Straight away I felt at ease as everyone was very welcoming and
the place was airy and clean. Mam settled in quickly and always speaks highly of the care she receives. Through the hard work and dedication of the staff mam's general wellbeing has improved greatly and she is now more her old self. She is eating well, is more communicative and is slowly becoming more mobile than she was. I feel this is due to the care and support provided by all the staff at the home. Nothing is too much bother and everyone is friendly and happy to give me updates on mam's progress. The manager was particularly flexible over visiting when my sister came from abroad to see mam. We both really appreciated this and would like to say a big 'thank you' to all staff.

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Review from Karan T (Daughter of Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Washington Manor for a month now and I cannot praise the staff and management there highly enough. They have done everything possible to make my Mother feel welcome and at home. While I have not been able to visit the home due to Covid, I have frequently spoken to members
of staff who are happy to update me on how my Mother has been and answer any questions I have. My mother has told me that she is happy there and that all the staff are "lovely". I hope to be able to visit in the near future and meet the people who are doing such a wonderful job of caring for my mother.

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Review from Karen B (Daughter of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so lovely and caring. The home is lovely and clean and I can't fault it at all. My mam is very happy and she loves the staff. I'm glad as it is a lot of worry off my shoulders, knowing she is settled. I would recommend Washington Manor.

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Review from Vivien A (Niece of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle moved into Washington Manor in December 2020. I only visited him twice, due to Covid restrictions and that was in a visiting pod, so I didn’t go inside the home. When I visited him, he had settled in well. He said the home was “top class”. He was nicely dressed in his own clothes and looked
well. He looked more like his normal self than when he had been in his own home. He spent time in hospital before he moved into the home but I wasn’t able to visit him there.

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Review from Lesley P (Daughter of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents went to Washington Manor at very short notice for respite care. My father, the main carer for my mother who has dementia, fell and broke his ankle early on Christmas day and is unable to walk.
By teatime they were installed in two interconnecting rooms - the staff made one into a bedroom
and the other a sitting room by moving furniture.
My parents are very comfortable, they say the food is good, staff are very kind and nothing is too much trouble.
Although activities are limited at present, my father has enjoyed playing dominoes with other residents and having the opportunity to play the piano.

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Review from Christine A (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As we live 400 miles from Washington Manor Care Home, we place a lot of trust in the hands of the Manager and Care Staff to deliver a first class care service to and for my Mother and Father that is delivered unequivocally and without prejudice.

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Review from Mark D (Son of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Washington Manor has fulfilled all my wishes for the best care of my parents. They are efficient and friendly, the premises are clean, light and well decorated. My parents managed to get rooms next door to each other and spent their last months together. The staff knew them well and catered to their
individual needs and treated them with respect and friendship. They allowed my father his independence and freedom and gave my mother the high level of personal care she needs. My mother has been bed-bound for over a year and needs feeding and yet her skin is in excellent condition, her mouth is clean and she still has a good appetite. No one could have looked after them any better. It has put my mind at rest when I am unable to be with them myself.

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Review from Kevin F (Son of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has lived at Washington Manor since December 2018, due to her ongoing care needs. In the time my mother has lived there she has been treated and received excellent care and we can't thank the staff and carers enough for her care. It has been challenging for all during the current pandemic,
but keeping in touch by telephone we have been informed and updated on her health and general wellbeing.


Once again we can't thank everyone at Washington Manor enough and hope the new normal arrives soon so visits can resume.


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Review from Christine D (Daughter of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad arrived here as a very unsettled, confused old man with a broken shoulder. Since he's been in their care, you would think my dad has had a personality transplant. He's so settled, happy, relaxed and content. I have never seen me dad look so healthy in such a long long time, and that is down to
the amazing care he's receiving from all the staff there.
My dad can’t speak due to a bad stoke and within 3 days of being in there they knew what my dad meant when he needed a drink, and for that I take my hat off to yous, because you are taking the time and having the patience to get to know his needs, honestly, thank you so much. When I was told my dad had to go into care, me and my family were absolutely heartbroken and distraught as you hear so many horror stories. We were more anxious than most through Dad's lack of speech, but the smile and the content on his face and his body language tells a happy story. On my first visit, I just had this really good vibe and my mind was totally put at ease.

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Review from Lorraine K (Daughter of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely, very approachable and caring and have been very good with Dad since he came in on 4th of January 2018.
The peace of mind for myself and the rest of the family since he came in is lovely and being able to visit whenever suits us as well.

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Current Review Score: 9.5 (9.505)

Overview of Review Score

The Review Score of 9.5 (9.505) out of 10 for Washington Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.505 for Washington Manor is calculated as follows: ( (155 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) + (11 Very Poors x 1) ) ÷ 212 Ratings = 4.505

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Washington Manor is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 25 Feb 2025

We have bed availability across all areas of our care home, residential, dementia and respite. Please contact us for further information, request a brochure or arrange a tour. This can be done either here or via our website.


Awards / Recognitions (2)

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Meet the Team (2)

Helen

Helen Clark

Job Title: Registered Manager

Joined: 2022

From a young age, Helen cared for her dad. This gave her a real passion for caring, so much so that she knew straight away that she wanted to work in care. Helen completed her NVQ level 2 and 3 in school in 2013 and, after that, she worked in several jobs before going to college. In 2016 she had her daughter who is now 7 years old. Helen then returned to work and undertook roles in the community as a carer, something that she really enjoyed. During COVID, Helen chose to take some time out to look after her daughter before deciding to get back into work and joined the team at Washington Manor as a part-time care assistant. She soon realised that she absolutely loved working at Washington Manor and after a few months was promoted into a full-time senior care assistant role. After excelling in that role, Helen was promoted to Deputy Manager and, in January 2025, to the Registered Manager. Helen is really looking forward to taking on the role and new responsibilities. Helen is the perfect example of how someone with the right skills, attitude and determination can progress and develop their career at St Martins Care and she is committed to make a difference to the lives of all the residents of Washington Manor.


Angela

Angela Needs

Job Title: Deputy Manager

Joined: 2020

Angela has been working in the care sector for over 20 years. She joined the team at Washington Manor in October 2020, starting as a care assistant and was very quickly promoted to senior care assistant. Angela has completed her NVQ Level 4 in Health and Social Care and has recently completed her Moving and Handling Train the Trainer course meaning she can train all her colleagues within the care home.
Angela really enjoys supporting the Senior Care Team with the online systems the company uses to deliver excellent care, such as PCS for care records and Camascope for medication management. Angela was promoted to Deputy Manager in January 2025, and says that she is really looking forward to the opportunity to learn new skills and to putting her 20+ years’ experience into practice. “I am looking forward to supporting the team and ensuring our residents receive the very best care.”